Bamboo (Closed) Avaliações 

Cancel trips after you paid for flights & travel insurance & then don’t refund your money. Pure theft. Stay far away. Last August We booked a trip to Tahiti for February 22. They cancelled trip in December, after we had paid for flights & insurance. They rescheduled the trip for November 2022 & we were able to change flights. Then in june they canceled that trip due to “staffing issues.” Told us it was rescheduled for October 2023. Our Airline wouldn’t let us extend that far so we’re going to Tahiti on our own. They hide behind their no refund policy even when they fail to provide the service that’s paid for. I’ve contacted the BBB but I’m not holding my breath.

I love how there is so much of a focus on wellness which speaks volumes about Bamboo's commitment to their visitors!

I went through all the trip plans that Bamboo provides and I found them surprisingly helpful. They were pretty different from the stuff that I got from my travel agent and it was great to be able to compare.

DO NOT SIGN UP FOR A BAMBOO TOUR!!!!!
Bamboo USED to be a legitimate company offering quality tours. That changed in recent years. They take your money, refuse to give refunds, give conflicting information as to what yours are scheduled to go, and when accidental overpayment was made by me, they did not notify me of the overpayment and now refuse to refund the accidental overpayment. While other tours and cruises are back to full operation, Bamboo has refused to say that the money paid for canceled tours was held in trust for future dates and instead, refuse to give refunds when THEY canceled the tour. My May 2023 tour to Costa Rica has been canceled by them. WHY? That is over 6 months away. It makes it appear that Bamboo is operating a Ponzi scheme. Where is the money paid over the past 3 years for tours that did not go forward. Bamboo refuses to answer that question.

I LOVE Bamboo. Succulent spots for techies and foodies alike, which is exactly what I'm looking for when I'm on the road.

I have never seen a better time to book my dream vacation, and Bamboo made it happen.

Do not travel with Bamboo! They used to be a good company before covid. They are now postponing a lot of the trips and not refunding the money to those who have paid. You cannot reach anyone from their office and I’ve only received generic emails stating that someone will contact me soon. I’ve found a petition requesting some action from bamboo. There’s also a page on FB called “bamboo rip off”, that over a 100 member in the same situation. Do not travel with Bambo!

If I could give 0 stars I would. My husband, sister and myself booked and paid for a trip to Peru for April 2023. We got a very confusing email in September that our trip was on hold due to people dropping out. I sent angry emails trying to get an answer and they then sent an email to me only (not the others on my trip) saying opps sorry. Technical glitch and your trip is on. My sister reached out to them asking them to stop the payment plan and they responded they would as the trip is on hold anyway. No one can get a straight answer, they keep booking trips ad they have a backlog of 3 years worth of customers that havent gotten their trips and they refuse to refund any money. This used to be an amazing ethical company but not any longer. Do not book with them!

Bamboo have postponed my tour to Vietnam next march for the third time. They are cancelling so many tours even ones that are full. The explanations are pathetic and covid is still the major reason. Some people going on the same tour have booked flights. Bamboo aren't replying to emails or offering refunds. They are still advertising and taking deposits. Bamboo used to be a good company but I wouldn't touch them with a barge pole now. DO NOT BOOK a tour with this second rate company who will possibly go bust.

DO NOT BOOK WITH THIS COMPANY… They will take your money, then cancel your tour and keep your money. I booked a Bali trip in 2019 for travel in 2020.. fast forward through Covid and everything was extended until July 2022. Then early in the spring of 2022. I got an email stating that my trip had to be pushed to 2023. They sent me a dates to choose from so I picked early July. When thought everything was good, they contacted me a few months later, stating that they couldn’t run that date but could add me to a date in late June. I very hesitant that they would cancel again so I emailed them requesting reassurance that the trip was good. They also told me it had switched from a 50+ trip to an all ages trip. Being in my early 50s I wanted to make sure that I could keep up with the age group that I was traveling with so I asked them how many travelers, and what were the age ranges . I got a response back with a list of ages of 14 people for the tour date that they told me was available for me. They reassured me that the trip was full and that I was on it and that we were moving forward for June 30 of 2023. Approximately A week after getting the confirmation that the trip was full and that I was on it confirmed as a traveler, I booked my flight. A week after I booked my flight I get another email stating that the travel group for Bali for the date that they made me choose from, had now drops below the minimum to make the tour go, so it is now canceled yet again. After being frustrated for three years and no longer feel secure in traveling with this company, I requested a refund with no response. I have another tour booked for Uganda in 2024. Again, Not feeling confident that this company will actually run any tours that they have received money for, I have also requested a refund of this tour, only to get no response. There are thousands of other travelers who booked through BAMBOO who have lost they thousands of dollars. Bamboo keeps taking money but nothing is happening. It have been relayed that they aren’t paying their employees, guides and drivers. Where is all the money that has already been paid actually going if they haven’t run any trips in 2 years? With all the millions of dollars they have received, it should have been in a trust to be used to run tours when the world opened up again, but they haven’t. They are still heavily advertising to unsuspecting new travelers trying to get money so they can keep spending it. OWNER MARK had a VERY LAVISH WEDDING IN MAY 2022 and COLIN STARTED A VERY EXPENSIVE BOATING HOBBIE…. but they say they have no money to run tours.. There are thousands of travelers who have paid for thousands of tours over the last three years and Colin and Mark have continued collected money even while tours are not being run.. we’re talking 100,000 if not $1 million worth of travel money that they are not using for any tours. My question is where is the money going . Where is my money? Where is everyone’s money? If you’re not using it to run the Tours because you keep canceling it then just give it back to us so that we can find another company that we could actually travel with. The next step is contacting the Better Business Bureau, as well as potentially submitting a class action suit against them. DO THE RIGHT THING, RETURN OUR MONEY ASAP and STOP COLLECTING MONEY FROM NEW TRAVELERS UNTIL YOU CAN FULFILL THE TOURS THAT HAVE ALREADY BEEN PAID FOR.

I was very lucky enough to be embarking on my first solo trip to Japan, after being a travelling companion of three other companions studying abroad in Vienna. What I didn't know was how hard navigating the complex network of train systems could be. Thankfully, I had just the right contacts with Bamboo!

I have just done my third tour with this company. They are brilliant. The staff do everything possible to make sure you have a wow holiday. volunteering is amazing. Fantastic company

I had a great experience dealing with Bamboo for my latest travel reservations. I was able to chat with an excellent representative and see the best deals live through their platform seamlessly.

What a wonderful experience! Very well planned and carried out by Jana Bamboo! ❤️ Our personal driver was quite efficient and personable. Costa Rica has so much beauty and memorable experiences. I feel blessed to be a part of this BamFam!

I can't imagine my life without Bamboo. I organize adventurous trips all the time and never thought that I save as much as I do. For both me and my friends, they're a lifesaver. They also make every part of the process simple, fun, and more efficient...

As a more seasoned traveler and traveler, it's useful to have a travel assistant. Bamboo helps with everything from advising on flights and accommodations to packing, confirming itineraries, and giving price alerts.

We originally signed up to go to Thailand in 2020. We signed up in 2018. Canceling tours for 2020 was definitely acceptable. But I have now been on tours with other companies in 2022, when bamboo still continues to cancel tours and not offer refunds. My mom was removed from a tour by bamboo, they will not respond to emails regarding the error or give me a definitive answer if the tour is happening. They are canceling tours and claiming “people are dropping out” or “minimum number of people have not been met” when the tours will show they are full the day before they announce there are not enough people. They give blanket statements constantly and will not provide refunds. They continue to advertise tours on their site. When people who have been signed up have not had the chance to encounter a tour.

Stealing money! Held my money hostage for 2 years. Still canceling trips

Initially I did two tours with We Are Bamboo Over 50 club and they were great. Thailand / Cambodia in 2017 and Bali in 2019. On both tours I met wonderful people and had a great time. I am a photographer, so my camera was put to great use. Then I booked a Vietnam tour for April 2020 with my friends whom I met on the Bali tour (tour and the bolt-on were fully paid). We were all excited for the trip and I was taking my daughter this time too. Then Bamboo cancelled the trip due to the Pandemic. I contacted Bamboo in order to figure out where to go when it was safe to travel. Therefore I requested that Bamboo return the money that I paid for the Vietnam tour. They refused to return the funds, stating that when pandemic cleared up I should book another trip with them. Okay..... I waited and about a month ago (at the urging of one of my friends) requested that Bamboo place both me and my daughter on the Bali tour of 21 July 2023. Three of my friends were on that tour so we were all excited at the prospect of seeing each other again. Bamboo office came back to me via email stating that the tour was fully booked, there was no space. I responded that my good friends are on the tour and I would love to join them. Response again was the same, no space. But they put me on a waiting list in case an opening / cancellation occurred. Okay.... I waited some more. Then my English friend advised me that she received an email from Bamboo stating that they didn't have enough people for the July 2023 tour and so it was going to be cancelled. I immediately sent to Bamboo an email asking to place both my daughter and I on the tour because now they had space. I didn't get any response back from them. Waited a full 7 days, then decided to send them an email stating that I wanted my money returned to me since they were unable to place me on the tour. To date there has been no response from them. I am extremely disappointed, not to mention that I'm also out of pocket for quite an amount of dollars. I do not, under any circumstance, recommend the Bamboo travel tour to anyone. Especially to women over 50 who have worked hard all their lives and now want to enjoy a bit of travel, to help where they can and just have a nice time with like minded individuals. It is a shame that Mark Foster-Murray & Colin Salisbury, the co-founders, are keeping hundreds' of clients funds illegally and not returning them. Please beware!