I had to contact the customer service department today because a part had broken in my sensor bin. I was very lucky to get a reply from Joseph, one of their operatives, within 24 hours and he was fri... Ver mais
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Veja o que dizem as avaliações
60Litre pedal bin unfortunately although lovely bin it had 3 dents which were noticeable. Got in touch with Tower for a replacement Joseph handled the complaint with understanding. The design is good... Ver mais
I managed to loose the battery cover on my Tower bin. I emailed customer support to enquire if they were able to provide a new one. My email was dealt with by Joseph who was brilliant. He helped i... Ver mais
I had problems registering for my warranty. So I phoned customer service, and Holly managed to solve the problem for me. She was courteous, friendly and knew how to get the warranty registered at once... Ver mais
Detalhes da empresa
Informação fornecida por fontes externas variadas
Backed by Great British design, Tower Housewares has been the UK's #1 brand for pressure cookers, cookware, and kitchen appliances since 1912.
Informações de contato
Berry Hill Road, ST4 2NL, Stoke-on-Trent, Reino Unido
- www.towerhousewares.co.uk
4,6
Excelente
5 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 97% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great customer service from Julija…
Great customer service from Julija after my rose gold bin lid stopped working. Got a replacement sent very quickly so very please with the service all round
10 de julho de 2026
Avaliação não solicitada
Resposta da Tower
Hi Kathryn,
Thank you for your 5-star review!
We’re delighted to hear that Julija was able to help and arrange a replacement for your rose gold bin so quickly.
Thank you for your kind feedback. We’ll be sure to pass your lovely comments on to Julija.
Kind Regards,
Tanya - Customer Service Operations Manager
All well that ends with the right person dealing with issue,…
my 3rd edit on this but as somebody called Liberty took it on board at H/O yesterday and moved mountains I'd like to say a big thankyou.Don't want to go into details but had a terrible year so far and this broke the camels back, Anyhow just received a message from a courier who will be delivering a new air fryer this evening. Just on 24hours after speaking with Liberty.Thank you to all invloved.
10 de julho de 2026
Avaliação não solicitada
Resposta da Tower
Hi Krystyna,
Thank you for updating your review.
We’re pleased to hear that Liberty was able to step in and resolve the matter for you so quickly.
Thank you for giving us the opportunity to put things right, and we truly appreciate you taking the time to update your feedback. We’ll be sure to pass your kind comments on to Liberty and everyone involved.
Kind Regards,
Tanya - Customer Service Operations Manager
Very efficient customer service
My iron stopped working within the extended warranty period and Tower customer services dealt with it all in the space of an hour. Elle was particularly helpful and responded to every email straight away, culminating in a replacement iron being sent out in the next 24 hours.
10 de julho de 2026
Avaliação não solicitada
Resposta da Tower
Hi Susan,
Thank you for your 5-star review!
We’re delighted to hear that Elle was able to assist with your warranty claim and arrange a replacement for your Iron so quickly.
Thank you for your kind feedback. We’ll be sure to pass your lovely comments on to Elle.
Kind Regards,
Tanya - Customer Service Operations Manager
A prompt service that was extremely…
A prompt service that was extremely helpful and offered the information and items I requested. No issues a excellent service.
10 de julho de 2026
Avaliação não solicitada
Resposta da Tower
Hi Jacquie,
Thank you for your 5-star review!
We’re delighted to hear that you received prompt, helpful service and that we were able to provide the information and items you needed.
Thank you for your kind feedback. We really appreciate you taking the time to share your experience.
Kind Regards,
Tanya - Customer Service Operations Manager
2 year old airfryer screw came off…
2 year old airfryer screw came off inside the drawer. Covered by extended warranty and Joseph on customer services replied very quickly to my e msils and sorted a replacement. Should be with me soon. Thankyou Joseph
9 de julho de 2026
Avaliação não solicitada
Resposta da Tower
Hi Robert,
Thank you for your 5-star review!
We’re delighted to hear that Joseph was able to assist with your warranty claim and arrange a replacement so quickly.
Thank you for your kind feedback. We’ll be sure to pass your lovely comments on to Joseph.
Kind Regards,
Tanya - Customer Service Operations Manager
perfectly efficient customer service…
perfectly efficient customer service who resolved my issue promptly and with clarity, additionally I must note the warm friendly manner in their correspondence, much appreciated and I highly recommend Tower based on this.
8 de julho de 2026
Avaliação não solicitada
Resposta da Tower
Hi Andy,
Thank you for your 5-star review!
We’re delighted to hear that our customer service team was able to resolve your issue promptly and provide clear, friendly support throughout.
Thank you for your recommendation and your kind feedback. We really appreciate you taking the time to share your experience.
Kind Regards,
Tanya - Customer Service Operations Manager
Excellent no hassle warranty cliam and…
Excellent no hassle warranty cliam and great customer service. Thanks Tower, Thanks Sara and Keighley!
7 de julho de 2026
Avaliação não solicitada
Resposta da Tower
Hi Eddie,
Thank you for your 5-star review!
We’re delighted to hear that your warranty claim was handled smoothly and that Sara and Keighley provided great customer service.
Thank you for your kind feedback. We’ll be sure to pass your lovely comments on to Sara and Keighley.
Kind Regards,
Tanya - Customer Service Operations Manager
Brilliant Service
Brilliant Service, Holly was absolutely great and the microwave looks brilliant in the kitchen, thank you for your help Holly in registering it.
9 de julho de 2026
Avaliação não solicitada
Resposta da Tower
Hi Susan,
Thank you for your 5-star review!
We’re delighted to hear that Holly was able to help with registering your Microwave and that you're so pleased with it.
Thank you for your kind feedback. We’ll be sure to pass your lovely comments on to Holly.
Kind Regards,
Tanya - Customer Service Operations Manager
Warranty repair quickly issued
Elle was great in sorting out my repair for my vacumn cleaner. Quick and easy. Pleasure to deal with!
9 de julho de 2026
Avaliação não solicitada
Resposta da Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that Elle was able to arrange your vacuum cleaner repair quickly and make the process easy.
Thank you for your kind feedback. We’ll be sure to pass your lovely comments on to Elle.
Kind Regards,
Tanya - Customer Service Operations Manager
Julija from tower, saved the day, excellent customer service
After a frustrating few months trying to get this resolved, Julija stepped in and sorted everything out quickly and professionally. She went above and beyond. Excellent, genuinely caring customer service, a real credit to Tower's team
7 de julho de 2026
Avaliação não solicitada
Resposta da Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that Julija was able to resolve your issue and provide the level of service you deserved.
Thank you for your kind words. We’ll be sure to pass your lovely feedback on to Julija – she’ll be delighted to hear them.
Kind Regards,
Tanya - Customer Service Operations Manager
Holly was very helpful and very helpful…
Holly was very helpful and very helpful with my experience with tower . Thanks so much again
6 de julho de 2026
Avaliação não solicitada
Resposta da Tower
Hi Frank,
Thank you for your 5-star review!
We’re delighted to hear that Holly was able to provide such helpful support.
Thank you for your kind feedback. We’ll be sure to pass your lovely comments on to Holly.
Kind Regards,
Tanya - Customer Service Operations Manager
Excellent customer service
Excellent customer service. Replaced faulty item no hassle and Kai at Tower was very helpful. Thanks!
9 de julho de 2026
Avaliação não solicitada
Resposta da Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that Kai was able to help and arrange a hassle-free replacement for your faulty item.
Thank you for your kind feedback. We’ll be sure to pass your lovely comments on to Kai.
Kind Regards,
Tanya - Customer Service Operations Manager
Always loved Tower products and my…
Always loved Tower products and my ceraglide steam iron is no exception. Love the longer length cord and the pointed front helps get into those difficult areas. Would willingly recommend.
9 de julho de 2026
Avaliação não solicitada
Resposta da Tower
Hi Christine,
Thank you for your 5-star review!
We’re delighted to hear that you’re enjoying your Steam Iron and that its features have made ironing that little bit easier.
Thank you for your recommendation and your continued support. We really appreciate it.
Kind Regards,
Tanya - Customer Service Operations Manager
Understood my query adequately
Understood my query adequately
Made efforts to solve and successfully managed
Very polite and well spoken
Respects customers on call
Many thanks and bless you
Dr Felix Dias
8 de julho de 2026
Avaliação não solicitada
Resposta da Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that our customer service team understood your query and was able to resolve it successfully whilst providing polite and professional support.
Thank you for your kind words and for taking the time to share your experience. It is greatly appreciated.
Kind Regards,
Tanya - Customer Service Operations Manager
Thank you Ezmie
Ezmie was very helpful and resolved our query efficiently and effectively. They were courteous and responded promptly giving clear instructions as to what was required from us. Managed our expectations and provided overall excellent customer service. A positive experience thank you.
8 de julho de 2026
Avaliação não solicitada
Resposta da Tower
Hi Alison,
Thank you for your 5-star review!
We’re delighted to hear that Ezmie was able to resolve your query efficiently and provide clear, courteous support throughout.
Thank you for your kind feedback. We’ll be sure to pass your lovely comments on to Ezmie.
Kind Regards,
Tanya - Customer Service Operations Manager
Customer service up to scratch
Customer service up to scratch ! Ezmie sorted my problem very quickly! I will buy from Tower house wears again as the guarantee was honoured
8 de julho de 2026
Avaliação não solicitada
Resposta da Tower
Hi Kent,
Thank you for your 5-star review!
We’re delighted to hear that Ezmie was able to resolve your issue so quickly and that your warranty claim was handled to your satisfaction.
Thank you for your continued support. We look forward to serving you again in the future.
Kind Regards,
Tanya - Customer Service Operations Manager
I bought a Tower cord/cordless steam…
I bought a Tower cord/cordless steam iron although
it does not work as a cordless iron
Thanks for your response Tower.
I regret that I cannot find the receipt.
The iron was bought from Bradbeers dept store in
Romsey Hants.
23 de junho de 2026
Avaliação não solicitada
Resposta da Tower
Hi Tim,
Thank you for your feedback.
We’re sorry to hear that you’re experiencing an issue with your Tower Iron.
Having reviewed your account, I can see that you previously contacted us to register your warranty, at which time we advised that you would need to retain your proof of purchase, as this is required to keep your warranty valid and to enable us to process any future warranty claims.
We do sincerely apologise that you are experiencing an issue with your iron. Unfortunately, without proof of purchase, we are unable to proceed with a warranty claim.
If you are able to obtain a copy of your receipt or proof of purchase from the retailer, please do get back in touch with us and we will be happy to review your claim.
Kind Regards,
Tanya - Customer Service Operations Manager
Ezmie a credit to Tower Customer Service
Contacted Tower Customer Service as my sensor bin lid failed to work as it should. Got a reply back from Ezmie, who is a credit to the company, asking for further details about the product. Even though it was just short of two out of warranty she offered to replace it with no charge. I accepted the offer and now await delivery of my new bin. Ezzmie could not have been more helpful and as I said above, “a credit to the company”. Thank you.
7 de julho de 2026
Avaliação não solicitada
Resposta da Tower
Hi Paul,
Thank you for your 5-star review!
We’re delighted to hear that Ezmie was able to assist with your sensor bin and provide such helpful support.
Thank you for your kind words and for recognising Ezmie’s efforts. We’ll be sure to pass your lovely feedback on to her.
Kind Regards,
Tanya - Customer Service Operations Manager
0* stars. Tower = total shower of ****
0* stars for what went on nearly 3 weeks!! a simple order of 1 item for delivery. They send you a feedback review form before you have received anything but will not post it as it is negative and an honest customer review. How is this a true fair reflection. All normal & straightforward initially, item ordered & paid for on their website. Order confirmation received, notified out for delivery (with EVRI) then all goes pear shaped. Item not received, I am left chasing up with both Evri couriers customer service & Tower Houseware customer services for the next two & half weeks to get no further and still no item. During this process I asked for a refund, this was ignored the first time. Nearly two weeks later I am going in the same circles, no item delivered and no refund. I asked Tower to refund again or escalate the case. A couple of days later a refund does appear but not for the amount paid out, they refund less. I query this and am sent a response that Tower will 'as a gesture'!! refund the delivery charge also!!!!!! REALLY?? Legally I am entitled to a full refund if they have not fulfilled the order or delivery. The amount of customers they must try that with?!! I ordered the same item 15 mins before writing this review and am collecting on the way home...simple. WOW shocking company & customer service.**Shockingly after writing this, they have recalled their incorrect (lesser) refund and have not refunded anything at all**
7 de julho de 2026
Avaliação não solicitada
Resposta da Tower
Hi Karen,
Thank you for your feedback.
We’re very sorry to hear about the experience you had with your order and the frustration caused by the delay in resolving this matter.
Unfortunately, your parcel encountered an issue whilst with our courier partner and was later confirmed as missing. We appreciate that having to chase updates is frustrating, and we apologise that this was not resolved sooner.
We can confirm that a refund for the item has been processed, and following a review of your case, we have also arranged for the delivery charge to be refunded.
We understand that this was not the experience you expected, and we appreciate you sharing your feedback as it helps us review and improve our service.
Kind Regards,
Tanya - Customer Service Operations Manager
Clear consistent communication and help…
Clear consistent communication and help through out the email conversation.
Resolved query appropriately.
6 de julho de 2026
Avaliação não solicitada
Resposta da Tower
Hi,
Thank you for your review!
We’re pleased to hear that you received clear, consistent communication and that your query was resolved to your satisfaction.
Thank you for taking the time to share your feedback. We really appreciate it.
Kind Regards,
Tanya - Customer Service Operations Manager
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