I had to contact the customer service department today because a part had broken in my sensor bin. I was very lucky to get a reply from Joseph, one of their operatives, within 24 hours and he was fri... Ver mais
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Veja o que dizem as avaliações
60Litre pedal bin unfortunately although lovely bin it had 3 dents which were noticeable. Got in touch with Tower for a replacement Joseph handled the complaint with understanding. The design is good... Ver mais
I managed to loose the battery cover on my Tower bin. I emailed customer support to enquire if they were able to provide a new one. My email was dealt with by Joseph who was brilliant. He helped i... Ver mais
I had problems registering for my warranty. So I phoned customer service, and Holly managed to solve the problem for me. She was courteous, friendly and knew how to get the warranty registered at once... Ver mais
Detalhes da empresa
Informação fornecida por fontes externas variadas
Backed by Great British design, Tower Housewares has been the UK's #1 brand for pressure cookers, cookware, and kitchen appliances since 1912.
Informações de contato
Berry Hill Road, ST4 2NL, Stoke-on-Trent, Reino Unido
- www.towerhousewares.co.uk
4,6
Excelente
5 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 97% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Clear consistent communication and help…
Clear consistent communication and help through out the email conversation.
Resolved query appropriately.
6 de julho de 2026
Avaliação não solicitada
Resposta da Tower
Hi,
Thank you for your review!
We’re pleased to hear that you received clear, consistent communication and that your query was resolved to your satisfaction.
Thank you for taking the time to share your feedback. We really appreciate it.
Kind Regards,
Tanya - Customer Service Operations Manager
Excellent customer service
Excellent customer service, that was prompt, polite and sorted my issue very quickly - very helpful
6 de julho de 2026
Avaliação não solicitada
Resposta da Tower
Hi Niall,
Thank you for your 5-star review!
We’re delighted to hear that our customer service team was able to resolve your issue quickly and provide prompt, polite, and helpful support.
Thank you for your kind feedback. We really appreciate you taking the time to share your experience.
Kind Regards,
Tanya - Customer Service Operations Manager
Great products shame about the bad service.
Purchased air fryer and book on 18th June I did not receive product as was out of stock. They were quick enough to take my money but would take 10-14 to get money back. Not good service. I was asked to do a review on their website which I did and they have emailed me saying they would not be posting it as it does not meet their requirements. Such a shame as love their products shame service is dire
18 de junho de 2026
Avaliação não solicitada
Resposta da Tower
Hi Gary,
Thank you for your feedback.
We’re very sorry to hear about your experience and sincerely apologise for the disappointment caused.
Unfortunately, due to the exceptionally high demand for our Air Fryers, the item became unavailable after your order was placed. We completely understand how frustrating this must have been.
We appreciate that waiting for a refund is equally disappointing. Whilst we process refunds as quickly as possible, they can take between 10–14 working days to appear back in your account, depending on your bank or card provider's processing times.
We apologise again for the inconvenience caused and thank you for your valued feedback.
Kind Regards,
Tanya - Customer Service Operations Manager
The customer service has been amazing
The customer service has been amazing, sorting out my warranty claim for a kettle that stopped working this week. She was helpful and prompt to answer my queries.
3 de julho de 2026
Avaliação não solicitada
Resposta da Tower
Hi Raymond,
Thank you for your 5-star review!
We’re delighted to hear that our customer service team was able to assist you promptly with your warranty claim and provide the support you needed.
Thank you for your kind feedback. We really appreciate you taking the time to share your experience.
Kind Regards,
Tanya - Customer Service Operations Manager
A quick and positive response to my request
Chioma at customer services replied to my request for help as I couldn’t seem to register my new Tower microwave . Using the info I had given in my first email, she replied very quickly to advise she had registered it on my behalf to ensure I had the extended warranty too and then sent the confirmation certificate on to me by email. Very easy communication, very quick and positive result. Thanks Chioma, much appreciated 👍
2 de julho de 2026
Avaliação não solicitada
Resposta da Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that Chioma was able to assist with registering your Tower Microwave and make the process quick and straightforward.
Thank you for your kind feedback. We’ll be sure to pass your lovely comments on to Chioma.
Kind Regards,
Tanya - Customer Service Operations Manager
A quick and helpful response to my complaint.
A very quick response to my original email detailing the faults in my breadmaker, which was under an extended guarantee. I answered a few questions and sent in all the required information and photos. A replacement breadmaker was agreed. The whole process only took a couple of days. Zoe and Elle were polite, helpful and professional throughout. I am looking forward to receiving my new breadmaker in a few days time.
3 de julho de 2026
Avaliação não solicitada
Resposta da Tower
Hi Lynne,
Thank you for your 5-star review!
We’re delighted to hear that Zoe and Elle were able to make your warranty claim quick and straightforward.
Thank you for your kind feedback. We’ll be sure to pass your lovely comments on to Zoe and Elle, and we hope you enjoy your new Breadmaker.
Kind Regards,
Tanya - Customer Service Operations Manager
Elle was very quick and responsive to…
Elle was very quick and responsive to my emails, and resolved my complaint very efficiently.
2 de julho de 2026
Avaliação não solicitada
Resposta da Tower
Hi Gaynor,
Thank you for your 5-star review!
We’re delighted to hear that Elle was able to resolve your complaint quickly and efficiently.
Thank you for your kind feedback. We’ll be sure to pass your comments on to Elle.
Kind Regards,
Tanya - Customer Service Operations Manager
Contacted them by Email regarding…
Contacted them by Email regarding removing water tank on swan Air cooler.
They supplied a video on how to do it safely.
5 stars for the excellent Customer service provided.
It's good to know swan lokk after their customers
3 de julho de 2026
Avaliação não solicitada
Resposta da Tower
Hi Ray,
Thank you for your 5-star review!
We’re delighted to hear that our customer service team was able to help with your Swan Air Cooler and that the video provided was useful.
Thank you for your kind feedback. We’re pleased to know you felt well looked after.
Kind Regards,
Tanya - Customer Service Operations Manager
Professional Tower customer care
Tower customer care are a pleasure to deal with , knowledgable, helpful and friendly. Have had to call them on numerous occasions and problems have always been sorted. This time Keighley re issued my warranty and kept me informed by email. Thank you again
2 de julho de 2026
Avaliação não solicitada
Resposta da Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that you’ve consistently had positive experiences with our customer service team and that Keighley was able to assist with reissuing your warranty and keeping you updated throughout.
Thank you for your continued support. We’ll be sure to pass your kind feedback on to Keighley and the team.
Kind Regards,
Tanya - Customer Service Operations Manager
Warrenty Issue
I had an issue with a Tower Product I bought through Amazon. Although Tower could not help me directly, Sara in Service was fantastic in helping me direct my query back to Amazon
1 de julho de 2026
Avaliação não solicitada
Resposta da Tower
Hi Paul,
Thank you for your review!
We’re pleased to hear that Sara was able to assist you and help point you in the right direction regarding your Tower Product purchased via Amazon.
Thank you for your kind feedback about Sara’s support. We’ll be sure to pass your comments on to her.
Kind Regards,
Tanya - Customer Service Operations Manager
Level of service Excellent
Customer service 2nd to none. I have had great response to my quiries from Sara and Julija.
In this day and age the level of help is hard to find.
Well done!
2 de julho de 2026
Avaliação não solicitada
Resposta da Tower
Hi Sandy,
Thank you for your 5-star review!
We’re delighted to hear that Sara and Julija provided such excellent support and responded to your queries so efficiently.
Thank you for your kind words. We’ll be sure to pass your lovely feedback on to Sara and Julija.
Kind Regards,
Tanya - Customer Service Operations Manager
Julija and Joseph were very helpful
Julija and Joseph were very professional and responded very quickly to my emails. They resolved my issue very satisfactorily.
1 de julho de 2026
Avaliação não solicitada
Resposta da Tower
Hi Janet,
Thank you for your 5-star review!
We’re delighted to hear that Julija and Joseph were able to resolve your issue quickly and professionally.
Thank you for your kind feedback. We’ll be sure to pass your comments on to Julija and Joseph.
Kind Regards,
Tanya - Customer Service Operations Manager
Absolutely stunning service
Absolutely stunning service. Prompt response and perfect outcome. Highly recommended.
2 de julho de 2026
Avaliação não solicitada
Resposta da Tower
Hi Peter,
Thank you for your 5-star review!
We’re delighted to hear that you were so pleased with the service you received and that we were able to provide a prompt response and a positive outcome.
Thank you for your recommendation and your kind feedback.
Kind Regards,
Tanya - Customer Service Operations Manager
Elle
Elle - Customer Services Executive was extremely thorough with resolving my complaint. Thank you
1 de julho de 2026
Avaliação não solicitada
Resposta da Tower
Hi Rabia,
Thank you for your 5-star review!
We’re delighted to hear that Elle was able to resolve your complaint thoroughly.
Thank you for your kind feedback. We’ll be sure to pass your comments on to Elle.
Kind Regards,
Tanya - Customer Service Operations Manager
The company let themselves down
In April I suffered an electric shock while using my Tower air fryer. I reported this frightening incident to Tower, who requested that I send the air fryer over to them for investigation, which I promptly did.
It is now July - it has taken 10 weeks for the company to weakly respond by saying that the air fryer apparently is not faulty. I don't entirely believe this, but at least now I can get my electrician to look at the electrical socket, which I have not dared to use since the incident.
The response from Tower has been shockingly slow, vague and pointless. But perhaps most annoying is their assertion that they have sent me a replacement air fryer. They haven't sent me a bean unless it is a bloody INVISIBLE air fryer!!
Do not trust this company - in my true experience, they have no customer care, they are negligent, they are painfully slow to respond and they are deceitful.
In reply to Tanya's response to my review: 30 days turned into nearer 60. No-one checked to see if I had received the replacement fryer and replies to emails were painfully slow. It has left a bad taste in my mouth. In this hot weather, it has also been really inconvenient and costly to be without an air fryer.
1 de julho de 2026
Avaliação não solicitada
Resposta da Tower
Hi Catherine,l
Thank you for your feedback.
We’re very sorry to hear that you have been left feeling disappointed by your experience and appreciate how concerning this incident must have been for you.
Following your report, we arranged for your Air Fryer to be returned to us for a full quality inspection. At the outset, we advised that this process could take up to 30 days to ensure the product could be thoroughly assessed. Following testing, our Quality Assurance team found no evidence of a manufacturing fault. However, as a gesture of goodwill, we arranged for a replacement to be sent to you.
Unfortunately, the initial replacement was reported as missing whilst in transit with the courier. As soon as this came to our attention, we arranged for a second replacement to be dispatched, and this is now with the courier for delivery.
We sincerely apologise for the delays and frustration caused throughout this process. Whilst we appreciate this has not been the experience you expected, we are pleased that a replacement is now on its way to you.
Kind Regards,
Tanya - Customer Service Operations Manager
Many thanks to Ezmie at Tower
Many thanks to Ezmie at Tower. Fantastic service with a warranty claim. Some people can renew your faith in customer services. Thanks again.
1 de julho de 2026
Avaliação não solicitada
Resposta da Tower
Hi Julie,
Thank you for your 5-star review!
We’re delighted to hear that Ezmie provided such fantastic service with your warranty claim.
Thank you for your kind words. We’ll be sure to pass your lovely feedback on to Ezmie.
Kind Regards,
Tanya - Customer Service Operations Manager
Well done customer service
My 18 month old air fryer stopped working, I had no digital display so was unable to use it. I was covered by the extended warranty and contacted customer service by email. They responded within 12 hours, after a couple of emails and photos later, all was resolved and I am now awaiting a replacement air fryer. Well done customer service for all your prompt responses
1 de julho de 2026
Avaliação não solicitada
Resposta da Tower
Hi Anita,
Thank you for your 5-star review!
We’re delighted to hear that our customer service team was able to resolve your warranty claim quickly and that your replacement Air Fryer is on its way.
Thank you for your kind feedback about our prompt responses. We really appreciate you taking the time to share your experience.
Kind Regards,
Tanya - Customer Service Operations Manager
Gesture of goodwill
My airfryer display sounds went very quiet (I'm visually impaired so rely on the beeps) So I contacted Tower to report the issue and see if i could get it repaired. They emailed me very quickly and asked for all the documents, photos and proof of warranty. I sent them and unfortunately I wasn't covered by the warranty. But as a gesture of goodwill the customer services assistant Elle sent me a message saying that I would get a replacement within 5 days. The customer service was excellent and I'm one very happy customer. Thank you Elle.
30 de junho de 2026
Avaliação não solicitada
Resposta da Tower
Hi Vimla,
Thank you for your 5-star review!
We’re delighted to hear that Elle was able to assist you and provide a positive outcome.
Thank you for your kind words about Elle and our customer service. We’ll be sure to pass your lovely feedback on to her.
Kind Regards,
Tanya - Customer Service Operations Manager
I highly recommend shopping @Tower.
I highly recommend shopping @Tower.
I purchased a cookware set last year.
Just recently I started using but Unfortunately, it was defective.
I contacted the manufacturer (TOWER) since I had warranty.
The team was incredibly responsive and went above and beyond to ensure my issue was addressed promptly.
Thank you ladies @ Towerhouseware for always being on hand to offer help.
29 de junho de 2026
Avaliação não solicitada
Resposta da Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that our customer service team was able to resolve the issue with your Cookware Set promptly and provide the support you needed.
Thank you for your recommendation and your kind feedback. We’ll be sure to pass your lovely comments on to the team.
Kind Regards,
Tanya - Customer Service Operations Manager
I ordered the 60L Recycling Pedal Bin…
I ordered the 60L Recycling Pedal Bin (Order #235547) and was extremely disappointed when it arrived.
One of the lids is faulty and the closing mechanism doesn't work properly. The bin also arrived with a noticeable dent. I provided both a video and photos as evidence, but this should never have happened in the first place.
For the price Tower Housewares charges, I expected a much higher-quality product. Instead, I received an item that was damaged and defective straight out of the box. The overall build quality simply doesn't justify the cost.
On the 26th June 2026 I contacted customer service requesting to return the item for a full refund and asked for return instructions but as of today, still waiting for a response. I hope they resolve this quickly, but my first impression has been very poor.
Based on this experience, I cannot recommend Tower Housewares. Quality control needs significant improvement.
04/07/2026 - I wanted to give an updated. Tower customer service have reached out and after a few more emails back and forth, I want to confirm that the matter was resolved very satisfactory with a positive outcome. They restored my confidence . So they earned 2 more stars.
26 de junho de 2026
Avaliação não solicitada
Resposta da Tower
Hi Roberto,
Thank you for updating your review.
We're pleased we were able to resolve this for you and restore your confidence in our service.
We sincerely apologise that your Recycling Pedal Bin did not arrive in the condition you expected, but we're glad we were able to reach a positive outcome.
Thank you for giving us the opportunity to put things right and for updating your review. We really appreciate it.
Kind Regards,
Tanya - Customer Service Operations Manager
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