Voiceflex's porting department has been fantastic. They were incredibly helpful throughout the process, the turnaround was really quick, and everything is now on track for our agreed port date. Excell... Ver mais
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Veja o que dizem as avaliações
Steven McGowan guided me on how to reclaim a number that a company had ceased by mistake with another provider. Steven took on the case and the number was made live through the Voiceflex Portal the... Ver mais
A empresa respondeu
A huge shoutout to Steven and the entire Voiceflex Porting Team! 👏 They truly worked a miracle in recovering a telephone number that had been ported away before the agreed port date. The... Ver mais
A empresa respondeu
Voiceflex are excellent. Business number porting can be a headache, but these guys make it easy. Always happy to help, impressively responsive, and reliable. Special shoutout to Sean Walsh - he wen... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Voiceflex is a channel-driven business. We deliver flexible and reliable communication solutions and give peace of mind that comes with working with a respected established service provider. Our portfolio includes Voice, Connectivity, Hosted Telephony, UC&C, and Cloud services. These services enable us to offer a comprehensive range of communications solutions.
Informações de contato
PO Box 18871, B91 9DH, Solihull, Reino Unido
- +44 (0)20 3301 6000
- sales@voiceflex.com
- www.voiceflex.com
4,7
Excelente
182 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
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Great company to work with
Been dealing with Voiceflex for a good number of years, always go above and beyond for us, the porting team work tirelessly to try to resolve issues with some less than favorable wholesalers (won't mention their name here) and always got top notch service, from all the teams we deal with, and an account manager (Emma) who does try to resolve any issues (and you can have a chuckle as well).
Would highly recommend them to anyone in the channel looking to partner.
1 de abril de 2025
Avaliação não solicitada
Resposta da Voiceflex
Thank you, Karl, for your kind words! We’re thrilled to hear that our porting team and Emma have consistently provided you with excellent service. Your recommendation means a lot to us, and we look forward to continuing our partnership in the future.
Best wishes,
Donna
Very helpful
Brogan has been a great help since becoming involved in a number query for us. She has pushed to get the issue resolved for us and kept us informed all the way. A pleasure to speak with on the phone too! Thank you!
1 de abril de 2025
Resposta da Voiceflex
Lindsay, thank you for sharing your experience. It's wonderful to hear that Brogan has been so helpful.
Best wishes,
Donna
Receive prompt responses to requests
Receive prompt responses to requests, help with moving numbers to ensure end users have a timely and seamless experience.
Easy to use portal
31 de março de 2025
Resposta da Voiceflex
Thank you for your wonderful feedback, Jane! We're thrilled to hear of your experience with the Provisioning Team.
Best wishes,
Donna
Thanks to the Porting Team (Sean &…
Thanks to the Porting Team (Sean & Steven) for helping to identify and finding a solution to porting several legacy telephone numbers for my Customer. Persisitence Prevails.
Matt
26 de março de 2025
Avaliação não solicitada
Resposta da Voiceflex
Hi Matt,
Thank you for taking the time to share your positive experience with our Porting Team!
We’re delighted that Steven & Sean could help simplify the process for you and your customer.
Best wishes,
Donna
Brogan the SuperStar
Brogan was integral to having an end-user get back online as soon as possible after a mix-up on an export.
The gaining provider claimed no port when acceptance and completion were sent by IPEX.
Brogan stepped in and suggested routes to get the customer back into service. The customer themselves was very appreciative of the quick resolution
20 de março de 2025
Resposta da Voiceflex
Thank you for your feedback, Kevin! We're thrilled to hear that Brogan was able to quickly resolve the mix-up with the export and help the end-user get back online. Your acknowledgment of Brogan's dedication means a lot to us, and we look forward to continuing to provide excellent service in the future.
Best wishes,
Donna
Amazing service and support from all of…
Amazing service and support from all of the team.
21 de março de 2025
Resposta da Voiceflex
Thank you for your kind words! We're thrilled to hear that you received amazing service and support from our team.
Best wishes,
Donna
Support Communication top notch
Had a Business critical issue, Brogan swiftly helped us recover the number that was feared to be lost and avoid downtime. Communication was sensational
20 de março de 2025
Resposta da Voiceflex
Thank you, Jayden, for your 5 review! We’re thrilled to hear that Brogan was able to swiftly assist you. We appreciate your recognition of her efforts.
Best wishes,
Donna
We didnt get updates or response to our…
We didnt get updates or response to our emails and when chasing the out of hours team, the person didnt want to help, said we would get a response in 2 minutes but received nothing. Was told we would receive a call back when the porting team get in at 9am she didnt want to take a contact number or even a name, just wanted us off the call.
19 de março de 2025
Resposta da Voiceflex
Hi Gayle,
Thank you for your feedback regarding your experience. I sincerely apologise for the lack of updates and the unsatisfactory support you received from our out of hours team. This is not the level of service we strive to provide, and I understand your frustration.
I appreciate the time you took to speak with me earlier, we will work on improving our communication and support processes to ensure a better experience in the future.
Best wishes,
Donna
Always super helpful
We've been using Voiceflex for years and are constantly amazed at how good their service is. The provisioning team, and Steven McGowan in particular, have helped us with multiple complex ports recently and have been incredibly professional and helpful throughout the process. Would recommend Voiceflex to anyone.
17 de março de 2025
Resposta da Voiceflex
Thank you, Danny, for your wonderful review! We truly appreciate your loyalty to Voiceflex over the years. It’s fantastic to hear that our provisioning team, especially Steven, has been able to assist you effectively with your complex porting needs.
Thank you for choosing Voiceflex!
Best wishes,
Donna
Always above and beyond
As always, Voiceflex go above and beyond.
Steven McGowan pulled out the stops to help me get a number port over the line and advised me against future errors. Great company and great people.
14 de março de 2025
Resposta da Voiceflex
Thank you for your wonderful feedback, Rob! We're thrilled to hear that Steven was able to assist you with your number porting and provide valuable advice.
Best wishes,
Donna
Challenging Number Port made easy
We recently had a very challenging number port which would of been even more challenging had it not been for the help and support ot the porting team in getting this over the line. All the porting team are great at offering support as always and in this particular case the endeavour and tenacity of Emma to get this one over the line was really appreciated. Thank you!
6 de março de 2025
Resposta da Voiceflex
Hi Mark, thanks for the amazing review! It's great to hear that our porting team, especially Emma, was able to provide you with the support you needed to overcome those challenges.
Best wishes,
Donna
As always phenomenal and professional…
As always phenomenal and professional service. we had an issue with a client, whereby the incumbent had stopped services. Steven McGowan was instrumental in getting my issue resolved quickly and effectively for the customer .
been working with Voiceflex and the team for 6 years and would not hesitate to recommend them
keep it up Voiceflex
21 de fevereiro de 2025
Avaliação não solicitada
Resposta da Voiceflex
Thank you for your fantastic review, Matthew! We are thrilled to hear that you had a positive experience and that Steven was able to resolve your client issue quickly and effectively.
We truly appreciate your continued support and loyalty over the past 6 years.
Thank you for recommending us, and we look forward to continuing to serve you in the future!
Best wishes,
Donna
Liars and scammers
Liars and scammers. Don't be fooled
18 de fevereiro de 2025
Avaliação não solicitada
Resposta da Voiceflex
Hi Simon,
I'm sorry to hear that you feel this way about your experience with us. We take all feedback seriously and strive to provide the best service possible.
Could you please reach out to me directly at customerservices@voiceflex.com or by calling 0203 301 6000? I would like to discuss your concerns further and resolve any issues you may have.
If your review relates to a nuisance call, please click the following link to report the number that contacted you. Voiceflex is an Ofcom-registered range holder of telephone numbers, providing services to businesses across the UK. As a wholesaler, we supply numbers to resellers who then allocate them to individual businesses, meaning that the call was not made from Voiceflex.
https://www.voiceflex.com/ReportNumberMisuse#report-number-misuse-form-anchor
This information will assist us in further investigating the issue and taking necessary actions by notifying the reseller.
I look forward to hearing from you.
Donna
Operations Manager
US Number Port
Sean has been assisting me with an international Port since June 2024 , and there has been many set backs and challenges regarding this number Port. Sean has been patient and his advice has been second to none in supporting us with progressing this port. If you ever have a Port you are struggling with, I would always recommend speaking with Sean.
28 de janeiro de 2025
Avaliação não solicitada
Resposta da Voiceflex
Thank you, Dylan, for your fantastic review! We're thrilled to hear that Sean's patience and exceptional advice have made a difference in your port experience.
Best wishes,
Donna
Don't go anywhere else!
Extremely speedy in coming to back to you once a request is submitted. Fantastic support and all the support tech's are knowledgeable. Highly recommend Voiceflex. Most recently Alex Sammarco was fantastic when I submitted a request, extremely quick responses and overall very knowledgeable, deserves a raise!
2 de janeiro de 2025
Avaliação não solicitada
Resposta da Voiceflex
Thank you, Adam, for your fantastic review! Your recommendation means a lot to us, and we appreciate your kind words about our service!
Best wishes,
Donna
Wouldn't look anywhere else.
Having worked with a number of Telco's over the years I can honestly say Voiceflex have been the most easy to work with by far! The porting team in particular is hands down the best I've ever come across, keep up the good work!
13 de dezembro de 2024
Avaliação não solicitada
Resposta da Voiceflex
Hi Freddy,
Thank you for your fantastic review! We’re thrilled to hear that Voiceflex has been the easiest telecom company you've worked with and that our porting team stood out to you. Your feedback motivates us to keep up the good work!
Best wishes,
Donna
Voiceflex - very impressed
Voiceflex have been nothing but helpful and professional - really impressive.
Sean Walsh in particular was a massive help for me getting a porting pushed through at short notice - thankyou Sean !
15 de novembro de 2024
Avaliação não solicitada
Resposta da Voiceflex
Nellie, thank you for sharing your experience. It's wonderful to hear that Sean has been so helpful. Our porting team is dedicated to delivering exceptional service, so we are thrilled to hear that you had a positive experience.
Best wishes,
Donna
The support is fantastic
The support is fantastic, Thanks to Scott C for all his help!
13 de novembro de 2024
Avaliação não solicitada
Resposta da Voiceflex
Hi Stu,
Great to hear Scott provided excellent support. Thank you for taking the time to leave this review!
Best wishes,
Donna
An amazing company with full support!
An amazing and fast-growing company with a highly responsive, solution-oriented tech team, customer service, and account manager!
Super helpful!
Highly recommended as a trusted partner!
13 de novembro de 2024
Resposta da Voiceflex
Fiona, thank you so much for your kind words! We're thrilled to hear that you've had such a positive experience with our teams. We strive to provide the best solutions and support for our partners. Your recommendation means a lot to us.
Best wishes,
Donna
Great service
Alex responded and resolved my issues (which I created!), quickly and efficiently. Very happy with the service.
8 de novembro de 2024
Resposta da Voiceflex
Hi Ian,
This is great to hear! Thank you for taking the time to leave this review.
Best wishes,
Donna
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