I just opened my September Treat Box, yes we’re halfway through the month but I’d been saving it for a quiet day to enjoy. Today I have been feeling unwell and this cheered me up no end. Everything in... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
First purchase with TreatBox after wanting to for AGES - managed to surprise and treat a dear friend of mine for her birthday, as well as grab some gorgeous PJs for myself! Beautiful items to choose... Ver mais
A empresa respondeu
A first time of using this company - ordering, payment, delivery all very easy and efficient. A very novel concept that worked well, with a very wide selection of gifts. A surprise for the rec... Ver mais
A empresa respondeu
Prompt delivery,excellent quality of gifts and well packed.All friends have been delighted by their boxes.Looking forward to my birthday advent calendar to start next week.So glad I have found this fa... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
A thoughtful gift for every moment…🤍 TreatBox an independent business founded in 2017 - Curate beautifully packaged and perfectly put together letterbox-friendly boxes. Build your custom gift box and send it directly to your loved one or let us surprise you at the start of each month with our monthly subscription boxes. The ultimate in thoughtful gifting.
Informações de contato
1 Maunsell Road, , TN38 9NL, St. Leonards-on-Sea, Reino Unido
- 01424552410
- zoecharlton@treatboxuk.com
- www.treatboxuk.com
4,6
Excelente
2 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 92% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Disappointed from buying 6month in…
Disappointed from buying 6month in advance treats. Treat box advertise lovely snacks and cute trinkets, unfortunately ive recieved mostly bits of paper, card like notepads and "mindful cards" and inedible things like "chocolate covered lily seeds"? Ive never once received just a normal chocolate bar or popcorn or something! Once I did get a stroopwaffle. But you pay essentially for socks. Very expensive to not like 70% of the box each time, you probably get way better items from individual boxes. Obviously the subscription is somehow inferior
You also may end up with some sort of little pouch, which is nice, like a small make up bag, but then the next month you get exactly the same thing with a different pattern. You never get mugs or pjs etc Cost me a lot up front. Won't be doing it again.
31 de janeiro de 2026
Avaliação não solicitada
Resposta da TreatBox
Hi there,
Thank you so much for taking the time to share your honest feedback, we really do appreciate it, even when it’s hard to hear.
I’m genuinely sorry that the boxes you received didn’t feel like good value or match what you were hoping for. Our aim with the subscription is to create a mix of thoughtful self-care items, stationery, accessories and a small sweet treat, rather than a traditional snack box. That’s why you’ll see things like mindful cards, notepads, socks and lifestyle pieces alongside occasional edible items such as stroopwafels or artisan treats. I completely understand though that if you were expecting more classic snacks like chocolate bars or popcorn, the selection would have felt disappointing.
We also try not to repeat items, but some popular products (like our TreatBox socks) do appear in different designs across the year, which we understand may not be perfect for everyone, thank you for flagging that, it’s really helpful for us to review how we plan future boxes.
Thank you again for giving us a try and for being so open with your experience. We’ll take this on board to make the subscription better going forward.
Beautiful gift
The box was delivered quickly and was a beautiful gift
15 de janeiro de 2026
Avaliação não solicitada
Resposta da TreatBox
Hello 👋
Thank you so much for taking the time to leave us your review!
We’re thrilled to hear that you enjoyed your TreatBox and that it brought a smile to your day. Creating memorable and thoughtful experiences is what we strive for, and it’s incredibly rewarding to know we’ve achieved that for you.
Your kind words mean the world to our team and motivate us to continue curating special gifts that our customers love.
Thank you for making our day - TreatBox 💗
Amazing customer service
Amazing customer service and the products were perfectly spot on to what I is described on their website.
I had an issue caused by the delivery service and treat box responded to my inquiry within 12 hours and had a new box sent out the same day. 10/10
26 de janeiro de 2026
Avaliação não solicitada
Resposta da TreatBox
Hi Recep,
Thanks so much for taking the time to leave us a review, we really appreciate it. We are so glad that you found our products as lovely as they look on our website! It's so good to hear that our Customer Service Team were able to help you quickly and efficiently.
Your kind words mean the world to our team and motivate us to continue curating special gifts that our customers love.
Thank you for making our day - TreatBox 💗
Really pleased with the treat box
Really pleased with the treat box, this was a birthday present and recipient loved it. Thanks to the team who helped me when I had a problem with adding to my cart. Soon sorted.
14 de janeiro de 2026
Avaliação não solicitada
Resposta da TreatBox
Hi Tina,
Thanks so much for taking the time to leave us a review, we really appreciate it. We are so glad that the recipient loved their TreatBox. We are happy to hear that our Customer Service Team was able to help you quickly!
Your kind words mean the world to our team and motivate us to continue curating special gifts that our customers love.
Thank you for making our day - TreatBox 💗
Fabulous little treats to yourself once…
Fabulous little treats to yourself once per month.
2 de janeiro de 2026
Avaliação não solicitada
Resposta da TreatBox
Hi Angela,
Thanks so much for taking the time to leave us a review, we really appreciate it! We are so glad that you are enjoying our Monthly Subscription Box, we think treating yourself is so important!
Your kind words mean the world to our team and motivate us to continue curating special gifts that our customers love.
Thank you for making our day - TreatBox 💗
Another amazing treat box
Another amazing treat box! I chose a pick your own box for a family birthday present. The choice of items was amazing with so brands I knew and some independent brands also. Adding on a don’t open until your birthday sticker is another little detail go above and beyond with!
9 de janeiro de 2026
Avaliação não solicitada
Resposta da TreatBox
Hi Miss Allison,
Thanks so much for taking the time to leave us a review, we really appreciate it! We are so happy that you loved our Build Your Own Box for a family Birthday. We really do put so much effort into sourcing products for our boxes, we are so glad that you loved them!
Your kind words mean the world to our team and motivate us to continue curating special gifts that our customers love.
Thank you for making our day - TreatBox 💗
All around wonderful!
The products are brilliant. I love the advent calendars and birthday countdowns. They contain a wonderful mixture of items that are all beautifully wrapped. I just have to keep coming back.
1 de dezembro de 2025
Avaliação não solicitada
Resposta da TreatBox
Hi Ellan,
Thanks so much for taking the time to leave us a review, we really appreciate it! We are so happy to hear that you love our Christmas and Birthday Advents!
Your kind words mean the world to our team and motivate us to continue curating special gifts that our customers love.
Thank you for making our day - TreatBox 💗
Very happy
Very easy to select the bits I wanted in the box. Good communication and arrived on time. Not seen inside as it’s a gift for friend.
15 de janeiro de 2026
Avaliação não solicitada
Resposta da TreatBox
Hi Kerry,
Thanks so much for taking the time to leave us a review, we really appreciate it! We are so glad to hear that you found our website easy to use. We hope that your friend loves their TreatBox!
It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us.
Thank you for making our day - TreatBox 💗
An amazing find
An amazing find. I was looking for something to brighten up my friend’s day as she has been going through a tough time. I picked my own box with the 10 goodies. I was highly impressed but most importantly my friend that received it was beyond delighted and it really brightened up her day. I have ordered two boxes in 48 hours and this is now my go to place.
17 de janeiro de 2026
Avaliação não solicitada
Resposta da TreatBox
Hello 👋
Thank you so much for taking the time to leave us your review.
We always love hearing that our customers are happy and we hope that it helped send lots of love to your friend in such a hard time.
It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us.
Thank you for making our day - TreatBox 💗
Birthday box
Ordered a treat box for my friends birthday, I haven’t seen the box myself but she loved it.
17 de janeiro de 2026
Avaliação não solicitada
Resposta da TreatBox
Hi Valerie,
Thanks so much for taking the time to leave us a review, we really appreciate it. We are so glad to hear that your friend loved her TreatBox. It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us.
Thank you for making our day - TreatBox 💗
Awful customer service
Awful customer service. "24 hour" delivery was around 4 days late. Treatbox blamed Royal Mail and refused to do anything unless I asked the recipient (not me, they were a gift) to send the box back. Useless.
By way of an update, Treatbox seems unable to comprehend that the gift was not sent to me, but to the recipient of the gift, and also will only accept a refund if the biscuits are re-sellable. This raises the question of how many other people have received and returned the same biscuits I sent to my friend. Weird.
In response to the latest claim that Treatbox has tried to be transparent, I would observe that the company is still telling me barefaced lies about unspecified "UK Consumer Regulations" that mean they are not allowed to offer refunds. To be absolutely clear, that is total nonsense.
Awful, awful company.
21 de janeiro de 2026
Avaliação não solicitada
Resposta da TreatBox
Hi Neil,
Thanks so much for taking the time to leave us a review.
We’re really sorry to hear how disappointed you were, and we completely understand how frustrating it is when an order doesn’t arrive as quickly as hoped, especially when it was intended as a thoughtful gift.
We genuinely did try to support you throughout and reviewed the situation carefully, including at management level. The order was sent using Royal Mail Tracked 24, which usually arrives the next day but isn’t a guaranteed service, and unfortunately there was a delay once it was with the carrier.
As the parcel was ultimately delivered, our standard process is to offer a full refund once items are returned to us. We appreciate that this wasn’t the outcome you were hoping for, and we’re sorry that it added to your frustration.
We always aim to be fair, transparent, and kind in how we look after our customers, and we’re genuinely sorry that this experience didn’t feel that way for you. Thank you for taking the time to share your feedback.
Thank you so much - TreatBox 💗
I just love the concept of having a…
I just love the concept of having a surprise treat every month. I love the cuteness and the coziness of the treat box, the quality of the products and attention to details.
18 de janeiro de 2026
Avaliação não solicitada
Resposta da TreatBox
Hi Magali,
Thanks so much for taking the time to leave us a review, we really appreciate it! We are so glad to hear that you love receiving your Monthly TreatBox Subscription, we are so glad that you find them cute and cosy!
Thank you for making our day and for being a loyal customer of ours.
Thank you for making our day - TreatBox 💗
Birthday TreatBox
I bought a birthday treat box for myself and it was lovely all the lovely little treats for a nice birthday pamper was perfectly packaged and great products.
16 de janeiro de 2026
Avaliação não solicitada
Resposta da TreatBox
Hi Naomi,
Thanks so much for taking the time to leave us a review, we really appreciate it! We are so happy to hear that you loved getting yourself a Birthday Box for yourself, we think its so important to treat yourself! We are so glad that you enjoyed it.
Thank you for making our day and for being a loyal customer of ours.
Thank you for making our day - TreatBox 💗
Excellent way to gift practical & fun…
Excellent way to gift practical & fun items & also treat yourself. 24 hour Royal Mail delivery service is excellent. Highly recommend
5 de janeiro de 2026
Avaliação não solicitada
Resposta da TreatBox
Hi Elspeth,
Thanks so much for taking the time to leave us a review, we really appreciate it. We are so glad that you found us a great way to gift practical and fun items!
Your kind words mean the world to our team and motivate us to continue curating special gifts that our customers love.
Thank you for making our day - TreatBox 💗
Lots of lovely items to choose from
Lots of lovely items to choose from.
Great service, speedy delivery.
Recipient loved the birthday gift.
31 de dezembro de 2025
Avaliação não solicitada
Resposta da TreatBox
Hi Vicky,
Thanks so much for taking the time to leave us a review, we really appreciate it! We are so glad that you are happy with our selection of items and appreciate our great service. We always love hearing that our customers are happy, and it brings us so much joy to see you spread happiness to others as well!
It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us.
Thank you for making our day - TreatBox 💗
Secret Santa
Most years I purchase a secret Santa from treatbox. Well this year one of the ladies in my friend group had a mix up with her secret Santa but she’s going through a lot of medical treatment right now so rather than have her stress I sent out a secret Santa to her draw pick on her behalf and I can’t tell you how quickly it arrived given that it was during the festive period it was amazing!
24 de dezembro de 2025
Avaliação não solicitada
Resposta da TreatBox
Hi Laura,
Thanks so much for taking the time to leave us such a lovely review. We are so glad that we could be a part of your Secret Santa this Christmas!
Thank you for making our day and for being a loyal customer of ours.
Thank you for making our day - TreatBox 💗
Just as described
Items were delivered quickly and just as advertised. The recipient enjoyed them immensely
11 de dezembro de 2025
Avaliação não solicitada
Resposta da TreatBox
Hello 👋
Thank you so much for taking the time to leave us your review!
We always love hearing that our customers are happy, and it brings us so much joy to see you spread happiness to others as well!
It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us.
Thank you for making our day - TreatBox 💗
Will order again
I was really impressed. The box was for my mum and she loved it too. Quick delivery and lovely presentation.
18 de dezembro de 2025
Avaliação não solicitada
Resposta da TreatBox
Hello 👋
Thank you so much for taking the time to leave us your review!
We always love hearing that our customers are happy, and it brings us so much joy to see you spread happiness to others as well!
It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us.
Thank you for making our day - TreatBox 💗
January treats
I received the January treatbox which was filled goodies to get you in the mood for the year ahead. I've already made use of the calendar & I can't wait to use the shower steamer bomb.
1 de janeiro de 2026
Avaliação não solicitada
Resposta da TreatBox
Hi Cara,
Thanks so much for taking the time to leave us this lovely review! We are so glad that you loved our January Box!
It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us.
Thank you for making our day - TreatBox 💗
Great range of products to choose from…
Great range of products to choose from across various budgets. I have purchased Christmas and birthday gifts this year and everyone has been very impressed! It is so easy for gifting, and I have found Treatbox to be very reliable.
2 de janeiro de 2026
Avaliação não solicitada
Resposta da TreatBox
Hello 👋
Thank you so much for taking the time to leave us your review!
We’re thrilled to hear that you enjoyed your TreatBox and that it brought a smile to your day. Creating memorable and thoughtful experiences is what we strive for, and it’s incredibly rewarding to know we’ve achieved that for you.
Your kind words mean the world to our team and motivate us to continue curating special gifts that our customers love.
Thank you for making our day - TreatBox 💗
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.