We needed to de register for water rates at one of our sites which we had been billed in error, from start to finish I dealt with Ed who couldn't have been more helpful. He constantly checked in/updat... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
Sandra remeberd my name.. i was ringing with a problem which Sandra helped with without intrusive and talked me through the next stages I needed to go through to have accress to my organisations acc... Ver mais
A empresa respondeu
Mike was very polite and professional, he was able to help me with access to our account, he explained everything clearly and in detail. I am very pleased to say that I now fully understand how paperl... Ver mais
A empresa respondeu
We had issue with a water leak and complications trying to locate it, Wave who are our Billing company has helped to locate and now trying to help with a leakage allowance for us. A big thank you to S... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Wave
Escrito pela empresa
Wave is an award-winning, national water and wastewater retailer and we’re here to support organisations who are working hard to run better, the businesses striving to grow faster, and the companies dedicated to going greener.
Helping our customers manage their water and wastewater is what we do. We want organisations to count on us to find efficiencies and sustainable ways to reduce consumption, to help drive down water waste, and save money on their bills. We use our specialist knowledge and expertise to support over 300,000 customers from SMEs to the Public Sector, large industrial sites to country-wide commercial organisations.
But our work doesn’t stop there. We’re committed to making a difference in local communities through volunteering, social value days and charity work, as well as enhancing belief and potential amongst the next generation as part of our Social and Sustainability Promise.
Our commitment to our people, customers and our planet has all helped us to achieve the prestigious Water Retailer of the Year award three times, in 2021, 2023 and 2025.
Informações de contato
PO Box 745, PE29 9PW, Huntingdon, Reino Unido
- 0333 207 9283
- hello@wave-utilities.co.uk
- www.wave-utilities.co.uk
4,8
Excelente
9 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da Wave
Thank you for your feedback, Ivan! I'll be sure to pass this on to Sandra, she will be delighted! Have a lovely day - Fiona
Great helpthanks
1 de outubro de 2026
Avaliação não solicitada
Resposta da Wave
Thank you for taking the time to share your feedback with us, Dan! Olivia will be so pleased to know she could help with your query. Have a fab day - Fiona
Excellent service via the online chat.
Excellent service via the online chat.
1 de outubro de 2026
Avaliação não solicitada
Resposta da Wave
I'm glad you found our online chat useful, and that Debs was able to help with your query! Have a lovely day - Fiona
Caroline was very helpful and sorted my…
Caroline was very helpful and sorted my problem out.
30 de setembro de 2026
Avaliação não solicitada
Resposta da Wave
Thank you for sharing your comments with us, Helen! I'm so glad to hear Caroline was able to resolve the issue. Have a lovely day - Fiona
Friendly and helpful agent for new…
Friendly and helpful agent for new account setup.
30 de setembro de 2026
Avaliação não solicitada
Resposta da Wave
Hi Andrew, I'm so glad we could get your account set up for you. Have a great day - Fiona
Spoke to a lovely lady called Angela…
Spoke to a lovely lady called Angela was amazing and helped me with everything I needed help with. Thankyou so much
30 de setembro de 2026
Avaliação não solicitada
Resposta da Wave
Thank you for taking the time to share your lovely feedback with us, Lauren! I know Angela will be delighted with your comments! I'm so pleased she could help. Have a fab day - Fiona
Refund Request
The Customer Service person - Will was very helpful and sorted the issue incredibly quickly.
30 de setembro de 2026
Avaliação não solicitada
Resposta da Wave
Thank you for your kind feedback, I know it will mean a lot to Godswill! Have a lovely day - Fiona
Helpful and friendly service
Helpful and friendly service
30 de setembro de 2026
Avaliação não solicitada
Resposta da Wave
That's excellent to hear, Brian! I will be sure to pass this on to Azee, he will be delighted! Have a lovely day - Fiona
Angela at Wave was very helpful
Angela at Wave was very helpful. She provided all the information I needed quickly and accurately and checked I had the correct access to submit more regular readings. Very happy with the service provided.
30 de setembro de 2026
Avaliação não solicitada
Resposta da Wave
Thank you for sharing your lovely comments with us! I know they will mean so much to Angela. Have a fab day - Fiona
No response whatsoever
No response whatsoever, no acknowledgement and yet you want feedback?!! Seriously..an absolute joke!!
28 de setembro de 2026
Avaliação não solicitada
Resposta da Wave
Good afternoon Jayne - I've not been able to reach you over the phone, but I have emailed you to see when is best for us to discuss this matter. I hope to hear from you soon. Thank you - Fiona
Helpful
Helpful, polite and knowledgeable. Was able to answer all my questions and offer help with the online account.
A pleasant experience.
30 de setembro de 2026
Avaliação não solicitada
Resposta da Wave
Hi, thank you for taking the time to share your comments with us. I'm so pleased Azee was able to help with your query and answer all your questions. Have a lovely day - Fiona
Joanne was very helpful and friendly
Joanne was very helpful and friendly, explaining answers clearly to my questions. This lady is a credit to your company.
30 de setembro de 2026
Avaliação não solicitada
Resposta da Wave
Thank you for your amazing feedback, Bernie! I will make sure Joanne gets to read your comments, she will be over the moon. Have a lovely day - Fiona
Great customer service
Great customer service. Kind and no long waiting times. No ai use- access to an agent easily
30 de setembro de 2026
Avaliação não solicitada
Resposta da Wave
Thank you for sharing your lovely feedback with us, Edith! I know it will mean a lot to Godswill! Have a great day - Fiona
The agent responded and gave solution…
The agent responded and gave solution to the issue of my calling
29 de setembro de 2026
Avaliação não solicitada
Resposta da Wave
Hi Bolade, thank you for taking the time to share your comments with us! I'm glad Sandra was able to get the matter sorted for you! Have a lovely day - Fiona
While Customer Service was responsive
While Customer Service was responsive. Wave's pricing is opaque and when asked for details and confirmation of charges information was not provided. Also link to disconnect supply did not work and as yet not provided over email.
21 de setembro de 2026
Avaliação não solicitada
Resposta da Wave
Good morning Ross, thank you for bringing these issues to our attention. Please be assured I will looking into this and will be in touch later today to discuss further with you. Thank you - Fiona
Professionally dealt with and…
Professionally dealt with and informative
29 de setembro de 2026
Avaliação não solicitada
Resposta da Wave
Thank you for taking the time to share your comments with us, Mandy! I'm happy to hear Mike was able to help with your account query. Have a lovely day - Fiona
Agent handling the call was polite and…
Agent handling the call was polite and helpful.
29 de setembro de 2026
Avaliação não solicitada
Resposta da Wave
Hi Adrian, thank you for taking the time to share your feedback with us. I am so pleased Rahida was able to help with your query. Have a lovely day - Fiona
The customer service was fantastic…
The customer service was fantastic thank you
29 de setembro de 2026
Avaliação não solicitada
Resposta da Wave
Thank you for sharing your lovely feedback with us, Paul! Lyndsay will be so pleased she could help get your account sorted. Have a fab day - Fiona
Caroline was very professional and…
Caroline was very professional and resolved my issue very quickly.it is a breath of fresh air to speak to an advisor that does not refer to 2 other departments
28 de setembro de 2026
Avaliação não solicitada
Resposta da Wave
Hi Alyson, thank you for taking the time to share your feedback with us. Caroline will be delighted with your lovely comments! I'm so pleased she could help you. Have a great day - Fiona
So quick to reply and helped with my…
So quick to reply and helped with my issue so professionaly thanks again. it was so easy!
28 de setembro de 2025
Avaliação não solicitada
Resposta da Wave
That's great to hear, Brenda! Thank you for taking the time to share your comments with us, it really is appreciated. Have a lovely day - Fiona
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