Je me suis fait avoir et j'ai payé 180 € pour un ESTA qui en valait 40! Escroquerie caractérisée! Je pensais être sur le site officiel...
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Veja o que dizem as avaliações
Som alla andra antog jag detta var den officiella sidan ansökte och betalade $121. Googlade info om sidan, en advokatbyrå med följande återbetalningspolicy: "alla produkter som köps från denna webbpla... Ver mais
Auch ich bin auf das professionelle Design der Website und die Toplage als Suchergebnis Nr.1 auf google hereingefallen. 100$ zuviel für den gleichen Service - eine Frechheit. Ich habe den Irrtum u.a.... Ver mais
descrizione fuorviante, addebitati 166 euro, richiesto subito il risarcimento, sto aspettando che mi rimborsino e poi cambierò a 3/4 stelle. va bene che siete una società di intermediari, ma dovete... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre U.S. Immigration Support
Escrito pela empresa
If you wish to cancel your application or request a refund, please email cancel@usimmigrationsupport.com — do not post a request on Trustpilot.
Trustpilot is intended for sharing feedback about your website experience, not for handling cancellations, refunds, or support cases.
Please do not include order numbers, payment details, or personal information in public reviews. Doing so may expose sensitive data, delay your refund or cancellation, and could violate credit card policies.
To expedite refunds, cancellations, or the deletion of personal data, always contact cancel@usimmigrationsupport.com directly.
U.S. Immigration Support is a private travel assistance agency specializing in Electronic Travel Authorizations for the United States.
We make the application process simple, secure, and stress-free through professional review and personalized support from our team of travel experts.
We welcome genuine feedback about your website experience and continuously strive to improve our service.
Informações de contato
2,4
Ruim
235 avaliações
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Je me suis fait avoir et j'ai payé 180…
Je me suis fait avoir et j'ai payé 180 € pour un ESTA qui en valait 40! Escroquerie caractérisée! Je pensais être sur le site officiel...
18 de março de 2026
Avaliação não solicitada
Resposta de U.S. Immigration Support
Nous sommes désolés d’apprendre que votre expérience sur notre site web n’a pas répondu à vos attentes. Nous nous efforçons toujours de fournir un service clair et transparent, notamment en affichant des mentions explicatives concernant la nature de nos services et les frais de traitement associés.
Nous souhaitons vous aider à résoudre vos préoccupations ; toutefois, sur la base des informations fournies dans votre avis, nous ne sommes pas en mesure de localiser votre commande. Afin de pouvoir vous assister davantage, nous vous invitons à contacter notre service client en indiquant le nom complet utilisé lors de la commande, l’adresse e-mail utilisée pour l’achat, ainsi que le numéro de commande si vous en disposez.
Nous espérons avoir de vos nouvelles prochainement afin de trouver une solution.
I got my ESTA
I got my ESTA, but I had some doubts along the way. Wasn't perfect, but did the job.
27 de fevereiro de 2026
Resposta de U.S. Immigration Support
We are happy to hear that you successfully received your ESTA and that our team was able to assist you in clearing up your doubts along the way. While we understand that your experience may not have been perfect, we truly appreciate your recognition that we were able to get the job done.
Your feedback is valuable to us, and we continuously work to improve our processes and communication to provide an even smoother experience for our customers.
If you ever need assistance again in the future, we’ll be more than happy to help. Safe travels!
Friendly service
Friendly service, though I wasn't sure what to expect at first. Slightly confusing, but I got there in the end.
17 de fevereiro de 2026
Resposta de U.S. Immigration Support
Thank you so much for taking the time to share your experience.
We’re really glad to hear that you found our team friendly, and we appreciate your patience as you navigated the process.
We know things can feel a bit unclear at first, so it’s great to hear you made it through smoothly in the end.
Your feedback helps us continue improving, and we’re grateful you chose our service. 😊✈️
Resposta de U.S. Immigration Support
Thank you so much for your kind words!
We are glad to hear you found our support fast and helpful, even over the weekend. Our team is always happy to assist and make the process as easy as possible for our customers.
We really appreciate your feedback!
😊✈️
A applied for my UK eta through this…
A applied for my UK eta through this website and everything was easy and simple. I received my travel authorization in my email address in less that 4 hours.
14 de fevereiro de 2026
Avaliação não solicitada
Resposta de U.S. Immigration Support
Thank you for sharing your experience! We're so glad to hear that the process felt easy and straightforward for you. It’s wonderful that your UK ETA arrived in less than four hours, that’s exactly the kind of smooth service we aim to provide. We truly appreciate your trust in us and wish you an amazing trip ahead! Safe travels! 😊✈️
Quick and easy process
Quick and easy process. And result came quickly. Top job, thanks!
6 de fevereiro de 2026
Resposta de U.S. Immigration Support
Thank you so much for your feedback! We are glad to hear the process was quick and easy, and that you got fast results. We really appreciate your kind words! 😊✈️
Muchas gracias tenía muchas dudas
Muchas gracias tenía muchas dudas
Pero el seguimiento fue excepcional
Y mi respuesta llegó rápido quedo eternamente agradecida éxitos.
3 de fevereiro de 2026
Resposta de U.S. Immigration Support
Muchas gracias por compartir su experiencia con nosotros. Nos alegra saber que pudimos cumplir con sus expectativas y que nuestro equipo de atención al cliente pudo ayudarle de manera eficiente con todas sus dudas y con su autorización de viaje.
Agradecemos sinceramente sus amables palabras sobre nuestro seguimiento y rapidez de respuesta. Comentarios como el suyo nos motivan a seguir brindando un servicio de calidad.
Si en el futuro necesita asistencia nuevamente, estaremos encantados de ayudarle.
¡Le deseamos un excelente viaje y mucho éxito! ✈️😊
Overall good experience
Overall good experience, but I wish the emails came faster. Some uncertainty at first, but it resolved.
27 de janeiro de 2026
Resposta de U.S. Immigration Support
We are happy to hear that you had a good overall experience, and we truly appreciate your feedback. We understand your comments regarding email response times and are continuously working to improve our efficiency and speed. We are glad our support team was able to resolve any initial uncertainty and assist you along the way. If you ever need assistance again, we’ll be happy to help. Safe travels!✈️😊
Resposta de U.S. Immigration Support
Köszönjük a visszajelzését! Örülünk, hogy az ügyét gyorsan intéztük. Célunk a gyors és megbízható ügyintézés, és nagyon köszönjük, hogy minket választott.
Service help me a lot!
Thanks for quick service at the time when i have problem with pasport number! You give me a new visa just in 1,30h after I apply new application! 🙏🙌
12 de janeiro de 2026
Resposta de U.S. Immigration Support
Thank you so much for your kind review! We are glad we could help fix your passport issue and get your new visa sorted in just 1.5 hours.
Fast and reliable service is really important to us, and it is wonderful to hear that our team made the process easy for you. We look forward to helping you with your future travel plans! ✈️😊
Very trustworthy and efficient team
Very trustworthy and efficient team. Everything felt clear and well-managed.
13 de janeiro de 2026
Resposta de U.S. Immigration Support
We are happy to hear that you found our service trustworthy and that our support team provided clear and efficient assistance. This is exactly the type of experience we strive to offer every custome, from start to finish.
Your feedback means a great deal to us and motivates our team to continue delivering the high level of service our customers deserve. Wishing you a smooth journey and safe travels!✈️😊
Great support received from border team
Border process was done quickly and easily.
27 de novembro de 2025
Resposta de U.S. Immigration Support
Thank you so much for your kind words! We’re so glad to hear that the border process was quick and easy for you. Our team always strives to make the experience as smooth and stress-free as possible, so it’s wonderful to know we succeeded.
Wishing you safe travels, and we look forward to assisting you again in the future! ✈️😊
Leider ein viel zu hoher Preis
Nachdem der Antrag abgeschlossen war, habe ich diesen hohen Preis entdeckt. Ich möchte von meinem Widerrufsrecht Gebrauch machen und den Antrag stornieren. E-Mail ist schon raus.
Das positive war, dass ich innerhalb von wenigen Minuten nach meiner E-Mail auch direkt eine Antwort erhalten habe. Meine Kreditkarte wurde nicht belastet und ich konnte von meinem Widerrufsrecht Gebrauch machen.
22 de dezembro de 2025
Avaliação não solicitada
Resposta de U.S. Immigration Support
Es tut uns leid zu hören, dass Ihre Erfahrung nicht Ihren Erwartungen entsprochen hat, und wir verstehen, wie beunruhigend es sein kann, eine Belastung festzustellen, mit der Sie nicht gerechnet haben.
Wir möchten klarstellen, dass wir ein legitimes privates Reiseassistenzunternehmen sind, das Kunden bei der Beantragung reisebezogener Dokumente unterstützt. Wir sind keine staatliche Website. Dies wird auf unserer Website durch entsprechende Hinweise (Disclaimers) deutlich gemacht, in denen die Art unserer Dienstleistungen sowie die anfallenden Bearbeitungsgebühren erläutert werden. Dennoch bedauern wir, falls diese Informationen während Ihres Antragsprozesses nicht ausreichend klar waren.
Wir respektieren das Widerrufsrecht unserer Kunden sowie unsere Rückerstattungsrichtlinien in vollem Umfang und helfen Ihnen gerne weiter, indem wir Ihre Anfrage prüfen. Allerdings konnten wir anhand der in Ihrer Bewertung enthaltenen Informationen keine Bestellung in unserem System finden. Um uns zu ermöglichen, dieses Anliegen so schnell wie möglich zu klären, bitten wir Sie freundlich, sich direkt an unseren Kundenservice zu wenden und Ihren vollständigen Namen, Ihre E-Mail-Adresse sowie Ihre Bestellnummer anzugeben.
Vielen Dank, dass Sie uns die Gelegenheit geben, dieses Anliegen zu klären. Wir freuen uns darauf, bald von Ihnen zu hören und Ihnen weiterzuhelfen.
Great communication throughout the…
Great communication throughout the process. No stress whatsoever.
21 de dezembro de 2025
Resposta de U.S. Immigration Support
Thanks so much for your kind words! We’re glad everything went smoothly and stress-free. It was a pleasure working with you, and our customer team always aims to make every experience this easy. We’re here whenever you need us. Safe travels! ✈️😊
It worked well
It worked well, just took a little longer than advertised. I had to reach out once for clarification.
21 de dezembro de 2025
Resposta de U.S. Immigration Support
Thank you for taking the time to share your experience! We’re happy to hear everything worked well and appreciate your patience with the timing. Thank you for reaching out for clarification—your feedback helps us improve. Please don’t hesitate to contact us if you need anything else. Safe travels.✈️😊
Scam
Almost a week later, still no visa, tried to cancel when I realized this was a scam that charges almost 5x too much than the normal process. Requested refund, rejected on the basis that process was already in progress, yet no visa to share? Unacceptable.
12 de dezembro de 2025
Avaliação não solicitada
Resposta de U.S. Immigration Support
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand how frustrating this situation must feel.
We would like to clarify that we take pride in addressing our customers’ concerns promptly and in honoring our stated processing times. At this time, however, we have been unable to locate an order under the name provided in your review, which prevents us from reviewing your case in detail.
Please be assured that we are more than willing to look into this matter and determine what may be causing the delay. If you have already contacted our customer support team, they will be in touch with you shortly. If not, we kindly ask that you reach out to us by email and include the full name on the order, the email address used during the application, and the order number, if available. This will allow us to assist you as quickly and accurately as possible.
We look forward to hearing from you and the opportunity to resolve this matter.
I've got
I've got, what I payed for. Every process went smoothly, the whole process and the result is correct and comfortable.
16 de dezembro de 2025
Resposta de U.S. Immigration Support
Thank you for sharing your experience with us! We are happy to hear that everything went smoothly and that the process was comfortable from start to finish.
Providing a clear, reliable service and delivering exactly what our customers expect is very important to us, so we’re glad we were able to meet your needs.
If you ever require assistance again in the future, we’ll be happy to help.
Safe travels! ✈️🙂
Absolutely fantastic service
Absolutely fantastic service, everything went better than expected. I wouldn't hesitate to use them again.
12 de dezembro de 2025
Resposta de U.S. Immigration Support
We are happy to hear that everything went even better than you expected and that our service met your needs. Knowing that you wouldn’t hesitate to use us again truly means a lot to our entire team.
Our support team is always here and ready to help whenever you need assistance in the future. We wish you safe travels and hope to support you again on your next journey!✈️🙂
Allez sur le site officiel ! moins cher
Je vais rédiger cet avis aves beaucoup de retenue car le précédent à été rejeté.
Cette société n'apporte rien de plus que le site officiel américain qui est plus bas dans les resultats des moteurs de recherche car ce résultat est sponsorisé.
Bine sur vous pouvez si vous le souhaitez ajouter un intermédiaire dans votre démarche qui vous coutera 4 fois plus cher ou remplir le même formulaire sur le site officiel.
10 de dezembro de 2025
Avaliação não solicitada
Resposta de U.S. Immigration Support
Merci d’avoir pris le temps de partager votre avis. Nous sommes désolés d’apprendre que votre expérience n’a pas été à la hauteur de vos attentes.
Vous avez raison : comme pour tout service lié aux voyages, les clients sont libres de choisir la manière dont ils souhaitent effectuer leur demande. Vous pouvez faire votre demande directement sur le site officiel du gouvernement, demander l’aide d’un avocat spécialisé en immigration, ou faire appel à une société privée comme la nôtre si vous préférez bénéficier d’un accompagnement supplémentaire. Notre objectif est de simplifier la procédure pour les voyageurs qui souhaitent une assistance experte et personnalisée, et nos frais de service reflètent ce soutien individualisé tout au long du processus.
Nous serions ravis de vous aider à résoudre vos préoccupations. Cependant, nous n’avons pas pu retrouver de commande avec les informations fournies dans votre avis. Afin de vous aider le plus rapidement possible, merci de contacter notre service client avec votre nom complet, votre adresse e-mail et votre numéro de commande.
Nous apprécions l’opportunité de résoudre ce problème pour vous et espérons avoir de vos nouvelles prochainement.
They helped me through it
They helped me through it, but the instructions could be clearer. Took longer than expected, but it worked.
10 de dezembro de 2025
Resposta de U.S. Immigration Support
We are happy to hear that our customer support team was able to guide you through the application process and help you obtain your approved travel authorization.
We appreciate your comments about the clarity of the instructions and the processing time. Your feedback is truly valuable, and we will continue working to improve our processes so we can serve you even better in the future.
Thank you again for choosing our service, we wish you safe and pleasant travels! ✈️🙂
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