VPA Australia Avaliações 

605
O TrustScore é 4.5 de um total de 5

4,3

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Still waiting for delivery 10+ days after order. Tracking pretty much useless, acknowledging delivery is "stuck" in transit but no idea when it's going to be delivered. Fed up chasing it.

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Love the chocolate pea protein. Its affordable and easy on the stomach. I don’t get gassy or anything from it. Since i don’t eat alot of protein, i drink this to help supplement it.

Avaliado com 5 de um total de 5 estrelas

VPA’s WPI is a clean, fast-absorbing whey protein isolate with great mixability and minimal ingredients. It’s low in carbs and fat, making it ideal for lean muscle building or post-workout recovery.... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

The products are great. They do what they intend to do. The protein is not filled with unnecessary ingredients. The processing of orders is quick and delivery is usually the same and that is using Aus... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de vitaminas e suplementos

Escrito pela empresa

VPA Australia is Australia's leading health and fitness brand. With over 20,000 reviews and 200,000 customers across Australia. We are 100% Australian owned and operated


Informações de contato

4,3

Excelente

O TrustScore é 4.5 de um total de 5

605 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,3

Todas as avaliações

(605)

80 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

The Best Protein Powder

High quality and great tasting for a low price. Will definitely keep buying!

24 de novembro de 2025
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Resposta da VPA Australia

Hi Lachlan,
Thanks so much for the great feedback!
High quality, great taste, and value is exactly what we aim for! We really appreciate your support and loyalty.

— VPA Australia Customer Service

Avaliado com 1 de um total de 5 estrelas

Poor product quality and customer service

I’ve been a loyal VPA customer for years and have always loved their collagen powder, but my recent experience has been incredibly disappointing.
In early October, I received a faulty tub of collagen powder that contained visible dark clumps in the powder and a black sticky, hardened residue on the scoop, making it unsafe to consume. I contacted VPA’s customer service on October 9, and they initially replied promptly on October 10, asking for photos. I sent the requested images and details the same day.
Since then, I’ve sent multiple follow-ups (October 13 and 22) and have received no further response at all. It’s now nearly two months later, and I’ve been completely ignored.
It’s disappointing that a company I’ve supported for years shows no responsibility or communication when it comes to a potential product quality issue. The lack of follow-up or replacement — despite clear evidence and repeated polite emails — reflects very poorly on their customer service.
I’m leaving this review so others are aware that VPA may not respond or take accountability if something goes wrong with your order!

10 de outubro de 2025
Avaliação não solicitada
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Resposta da VPA Australia

Hi Elina,

Thanks so much for letting us know and I’m really sorry this happened. That’s not the standard we expect from our collagen and I completely understand your frustration.

Could you please send your order number to sales@vpa.com.au
(or reply here) so we can pull up the email thread, investigate what went wrong and get this sorted for you? With BFCM still underway the team is stretched, but we will prioritise your case and make sure it’s resolved.

Again, sincere apologies and thank you for your patience and for being a long-time VPA customer.

Regards,
VPA Customer Service

Avaliado com 5 de um total de 5 estrelas

100% recommend

I have been a customer of VPA for many years and absolutely love their products. Always a pleasant experience, fast delivery.. I highly recommend this company.

27 de outubro de 2025
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Resposta da VPA Australia

Hi Dan,
Thank you for being a long-time VPA customer and for the amazing recommendation!

We’re glad to hear you’ve consistently had great experiences with our products and delivery. That truly means a lot to us.

— VPA Australia Customer Service

Avaliado com 5 de um total de 5 estrelas

Great experience all round

Ordering was quick and easy. Shipping was very quick even though I expected it to take a little longer due to a sale. The new Mocha flavour is great!

27 de outubro de 2025
Avaliado com 1 de um total de 5 estrelas

Used to be good value - no more

**** Edit after response from VPA.
The article you linked to is irrelevant.
Even the article clearly states this only affects whey protein.
This doesn’t explain the huge jump in cost of everything else over the past 2 months.
Look at the Waxy Maize for example. Another product that jumped by almost 25% and even more when you consider the bulk discounts.
So please don’t disguise these price increases as anything other than greed.
Lowered the rating even further to one star after this unsatisfactory response,

Used to be good value, but 25% price jump from one order to the next.
Will look elsewhere in future.

27 de outubro de 2025
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Resposta da VPA Australia

Hi Andrew,

Thank you for taking the time to share your feedback.

We aim to keep our products as affordable as possible while maintaining the quality and sourcing standards our customers expect. Unfortunately, due to significant increases in production costs, we had to increase our prices.

You can read more about this here: https://www.vpa.com.au/pages/price-increase-2025

We’re genuinely sorry to hear you’re considering looking elsewhere, but we hope you’ll give us another chance — our goal is always to provide the best value and transparency we can.

Regards,
VPA Customer Service

Avaliado com 5 de um total de 5 estrelas

Great Aussie Company.

Have been loyal to another Aussie competitor in the market but felt it was time for a change.
Purchased the WPI Sample pack which I love because I get to try all the different flavours with a view to buying some bags of my favourites! Customer Service is top notch and so far I’m loving the texture and quality of these products!

27 de outubro de 2025
Avaliado com 5 de um total de 5 estrelas

The best Whey Protein

Great prices .
Communication is the best any questions replied to very fast .
Shipping is fast also.
Just tried the new Mocha chocolate it is soooo good my new favourite.

3 de outubro de 2025
Avaliação não solicitada
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Resposta da VPA Australia

Thanks, Melissa! We love hearing this — the Rich Mocha is quickly becoming a fan favourite. We’re stoked you’re enjoying it and appreciate your kind words about our service. 💚
— VPA Australia Customer Service

Avaliado com 1 de um total de 5 estrelas

The service was great fast delivery

The service was great fast delivery. Not my liking this protein very watery and no flavour at all. I prefer creamy protein.

25 de setembro de 2025
Avaliação não solicitada
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Resposta da VPA Australia

Hi Dalya,

Thank you for your feedback! We’re glad to hear your order arrived quickly, though we’re sorry to learn that the flavour and consistency weren’t to your liking.

We’ve reached out via email to assist you further through our Flavour Guarantee. Our goal is for every customer to enjoy both the quality and flavour of their protein, and we’d love the opportunity to make this right for you.

Thank you again for giving VPA a try, we truly appreciate your support.

Regards,
VPA Customer Service

Avaliado com 5 de um total de 5 estrelas

The pricing is right

The pricing is right, the taste is good, delivery is quick. It is also consistent.

30 de setembro de 2025
Avaliação não solicitada
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Resposta da VPA Australia

Thanks so much for the great feedback, Shrutidhar! Consistency and quality are what we aim for — glad to hear we’re delivering on both. 💪
— VPA Australia Customer Service

Avaliado com 5 de um total de 5 estrelas

Beautiful flavours!

Very prompt delivery! Salted caramel and chocolate whey protein isolate are the best tasting protein powders that I have ever tried and I have tried a lot! Great to support an Australian company!

24 de setembro de 2025
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Resposta da VPA Australia

That’s amazing to hear, Barry! We’re thrilled you’re loving the Salted Caramel and Chocolate WPI — they’re two of our top picks too. Thanks for supporting Aussie-made quality! 🇦🇺
— VPA Australia Customer Service

Avaliado com 5 de um total de 5 estrelas

Loyal customer

Been ordering and using VPA now for a few years. Never fails me and they’re easy to deal with

24 de setembro de 2025
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Resposta da VPA Australia

Appreciate your continued support, Rony! We’re so glad to have you as part of the VPA community all these years. 💚
— VPA Australia Customer Service

Avaliado com 5 de um total de 5 estrelas

I’ve had an awesome experience with…

I’ve had an awesome experience with this company over many years! The delivery is always super-fast, compared to other companies. Their whey protein is hands-down the best-tasting I’ve tried, smooth, delicious, and mixes perfectly. The quality of their supplements really stands out. I highly recommend this brand to anyone serious about their fitness or their health.

29 de setembro de 2025
Avaliação não solicitada
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Resposta da VPA Australia

We love reading reviews like this, John — thank you for the amazing support! So glad our whey protein continues to impress after all these years.
— VPA Australia Customer Service

Avaliado com 5 de um total de 5 estrelas

Best protein on the market

Great tasting protein that has a wide range of amino acids in it. The best value currently available and safe for top athletes!

10 de setembro de 2025
Avaliação não solicitada
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Resposta da VPA Australia

Thanks, Claire! That means a lot. We take pride in producing clean, high-quality supplements trusted by athletes across Australia. 💪
— VPA Australia Customer Service

Avaliado com 5 de um total de 5 estrelas

The service I received was excellent

The service I received was excellent. One of the bags I ordered was cut at the top with the powder leaking into the bag and into my floor. I emailed and received a response quickly and the replacement was delivered two days later!

2 de setembro de 2025
Avaliação não solicitada
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Resposta da VPA Australia

Appreciate your kind words, Ally! We’re glad our team could sort that out quickly for you. Thanks for your patience and for sticking with us!
— VPA Australia Customer Service

Avaliado com 5 de um total de 5 estrelas

Such an efficient service!

Such an efficient service!
Received the product 2 days after my order!

14 de agosto de 2025
Avaliação não solicitada
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Resposta da VPA Australia

Thanks, Colleen! We’re so happy your order arrived fast — our team works hard to keep things quick and smooth. 💚
— VPA Australia Customer Service

Avaliado com 3 de um total de 5 estrelas

Disappointed with returns process

When I wanted to return unopened products for a refund I couldn’t. And when returning items through post it was quite expensive ($30) due to weight so I am out of pocket by a lot. Shame because I have ordered from VPA for years and like the products but this has turned me off.

16 de agosto de 2025
Avaliação não solicitada
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Resposta da VPA Australia

Hi Em,

We’re really sorry to hear about your experience with our returns process and understand your frustration. This isn’t the experience
we want for our long-time customers.

We’ve requested your details through Trustpilot so we can look into this further for you. Once we have your order information, we’ll be able to review and assist.

Thank you for your feedback, it helps us improve.

Kind regards,
VPA Customer Service

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