Voiceflex's porting department has been fantastic. They were incredibly helpful throughout the process, the turnaround was really quick, and everything is now on track for our agreed port date. Excell... Ver mais
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Veja o que dizem as avaliações
Steven McGowan guided me on how to reclaim a number that a company had ceased by mistake with another provider. Steven took on the case and the number was made live through the Voiceflex Portal the... Ver mais
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A huge shoutout to Steven and the entire Voiceflex Porting Team! 👏 They truly worked a miracle in recovering a telephone number that had been ported away before the agreed port date. The... Ver mais
A empresa respondeu
Voiceflex are excellent. Business number porting can be a headache, but these guys make it easy. Always happy to help, impressively responsive, and reliable. Special shoutout to Sean Walsh - he wen... Ver mais
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Detalhes da empresa
Escrito pela empresa
Voiceflex is a channel-driven business. We deliver flexible and reliable communication solutions and give peace of mind that comes with working with a respected established service provider. Our portfolio includes Voice, Connectivity, Hosted Telephony, UC&C, and Cloud services. These services enable us to offer a comprehensive range of communications solutions.
Informações de contato
PO Box 18871, B91 9DH, Solihull, Reino Unido
- +44 (0)20 3301 6000
- sales@voiceflex.com
- www.voiceflex.com
4,7
Excelente
182 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
5 Star Company
Great Company with exceptional products and services.
Special shout out to Support, Alex and Toby in particular, who are impressively responsive, and helpful.
1 de novembro de 2024
Avaliação não solicitada
Resposta da Voiceflex
Hi Gemma,
Thank you for your 5-star review! We're thrilled to hear of the support the team has given and appreciate you taking the time to share this.
Best wishes,
Donna
Excellent CX
We had an issue with porting a range of numbers, Sean from the porting team went above and beyond to help us with this resulting in happy end users. Sean's help is a textbook example of customer service which clearly shows the ethos of the team at Voiceflex as my Account manager Wayne is equally accommodating to all requests.
31 de outubro de 2024
Avaliação não solicitada
Resposta da Voiceflex
Hi Rob,
Thank you for the fantastic review! Our teams really work hard to ensure that every part of our service is excellent. Your positive feedback means a lot to us. Thank you for sharing your experience!
Best wishes,
Donna
Pulled out all the stops
Elliot and the team were amazing doing a last minute port for me. All were very helpful and communicated with me all the way. 10/10
25 de outubro de 2024
Resposta da Voiceflex
Hi Russell,
We really appreciate you sharing your thoughts. It's great to know that Elliot went above and beyond. Our porting team works hard to provide great service, so it's fantastic to hear you had such a good experience.
Thanks again,
Donna
Excellent Support!
Toby took the time to understand the problem and then backed this up with running a call trace.
16 de outubro de 2024
Resposta da Voiceflex
Hi James
Thank you for your 5-star review! We're thrilled to hear of the support Toby has given and appreciate you taking the time to share this.
Best wishes,
Donna
Excellent advice as always
4 de outubro de 2024
Resposta da Voiceflex
We really appreciate your 5-star review, thank you so much!
Best wishes,
Donna.
Market leading supplier
I’m operations manager for a reseller of voiceflex and have so much positive to say. Their hosted system Flow is truly market leading, I’m an experienced engineer of hosted systems like Gamma’s Horizon as well as having experience with Mitel, Samsung, Panasonic, Avaya, 3CX, WildX and 8x8.
Flow is truly market leading compared to all of them.
Their whole team has been so supportive with training, support, helping complete sales and develop better products. They’re one of the best suppliers I’ve worked with in 15 years of Telecoms and connectivity experience.
John Walford deserves special mention for his training and support to our company, not to downplay the significant input of others there too.
Truly recommended.
27 de setembro de 2024
Avaliação não solicitada
Resposta da Voiceflex
Hi Ben,
Thank you for an amazing review! We put in a lot of effort to make sure that every aspect of our service, from the product itself to the support and training we provide, is top-notch. Hearing about your positive experience means the world to us. Thank you so much for taking the time to share your thoughts!
Best wishes,
Donna
Alex was quick to respond and fix :)
12 de setembro de 2024
Resposta da Voiceflex
Hi Hasan,
Thank you for your 5-star review! We're thrilled to hear of the support Alex has given and appreciate you taking the time to share this.
Best wishes,
Donna
Always a good company to work with.
Always a good company to work with.
Voiceflex are our partner of choice when it comes to SIP products.
Support when needed is always there and normally able to fix any issues quickly!
30 de agosto de 2024
Avaliação não solicitada
Resposta da Voiceflex
Thank you for your kind words. We pride ourselves on excellent service so it's great to hear of your experience!
Best wishes,
Donna
Thanks Alex
We had issue with one way audio for one of our clients.
Alex was quick to assist and turned on logging for us to send over an example, once he examined the example he quickly fixed the issue.
12 de agosto de 2024
Avaliação não solicitada
Resposta da Voiceflex
Hi Phil,
Thank you for your 5-star review! We're thrilled to hear of the support Alex has given and appreciate you taking the time to share this.
Thanks again,
Donna
help desk support
Phoned the help desk as has an issue that we needed urgent help with, I was asked to raise a ticket and they will deal with it immediately.
The team at Voiceflex (true to there word) jumped on our problem and resolved our issue immediately.
Thank you Alex for your help.
7 de agosto de 2024
Resposta da Voiceflex
Hi Myla,
Thank you for your 5-star review! We're thrilled to hear of the support Alex has provided and appreciate you taking the time to share this.
Best wishes,
Donna
Thank you again to Sean Walsh at…
Thank you again to Sean Walsh at Voiceflex for navigating the dark world of Openreach and not giving up on the most awkward ports! An absolutely relief to know we have such a great team taking care of our account. Thank you all!!
30 de julho de 2024
Avaliação não solicitada
Resposta da Voiceflex
Hi Wendy,
Thank you for your review. It's great to hear of the assistance Sean provided.
Thanks again,
Donna
Sam Roe
Sam Roe, was very helpful and persistent in trying to resolve a porting issue. Gave advise to give to the leaving host (Ridgewall) of the number and then followed up with BT wholesaler to gain the info to require the porting to go through after multiple failures.
1 de junho de 2024
Avaliação não solicitada
Resposta da Voiceflex
HI Aaron,
This is great to hear! Thank you for taking the time to share your experience.
Best wishes,
Donna
Quick Response
Always a quick & helpful response with any issues I encounter while learning the new Flow phone system.
30 de maio de 2024
Avaliação não solicitada
Resposta da Voiceflex
We appreciate your 5* review! We are always happy to support with any issues you may have. If you need any further help, please feel free to reach out.
Best wishes,
Donna
Cold called claiming to be EE - fake
Cold called claiming to be EE - and even when challenged, they tried to give a fake EE number for verification. Don't fall for this company and do not part with any bank details.
I have read the response below,,,so here is the full review - the man who called did claim to be EE. However I googled the tel number as he was talking. I put it to him that the phone number came back to a company that was not EE and was based in St Albans (Voiceflex). I put it to him that he was not EE. He said that he worked for Voiceflex who were contracted by EE. I told him that claiming to be another company was illegal. I also told him that I googled the tel number and it came back to Voiceflex and there were 238 negative reviews of this number from people trying the 'hard sell'. Another also said that Voiceflex had claimed to be EE. So my review is a fair one. If your employees are making cold calls, then they need serious training on how not to con people. I checked the phone number again and it is Voiceflex's tel number.
3 de maio de 2024
Avaliação não solicitada
Resposta da Voiceflex
Second Reply:
Dear Lisa-Marie,
We appreciate your updated review.
As mentioned before, Voiceflex is a registered range holder of telephone numbers authorised by Ofcom, providing services to businesses in the UK. We operate as a wholesaler, supplying numbers to resellers who then distribute them to individual businesses. Although the number is registered to Voiceflex, it is not Voiceflex itself that uses the number to make calls. Just like BT supplies landline numbers to individuals. The calls made from these numbers are not made by BT, but by the individuals themselves.
The call you received was not made by Voiceflex.
Please visit our website www.voiceflex.com for further information about who we are and the services we provide.
If you could kindly send an email to Customerservices@voiceflex.com with the telephone number, date, and time of the call, I will be able to conduct a further investigation and report the number. Alternatively please feel free to call me on 0203 301 6000.
Best wishes,
Donna
First Reply:
Hi Lisa-Marie,
Sorry to hear of your experience.
Voiceflex is an Ofcom registered range holder of telephone numbers that provides services to businesses in the UK. As a wholesaler, we supply numbers to resellers who then distribute them to individual businesses. It was not Voiceflex that made the call to you.
Could you please send an email to customerservices@voiceflex.com with the telephone number, time, and date of the call you received? This will help us investigate the matter further and take appropriate action by reporting the number to the reseller.
I look forward to hearing from you.
Best wishes,
Donna
Voiceflex are excellent - Thanks Sean!
Voiceflex are excellent. Business number porting can be a headache, but these guys make it easy. Always happy to help, impressively responsive, and reliable.
Special shoutout to Sean Walsh - he went above and beyond to do the impossible for me and help save a customer's number, the cause of which had nothing to do with VF. As a company focused on customer services, folks like Sean are the ones you want on the other end of the phone. Thanks guys
9 de abril de 2024
Avaliação não solicitada
Resposta da Voiceflex
Jamie, thank you for sharing your experience. It's wonderful to hear that Sean exceeded expectations. Our porting team is dedicated to delivering exceptional service, so we are thrilled to hear that you had a positive experience.
Best wishes,
Donna
Amazing service!
Never can i fault the service from the support team!
Voiceflex truly have an amazing support system and the engineers there make a difference, the fact that you can call the support team knowing that when some one picks up your query will be dealt with there and then. Lasantha has been around to help me for a long time know and his expertise are always appreciated top customer service !
Also want to say our account manager Wayne Nieuwoudt has forever been helpful with our account any questions queries or email his always there to help thank you again team for all the service you provide in both supporting our account and managing our needs and requirement.
Kind Regards,
Shah Alam
Head of Operations Coreconnect ( INIFI )
3 de abril de 2024
Avaliação não solicitada
Resposta da Voiceflex
Hi Shah,
We appreciate your fantastic 5-star rating. Lasantha and our Support team put in a lot of effort, so receiving such positive feedback is truly rewarding.
Wayne is an exceptional account manager, and along with the whole of Voiceflex is committed to providing unwavering support to our partners.
Thank you again.
Donna
Terrible to work with
Terrible to work with, cannot ever get through to support on the phone and agents are often rude.
20 de março de 2024
Avaliação não solicitada
Resposta da Voiceflex
Hello Mrs Thomas,
I'm sorry to hear about your experience. Could you please contact me at 0203 301 6000 or email customerservices@voiceflex.com so that we can discuss further?
We take pride in providing excellent service, and our average wait time for our Support team is less than 2 minutes. I'm really interested in finding out why you had such a negative experience and address any issues accordingly.
I look forward to hearing from you.
Donna
Lasantha is always really helpful and…
Lasantha is always really helpful and clear, and yet to find a question he cant answer - outstanding, thank you!
6 de março de 2024
Avaliação não solicitada
Resposta da Voiceflex
Hi Andy,
Thank you for your 5-star review! We're thrilled to hear of the support Lasantha has given and appreciate you taking the time to share this.
Best wishes,
Donna
Always prompt and excellent support…
Always prompt and excellent support advice.
Top service from Lasantha
1 de março de 2024
Resposta da Voiceflex
Mark, thank you for taking the time to leave a review. Lasantha is dedicated to providing exceptional support, and we are thrilled to hear that you experienced just that!
Best wishes,
Donna
Outstanding service from Lasantha at…
Outstanding service from Lasantha at VoiceFlex! Their professionalism and attention to detail truly stood out. Highly recommended
28 de fevereiro de 2024
Resposta da Voiceflex
Supun, we're thrilled to hear this! Thank you for taking the time to share your feedback.
Best wishes,
Donna
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