Je me suis fait avoir et j'ai payé 180 € pour un ESTA qui en valait 40! Escroquerie caractérisée! Je pensais être sur le site officiel...
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Som alla andra antog jag detta var den officiella sidan ansökte och betalade $121. Googlade info om sidan, en advokatbyrå med följande återbetalningspolicy: "alla produkter som köps från denna webbpla... Ver mais
Auch ich bin auf das professionelle Design der Website und die Toplage als Suchergebnis Nr.1 auf google hereingefallen. 100$ zuviel für den gleichen Service - eine Frechheit. Ich habe den Irrtum u.a.... Ver mais
descrizione fuorviante, addebitati 166 euro, richiesto subito il risarcimento, sto aspettando che mi rimborsino e poi cambierò a 3/4 stelle. va bene che siete una società di intermediari, ma dovete... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre U.S. Immigration Support
Escrito pela empresa
If you wish to cancel your application or request a refund, please email cancel@usimmigrationsupport.com — do not post a request on Trustpilot.
Trustpilot is intended for sharing feedback about your website experience, not for handling cancellations, refunds, or support cases.
Please do not include order numbers, payment details, or personal information in public reviews. Doing so may expose sensitive data, delay your refund or cancellation, and could violate credit card policies.
To expedite refunds, cancellations, or the deletion of personal data, always contact cancel@usimmigrationsupport.com directly.
U.S. Immigration Support is a private travel assistance agency specializing in Electronic Travel Authorizations for the United States.
We make the application process simple, secure, and stress-free through professional review and personalized support from our team of travel experts.
We welcome genuine feedback about your website experience and continuously strive to improve our service.
Informações de contato
2,4
Ruim
235 avaliações
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I am traveling to a wedding in…
I am traveling to a wedding in washington with my parents, husband and kids next month and needed to sort out all the visas and ESTAs. I am very happy i came across us immigration support to help me. The staff was very understanding and helpfull and the whole family are now ready to travel thanks to their help. I cant recommend them enough.
17 de agosto de 2025
Avaliação não solicitada
Resposta de U.S. Immigration Support
We are glad to hear that we could assist you and your family in getting everything sorted for your upcoming trip to Washington. It means a lot to know our team’s support made the process easier and stress-free for you. We are grateful for your kind words and and knowing you would recommend us make us happy. Wishing you a wonderful time at the wedding and safe travels with your family! ✈️ 🙂
Veldig bra service
Veldig bra service! Alt er klart for reisen min nå.
14 de agosto de 2025
Avaliação não solicitada
Resposta de U.S. Immigration Support
Vi er glade for å høre at alt er klart for reisen. Det er flott å vite at vi kunne bidra til å gjøre prosessen smidig og problemfri. Vi ønsker deg en fantastisk reise, og vi hjelper deg gjerne igjen når du trenger det! God reise! ✈️ 🙂
Expected a headache
Expected a headache, but this service was smooth sailing. Filled out the esta form in minutes, paid securely, and got my approval in less than 72 hours. Their German speaking support was a bonus for me.
15 de agosto de 2025
Resposta de U.S. Immigration Support
We are happy to hear the process was easier than expected. Thank you for highlighting the easy navigation on our website and the secure payment experience — both are very important to us. It is also great to know that our German-speaking support made a difference. If you ever need assistance again, we’ll be happy to help! Safe travels! ✈️🙂
Dit bedrijf doet zich voor als de Overheid
Dit bedrijf doet zich voor als een officieel overheidsinstantie voor het regelen van Esta documenten. Ze vragen 139 Dollar en willen al je gegevens inclusief creditcard nummers enz.
14 de agosto de 2025
Avaliação não solicitada
Resposta de U.S. Immigration Support
Ter verduidelijking: wij zijn een particulier bedrijf dat hulp biedt aan reizigers die een ESTA (Electronic System for Travel Authorization) aanvragen. Wij opereren onafhankelijk en zijn niet gelieerd aan enige overheidsinstantie. Dit wordt duidelijk vermeld op onze website door middel van meerdere disclaimers. Onze dienstverlening is volledig optioneel en onze tarieven worden tijdens het hele aanvraagproces transparant weergegeven, ook op de laatste betaalpagina, zodat klanten een weloverwogen beslissing kunnen nemen voordat ze hun aanvraag indienen.
We willen u ook geruststellen dat alle persoonlijke gegevens volledig in overeenstemming met de AVG-normen worden behandeld, waardoor uw privacy en veiligheid bij elke stap gewaarborgd zijn.
Als u een aanvraag via onze website heeft ingediend en u heeft vragen, neem dan contact op met onze klantenservice voor verdere hulp.
Absolutely fantastic service
Absolutely fantastic service - everything went better than expected. I wouldn't hesitate to use them again.
8 de agosto de 2025
Avaliação não solicitada
Resposta de U.S. Immigration Support
We are happy to hear that everything went smoothly and that our service met—and even exceeded—your expectations. It means a lot to us.
We are so glad we could assist you and deliver the level of service you were hoping for. We appreciate your trust in us and would be more than happy to help you again in the future! Safe travels ✈️ 🙂
no drama, just done
last-minute trip to the us and this site saved me. super easy to apply for my esta, and their support helped with a quick fix on my form. approved in a day, no stress.
1 de agosto de 2025
Avaliação não solicitada
Resposta de U.S. Immigration Support
We are glad we could help with your last-minute trip to the U.S. and that the application process was easy for you.
Our team is always here to provide quick support and resolve any issues that may come up during the application process, it’s great to hear we could assist with your form and get your ESTA approved without any stress. If you ever need assistance again, our support team will be happy to help. Safe travels!✈️ 🙂
Quick
Quick, reliable, and very user-friendly service. No stress, just results!
2 de agosto de 2025
Avaliação não solicitada
Resposta de U.S. Immigration Support
We are so glad to hear that you found our service quick, reliable, and user-friendly. Our goal is always to make the visa process as stress-free as possible so you can focus on enjoying your trip. We appreciate you choosing us, and we are here anytime you need assistance in the future! Safe travel! ✈️ 🙂
Great service and support
Great service and support. The whole family got approved.
8 de agosto de 2025
Avaliação não solicitada
Resposta de U.S. Immigration Support
We are happy that the whole family got approved and that we could help make your travel plans a reality. It has been our pleasure to provide the service and support you needed. Wishing your family safe and happy travels ahead! If you ever need assistance again our support team will be happy to help. ✈️ 🙂
Very good!
Very, very, very, very good service. The customer serivce department helped me fix an issue with my application. I was approved just a few hours later.
5 de agosto de 2025
Avaliação não solicitada
Resposta de U.S. Immigration Support
We are happy to hear that our customer service team was able to quickly help resolve the issue with your application. Our support team works hard to identify and fix any problems to ensure our customers get approved. We are glad you received your approved application quickly. It’s great to know you had such a positive experience with our service. Safe travels! ✈️ 🙂
The process worked
The process worked, but more updates during the wait would've helped. No big issues, just a few delays.
24 de julho de 2025
Avaliação não solicitada
Resposta de U.S. Immigration Support
We appreciate your honest feedback, as it helps us identify areas for improvement—especially when it comes to communication during the waiting period. We are glad everything worked out well and that there were no major issues. We will keep working to make the process even easier for our customers. If you need any assistance in the future, our team is always here to help! Safe travels! ✈️ 🙂
They made the whole application…
They made the whole application experience seamless. Everything felt clear and well-managed.
31 de julho de 2025
Avaliação não solicitada
Resposta de U.S. Immigration Support
We are happy to hear that everything felt clear and easy for you. Making the application process simple and stress-free is exactly what our support team aims for, it’s great to know that this was reflected in your experience. If you ever need assistance again, our support team is here to help. Safe travels! ✈️ 🙂
Average service
Average service. Nothing terrible, but nothing great either. Could benefit more from clearer updates.
22 de julho de 2025
Avaliação não solicitada
Resposta de U.S. Immigration Support
Thank you for taking the time to share your feedback. Our goal is always to provide efficient, reliable service with clear communication throughout the process. Your comments are truly valuable and help us continue to improve and better meet our customers' needs. We appreciate your input and look forward to the opportunity to serve you even better in the future. Safe travels! ✈️ 🙂
Easy form and superb customer service
Easy form and superb customer service. Recommended.
5 de agosto de 2025
Avaliação não solicitada
Resposta de U.S. Immigration Support
We're happy to hear that our form was easy to use and that you enjoyed our customer service. Safe travels! ✈️
Happy with the result
Happy with the result, but the interface was a little confusing. Could've been smoother, but it worked.
28 de julho de 2025
Avaliação não solicitada
Resposta de U.S. Immigration Support
We are glad to hear that you were happy with the end result — providing a great experience is always our priority. We appreciate your feedback regarding the interface. We want our platform to be easy and stress-free for everyone, and your comments are incredibly valuable as we continue to make improvements. Safe travels! ✈️ 🙂
TOP-NOTCH SUPPORT
THIS COMPANY SAVED MY TRIP! I HAD QUESTIONS LATE AT NIGHT AND THEIR 24/7 TEAM RESPONDED IN MINUTES. MY ESTA WAS PROCESSED IN A DAY, AND I COULD UPDATE MY TRAVEL PLANS EASILY. TRUSTWORTHY AND PROFESSIONAL ALL THE WAY!
15 de julho de 2025
Avaliação não solicitada
Resposta de U.S. Immigration Support
We're thrilled to hear that our team was able to support you quickly and help get everything sorted in time for your trip. With an approved ESTA, you can now travel to the U.S. without the hassle of a traditional visa—perfect for making last-minute plans or updating your itinerary with ease.
It’s great to know you found the process simple and the service reliable. Wishing you a fantastic trip filled with great experiences! If you ever need assistance again, we’ll be here to help. 🙂
I am finally going to the UK!
I am finally going to the UK!! Thank you for helping with the online application. I had a hard time figuring it out, but it worked out in the end.
4 de agosto de 2025
Avaliação não solicitada
Resposta de U.S. Immigration Support
We're happy to hear that our online application assistance was helpful! We appreciate you letting us know about the difficulties you encountered and are glad it ultimately worked out. Safe travels! ✈️ 🧳 🙂
Absolutely fantastic service
Absolutely fantastic service. Everything went better than expected. I wouldn't hesitate to use them again.
31 de julho de 2025
Avaliação não solicitada
Resposta de U.S. Immigration Support
We are glad to hear that everything went better than expected and that you were pleased with the service. It’s always our goal to make the visa application process as smooth and stress-free as possible, so knowing that we met—and even exceeded—your expectations means a lot to us.
We’d be more than happy to assist you again in the future whenever you need support with travel documents. Until then, we wish you all the best on your travels and look forward to helping you again soon! Safe Travels! ✈️ 🙂
Expert Guidance
As a first-time traveler to the U.S. from Japan, I was nervous about the visa process. U.S. Immigration Support walked me through every step, and their specialist caught a mistake in my application. Approval came fast, and I felt confident boarding my flight.
23 de julho de 2025
Avaliação não solicitada
Resposta de U.S. Immigration Support
We're delighted to hear that our team helped make your U.S. visa application process smooth and stress-free. It's especially important to us to catch any potential issues early, so we're glad our specialist was able to assist. We're always here if you need support with future applications! Safe travels! 🙂 ✈️
Wir haben diesen Service für die ganze…
Wir haben diesen Service für die ganze Familie genutzt. Wir freuen uns sehr auf unsere Reise in die USA und ich wollte sichergehen, dass die ESTA Genehmigung geklart ist. Alles verlief reibungslos.
30 de julho de 2025
Avaliação não solicitada
Resposta de U.S. Immigration Support
Es freut uns sehr zu hören, dass die ESTA-Anträge für Ihre ganze Familie reibungslos bearbeitet wurden. Es ist wichtig, dass vor einer großen Reise alles klar und in Ordnung ist, und wir freuen uns, dass wir Ihnen die nötige Unterstützung bieten konnten, um Ihnen Sicherheit zu geben. Unser Ziel ist es, den Antragsprozess so einfach und zuverlässig wie möglich zu gestalten – besonders, wenn es um mehrere Reisende geht. Wenn Sie in Zukunft erneut Unterstützung benötigen, stehen wir Ihnen gerne zur Verfügung. Wir wünschen Ihnen und Ihrer Familie eine fantastische Reise in die USA! 🇺🇸 ✈️
SCAM
Ich habe bereits öfters ein ESTA beantragt, aber diesmal habe ich wohl nicht richtig hingeschaut. Ich habe mich zwar gewundert, dass sich die Oberfläche geändert hat, aber dachte mir, dass sich das evtuell einfach geändert habe. Die Seite ist allerdings auch so aufgebaut, dass sie sehr formell aussieht. NIRGENDSWO wurde der Preis vermerkt und ich dachte daher, dass der Preis von 21 Dollar noch aktuell wäre. Der Schock kam dann mit der Genehmigung: 139 Dollar!! Das ist einfach nur Abzocke, dafür, dass ich die selben Infos wie bei dem eigentlichen Antrag eingeben muss. Diese Seite ist darauf ausgerichtet ahnungslose Menschen zu betrüge.
1 de agosto de 2025
Avaliação não solicitada
Resposta de U.S. Immigration Support
Vielen Dank für Ihr Feedback. Es tut uns leid, dass die Erfahrung nicht Ihren Erwartungen entsprach, und wir möchten Ihnen einige wichtige Punkte zu unserem Service mitteilen.
Wir sind eine private Visa-Agentur und erheben, wie auf unserer Website deutlich angegeben, eine Servicegebühr für die Prüfung, Vorbereitung und Einreichung von Anträgen im Namen von Reisenden. Der Gesamtpreis von 139 $ wird vor der Zahlung auf unserer Website angezeigt. Wir empfehlen allen Besuchern, unsere Allgemeinen Geschäftsbedingungen und unsere „Über uns“-Seite sorgfältig zu lesen, da dort unser Service ausführlich erläutert wird.
Wir verstehen, dass Missverständnisse auftreten können, und nehmen Ihre Bedenken ernst. Leider konnten wir Ihren Antrag in unserem System nicht finden, da die Überprüfung weder eine Bestellnummer noch andere identifizierende Informationen enthielt. Wenn Sie eine Rückerstattung beantragen oder Ihre Bestellung weiter besprechen möchten, wenden Sie sich bitte direkt an unseren Kundenservice. Sobald wir Ihre Daten haben, helfen wir Ihnen gerne weiter und veranlassen gegebenenfalls eine Rückerstattung.
Ihr Feedback ist uns wichtig, und wir freuen uns über die Gelegenheit, auf Ihre Bedenken einzugehen.
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.