How lucky we were to be able to arrive 5.30 am in such a state and to be treated with such kindness, storm was cared for with so much love, he is very nervous and was a very poorly boy and they sav... Ver mais
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Veja o que dizem as avaliações
Friendly welcome to the centre. Efficient and polite staff, helping us to relax in an emergency situation. We are very grateful for the out of hours staff and lovely clean facility. Thank you to e... Ver mais
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Saved my whippet Aiyana from dying, after she had food poisoning from a plant on her morning walk. Poisoning took full effect around tea time and after an emergency visit to a local vet, who kindly... Ver mais
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Vet unfortunately failed to notice the issue was a wound under our dogs tongue. We did say that we felt the issue was with his mouth, possibly a tooth or similar. Although the medication given helpe... Ver mais
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Detalhes da empresa
Sobre Vets Now - Herne Bay
Escrito pela empresa
Find An Emergency Vet
Pet Care Advice
Customer Hub
About Vets Now
Pet emergencies can happen at any time – including when your regular vet is closed.
That’s why our nationwide network of out-of-hours pet emergency clinics are open through the night, at weekends and on bank holidays, so we’re ready and waiting to provide expert pet emergency care when your regular vet is having some time off.
Our pet emergency clinics are the pet equivalent of A&E and our purpose is to give you and your pet the care and support you deserve, at the time you need it most, whether it’s four in the morning or in the middle of Sunday lunch.
Vets Now provides this trusted service to more than 1000 veterinary practices across the UK — from over 60 dedicated out-of-hours clinics and two 24/7 pet emergency hospitals. In total, we treat around 200,000 small animals every year — our highly-skilled team works hard throughout the night, weekends and Bank Holidays. So whether you’re in Aberdeen, Belfast or Portsmouth we’re there for you and your pet when you need us most.
We’ve also pioneered other ways to help pets, pet owners and the veterinary profession, such as our comprehensive referrals service and providing our staff with industry-leading training and development opportunities. We also support the pet blood transfusion charity, Pet Blood Bank UK. Meanwhile, our two hospitals — in Glasgow and Manchester — are home to some of the UK’s leading specialists in the field of emergency and critical care and provide care 24 hours a day, seven days a week.
Informações de contato
Unit 1 The Links, CT6 7FE, Herne, Reino Unido
- 01227 634459
4,7
Excelente
140 avaliações
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Resposta da Vets Now - Herne Bay
Hi Anthony, thanks for taking the time to leave us a review.
Compassion understanding and quick
18 de julho de 2023
Resposta da Vets Now - Herne Bay
Hi there, we really appreciate your kind words. We hope you have a great day.
4am visit with distressed spaniel.
Vet was very friendly and reassuring. Our spaniel was in extreme pain and very distressed, further tests found a bulging disc at the base of the spine.
14 de julho de 2023
Resposta da Vets Now - Herne Bay
Hi, thank you for your 5 star review, we really appreciate the great feedback. We hope you have a great day.
The vet and practice was first class
The vet and practice was first class. Very efficient and kind. Absolutely the right diagnosis.
13 de julho de 2023
Resposta da Vets Now - Herne Bay
Hi, thank you for your 5 star and review, we really appreciate the feedback. We hope you have a lovely day.
professional speedy treatment for our pet
No waiting around to get our poorly pet seen by the out of hours emergency vets. Good directions received on how to find their location. Friendly professional service.
8 de julho de 2023
Resposta da Vets Now - Herne Bay
Hi Lizzi, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
Urgent visit
Very caring staff when we arrived at 11 pm. Seen straight away and clear advice given. Very grateful cat owner. Thankyou
5 de julho de 2023
Resposta da Vets Now - Herne Bay
Hi Jane, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
Extortionate pricing structure
It was good that we were able to be seen in good time however the woman on the emergency line was wholly unhelpful and didn't know anything. She suggested we go into the surgery because of this and based on what service we received at the vet and cost associated, we would have been better waiting. My suggestion is that the call handlers remind people they can book a virtual consultation with a vet for £25. I imagine this would save hundreds of people from wasted money and wasted time visiting the surgeries out of hours.
Next, the extortionate cost. Now, I understand an out of hours service means more costs may be involved, however this was hardly "out of hours". It was 3pm on Saturday.
You were charged £296 to walk in the door and have the vet and look at our puppy for five minutes, taking her temperature and checking her stomach.
They gave her an anti nausea injection and gave us some probiotic for home (which we paid for on top of the original £296). Then on top of that to actually inject the anti nausea they added a charge of £20.42 and to just hand us the probiotic (which he had right there) it was an added £16.45. Absolute joke. I at least expect that to be included in the £296 we had already paid!
You can respond with your costs page like you have other reviews, however this does not justify anything and is clearly 50/50 vets/money making scheme.
30 de junho de 2023
Resposta da Vets Now - Herne Bay
Hi Rebecca, thanks for your feedback on the cost of our service. As you may be aware, it’s a lot more expensive to run an after-hours emergency vet service. The greater running costs we incur are reflected in our prices. If you’d like to read more about our running costs, prices and where our profits go, please visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/
If you’d like to discuss your bill with a member of our team, please email us on enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name and the first line of your home address, postcode and highlighting your concerns.
Exceptionally kind, thorough and approachable staff
The vet who dealt with my poorly tortoise was exceptionally approachable, kind and explained everything to us at each stage. It was excellent service that helped calm our nerves during what is a high stress experience: bringing a poorly pet to an emergency vet visit!
13 de junho de 2023
Resposta da Vets Now - Herne Bay
Hi Joe, thanks for taking the time to leave us a review. We really appreciate it. We’re glad you were happy with the service provided by our team.
We work hard to ensure every client’s experience is second-to-none and we’re glad to hear you found this to be the case.
Have a great day.
Great Vets - Price far too high!!
Staff were pleasant, reassuring and carried out the proceedure perfectly. Only thing I would mention is the price. Just to see my dog was £296 - I was lucky enough to be able to pay this amount but many other sick animals will go untreated in an emergency situation because of this extautianate fee.
15 de junho de 2023
Resposta da Vets Now - Herne Bay
Hi Anastasia, we really appreciate your kind words. We’re glad we could help you and your pet. If you’d like to see a breakdown of our costs, visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/.
I felt that guidance given was altered…
I felt that guidance given was altered at a very stressful time and seemed to be linked to charging extortionate amounts of money for hospitalising my dog for a second time when this was not necessary
7 de junho de 2023
Resposta da Vets Now - Herne Bay
Hi Maria, we’re sorry to hear you’re unhappy after visiting to Vets Now. If you’d like to discuss any aspect of your visit further, please don’t hesitate to contact enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name and the first line of your home address, postcode and highlighting your concerns.
Really quick service and professional
Really quick service and professional. Quality of care was great and surgery very clean with caring professional staff.
5 de junho de 2023
Resposta da Vets Now - Herne Bay
Hi Katrina, we really appreciate your kind words. We’re glad you were happy with the service provided by our team.
We work hard to ensure every client’s experience is second-to-none and we’re glad to hear you found this to be the case, we’ll be sure to pass on your encouraging feedback to our team.
Very helpful staff
Very helpful staff, thought the cost was very expensive. Otherwise would of been 5 stars
2 de junho de 2023
Resposta da Vets Now - Herne Bay
Hi, we really appreciate your kind words. We’re glad we could help you and your pet. If you’d like to see a breakdown of our costs, visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/.
Very friendly & kind vet
Very friendly & kind vet, Hannah. Clearly explained all options for care.
30 de maio de 2023
Resposta da Vets Now - Herne Bay
Hi Rebecca, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a lovely day.
My cat was given a thorough examination…
My cat was given a thorough examination and a diagnosis given straight away with relative information. The staff were considerate and pleasant as it was a worrying situation and I had taken my cat in on an emergency appointment.
29 de maio de 2023
Resposta da Vets Now - Herne Bay
Hi Carolyn, we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.
The vet was fabulous
The vet was fabulous - very reassuring, great with Betty. She explained everything really clearly. Could not fault the visit.
22 de maio de 2023
Resposta da Vets Now - Herne Bay
Hi Lynda, we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.
The care and staff were brilliant just…
The care and staff were brilliant just a bit expensive
19 de maio de 2023
Resposta da Vets Now - Herne Bay
Hi Dave, thanks for your feedback on the cost of our service. As you may be aware, it’s a lot more expensive to run an after-hours emergency vet service. The greater running costs we incur are reflected in our prices. If you’d like to read more about our running costs, prices and where our profits go, please visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/.
Just perfect
Everyone was so friendly and helpful and they sorted my boy out in no time
24 de abril de 2023
Resposta da Vets Now - Herne Bay
Hi Linda, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
Amazing! Would highly recommend
Honestly cannot thank you guys enough. The video consultation was fantastic and the lady was so kind and gave us lots of advice. We then went to the vets under your advice who told us that our dog has sprained his ankle and prescribed him some painkillers. A+ service and especially on a bank holiday. Thankyou
10 de abril de 2023
Avaliação não solicitada
Resposta da Vets Now - Herne Bay
Hi Jay, our video vet team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.
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