Good afternoon! Thank you for the fast and efficient delivery. My cats really enjoyed the treats. Thanks especially for letting me know where the package is and when it will arrive—that's important.... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Im.very happy about my order. Delivery was wery faster and item was absolutely perfect packaging in box. Its verybimportant beavoise bag dry food for dog come exelence condition .wythaut eny brok... Ver mais
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Since having developed struvite crystals, we have our darling cat - Bruno - on a permanent diet of this special dry food, and thankful to all the deities, he absolutely loves it - he calls it his 'ra-... Ver mais
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Very bad experience with customer service! the package was never delivered - the delivery company they are using (YODEL) has thrown the parcel to a random address and Vetsend kept on pushing for me to... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Vetsend
Escrito pela empresa
Vetsend.co.uk is the online shop for your pet's health. Through our digital platform, we provide the very best for your pet. In our online shop, you'll find a wide range of high quality products for pets.
✓ Free professional veterinary advice
✓ More than 20,000 products available
✓ Over 500 high quality brands
Vetsend app
Download our Vetsend app now and enjoy exclusive app-only deals!
Friendly customer service
At Vetsend.co.uk, you benefit not only from an extensive range of high quality products, but also from fast and friendly customer service. Do you have questions about a product or your pet's health? Our Veterinary team, consisting of veterinarians and veterinary nurses, is here to help. They are happy to provide professional, no obligation advice so you can always make the best choice for your pet.
★ Customer Service: customer-service@vetsend.co.uk
★ Veterinary team: veterinarian@vetsend.co.uk
★ Whatsapp: 0031- 850 871 821
Newsletter
Looking for great offers and helpful tips to give your pet the very best care? Sign up for our newsletter today and receive the latest discounts and expert advice straight to your inbox!
Vetsend.co.uk - Online Pet Pharmacy
Escrito pela empresa
- Extensive Range of Products
- With thousands of products, our extensive range includes high-quality pet medication, (diet) food, daily supplies, accessories and other care products.
- Professional Customer Service
- If you have any questions regarding your order or any of our products, please feel free to contact our Customer Service Team via e-mail customer-service@vetsend.co.uk or Whatsapp 0031 850871821
Informações de contato
Emmerblok 1, 4751XE, Oud Gastel, Holanda
- customer-service@vetsend.co.uk
- www.vetsend.co.uk
Promotions
4,4
Excelente
5 mil avaliações
Pede aos clientes que avaliem
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Resposta da Vetsend
Dear customer,
Thank you for your positive feedback. We are pleased to have provided a smooth experience and remain happy to help.
Team Medpets
Excellent service
Excellent service. Placed order on Tuesday and it arrived on Friday. Excellent.
7 de agosto de 2026
Resposta da Vetsend
Dear customer,
Thank you for your kind feedback. We are pleased that your order reached you so quickly.
Team Medpets
Renal dog food test box.
The item information and description had a list of 7 items. I received only 6 (I ordered two of the mixed packs) so really was short of 2 tins of food.
When I queried this, I was told I had received the correct 6 items and they also changed the description to only have 6. I did include a screenshot of the item description (7 items) with my email.
As this was their mistake, I do feel an apology and a token of goodwill would have been good customer service.
Not sure if I would reorder from them sadly.
15 de julho de 2026
Resposta da Vetsend
Dear customer,
Thank you for your five-star rating. We appreciate your feedback and are glad to have provided a positive experience.
Team Medpets
Great customer service
12 de julho de 2026
Resposta da Vetsend
Dear ,
Thank you for your kind feedback. We are glad we could help and truly appreciate your support.
Team Medpets
Order correct and delivered quickly as…
Order correct and delivered quickly as advertised for next day/ priority delivery.
9 de julho de 2026
Resposta da Vetsend
Dear ,
Thank you for your 5 star review. We are very pleased that everything went smoothly and appreciate your feedback.
Team Medpets
Absolutely fantastic customer service…
Absolutely fantastic customer service and a great ethos for caring for dogs I ordered the wrong size pet bed for my dog so asked to process a refund. The couldn’t process it on the day instead of making me wait they refunded me and asked me to donate the bed to a charity I know exactly the charity we’ll take it to the dogs shelter we got our dog from
3 de agosto de 2026
Avaliação não solicitada
Very efficient.
6 de julho de 2026
Excellent efficient service
Excellent efficient service. Fast delivery. Couldn’t have asked for better. Thank you.
13 de julho de 2026
Good communication
Advised me when the doog feed I required was in stock. Quick delivery at a competitive price.
10 de julho de 2026
Delivery quick working no stomach upset
Delivery quick, reasonable price and best of experience trovet anti struvite stones working keeping urine at about 6.0 pH , having 2 small dogs that usually feed at the same time sometimes swapping bowls was becoming difficult to keep 1 on a strict royal canin diet , keep on monitoring pH and keep looking for signs of infection in samples at home.
9 de julho de 2026
Excellent and quick service
Excellent and quick service. The only problem was that the cats didn't like the food. But they are yet to agree any hypoallergenic wet food!
12 de julho de 2026
A very happy kitty mamma…
A wonderful site that I can finally get lots of different flavours of purina gold gourmet pate/mousse ,my kitty will not eat anything else believe me i have tried absolutely everything!!Quick delivery ,well packaged,thank you🩷😻😻😸
12 de julho de 2026
Terrible customer service.
Terrible customer service.. courier didn't attemp to deliver just wanted to divert it to a locker and when discussed with company got AI bot 🙄 when finally through to a human was not helpful and ended in full refund. Will not be using again
9 de julho de 2026
Resposta da Vetsend
Dear Customer,
We’re truly sorry for the inconvenience you experienced. This is not the level of service we strive for, and your feedback is important to us. We will use it to improve and ensure a better experience in the future.
Team Vetsend
Thank you for sharing your concerns.
Each I order I am happy with the delivery experience
I placed a few orders over the past 2-3 years for veterinary products for my kitties. And all orders arrived well. Prices are also good and so is availability of products.
Thank you.
9 de julho de 2026
Had initial dispatch issues, but cant fault Vetsend for trying to set things right!
I initially left a one star review as my order was not sent out and i was waiting a week and still no dispatch.
However Vetsend did what they could to rectify the mistake, and I and happy with their attempt to set things right and the products I received, so thank you.
i will be ordering from you again!
24 de julho de 2026
Avaliação não solicitada
Resposta da Vetsend
Dear Katrina,
We are truly sorry to hear about the delay with your order, especially given the urgency of your dog's condition. This is certainly not the experience we want for our customers.
We can see that your order is ready to be packed and will be ready for dispatch, so it should arrive as soon as possible. We will ensure that it is prioritized for delivery.
If you would like us to make any adjustments to the delivery address due to your travel plans, please let us know, and we will do our best to accommodate your needs.
We apologize for any stress this situation has caused and are here to help resolve it as quickly as possible. Thank you for your understanding and patience.
Kind regards,
Team Vetsend
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