We recently moved over to Truspeed as they had merged with our previous supplier. I must say we were really impressed with the customer service. An easy and stress free experience. Mark vailes dealt... Ver mais
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Veja o que dizem as avaliações
Excellent provider. During my 5+ years with Truespeed, we have only had one outage, caused by BT damaging a Truespeed cable! Even then I was updated by text whist the fix was ongoing. Today rang and... Ver mais
Jake Taylor was really helpful! We weren’t due for a technician for a couple of days but Jake noticed he was nearby in the area already so took the initiative to service us early as we were without In... Ver mais
Kezia the customer services representative I spoke to on the phone was extremely pleasant knowledgeable and listened to everything I had to say coupled with providing aa eventual solution that was too... Ver mais
Detalhes da empresa
- Provedor de serviços de internet
- Provedor de internet
- Serviço de telefone e internet
- Empresa de telecomunicação
Sobre Truespeed
Escrito pela empresa
Our mission is to bring ultrafast, full-fibre broadband to communities that other providers have overlooked.
We never consciously build where full-fibre is already available. This means that in many cases, the speeds we offer are vastly better than our customers are used to.
Connecting the communities we live in and love isn't just a job to us. It's personal. And it shows in our customer reviews.
We connect schools and community hubs for free for life, and we support local clubs and organisations.
Plus, what you sign up for is what you pay. We’ll never increase your monthly fee while you’re in contract.
That’s why upgrading to Truespeed makes such a difference for so many of our customers.
We never consciously build where full-fibre is already available. This means that in many cases, the speeds we offer are vastly better than our customers are used to.
Connecting the communities we live in and love isn't just a job to us. It's personal. And it shows in our customer reviews.
We connect schools and community hubs for free for life, and we support local clubs and organisations.
Plus, what you sign up for is what you pay. We’ll never increase your monthly fee while you’re in contract.
That’s why upgrading to Truespeed makes such a difference for so many of our customers.
Our Awards
Escrito pela empresa
- INCA Network Gold Standard Full-fiber
- Awarded the INCA gold standard for our full-fibre broadband connections to customers throughout the South West!
- Winner of The ISPAs Best Rural ISP
- We are delighted to have won the Best Rural ISP, awarded by ISPAs.
- Bath Life Awards 2020
- Winner of the Technology and Innovation award by Bath Life, in both 2019 & 2020!
Free installation and guaranteed minimum speeds
No set up fees, no averages, just truly better broadband...
Sign up today and claim your free installation. No activation fees. You get what you pay for with guaranteed full fibre broadband speeds from 150Mbps download and upload. We're able to guarantee this as we're building our own fibre network, so you get your own dedicated fibre line, no sharing, so no congestion or buffering. Just guaranteed speeds 24/7. And with our 30 Day Money Back Guarantee, there's never been a better time to switch.
Informações de contato
Pinesgate East, BA2 3DP, Bath, Reino Unido
- 01225 300 370
- ultrafast@truespeed.com
- www.truespeed.com
4,7
Excelente
4 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 78% das avaliações negativas
Normalmente responde dentro de 1 semana
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great reliability, speed, cost and customer service
I have been with Truespeed since they moved into the BS32 area and have been really impressed with the speed and reliability of the connection, and with their customer service. I recently gave notice as I am moving away from the area, and Ben was incredibly helpful. I hope my new provider is half as good!
26 de maio de 2026
Avaliação não solicitada
Resposta da Truespeed
Thank you for such a wonderful review! ⭐⭐⭐⭐⭐
We're thrilled to hear you've enjoyed the speed, reliability and customer service since joining us. It's especially lovely to hear that Ben was able to make the moving process a little easier with his support. 😊
While we're sorry to see you leave, we're incredibly grateful for your kind words. We hope your new provider has some big shoes to fill! 👟💜 Wishing you all the very best in your new home.
Great and friendly service
Ryan and Dave told me they were on their way as promised, were friendly, swift and v helpful in getting my new router fitted and running on my devices.
28 de maio de 2026
Avaliação não solicitada
Resposta da Truespeed
Thank you so much for the fantastic review Kath! 🌟
We're thrilled to hear that Ryan and Dave kept you updated, arrived as promised, and had your new router up and running in no time 🚀📶. We'll make sure your kind words are passed on to them – they'll be delighted! 😊
Enjoy your supercharged connection, and thanks for choosing us! 💙🙌
I am looking to move house and stay…
I am looking to move house and stay with Truespeed as they have been superb for me over the last 2/3 years. Matthew has made this process very straightforward and explained everything thoroughly, great customer service!
28 de maio de 2026
Avaliação não solicitada
Resposta da Truespeed
Thanks so much for the lovely review, Jack! 🌟
We’re absolutely thrilled to hear Matthew made your move process nice and smooth , just the way broadband should be! It means a lot that you’re planning to stick with Truespeed after the last few years with us.
Wishing you all the best in your new home, and we’ll be ready to keep the speedy connection flowing when you get there! 🚀
delay in porting
I've just received a message saying that our phone line has finally been ported to Truespeed. Paid on 21st April, notified that it is connected on 27th May but it's not working.
28 de maio de 2026
Avaliação não solicitada
Resposta da Truespeed
Our sincere apologies for the delay in getting this resolved.
We experienced a technical issue with the porting process, and can see that this has now been resolved. Your phone service should now be working as expected.
If you are still experiencing any issues with your phone line, please give us a call on 01225 300370 and a member of our team will be happy to help.
This particular issue was handled very well.
This particular issue was handled very well I was treated with respect I am glad to say.However the way my phone number was lost after nearly 50 years is still annoying.
27 de maio de 2026
Avaliação não solicitada
Resposta da Truespeed
Thanks so much for your review, Mr Warwick. We’re really pleased to hear the issue was handled with care and respect.
We completely understand how frustrating losing a long-held phone number must feel after nearly 50 years, and we truly appreciate your patience and understanding throughout.
Thanks again for taking the time to share your feedback, we’re always here to help! 🌟
I thought one star was too much.
At first I thought one star was too much but they inadvertently got me a cheaper deal with double the speed at a competitor :)
I was with true speed for 5 years. I constantly registered interest before they arrived in my area and encouraged multiple friends and family to sign up for broadband (before I knew about the referral scheme)
Now they have become more popular in the area they won’t support loyal customers. They wanted at least £15 on top of the price of a new customer and wouldn’t send updated router out unless I paid even more. So I left. Then cheeky people wanted me to use my fuel and my time to take their equipment to the post office to send back. No chance. You don’t give loyal prices you don’t get loyalty. Please note I only wanted new customer rates not anything lower.
15 de abril de 2026
Avaliação não solicitada
No service for a week
I joined Truespeed because it was the only full fibre provider available in our area. I work from home, so having a stable internet connection is absolutely essential. Everything was fine until something broke on Friday evening and we completely lost connection.
The worst part was that I couldn’t even report it properly because customer service closes at 6pm. I called on Saturday, only to be told that because Monday was a bank holiday, nobody could come out until Wednesday. I waited at home all day for the engineer, only to find out there had been a miscommunication and nobody was actually coming.
Now I have no idea when this will be fixed. I’ve already had to spend extra money on 5G data just so I can continue working. On top of that, it’s half term and my autistic child is at home, extremely distressed because the iPad and internet are not working.
The whole experience has been awful. It honestly feels like there are only two customer service agents and one engineer covering the entire company. When I said that BT at least provides a temporary 5G hub during outages, the response I got was: “Well, we are not BT.”
I have now been without internet for nearly a week. Completely unacceptable service.
23 de maio de 2026
Avaliação não solicitada
Resposta da Truespeed
We apologise for the miscommunication regarding the engineer appointment date and for the frustration this caused.
By midday on Wednesday, we updated that an engineer had been scheduled to attend first thing the following morning. We appreciate that, after waiting at home all morning, this was disappointing and inconvenient.
We understand how important a reliable connection is, particularly when working from home and during school holidays. We are sorry for the disruption and the additional costs you incurred using mobile data during this outage.
Under our Terms and Conditions, we aim to restore service to your property within 4 working days, and in this instance the repair was completed within that timeframe. However, we recognise that this did not lessen the impact the loss of service had on you and your family.
Great bandwidth speeds at low prices
Great bandwidth speeds at low prices, however the Customer Service is excellent too and I was surprised at how helpful they are, long may this continue. My only quibble is the WiFi really needs the "Mesh" network for my house which is an additional monthly cost of £7 per unit per month. I would have preferred a one off payment. I would seriously recommend Truespeed though to anyone.
27 de maio de 2026
Avaliação não solicitada
Resposta da Truespeed
Thanks for the fantastic review, Russell! 🚀 We’re delighted to hear you’re enjoying the speedy broadband and our customer service team made a great impression too.
We appreciate your feedback on the Mesh WiFi pricing, it’s always helpful to hear what matters most to our customers.
Thanks again for the recommendation, it means the world to us!
Been with Truespeed for 2 years
Been with Truespeed for 2 years, flawless connection on 900mbs, just had an email to inform the contract was up for renewal and spoke to Ben, new agreement done within 2 mins. Great service and customer service as usual.
27 de maio de 2026
Avaliação não solicitada
Resposta da Truespeed
Thanks for sticking with us for the last 2 years, Peter! 🎉 We love hearing about flawless 900mbps connections and super speedy renewals too. We’ll be sure to pass your kind words on to Ben, two-minute renewals might just be his superpower! ⚡
Truespeed Installation
Dave who has many years industry experience installed and connected our Truespeed full fibre broadband. Respectful of our property and completed the job to our full satisfaction.
22 de maio de 2026
Avaliação não solicitada
Resposta da Truespeed
Thanks so much for your lovely feedback! We’re thrilled to hear Dave’s experience and professionalism made your installation smooth and stress-free. Respect for your home and a top-quality service are what we aim for every time.
Welcome to the world of full fibre! 🚀
Matthew was very helpful and informative
Matthew was very helpful and informative, he gave all the information I needed to be able to transfer from a residential account to business.
26 de maio de 2026
Avaliação não solicitada
Resposta da Truespeed
Thanks so much for your review! 😊 We’re really pleased to hear Matthew was able to make the switch from residential to business nice and straightforward. Helpful, informative service is exactly what we aim for, and we’ll be sure to pass your kind words on to him.
Wishing you all the best with your business journey and welcome to Truespeed Business! 🚀
Very well organised
Very easy to make contact.
Matthew made sure that I understood all the options available and what they included.
He was very diligent with follow up telephone calls and emails detailing the technician appointment.
26 de maio de 2026
Avaliação não solicitada
Resposta da Truespeed
Thank you for the wonderful review, John! 🌟 We’re so pleased Matthew made everything clear and easy to follow, right through to keeping you updated on your installation appointment. We’ll make sure your kind words are passed on , he’ll be chuffed to hear them!
Adam has been very helpful today for…
Adam has been very helpful today for our installation of wifi.
He gave us excellent advice about the speed of wife what we needed for our business.
26 de maio de 2026
Avaliação não solicitada
Resposta da Truespeed
Thanks so much for the great review! 😊 We’re delighted Adam could help get everything set up and point you towards the perfect speeds for your business needs. Here’s to lightning-fast WiFi and smooth sailing ahead! ⚡
Great service!
Tom and Jack did a great job and were very friendly considering it is the hottest day of the year so far!
26 de maio de 2026
Avaliação não solicitada
Resposta da Truespeed
Thanks for the 5 stars, Carly! ☀️ We’re so glad Tom and Jack kept the good vibes flowing even on the hottest day of the year!
We’ll pass your lovely comments on to them, hopefully they celebrated with a very cold drink afterwards! 😄
Very pleased with the excellent service…
Very pleased with the excellent service I received from Truespeed and especially Lee Gates-Deville.
26 de maio de 2026
Avaliação não solicitada
Resposta da Truespeed
Thank you for your lovely review, Audrey! 🌟 We’re delighted to hear you received excellent service, and we’ll be sure to pass your kind words on to Lee Gates-Deville.
Nothing makes us happier than knowing our team made a great impression!
Super friendly gentleman
Super friendly gentleman, with a super fast install! Couldn’t of ask for better service!
26 de maio de 2026
Avaliação não solicitada
Resposta da Truespeed
Thanks for the brilliant review, Mark! 🚀 Super friendly service and super fast installs are exactly what we love to hear. We’re thrilled everything went smoothly.
Welcome to the Truespeed family!
Staff so friendly and helpful
Staff so friendly and helpful. There is was a sudden problem with the installation and they pulled out all the stops to get us connected. I can’t thank them enough. Highly recommend the firm for quality service. M&R
22 de maio de 2026
Avaliação não solicitada
Resposta da Truespeed
Thank you so much for your kind words, Mary! 💜 We’re so pleased the team could get everything sorted despite the unexpected hiccup.
Pulling out all the stops is what we do best! Your recommendation means a lot to us.
5 stars
Easy installation. Great speed, no issues unlike lots of other providers. Great price.
24 de maio de 2026
Avaliação não solicitada
Resposta da Truespeed
Thanks for the 5 stars! ⭐ Easy installation, great speeds and no headaches, music to our ears!
We’re delighted you’re enjoying the service and appreciate you taking the time to leave a review.
Very helpful professional service…
Very helpful professional service during the change over.I like the fact they are local and there customer service centre is based in Bath which gives me confidence if I ever have an issue i can talk to someone up the road not half way around the world.Very pleased so far and would recommend if they are in your area.
12 de maio de 2026
Avaliação não solicitada
Resposta da Truespeed
Thank you for the lovely review, Paul! 😊 We’re proud to be local, and even prouder that our Bath-based customer service team gives you that extra peace of mind.
Thanks again for the recommendation.
Holy Fast and reliable internet Batman!
Very fast, reliable, kept me updated why the internet was down “fallen tree” and how long it would take to fix, good price. My only complaint is I’m moving home and you guys don’t cover my new area so please hurry up so I can have you back!
Dan who helped me cancel my plan was incredibly helpful, friendly and professional as is everyone who I’ve spoken to, I’ve recommended to everyone I know.
God speed Truespeed!
23 de maio de 2026
Avaliação não solicitada
Resposta da Truespeed
Thanks so much for the kind words, Mason. We’re thrilled you enjoyed the speed, reliability and updates during the outage, even if a rogue fallen tree tried to slow us down!
We’re gutted we can’t follow you to your new home just yet, but we’ll keep our fingers crossed we reach your area soon. “God speed Truespeed” may have just become our new favourite sign-off!
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