We needed to de register for water rates at one of our sites which we had been billed in error, from start to finish I dealt with Ed who couldn't have been more helpful. He constantly checked in/updat... Ver mais
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Veja o que dizem as avaliações
Sandra remeberd my name.. i was ringing with a problem which Sandra helped with without intrusive and talked me through the next stages I needed to go through to have accress to my organisations acc... Ver mais
A empresa respondeu
Mike was very polite and professional, he was able to help me with access to our account, he explained everything clearly and in detail. I am very pleased to say that I now fully understand how paperl... Ver mais
A empresa respondeu
We had issue with a water leak and complications trying to locate it, Wave who are our Billing company has helped to locate and now trying to help with a leakage allowance for us. A big thank you to S... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Wave
Escrito pela empresa
Wave is an award-winning, national water and wastewater retailer and we’re here to support organisations who are working hard to run better, the businesses striving to grow faster, and the companies dedicated to going greener.
Helping our customers manage their water and wastewater is what we do. We want organisations to count on us to find efficiencies and sustainable ways to reduce consumption, to help drive down water waste, and save money on their bills. We use our specialist knowledge and expertise to support over 300,000 customers from SMEs to the Public Sector, large industrial sites to country-wide commercial organisations.
But our work doesn’t stop there. We’re committed to making a difference in local communities through volunteering, social value days and charity work, as well as enhancing belief and potential amongst the next generation as part of our Social and Sustainability Promise.
Our commitment to our people, customers and our planet has all helped us to achieve the prestigious Water Retailer of the Year award three times, in 2021, 2023 and 2025.
Informações de contato
PO Box 745, PE29 9PW, Huntingdon, Reino Unido
- 0333 207 9283
- hello@wave-utilities.co.uk
- www.wave-utilities.co.uk
4,8
Excelente
9 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Pleasant and informed response
Phone call answered quickly. Pleasant and informed response which answered my questions.
2 de outubro de 2026
Avaliação não solicitada
Resposta da Wave
I'm happy to hear Caroline was able to help with your queries, Brian! Thank you for taking the time to share your feedback with us, it really does mean a lot. Have a lovely day - Fiona
Will has been brilliant today
Will has been brilliant today, solved our issue and made things easier in a way we didn't think about. Thank you
2 de outubro de 2026
Avaliação não solicitada
Resposta da Wave
Hi Abdur, thank you for taking the time to share your comments with us! I'm so pleased Godswill was able to help resolve the matter and make things easier for you. I will be sure to pass your feedback on to him. Have a fab day - Fiona
Denise dealt with my issues today at…
Denise dealt with my issues today at 12:38 on friday 2 of october. Her customer service skills were amazing. She was ever so polite and did her best to solve every issue. I had 10 out of 10 for her service skills amazing.
2 de outubro de 2026
Avaliação não solicitada
Resposta da Wave
Thank you for sharing this fantastic feedback with us, Sabrina! Denise will be over the moon! Have a great day - Fiona
Account transfers
Needed to transfer multiple accounts into a new name- Debs on live chat was very quick and helpful and all done within a short amount of time
2 de outubro de 2026
Avaliação não solicitada
Resposta da Wave
Hi Caroline, thank you for sharing your feedback with us! I'm so glad to hear Debs was able to get your accounts updated so quickly! I know your comments will mean a lot to her. Have a fab day - Fiona
Really helpful advice
Really helpful advice. Felt listened to and guided. Excellent customer service
2 de outubro de 2026
Avaliação não solicitada
Resposta da Wave
Hi Ann, I'm so pleased Denise was able to help and support you through your concerns. I will make sure she gets to read your lovely feedback. Have a great weekend - Fiona
Sandra was very helpful and…
Sandra was very helpful and understanding.
2 de outubro de 2026
Avaliação não solicitada
Resposta da Wave
Thank you for your lovely feedback, Lynette! Sandra will be so pleased she could help you! Have a fab weekend - Fiona
Invoice issue quickly dealt with.
2 de outubro de 2026
Avaliação não solicitada
Resposta da Wave
I'm so pleased we were able to help with your billing query, and so quickly too! Have a great weekend - Fiona
Very good customer service really…
Very good customer service really helpful
2 de outubro de 2026
Avaliação não solicitada
Resposta da Wave
Hi Victoria, thank you for taking the time to share your feedback with us! I'm so glad Mitesh was able to help with your queries today! Have a lovely weekend - Fiona
Resposta da Wave
That's what we like to hear! Thank you for sharing your feedback with us, it really does mean a lot! Have a great weekend - Fiona
Leakage Issue
We had issue with a water leak and complications trying to locate it, Wave who are our Billing company has helped to locate and now trying to help with a leakage allowance for us. A big thank you to Sandra who sent us details on how to perform a stop tap test which found the leak. Also a big thank you to Chloe who is helping us with the leakage allowance. The customer services are always very helpful, pleasant and patient. Much Appreciated
8 de setembro de 2026
Avaliação não solicitada
Resposta da Wave
Hi Carl, thank you for sharing your kind words with us! I know leaks can be very stressful, so I'm happy to hear Sandra and Chloe have been able to support you through the process. I'll be sure to pass your feedback on! Have a great weekend - Fiona
The lady I spoke to was very reassuring
The lady I spoke to was very reassuring
1 de outubro de 2026
Avaliação não solicitada
Resposta da Wave
Thank you for taking the time to share your comments with us, Jayne. I'm so glad Caroline was able to put your mind at ease. Have a lovely weekend - Fiona
What a very helpful customer service lady .
I had to call to question a rather excessive bill after a second estimated bill .
Thank goodness Lyndsey answered my call . She was so helpful and very quickly realised the problem . My problem was quickly resolved and i was mire than happy with the service i received .
1 de outubro de 2026
Avaliação não solicitada
Resposta da Wave
That's brilliant to hear, thank you so much for letting us know! Lyndsay will be over the moon with your comments and so pleased to know she could help! Have a lovely weekend - Fiona
I have had a lot of issues and every…
I have had a lot of issues and every member of staff that I have spoken to has been simply brilliant. Not a long wait to speak to some one, so understanding, polite and generally extremely helpful. If every customer service team took a leaf out of their book, the world would be a better place. WELL DONE!!
1 de outubro de 2026
Avaliação não solicitada
Resposta da Wave
Wow, thank you for sharing such fantastic feedback with us! Your comments will mean the world to Joanne! I'm so pleased we could help get the issues sorted. Have a fab weekend - Fiona
the lady i spoke to was very helpful…
the lady i spoke to was very helpful and did what i needed done
1 de outubro de 2026
Avaliação não solicitada
Resposta da Wave
Thank you for your lovely feedback, William! I'm happy to hear Caroline could help with your query! Have a great weekend - Fiona
Resposta da Wave
I'm so pleased to hear it! Thank you for taking the time to share your feedback with us, I know it will mean a lot to Sandra. Have a fab day - Fiona
Clear communication
Clear communication. Able to help with query straight away.
1 de outubro de 2026
Avaliação não solicitada
Resposta da Wave
That's brilliant to hear, I'm so pleased our team could help resolve the matter so quickly. Have a lovely day - Fiona
Staff are most helpful & pleasant
Staff are most helpful & pleasant. Everyone I have dealt with has explained things clearly. They are deserving of the title Customer Care as they do care for their customers
1 de outubro de 2026
Avaliação não solicitada
Resposta da Wave
Hi Judith, thank you so much for sharing your lovely feedback with us. It really does mean a lot! Have a fab day - Fiona
Resposta da Wave
Thank you for your feedback, Ivan! I'll be sure to pass this on to Sandra, she will be delighted! Have a lovely day - Fiona
Great helpthanks
1 de outubro de 2026
Avaliação não solicitada
Resposta da Wave
Thank you for taking the time to share your feedback with us, Dan! Olivia will be so pleased to know she could help with your query. Have a fab day - Fiona
Excellent service via the online chat.
Excellent service via the online chat.
1 de outubro de 2026
Avaliação não solicitada
Resposta da Wave
I'm glad you found our online chat useful, and that Debs was able to help with your query! Have a lovely day - Fiona
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