Vanguard World UK Avaliações 

333
O TrustScore é 5 de um total de 5

4,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Ordered Grey Vanguard Veo Active 53 via amazon - excellent bag. Very versatile, well made and comfortable. Can carry loads of gear - camera, lenses overnight gear. Unfortunately ordered the grey back... Ver mais

Avaliado com 5 de um total de 5 estrelas

I purchased the Vanguard Alta Sky 42 and could not be happier with it. My genre is mainly birding but also landscape so I needed something to hold a long lens and others also. I use OM Systems and thi... Ver mais

Avaliado com 5 de um total de 5 estrelas

I bought this monopod as soon as saw the added stability of the three feet on the bottom, happy with purchase and with the images produced!

Avaliado com 5 de um total de 5 estrelas

Ordered and delivered swiftly. The bench rest bag is manufactured from Quality materials and well made. The long guarantee shows faith in there product. My previous Caldwell bag stitching split and h... Ver mais

Detalhes da empresa

  1. Loja de artigos para fotografia

Informação fornecida por fontes externas variadas

VANGUARD is a global leader in high-quality, award winning photo-video accessories (tripods, monopods, ball heads, camera bags and cases) and sporting optics (binoculars and spotting scopes).


Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

333 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

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4,8

Todas as avaliações

(333)

52 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Vanguard Endeavor ED Binoculars - Defective Eye Cup

I had to contact Vanguard as one of the eye cups on my set of Vanguard Endeavor ED Binoculars had become defective.
The team at Vanguard were great and the service and support provided was second to none.
They helped in identifying the defective part, spoke to me and sent a video on how to replace the part, had the part mailed out the same day and it arrived with me the next day.
Brilliant customer service and support.

3 de março de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I have ordered and paid for a…

I have ordered and paid for a Binocular. But they shipped the same but not delivered and returned. It’s not my fault. After I have contacted through mail and WhatsApp to a person named Liz. But her response was very poor. Now almost two months over. They never reship or refund my money. My order number is ORDER #7936. Paid 200£. It was a bad experience. If anyone responsible other than this Liz. Please respond.

13 de dezembro de 2025
Avaliação não solicitada
logotipo da Vanguard World UK

Resposta da Vanguard World UK

Dear Drummer

Thank you for you review which I have looked into, and my apologies for the confusion. This falls well short of the service we aim to offer, as evidenced by the other reviews on this site.

Looking at the circumstances, you placed the order on Saturday 13th December and following a quick address correction, the order was shipped on 16th December. Unfortunately DPD were unable to deliver the product and returned it to the warehouse. You should have been notified by the team, but this did not occur and you emailed on the 22nd December asking for an update. Following this contact you asked for the product to be delivered after 10th January which was confirmed by the team.

The order was then processed for the 10th January as agreed, and the team assumed it would go as normal until your email at 8:14pm on Friday 23rd January, followed by a second email on the morning of Monday 26th January. All off which led to some WhatsApp messages and emails which ended with a view to sharing an update on Monday 29th January on the status of the delivery. This update was missed, resulting in this completely valid review.

Looking into the January delivery, the order for the 10th January was not processed due to a question over the internal order number which was not escalated back to the team. This was compounded by the lack of proactive communication to you. There are some contributory reasons why that occurred, but none are enough to justify the communication so I won’t waste time listing them here.

It was our error.

The order is being shipped today.

We are looking at the internal processes to avoid a repeat, both at the office and the warehouse, and I have asked the team to process a 25% refund on your order.

In light of the experience, if you would like a full refund, just ask DPD to return the product to the warehouse and let the team know. On receipt of the returned product, the team will process a full refund.

My apologies, for the inconvenience.

Ian at Vanguard

Avaliado com 5 de um total de 5 estrelas

Tripod head exceeded my expectation

Tripod head exceeded my expectation. Absolutely solid construction.

Will be buying all my tripods and bags from Vanguard in the future.

1 de dezembro de 2025
logotipo da Vanguard World UK

Resposta da Vanguard World UK

Thank you for the feedback David

Avaliado com 5 de um total de 5 estrelas

Fantastic customer service.

I had a minor technical issue with a pair of binoculars I had purchased a couple of years previously. I contacted the customer service department at Vanguard, who asked me to send them the binoculars, telling me they had a lifetime guarantee. I did so, and expected to be told the cost of a repair. Instead, they sent me a brand new pair and apologised for the issue experienced - absolutely no quibble or delay. They also send me back a protective case I had sent the original binoculars in.
Unbelievable service from Vanguard - so unusual in today's world!
Can't praise them enough for their response to my issue, and it has encouraged me to promote the brand to anyone looking to buy a quality, value for money pair of binoculars, in the secure knowledge that use of them will be hastle free.

19 de janeiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Brilliant customer service

I purchased a Veo Select 41 backpack which has given me great service, it's a comfortable and versatile pack that carries all of my M43 kit easily.
Unfortunately one of the corner seams had started to split and fray, when I contacted the customer services by email and sent in photos of the bag, Emma then promptly replied to tell me that she had organised a replacement bag to be dispatched to me within two days.
Outstanding customer service, thank you.

15 de janeiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I bought a bigger tripod because of I…

I bought a bigger tripod because of I needed more height but the ball head wasn’t man enough to hold my Nikon 600 mm so I purchased a different ball head as well at a good price the only thing is the rubber feet on the tripod are hard to get off so I can change them to spikes little bit of pulling required to remove them but in the end I got the rubber feet off to charge them but all in all everything is ok regardless delivery was quick and easy ordering was great no problem and customer service was fantastic thank you

12 de novembro de 2025
Avaliado com 5 de um total de 5 estrelas

Kupiłem plecak

Kupiłem plecak, lornetki, monopad, statyw, monookular. Wszystko dobrze działa. Plecak jak na razie jest nie do zajechania. A używam ho do fotografii przyrodniczej. Nie mam dla niego litości. Błoto, mokra trawa, gałęzie. Bul juz kilka razy czyszczony. Wygląda jak nowy.

4 de novembro de 2025
Avaliado com 5 de um total de 5 estrelas

Quality

Bought straight from vanguardworld, recieved the tripod and head very swiftly. Both are of excellent quality, easily holding my astro rig steady. Also fantastic for wildlife, the detachable monopod is a game changer.

8 de outubro de 2025
Avaliado com 5 de um total de 5 estrelas

Excellent customer service

Excellent customer service.
Sometimes the best way to evaluate a company is by how they deal with problems. There was an issue with the postal service which was not their fault. I was due to leave the country in a matter of days. Vanguard resent the two bags I had ordered by urgent delivery to ensure I got them before my flight. They kept me updated by telephone and text. Excellent customer service!

16 de setembro de 2025
Avaliado com 5 de um total de 5 estrelas

The lady in charge of the UK main…

The lady in charge of the UK main office was such a real star and helped me so much with my small problem. To me it was astronomical to her its was just a few phone calls and all settled. All I can say is thank you to the lady and her team, you have made a fellow senior photographer so happy and put that mountain back into the small mole hill. Thank you....

26 de setembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fantastic Products!

I'll keep this short and sweet. I've had two camera bags now from Vanguard. And their products are second to none. I find their bags very stylish, with excellent padded protection, and storage compartments. To mention also, the protective waterproof cover worked superbly, on my trip up in the Lake District. Vanguard will be my permanent go to, when it comes to camera bags. So thankyou!

8 de abril de 2025

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