www.warrenevans.com Avaliações 9.387

O TrustScore é 5 de um total de 5

4,9

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

This was the best shopping experience I have had in a long time. Layout of the show room was wonderful, and the customer service from Dawid was top class. I would highly recommend this company, no... Ver mais

Avaliado com 5 de um total de 5 estrelas

The showroom is set up like a beautiful home and contributes to the fabulous and unique buying experience at Warren Evens in Wandsworth. It helps you make the right choice of bed/matress. Dawid was v... Ver mais

Avaliado com 5 de um total de 5 estrelas

David was excellent.Really informative and helpful sensitive guidance throughout. We didn’t feel rushed and there was no sense of hard sell. Not the case with some retailers!

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

A few weeks a go I had the very unenviable task of buying a new mattress and as soon as I started looking I realised many places either don’t have a show room or don’t have the one I want on... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Móveis para Quartos
  2. Loja de Móveis

Escrito pela empresa

Handmade wooden beds and natural mattresses from Warren Evans, London. High quality wooden beds and orthopaedic mattresses delivered in days.


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

9 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

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Avaliado com 5 de um total de 5 estrelas

Joe was a great rep for the company

As a first-time customer, everything about the service was perfect. Joe was helpful from the start and a great ambassador for the company. He knew everything, was patient, constructive and made us feel welcome. He inspired confidence in the company and nothing was too much trouble for him. He made this a perfect visit to Warren Evans.

29 de dezembro de 2024
Avaliação não solicitada
logotipo da www.warrenevans.com

Resposta da www.warrenevans.com

Thanks for the kind words, Rachel!

Joe and the rest of the team are glad you had a enjoyed and felt comfortable during your visit to our showroom. It’s a pleasure to know that having the chance to try the beds and mattresses with the guidance of one of the sleep advisors proved to be helpful.

We’re sure you’re going to love your new Warren Evans products.

Avaliado com 5 de um total de 5 estrelas

Fantastic customer service …

I chose to have an online chat yesterday because I need a new mattress. I had been looking at hybrid mattresses from various well known suppliers but I was unsure of the quality for the price. I have severe back problems and mobility issues which makes getting to a showroom impossible hence I needed advice from a human, not a chatbot.
I spoke to Dawid who advised on which support level should be best and reassured me with the 10 week free return policy. The whole experience was that typical of family business rather than big shed mentality, thanks for the help and I can't wait to sleep in my new bed.

16 de dezembro de 2024
Avaliação não solicitada
logotipo da www.warrenevans.com

Resposta da www.warrenevans.com

Thanks for the kind words, Alan!

Dawid and the rest of the team are glad you had a positive experience shopping with us. Our customers’ needs are top priority to us and we always take time to listen to your needs and recommend the bed/mattress that best suits them.

We’re sure you’re going to love your new bed for many years to come.

Avaliado com 5 de um total de 5 estrelas

Just had my 4th painting job with Warren and sons

Just had my 4th painting job done at my house by Warren and sons. Paul was so good with his advice and working in with us when it suited to do the job. So happy with Zam and his crew for doing such a professional job and keeping me up to date with what they had done and what was left to do with painting the outside of my house. Also Zam explained about the paint he used and why it was the best product for our house. I recommend Warren and sons to family and friends.

12 de dezembro de 2024
Avaliação não solicitada
logotipo da www.warrenevans.com

Resposta da www.warrenevans.com

Hi, Michael! Whilst this is such a lovely review, I’m afraid we’re not the right company. But if you need a new bed and/or mattress, we’d love to help!

We’re sure these chaps would love to read your kind words too.

Avaliado com 3 de um total de 5 estrelas

Decent Quality, Room for Improvement

The furniture I purchased is decent, but not as impressive as I had hoped. While it's functional and sturdy, the finish and overall look aren’t as polished as the pictures on the website suggested. It would have been helpful to see more detailed images, particularly showing the piece from different angles. Delivery was on time, but the assembly instructions could be clearer. Overall, it’s good value for the price, but there’s definitely room for improvement in terms of product presentation and quality.

4 de outubro de 2024
Avaliação não solicitada
logotipo da www.warrenevans.com

Resposta da www.warrenevans.com

Thanks for the feedback, Oliver!

Even though we’re glad you had a positive customer experience, we’re sorry to read not everything was as you expected with the product.

All the products are under our 10 week free trial for this exact reason, as customer satisfaction is paramount to us. Kindly send us an email to sleep@warrenevans.com and we’ll make sure to put you in touch with our customer care team so we can assist in any way possible.

Avaliado com 5 de um total de 5 estrelas

Cannot recommend enough

Cannot recommend enough! Visited their showroom in Camden and was helped by Dawid to select the right bed for us. Simple process was painless and enjoyable - so much nicer than the chain bed stores.
Lovely new bed. Will definitely use them again.

8 de novembro de 2024
Avaliação não solicitada
logotipo da www.warrenevans.com

Resposta da www.warrenevans.com

Thanks for taking the time to leave a review, A S!

Dawid and the rest of the team are glad you enjoyed your visit to our Camden showroom and found it helpful.

It’s even a bigger pleasure to read you love our sleek and sturdy beds. Here’s to many good night’s sleeps.

Avaliado com 5 de um total de 5 estrelas

Outstanding customer service and advice

I have just bought my bed and mattress from Warren Evans - due to be delivered shortly. This was via a recommendation from a friend and I liked that I could customise the fabric etc for the frame. Their customer service is outstanding. Dawid couldn’t have been more helpful. Sending out samples promptly, responding really quickly to all my questions and offering great advice without any pushy sales approach. If their products are as good as their customer service - I will be very happy. But with a 10 week trial period with a no quibbles return guarantee, that gives me extra reassurance too. Many thanks Dawid.

11 de dezembro de 2024
Avaliação não solicitada
logotipo da www.warrenevans.com

Resposta da www.warrenevans.com

Thanks for the kind words, Lucinda!

Dawid and the rest of the team are you had a pleasant experience shopping with us and everything went smoothly. Our customer’s needs are important for us – we work hard to ensure you have a good night’s sleep.

We’re sure you’re going to love your new Warren Evans products.

Avaliado com 5 de um total de 5 estrelas

Best bed ever

Best bed ever! The mattress is an absolute dream. I bought the Organic+ 6000 Hybrid Medium Firm/Firm and I needed it in a tight time-frame and they made it happen. Customer service was lovely. So nice to speak to actual people too. I love a firm mattress but I think I even would've been happy with the Medium too? I love a mattress topper but this is super comfortable without one. I love that it's organic, natural and won't just end up in landfill, never to break down! I also bought the platform bed base to go with an antique bed head I own and it goes perfectly. A really solid & well-made bed base. Highly recommend.

11 de dezembro de 2024
Avaliação não solicitada
logotipo da www.warrenevans.com

Resposta da www.warrenevans.com

Thanks for taking the time lo leave a review, M G!

It’s a pleasure to read you had a positive experience shopping with us. We work hard to provide the best quality products and a detail-oriented customer service.

We’re glad you’re loving your new Warren Evans organic mattress.

Avaliado com 5 de um total de 5 estrelas

Great customer service

Just had new ottoman bed delivered which looks very smart. Had great communication about the delivery and when they arrived the delivery guys were on time, polite, courteous and efficient.

10 de dezembro de 2024
Avaliação não solicitada
logotipo da www.warrenevans.com

Resposta da www.warrenevans.com

Thanks for the kind words!

We’re glad everything went smoothly with your delivery and you had a positive overall experience shopping with us.

Thanks for the trust.

Avaliado com 5 de um total de 5 estrelas

The mattress is definitely more…

The mattress is definitely more comfortable than the one I had been using. It's firmer and I like that.
Great service from beginning to end. I was impressed that Warren Evans made a new mattress to my specifications.

24 de outubro de 2024
Avaliação não solicitada
logotipo da www.warrenevans.com

Resposta da www.warrenevans.com

Thanks for taking the time to leave a review, Ewan!

We’re pleased to read you had a positive shopping experience. It’s important for us that our customers get exactly what they need for a good night’s sleeps – we’re glad we could make it happen for you too.

We’re sure you’re going to be loving your new Warren Evans mattress for many years to come.

Avaliado com 5 de um total de 5 estrelas

Warren Evans in Bounds Green

Warren Evans in Bounds Green! Lovely showroom! Wonderful customer service! Thankyou Joe 🙏! Beautiful made wooden beds/ headboards and good choice of mattresses! All made better by the anazing Black Friday Deals 40% off! Thankyou

29 de novembro de 2024
Avaliação não solicitada
logotipo da www.warrenevans.com

Resposta da www.warrenevans.com

Thanks for the feedback!

We’re glad you enjoyed your visit to our Bounds Green showroom and had a pleasant experience shopping with us.

We’re sure you’re going to love your new Warren Evans products too.

Avaliado com 5 de um total de 5 estrelas

Superb

I visited Warren Evans over the weekend looking for a new mattress, and thanks to the superb service provided by Jade I quickly found the correct mattress for me. Jade was both super helpful and friendly.

Josh complimented Jade’s service with smoothly arranging delivery dates and payment.

Thank you Jade & Josh

23 de novembro de 2024
Avaliação não solicitada
logotipo da www.warrenevans.com

Resposta da www.warrenevans.com

Thanks for the kind words, Greg!

Jade, Josh and the rest of the team are glad you had a positive experience shopping with us and found your visit to one of our London showrooms reassuring and smooth.

We’re sure you’re going to love your new Warren Evans products too.

Avaliado com 5 de um total de 5 estrelas

Had a number of beds

Had a number of beds - frames and mattresses - from here over the years. Great every time. We met Warren Evans himself on our most recent visit to the showroom and I told him they didn’t quite have the frame I wanted. I wanted a wooden headboard and upholstered frame. So he said that was a good idea and made one up for me. That’s what I call service. Marcin, Josh and Jade were the main guys who gave me a solid gold service every time I visited before I purchased. And the bed is sooo comfortable. The delivery guys were great too. Would recommend them without hesitation.

1 de outubro de 2024
Avaliação não solicitada
logotipo da www.warrenevans.com

Resposta da www.warrenevans.com

Thanks for taking the time to leave a review, Sal!

We’re so glad you enjoyed your visit to one of our North London showrooms and you had a pleasant time with Warren and the rest of the team.

It’s a pleasure to read Warren could make it happen to you and make it all seem so effortless and easy. We’re proud to see our customers love their products.

Thanks for the visit and for trusting us with your sleep needs.

Avaliado com 5 de um total de 5 estrelas

Found this company online as I was…

Found this company online as I was looking for organic mattresses.
I decided to drive to the warehouse and try them and was pleasantly surprised with the service I received from Joe , he was very professional and explained everything in detail, which made me feel more confident about the product and the company
I would highly recommend buying organic mattresses from Warren Evans 😊

20 de novembro de 2024
Avaliação não solicitada
logotipo da www.warrenevans.com

Resposta da www.warrenevans.com

Thanks for taking the time to leave a review, Mrs Kashket!

We’re thrilled you had a pleasant experience visiting one of our North London showrooms, as it helped you feel more comfortable in your decision. That’s why we’re here, to help our customers find the right bed and mattress for their needs either in store or online.

We’re sure you’re going love your new Warren Evans organic mattress.

Avaliado com 5 de um total de 5 estrelas

Great experience - thank you!

I was greeted as soon as I entered the showroom & was helped immediately without any hard sell. I was helped to find exactly what I wanted & didn’t feel pressured at any point. The Warren Evans beds are really lovely & storage is so practical. They were originally recommended to me & I’ve since recommended to friends. It was worth the 2-hour drive today - thank you!

17 de novembro de 2024
Avaliação não solicitada
logotipo da www.warrenevans.com

Resposta da www.warrenevans.com

Thanks for the kind words, TS! And thank you as well for driving for two hours just to visit our showroom.

We're so glad you had a positive experience shopping with us and found your visit to our showroom smooth and pressure-free.

We work hard to create an homely environment where customers can comfortably try the beds and mattresses to ensure they've found the right option to match their needs. We're happy that was the case for you too.

We're sure all the people that gave you advised you to shop with us were right and you're going to love your new Warren Evans products.

Thanks for the trust.

Avaliado com 5 de um total de 5 estrelas

Strong Beds - love the style and so durable

I just wanted to say that we have two Warren Evans beds and matresses. Both are great and one we have had for over 20 years. We got new Warren Evans matresses a few years ago and they are so comfy - all our visitors say so as well. Thanks Warren Evans we wish you well.

15 de novembro de 2024
Avaliação não solicitada
logotipo da www.warrenevans.com

Resposta da www.warrenevans.com

Thanks for the kind words, Melanie! It’s always a pleasure to read from returning customers.

We’re glad you and your visitors are loving your sturdy and sleek Warren a Evans beds – and the ones you purchased 20 years ago is still going strong!

Thanks for the trust throughout the years.

Avaliado com 5 de um total de 5 estrelas

Exquisite

Excellent communication superb beds great price. Assembly team prompt quick friendly. Well worth doing business with. All the bed you will ever need

13 de novembro de 2024
Avaliação não solicitada
logotipo da www.warrenevans.com

Resposta da www.warrenevans.com

Thanks for taking the time to leave a review, Gary!

We’re glad you had a positive experience shopping with us, from purchase to delivery.

We’re sure you’ll be loving your new Warren Evans items for many years to come.

Avaliado com 4 de um total de 5 estrelas

I unfortunately witnessed bullying by…

I unfortunately witnessed bullying by management towards a staff member in the showroom during a visit. I expressed my concern to the agent and got names, this manger then took my details out of their system and called to gaslight me. I tried to follow up and email support but have not heard anything back in two weeks. Not sure if you can trust a company that brushes such actions under the carpet.

I have been informed that Warren Evans has taken steps to protect its employees, and the agent mentioned above is no longer with the company. Although communication was delayed, I’m glad to know that a small business will not be held back by poor management. It’s unfortunate that I purchased a bed elsewhere in the meantime, as the quality at Warren Evans is among the best I tested.

2 de novembro de 2024
Avaliação não solicitada
logotipo da www.warrenevans.com

Resposta da www.warrenevans.com

Thanks for taking the time to leave a review, Brian.

We're sorry to read you didn't have a positive experience. Unfortunately, we haven't been able to find any reports on this issue.

Our staff and customers’ well-being is extremely important to us. If you could kindly send us an email to sleep@warrenevans.com, we'd love to find out more about your experience and this particular incident.

Avaliado com 5 de um total de 5 estrelas

Very quick response and addressed all…

Very quick response and addressed all questions. Knowledgeable and helpful. Thank you

8 de novembro de 2024
Avaliação não solicitada
logotipo da www.warrenevans.com

Resposta da www.warrenevans.com

Thanks for sharing your experience shopping with us!

We're glad it went smoothly and you found it reassuring.

We're sure you're going to love your new Warren Evans items too.

Avaliado com 5 de um total de 5 estrelas

Great service from David

Great service from David, taking time to tell us about the differ by types of mattresses. I already have a Warren Evans bed in my spare room and on the recommendation of my son decided to get one when I replaced my current mattress. Can’t wait …. Like floating on air

1 de novembro de 2024
Avaliação não solicitada
logotipo da www.warrenevans.com

Resposta da www.warrenevans.com

Thanks for the kind words, Jan! It’s always a pleasure to read from returning customers.

Dawid and the rest of the team are pleased you’re happy with both the service and the products.

We’re glad you’re loving your current mattress and we’re sure you’ll love this one as much. What a joy it is to read we’re helping people with their sleep needs.

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