Water IrrigationAvaliações 

Some people claim to be dogs. Then the dogs what can they be? Can they be water at least? What can they be if people say they are dogs? I would like the water to water for God. Help me God water in Your Creation Your Might Your wisdom, Your freedom, Your righteusness, Your justice and Your will. Thank you Water irrigation for your good service to the planties and plantilinnes and plantzois and all the plants biologyc. The others dont need
Claudia-Iuliana Ciofu Everett from UK. Sinner of" I wasnt wealthy enough."

The products are good. The service is lacking as you reach out and nobody replies! I sent 3 emails…. The system needs more explanation than just the videos. The products need more instruction such as if you purchase this product it should show what all is needed for you the make sure you order all the correct pieces, hence why we had five different orders because we were missing the main components and had to wait.
It’s no brainer! But even with their little instruction manual that they include in the package, it does not show that you need to clamp onto every hose to secure properly and is very important to put this on at the beginning not when you’ve done so much of the work already and then having to go back and take apart and then clamp them back together again it’s double work and it’s not made very clear. It is a great system but there’s a lack of support if you run across a problem your stuck!
Which I say if you have plenty of time to put in an irrigation system, go for it you’ll figure it out the hard way like we did.
Will I buy from them again? yes just because my husband and I finally figured it out.

This company used to be brilliant, great products, quickly delivered, always contactable for advice.

I bought my main drip watering system from them a few years ago and they were fantastic, unfortunately I recently had to replace my timer and have had issues with leaking and attachment for which I’ve had to email for any advice as they no longer bother with a customer service telephone number. Extremely irritating if you are in the middle of set up and you need help there and then.

So disappointing as they used to be incredibly good.

Cannot complain about the delivery, but returns process with an online form which you must print out... It's 2026, not 2006. Do you want me to fax it to you? Just silly. Having read here what other unpleasant experiences other have had, I consider myself lucky. Funny how people fail to realise how small things make a difference, or simply put themselves in the shoes of the customer. Boasting about 28-day returns but requiring a printer...

Ordering from this company and getting answers to basic questions was a frustrating experience from start to finish.

The website is slow, clunky, and difficult to use. When I needed advice about products and connectors for my project, there was no option to speak to someone directly. Instead, I had to use the chat system, which took around two days to receive a response. Unfortunately, the information I was given was incorrect, resulting in me ordering the wrong items.

Because of the poor advice, I ended up having to return around half of my order, causing unnecessary delays and inconvenience. For a company selling products, accurate and timely support is essential, and in my experience, they fell well short of expectations.

I would recommend looking elsewhere, particularly if you need product guidance before ordering. Being able to speak to a knowledgeable person in real time would have saved a lot of time, hassle, and return costs. This company really needs to improve both its website performance and customer support.

Bought various hoses and connectors. Transaction went smoothly and it was all delivered very quickly. So very pleased with the service I received.

Placed an order for over £500.

Awaited delivery date which came and went. Order was showing despatched.

Finally decided to contact to chase the order. Nothing had been done with the order, the main products had since gone out of stock and the sales rep attempted to just refund the missing items and despatch the rest - a pointless idea unless theyd asked first.

Zero confidence in this company, clearly their systems dont exist.

What a fantastic service. I found I needed parts at 4pm on a Friday before a Bank Holiday. I looked at the service with a smile I normally use and they were £5 each, I needed 6. A bag of 5 was less than this so I ordered 2 bags next day delivery. But of course so late delivery was to be Tuesday. Imagine my surprise when at 11am the next day, Saturday, Evri rang the bell with my parts.
What a fantastic service.
On the humorous side, I thought I was going to have a quiet weekend however the wife saw the parcel, but it rained anyway so no problem.

I ordered for the first time this April. I was really impressed - high quality products and prompt delivery. An item happened to be damaged/incomplete and a replacement was dispatched the same day without questions or quibbling.

Made an order and paid next day delivery. Got message from Evri say delivery delayed although I have had 2 previous order to the same address. On knowing I tried reaching out however there’s no phone number. Absolute joke. Delivery POOR customer service POOR. would I use again. NOOOOOOOOOOO

Waiting for my refund.

Ordered Hydrosure Double joiners that were too big for my water irrigation pipes. Returned the item only to find out that I not only had to pay for the return postage, but also the original postal costs were deducted from the refund! I paid to the shop £7.58, plus £2.70 to return the item. Total cost £10.28 only to be refunded £3.59! Total rip off Hydrosure, no business from me again

I bought 2 x HydroSure Dual Outlet Water Timers which failed within a year due to plastic degradation. They were replaced and both the replacments subsequently failed. Depsite the clear design flaw (now regularly showing up in their product reviews), Water Irrrigation refused to help as it was outside the 1 year warranty period.

An inactive object should not fall apart from sunlight exposure alone and it is totally unacceptable to sell these for £30/unit when they have a realistic lifespan of 1 year.

The company refused to replace but offered no alterntive either, such as a discount on an alternative. Poor product, poor service, avoid at all costs!

Ordered irrigation timers for urgent use. This company uses Evri for delivery - the worst delivery company in the UK, but cheap for them. Their website says Evri will attempt delivery 3 times before sending back to company, and leave a card to prove delivery was attempted. NOT TRUE, Evri attempted delivery once (so they say) left no card and immediately returned to sender without further delivery attempts.
I only discovered this two days later, on the waterirrigation website, the day before Good Friday. No contact telephone numbers for Waterirrigation, just an online form, which I used. But of course they are closed all 4 days of Easter.
Seriously worried as we have had a spell of dry weather, no rain for all my recently planted greenery.
Really poor modus operandi from Waterirrigation. They have my money, but I have no timers., and no explanation of why Evri
UPDATE 7 APRIL - waterirrigation have replied to one of my 4 emails today, the first day they are open after Easter. They acknowledged the timers had been returned to them, but no reason given. They said they were sending them again by DHL overnight delivery. When I receive them I will update again, and also rate the waterirrigation response they asked for.
UPDATE 27 APRIL
I had a prompt email from the company on the day after Easter. They were re-sending the 5 timers via DHL, which generally do a decent job, and I received them, so I was pleased with that and thought I could exonerate them.
After installing all 5 timers, we found that one was not working due to a function failure. This was a real let down as some of my expensive Yew plants have gone brown and will die now, as we did not realize it was not working for several days during this very dry spell.
I contacted the company by email to say I wanted a replacement for the faulty timer. They said I would not have to return it if I sent a video demonstrating why it was not working. This is not something I am prepared to do, as it is time consuming. I would rather send them the faulty timer and let them work out why it is faulty, I don't believe this is the job of the customer, who has already been let down with a faulty timer. I have asked for an address to return the faulty timer for a replacement, and will update if I get one, and how long it takes.
UPDATE
Water Irrigation's policy is that they will only accept for a refund unused with all packaging in place.
For a faulty one, you must take a video of the fault in action to prove it is faulty! Easier said than done, and very time consuming.
Sounds like they really don't want to replace faulty timers, and the onus is on the customer to prove it is faulty.

terrible service! NO AFTER SALES SERVICE! There is NO phone numbers! Everything is done via email and cannot speak to anyone! AVOID THIS COMPANY!!!

I have placed three recent orders for a diy garden irrigation install. My parcels were expertly packed, all items were in great condition and of excellent quality. I found 95% of the parts I needed (only wish they also had a few more options for pipe converters 25mm-16mm etc.). Order was placed on a weekend, parcels were shipped first thing Monday with clear tracking and delivered on Tuesday. I will definitely keep in mind in future as this was a great experience.

No phone option at all if you need customer services which I did to discuss a replacement product. Only option is an online form which promises a 4 hour response. Four days later and 2 messages and still no reply so my order will be returned and I’ll buy elsewhere.

I was offerd a 10% discount but couldn't use the offer voucher. An email to the customer service followed with a reply in minutes (not hours). The end result was my discunt voucher was honoured.
Sometimes its not all about the problem, its how the company resolves the problem. Customer support were very polite and helpeful. YES I'll be using them again.

Ordered on 23 Dec 2025, paid for next day delivery.
Every single item as ordered delivered on Dec 24.
How pleasant to give such positive feedback. Most important of all, the quality of products they sell are good quality at fair price.

I paid for next day delivery for a product which I did not receive. I have emailed them twice as there is no contact telephone number and am still waiting for the products. Am very disappointed in the service. If I don't hear back I will be asking for a refund from my credit card company.

I’ve placed 3 orders in the last month. All for next day delivery. The first arrived on time via DHL. Both the others were sent via Evri (They are a cheap courier for a reason!) One arrived 1 week later after much chasing. The other is still awaited again one week since ordering. Email repos es are irrattic, and no phone to be able to call. (Did find one via Companies House, but recorded message to say that the line had been closed)! Still hoping I will get my order???
Think carefully before ordering from them. As you can see from the feedback on TrustPilot, it’s a frequent issue.