Vetsend Avaliações 4.739

O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

The product came damaged but when I reached out to the vetsend they immediately resent a new one. New one also came in a damaged box idk what was happening with the delivery of that item but thankfull... Ver mais

Avaliado com 4 de um total de 5 estrelas

Really good variety of cat food for renal failure; the taster box was very helpful too try the varieties as an affordable price. Prices are reasonable. However delivery took over 10 days which meant I... Ver mais

Avaliado com 3 de um total de 5 estrelas

First time I used their services (order UK-6694214). Parcel was due to arrive today and it turns out it wasn't even dispatched. I've never received any communication re potential delays. Edit: Parc... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We use the product a lot, thankfully Vetsend had larger size at a reasonable price. Not delivered overnight however kept to the estimated delivery. Will use again.

Detalhes da empresa

  1. Pet Shop

Sobre Vetsend

Informação fornecida por fontes externas variadas

Vetsend.co.uk is an online pet pharmacy that offers an extensive range of products to improve and maintain your pet's health. Our range includes high-quality pet medication, (diet) food, daily supplies, accessories and other care products for dogs, cats, horses, rabbits, birds, rodents, reptiles and amphibians. We offer thousands of items by well-known brands that can be ordered online swiftly and securely.

Professional Service
Our in-house veterinarian is available for professional health tips and advice on veterinary products and our Customer Service team is happy to help you with any questions regarding your order and the order process.

Vetsend.co.uk - Online Pet Pharmacy

Escrito pela empresa

Extensive Range of Products
With thousands of products, our extensive range includes high-quality pet medication, (diet) food, daily supplies, accessories and other care products.
Professional Customer Service
If you have any questions regarding your order or any of our products, please feel free to contact our Customer Service team on 020 3191 8322 from Monday - Friday, 8am to 4pm.
Quick, Reliable and Convenient Home Delivery
Same day dispatch on orders paid for by credit or debit card and placed before 4pm on working days, subject to availability.
Free Delivery (£59+) and Returns
Free delivery on orders over £59! The delivery charge for orders up to £59 is £3.95.

Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

5 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Avaliado com 2 de um total de 5 estrelas

Delivery took two weeks for cat food…

Delivery took two weeks for cat food diet that was needed, which was the fault of Yodel it seems, but on asking Vetsend that seems to be the only courier they use in the UK unfortunately so I am reluctant to order from Vetsend again. Vetsend customer service was however good.

29 de março de 2026
logotipo da Vetsend

Resposta da Vetsend

Dear Catriona,

Thank you for your review. We are sorry to hear that the delivery took such a long time. That is not the service we want to serve.
Thank you for taking time to share your feedback with us.

Kind regards,
Team Vetsend

Avaliado com 2 de um total de 5 estrelas

Beware of loose fibres

The ordering and delivery of the spiral snuffle mat was great, and, on arrival, I was really pleased with the product.
However, after 2 days my little dog started having a problem with her poops, presenting with mucus etc, like a gastric irritation. I couldn't work out what she had had that was different until I thought of the mat.
On use, the mat releases a fibrous fluffy type material, only requiring very light friction for it to come off. My dog had been ingesting some of this material causing gut irritation.
I would absolutely love this mat otherwise! I have since removed it and she has recovered so I'm going to see what I can do to solve the fibre issue but, if I can't then sadly it will have to be disposed of.

27 de março de 2026
logotipo da Vetsend

Resposta da Vetsend

Dear Sadie,

Thank you for sharing your experience with us. We're sorry to hear about the issue your dog experienced with the snuffle mat. We understand how concerning it can be when your pet has a reaction to a product.

We appreciate your feedback, as it helps us improve our offerings. It may be beneficial to supervise your dog while using the mat to ensure they aren't ingesting the fibers. If the problem persists, we recommend discontinuing use for your dog's safety.

Please feel free to reach out if you need further assistance or have any questions. We hope your dog continues to recover well.

Kind regards,
Team Medpets

Avaliado com 3 de um total de 5 estrelas

Good product, pleasant people but poor delivery

Although they came good in the end the first 2 deliveries from them each contained one carton of dog food instead of the 10 I had ordered. As I had needed this particular food to take away and the date was fast approaching I asked for a refund which they readily gave in full. However the very next day my 10 cartons arrived. I settled up with them. They were doing their best to be helpful but were let down by whoever was charged with making up the orders. The dog food when it eventually arrived was very good and our dog loved it. I would use them again but I felt on this occasion I could give no more than 3 stars.

24 de março de 2026
Avaliado com 5 de um total de 5 estrelas

I would like to say a huge thank you to…

I would like to say a huge thank you to you. Just a few days after i I bought a very large amount of food for my little very ill cat I contacted you to ask if I could return it as she had stopped eating and you very kindly said I could donate it to a cat rescue of my choice and still get a full refund, which you did. She had to be put to sleep three days later. I gave the food to Rolvenden Cat Rescue who were so very grateful as they’re struggling with costs and a huge amount of rescues to feed. This was an extraordinary act of generosity and I am so very grateful as I am a pensioner and the vet bills have been over £2000. Thank you from the bottom of my heart. Heather Mallery

22 de março de 2026
Avaliado com 1 de um total de 5 estrelas

Wrong advertisement

Ordered Lovebirds versele-laga nutribird G14 tropical pellet 3kg for lovebirds.

I have search love bird food it suggested nutribird G14 which also has lovebird photo in the advertisement so i bought it. Buy it was misleading photo. It was never lovebirds good. I dont know why lovebird photo is there if it is not made for lovebirds.
I have 10 lovebirds none of them even tried because it is for large bird.

Very disappointed wasted £26

18 de março de 2026
logotipo da Vetsend

Resposta da Vetsend

Dear,

Thank you for your review.
Nutribird offers a guide to get your smaller birds accustomed to pallets in stead of seeds: How do you gradually accustom your birds to the new food? https://publications.versele-laga.com/21-18247-vl-nutribird-b2c-pellet-converting-onepager-v05_eng/page/1

We hope this helps.
With kind regards, Team Vetsend

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