Vets Now - Herne Bay Avaliações 

139
O TrustScore é 4.5 de um total de 5

4,7

Unit 1 The Links, CT6 7FE Herne, GB


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Avaliado com 5 de um total de 5 estrelas

How lucky we were to be able to arrive 5.30 am in such a state and to be treated with such kindness, storm was cared for with so much love, he is very nervous and was a very poorly boy and they sav... Ver mais

Avaliado com 5 de um total de 5 estrelas

Friendly welcome to the centre. Efficient and polite staff, helping us to relax in an emergency situation. We are very grateful for the out of hours staff and lovely clean facility. Thank you to e... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Saved my whippet Aiyana from dying, after she had food poisoning from a plant on her morning walk. Poisoning took full effect around tea time and after an emergency visit to a local vet, who kindly... Ver mais

A empresa respondeu

Avaliado com 2 de um total de 5 estrelas

Vet unfortunately failed to notice the issue was a wound under our dogs tongue. We did say that we felt the issue was with his mouth, possibly a tooth or similar. Although the medication given helpe... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Serviço Veterinário de Emergência
  2. Veterinário

Sobre Vets Now - Herne Bay

Escrito pela empresa

Find An Emergency Vet Pet Care Advice Customer Hub


About Vets Now

Pet emergencies can happen at any time – including when your regular vet is closed.

That’s why our nationwide network of out-of-hours pet emergency clinics are open through the night, at weekends and on bank holidays, so we’re ready and waiting to provide expert pet emergency care when your regular vet is having some time off.

Our pet emergency clinics are the pet equivalent of A&E and our purpose is to give you and your pet the care and support you deserve, at the time you need it most, whether it’s four in the morning or in the middle of Sunday lunch.

Vets Now provides this trusted service to more than 1000 veterinary practices across the UK — from over 60 dedicated out-of-hours clinics and two 24/7 pet emergency hospitals. In total, we treat around 200,000 small animals every year — our highly-skilled team works hard throughout the night, weekends and Bank Holidays. So whether you’re in Aberdeen, Belfast or Portsmouth we’re there for you and your pet when you need us most.

We’ve also pioneered other ways to help pets, pet owners and the veterinary profession, such as our comprehensive referrals service and providing our staff with industry-leading training and development opportunities. We also support the pet blood transfusion charity, Pet Blood Bank UK. Meanwhile, our two hospitals — in Glasgow and Manchester — are home to some of the UK’s leading specialists in the field of emergency and critical care and provide care 24 hours a day, seven days a week.


Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

139 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,7

Todas as avaliações

(139)

1.965 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

My cat was seen straight away despite…

My cat was seen straight away despite the practice being busy . They totally took care of her and communicated with me throughout. The receptionist was reassuring and very kind too . 100% recommend them .

1 de setembro de 2024
Avaliação não solicitada
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Resposta da Vets Now - Herne Bay

Hi Christeen, we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.

Avaliado com 5 de um total de 5 estrelas

Professional

Professional, kind and caring! Thank you.

25 de agosto de 2024
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Resposta da Vets Now - Herne Bay

Hi there, we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.

Avaliado com 5 de um total de 5 estrelas

They saw my dog

They saw my dog, straight away, checked her out well, asked lots of questions to try and find the problem, although they couldn’t find anything medically wrong, they gave her a pain killing injection, which seemed to solve the problem

16 de agosto de 2024
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Resposta da Vets Now - Herne Bay

Hi Moira. thanks for your review. We're glad we were able to help you and your pet. We hope you have a lovely day!

Avaliado com 5 de um total de 5 estrelas

Very reassuring

Very reassuring. Lots of information. Put my mind at ease would use again

17 de julho de 2024
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Resposta da Vets Now - Herne Bay

Hi Linda, we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.

Avaliado com 2 de um total de 5 estrelas

Very expensive

Very expensive. Obviously paying the bill upfront but the insurance department drag their feet when dealing with the claim. £300 to walk through the door, disgraceful.

17 de julho de 2024
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Resposta da Vets Now - Herne Bay

Hi Julie, I know it can be frustrating having to pay for an unplanned trip to the vets. Much like it is for other out-of-hours services in other industries, It's more expensive to run an out-of-hours pet emergency service than a general daytime practice. We've broken down where our costs go here if you'd like to find out more: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/. If you’d like to query your bill or speak to us about anything we’re here for you on enquiriesteam@vets-now.com

Avaliado com 2 de um total de 5 estrelas

Vet unfortunately failed to notice the…

Vet unfortunately failed to notice the issue was a wound under our dogs tongue. We did say that we felt the issue was with his mouth, possibly a tooth or similar. Although the medication given helped for the day, the following morning he was very unwell again. We took him to our usual vet who then found the issue and put the correct treatment plan in place.

25 de junho de 2024
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Resposta da Vets Now - Herne Bay

Hi Mike, we’re sorry to hear you’re unhappy after visiting to Vets Now. If you’d like to discuss any aspect of your visit further, please don’t hesitate to contact enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name and the first line of your home address, postcode and highlighting your concerns.

Avaliado com 5 de um total de 5 estrelas

Absolutely amazing service I have used…

Absolutely amazing service I have used vets now twice and on the first occasion if it wasn't for there amazing service I would not of had my little dog today so well done to all at vets now and thank you so much

27 de junho de 2024
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Resposta da Vets Now - Herne Bay

Hi Kenton, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.

Avaliado com 5 de um total de 5 estrelas

very helpful

2 de junho de 2024
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Resposta da Vets Now - Herne Bay

Hi Alan, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.

Avaliado com 2 de um total de 5 estrelas

Overcharging to the max

Although the staff were lovely and did their best your ridiculous overcharging is out of control. My vet does a consultation fee of £30, you are charging 10 times that, you are taking advantage of desperate people. On top of that I was charged £32 for one injection and an eye drop, on top of the cost of the drugs. I can't wait until the government investigation stops you taking advantage of people.

27 de maio de 2024
Avaliação não solicitada
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Resposta da Vets Now - Herne Bay

Hi Lorna, thanks for your review. I know it can be frustrating having to pay for an unplanned trip to the vets. Much like it is for other out-of-hours services in other industries, It's more expensive to run an out-of-hours pet emergency service than a general daytime practice. We've broken down where our costs go here if you'd like to find out more: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/. If you’d like to query your bill or speak to us about anything we’re here for you on enquiriesteam@vets-now.com

Avaliado com 4 de um total de 5 estrelas

Efficient and calm

Experience of Vets Now was efficient and calm at what was a distressing and stressful time following my dog having an unexpected seizure.

6 de maio de 2024
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Resposta da Vets Now - Herne Bay

Hi, thanks for your review. We really appreciate it. It was a pleasure to help you and your pet.

Avaliado com 5 de um total de 5 estrelas

Empathetic.

Good, clear information with options given in a sympathetic and empathic way. Thank you.

25 de abril de 2024
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Resposta da Vets Now - Herne Bay

Hi Sandra, we really appreciate you taking the time to leave us a review and are glad you were happy with the service provided by our team. 

Avaliado com 1 de um total de 5 estrelas

Service good, astronomical consultation fee

Service was superb. Charges are outragiosly astronomical! Looking seriously and changing my vet's so I don't have to drive fifteen miles every time I have an out of hours emergency.

17 de abril de 2024
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Resposta da Vets Now - Herne Bay

Hi Anna, we really appreciate your kind words. We’re glad we could help you and your pet. If you’d like to see a breakdown of our costs, visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/.

Avaliado com 1 de um total de 5 estrelas

Sadly 1 star as I can't give less than that.

Took one of our dogs to Vets Now - Herne Bay on Sunday morning due to a lot of blood in her toilet and vomit.
It first seemed that we'd caused a bit of extra work because we hadn't called ahead, although if you take yourself to A&E in an emergency, unless an ambulance is needed, you don't necessarily call ahead to give them a heads up.
The vet had a little look over her, touching and feeling different areas of her body, she did check her temperature and confirmed she had a raised temperature. Vet informed us she probably had a stomach infection/virus and we were prescribed paracetamol and a pre-biotic paste (Oddly enough, the exact same as a lady that was in front of us with two small dogs).
We were then sent on our way after paying £500+ for the privilege of a 10 minute consultation.
We were not told to phone our registered vets the following day to request more pre-biotic paste, as they had not prescribed enough for the duration she was required to take it.
Her situation had not improved on Monday so I contacted her regular vets to get her seen. The vet was very surprised that Vets Now did not offer the chance for a blood test.
Our dog is now in the vets with suspected pancreatitis.

14 de abril de 2024
Avaliação não solicitada
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Resposta da Vets Now - Herne Bay

Hi Daniel, we’re sorry to hear you’re unhappy after visiting to Vets Now. If you’d like to discuss any aspect of your visit further, please don’t hesitate to contact enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name and the first line of your home address, postcode and highlighting your concerns.

Avaliado com 5 de um total de 5 estrelas

At a very stressful time

At a very stressful time , my call was answered quickly. We took our Dog over straight away. We were seen quickly, medicine given and luckily back home soon after. Very kind and professional, so glad they were there.

2 de abril de 2024
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Resposta da Vets Now - Herne Bay

Hi Katherine, we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.

Avaliado com 5 de um total de 5 estrelas

Well another visit to Vets now with our…

Well another visit to Vets now with our Dachshund. We were very pleased with the professional service we received from the practice as soon as we arrived. Sid was diagnosed with and abscess and a bleeding tooth which he required antibiotics and pain killers. The vet advised us to see our own vet for a possible tooth extraction. It was a stress free visit.

31 de março de 2024
Avaliação não solicitada
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Resposta da Vets Now - Herne Bay

Hi Mr Moore, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.

Avaliado com 5 de um total de 5 estrelas

Superb out of hours service

Superb out of hours service

2 de abril de 2024
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Resposta da Vets Now - Herne Bay

Hi Ron, we really appreciate your kind words. We’re glad we could help you and your pet. Have a lovely day.

Avaliado com 5 de um total de 5 estrelas

Wonderful care

When Lottie was admitted at 4am in a bad way with severe vomiting and diarrhoea she was dealt with immediately. Both Hannah and Charlotte and all the team were great at keeping us informed, allowed us to visit Lottie during her stay and definitely saved her life.

2 de abril de 2024
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Resposta da Vets Now - Herne Bay

Hi Elizabeth, we really appreciate your kind words. We’re glad you were happy with the service provided by our team.

Avaliado com 5 de um total de 5 estrelas

Good service

Very friendly and caring. Excellent service.

19 de março de 2024
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Resposta da Vets Now - Herne Bay

Hi Elaine, we really appreciate your kind words. We’re glad we could help you and your pet. Have a lovely day.

Avaliado com 5 de um total de 5 estrelas

Second review! Outstanding Vets!

Absolutely wonderful experience from start to finish. Lauren and Charlotte were full of compassion, advice & knowledge for my staffy Missey. My dog had an operation with my own vet and sadly was not given enough pain relief from this aswell as dealing with arthritis. So I used there out of hours service, my dog settled instantly with Lauren who clearly loved staffs just as much as me. I am so greatful to them, my 14 year old girl is now finally relaxing, pain free and herself thanks to these wonderful two! Do not hesitate to contact them, they are the best vets around! Thank you from the bottom of my heart ❤️

19 de fevereiro de 2024
Avaliação não solicitada
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Resposta da Vets Now - Herne Bay

Hi Jessica, we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.

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