We recently moved over to Truspeed as they had merged with our previous supplier. I must say we were really impressed with the customer service. An easy and stress free experience. Mark vailes dealt... Ver mais
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Veja o que dizem as avaliações
Excellent provider. During my 5+ years with Truespeed, we have only had one outage, caused by BT damaging a Truespeed cable! Even then I was updated by text whist the fix was ongoing. Today rang and... Ver mais
Kezia the customer services representative I spoke to on the phone was extremely pleasant knowledgeable and listened to everything I had to say coupled with providing aa eventual solution that was too... Ver mais
Adam was great and gave me the information I needed clearly and he was really helpful with giving me the answers to my questions. Am very happy with the experience I had speaking to him.
Detalhes da empresa
- Provedor de serviços de internet
- Provedor de internet
- Serviço de telefone e internet
- Empresa de telecomunicação
Sobre Truespeed
Escrito pela empresa
Our mission is to bring ultrafast, full-fibre broadband to communities that other providers have overlooked.
We never consciously build where full-fibre is already available. This means that in many cases, the speeds we offer are vastly better than our customers are used to.
Connecting the communities we live in and love isn't just a job to us. It's personal. And it shows in our customer reviews.
We connect schools and community hubs for free for life, and we support local clubs and organisations.
Plus, what you sign up for is what you pay. We’ll never increase your monthly fee while you’re in contract.
That’s why upgrading to Truespeed makes such a difference for so many of our customers.
We never consciously build where full-fibre is already available. This means that in many cases, the speeds we offer are vastly better than our customers are used to.
Connecting the communities we live in and love isn't just a job to us. It's personal. And it shows in our customer reviews.
We connect schools and community hubs for free for life, and we support local clubs and organisations.
Plus, what you sign up for is what you pay. We’ll never increase your monthly fee while you’re in contract.
That’s why upgrading to Truespeed makes such a difference for so many of our customers.
Our Awards
Escrito pela empresa
- INCA Network Gold Standard Full-fiber
- Awarded the INCA gold standard for our full-fibre broadband connections to customers throughout the South West!
- Winner of The ISPAs Best Rural ISP
- We are delighted to have won the Best Rural ISP, awarded by ISPAs.
- Bath Life Awards 2020
- Winner of the Technology and Innovation award by Bath Life, in both 2019 & 2020!
Free installation and guaranteed minimum speeds
No set up fees, no averages, just truly better broadband...
Sign up today and claim your free installation. No activation fees. You get what you pay for with guaranteed full fibre broadband speeds from 150Mbps download and upload. We're able to guarantee this as we're building our own fibre network, so you get your own dedicated fibre line, no sharing, so no congestion or buffering. Just guaranteed speeds 24/7. And with our 30 Day Money Back Guarantee, there's never been a better time to switch.
Informações de contato
Pinesgate East, BA2 3DP, Bath, Reino Unido
- 01225 300 370
- ultrafast@truespeed.com
- www.truespeed.com
4,7
Excelente
4 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 78% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
The people involved try really hard to…
The people involved try really hard to get you going. Ben followed through excellently to get my phone line transferred.
Still having issues setting up a recorder I bought but I don’t thinks that’s Truespeed’s fault
18 de maio de 2026
Avaliação não solicitada
Resposta da Truespeed
Thank you for your thoughtful review Dennis! 😊 We’re so pleased to hear that Ben was able to help get your phone line transferred smoothly and kept things moving for you 📞✨ Our team always works hard to provide the best support possible, so your kind words mean a lot!
We hope you get the recorder setup sorted soon 🤞 and if there’s ever anything we can help with, we’re always here for you. Thanks again for choosing Truespeed! 🚀
Ryan was very respectable to my…
Ryan was very respectable to my property he was very pleasant he told us everything he was doing
18 de maio de 2026
Avaliação não solicitada
Resposta da Truespeed
Thank you so much for the awesome review Cameron! 😊 We’re thrilled to hear Ryan took great care of your property and kept you informed every step of the way 🏡✨ Communication and respect mean everything to us, and Ryan definitely delivers both! We’ll be sure to pass along your kind words to him 👏😁
I actually got to speak to a friendly, helpful human being
I actually got to speak to Adam a friendly, helpful human - without going through a maze of menu options!
Everything explained in a straightforward manner & they will even contact the existing provider to close my account.
Looking forward to being connected to Truespeed soon & lower prices!
18 de maio de 2026
Avaliação não solicitada
Resposta da Truespeed
Thank you for the fantastic review, Chris! We’re delighted to hear Adam made the sign-up process simple and stress-free while providing such friendly and helpful service 😊 We’re glad we could make switching providers easier for you, and we look forward to getting you connected to Truespeed soon 🚀
Ryan O’Neill was very helpful and…
Ryan O’Neill was very helpful and straightforward doing his job professionally. Very kind and patient in regards plugging my telly as well for a better internet connection!!
5 stars !!
18 de maio de 2026
Avaliação não solicitada
Resposta da Truespeed
Thank you for your lovely feedback, Ecaterina! We’re so pleased to hear Ryan provided such professional and patient service during your installation 😊 We’ll be sure to pass your kind comments on to him
We’re sure he’ll really appreciate them. Enjoy your new connection with Truespeed 🚀
Great installation experience
Ryan was super helpful and really friendly. A great introduction to TrueSpeed!
18 de maio de 2026
Avaliação não solicitada
Resposta da Truespeed
Thank you for the great review, Brook! It’s wonderful to hear Ryan gave you such a positive installation experience and a warm welcome to Truespeed 😊 We really appreciate your feedback and hope you continue enjoying the service 🚀
Adam was efficient
Adam was efficient, knowledgable and a pleasure to deal with.
13 de maio de 2026
Avaliação não solicitada
Resposta da Truespeed
Thank you for your kind words, Alex! We’re thrilled to hear Adam was knowledgeable, efficient and a pleasure to deal with 😊 We truly appreciate you taking the time to leave us a review. Welcome to Truespeed 🚀
Ryan O’Neill install
Ryan was super helpful and answered all my questions regarding the install of our internet, highly recommend.
13 de maio de 2026
Avaliação não solicitada
Resposta da Truespeed
Thank you for the brilliant review, Katie! We’re so pleased Ryan was able to answer all your questions and make the installation process smooth and straightforward 😊 Your recommendation means a lot to us. Thanks for choosing Truespeed 🚀
The whole experience has been a easy…
The whole experience has been a easy procedure and very pleased with the speed of our Internet much faster the ee
The engineer was very pleasant and polite and very knowledgeable of the service we were having fitted
Clean and tidy worker
15 de maio de 2026
Avaliação não solicitada
Resposta da Truespeed
Hi Mrs Mcgee-Groves 😊 Thank you for the wonderful 5-star review! We’re so pleased to hear the whole process was easy and that you’re enjoying the faster speeds with Truespeed 🚀 Great to hear our engineer was friendly, knowledgeable and kept everything clean and tidy too 👏 Thanks again for your lovely feedback!
I really don't understand how Truespeed…
Update 27/06/2026: Despite truespeed asking for my details via Trustpilot before replying to my post, they never got in touch with me. The internet is down again, and their customer service centre closed at 4pm on Saturday so left with emailing them and no doubt no contact all weekend. Truespeed is, in my experience, the poorest internet provider I've ever been with.
I really don't understand how Truespeed get such good reviews. That has not been my experience.
Internet quality is poor. Yes it's fast, but unstable and provides a really poor experience. Even on simple things like Teams calls. It is unreliable and patchy at best.
My recent experience is that my WiFi has gone down and I cannot get hold of anyone at truespeed. I've tried to call countless times over the last 24 hrs with no success. Being on hold for 20-30 mins at a time. Emails are not answered quickly and customer service experience has been disappointing. I should have known from the beginning when no information was left with the router, there is no app and no ability to apply parental controls to your WiFi, unless you know every website you want to restrict.
Generally just really disappointed and I can't wait for my contract to be up.
15 de maio de 2026
Avaliação não solicitada
Resposta da Truespeed
Thank you for taking the time to share your feedback. We are sorry to hear about your experience and particularly apologise for the delay in reaching our Customer Service team.
We understand how frustrating it can be to experience service issues and then face difficulties getting timely support when you need it most. While we aim to provide a high standard of service to all our customers, we recognise that we did not meet those expectations in this instance.
We are pleased that the service issue has been resolved following a call with our customer service team. We appreciate your patience while we worked to address the matter.
We also value your comments regarding WiFi performance, communication, parental controls and the support resources available to customers. Feedback such as yours is important and helps us identify areas where we can improve both our service and customer experience.
Thank you again for bringing these concerns to our attention, and we are sorry that your experience has left you feeling disappointed.
Helpful initial interaction with Truespeed
I received a flyer through the door about Truespeed and as am contemplating a switch from my current provided gave them a call. I spoke with Matthew Vailes, who could have not been more helpful. I had a number of questions and these were answered helpfully, with no pressure to proceed until I am ready and able to do so. It was really good to be able to speak with someone who understood my situation and was able to provide the information I wanted.
14 de maio de 2026
Avaliação não solicitada
Resposta da Truespeed
Hi Paul 😊 Thank you for your fantastic review! We’re delighted to hear Matthew was so helpful and able to answer all your questions with no pressure at all 🙌 We always want our customers to feel informed and supported, so your feedback means a lot. We’ll be here whenever you’re ready to make the switch to Truespeed 🚀
Job Done
When the technician arrived, he very quickly found the fault and where it was. Fortunately it was simple to rectify and the job was completed quickly
15 de maio de 2026
Avaliação não solicitada
Resposta da Truespeed
Hi Adrian 😊 Thank you for the great review! We’re really pleased to hear the technician quickly found and fixed the fault for you 👍 It’s great to know everything was resolved smoothly and efficiently. Thanks again for choosing Truespeed 🚀
Excellent customer service 5 star.
Mathew talked me through the installation process in a friendly professional manner.
He explained the process clearly.
I was very impressed with the customer service I received from him.
The product on offer is reasonably priced and very competitive with other similar products.
Overall a five star service.
Thankyou Mathew.
15 de maio de 2026
Avaliação não solicitada
Resposta da Truespeed
Hi John 😊 Thank you so much for the amazing 5-star review! We’re thrilled to hear Matthew provided such friendly and professional service while clearly explaining the installation process 🙌 It’s also great to know you found our packages competitively priced and good value. We’ll be sure to pass your kind words on to Matthew. Thanks again for choosing Truespeed 🚀
Great First Impression Ruined
Updated Review (June 2026): I contacted this company in May to inform them I was moving and they said once the old owners move out, they could switch the TrueSpeed box over to me. I have called multiple times and been promised callbacks which have never materialised. I have been on hold for 30 minutes this morning (8:30) despite their opening time of 8:00am. First impression (below) completely ruined.
Original Review (May 2026): I can’t speak for the actual internet service yet, but following my call with Lee Gates-Deville to organise getting set up in my new house I found him so helpful, friendly and informative. We had a lovely genuine conversation which is so nice in comparison to some companies where it feels scripted. Thank you Lee - I’m looking forward to using Truespeed in my new house!
15 de maio de 2026
Avaliação não solicitada
Resposta da Truespeed
Hi Beth 😊 Thank you so much for your lovely review! We’re delighted to hear Lee made such a great first impression and provided a friendly, genuine and informative experience 🙌 We’ll be sure to pass your kind words on to him. We can’t wait to get you connected in your new home , welcome to Truespeed 🚀
Request call back to sign up
Very helpful requested a callback after a specific time to discuss connection and recieved a prompt call at this time.
Ran through connection procedure and questions addressed courteously and informative.
Carried out sign up process and given a connection date
15 de maio de 2026
Avaliação não solicitada
Resposta da Truespeed
Hi Mrs Freeman 😊 Thank you for the fantastic 5-star review! We’re so pleased to hear the callback was prompt and that everything was explained clearly and courteously 👍 We’re glad the sign-up process went smoothly and we look forward to getting you connected with Truespeed soon 🚀
Matthew was very helpful and…
Matthew was very helpful and informative. Made the process very straightforward.
15 de maio de 2026
Avaliação não solicitada
Resposta da Truespeed
Hi David 😊 Thank you for your lovely review! We’re so happy to hear Matthew was helpful, informative and made everything nice and straightforward 🙌 Thanks again for choosing Truespeed 🚀
Exceptionally helpful service from…
Exceptionally helpful service from Dillan and Matthew today. Its never easy sorting the logistics of an office move and they both made this smooth and straightforward.
Thank you.
14 de maio de 2026
Avaliação não solicitada
Resposta da Truespeed
Thank you for the brilliant review! We know office moves can be stressful, so we’re really pleased to hear Dillan and Matthew helped make the process smooth and straightforward 🙌 We’ll be sure to pass on your kind words to them both. Thanks again for choosing Truespeed 🚀
Beware of Truespeed
The worst Customer Service and Complaints that I've ever dealt with, ever. Service very confusing as now have a Router from Truespeed and still one from my BT both working. Had two months free but so many emails asking for stupid amounts and taken from my Bank. Never get response for my emails to them. Just dreadful Company. As a Mature Customer I expected so much more.
11 de maio de 2026
Avaliação não solicitada
Resposta da Truespeed
Thank you for your feedback. We apologise for any confusion caused during the setup of your Truespeed service, as well as the delay in response times from our customer service team. We have since been in contact and are pleased to confirm that your complaint has now been resolved.
Should you require any further assistance, please contact us on 01225 300370, where we will be happy to help.
New Broadband installation
New Broadband installation carried out today by Truespeed engineer Dave Williams. Installation was done very professionally, neatly and efficiently, with explanation of work being done throughout. Would definitely recommend.
14 de maio de 2026
Avaliação não solicitada
Resposta da Truespeed
Hi Mr Barker 😊 Thank you so much for the amazing 5-star review! We’re thrilled to hear Dave provided such a professional, tidy and efficient installation experience 👏 We’ll be sure to pass your lovely comments on to him. Thanks again for the recommendation and welcome to Truespeed 🚀
Truespeed has performed as advertised!
On joining Truspeed they had forgotten or mislaid my instructions to port my land-line.
However with only two days remaining on my EE contract, I phoned Truspeed and spoke with Rhys. He acted with "True -Speed" (forgive the pun), within minutes I received and returned another 'porting form' sent to Rhys, days later we had our landline up and running.
Thank you Rhys, you are exceptional!
We have enjoyed Truspeed for just over a month, installation was friendly and painless with no broadband issues, in fact Truespeed has performed as advertised! Thank you!
13 de maio de 2026
Avaliação não solicitada
Resposta da Truespeed
Hi Gil 😄 Thank you for the fantastic review! We’re so pleased to hear you’re enjoying your Truespeed service and that everything is performing just as expected 🚀 Huge shoutout to Rhys as well we’ll make sure he sees your kind words! Thanks again for choosing Truespeed and welcome aboard 🙌
He was extremely helpful thanks
13 de maio de 2026
Avaliação não solicitada
Resposta da Truespeed
Hi Wes 😊 Thanks so much for the 5-star review! We’re really happy to hear you found the support so helpful 🙌 We truly appreciate your feedback and thanks for being part of Truespeed 🚀
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