Bamboo (Closed) Avaliações 

I also booked and paid most of the money for a trip to Thailand scheduled for October 2023. What Im upset about is they took my monthly payment even the month before they liquidated, why is there a black hole where all our money seems to have dissipated into? I survived COVID intubated, ventilated, coma and this was my prize for rehab and surviving. I'm beyond disappointed

Booked 2024 tour vouchers & paid £1990 but now find out out of business - how do we claim money back ?

Wow, I'm in shock.Been following this company for years. I came here Jan 1,2023 to finally take the plunge and Book CostaRica.Looked for their page on facebook etc. Shocked to see these reviews and comments of Mark and Colin taking people's money and selling trips that they knew would never happen. It wasn't that long ago that I got an email for a trip. I can't believe they dissolved or the way they went about it. I'm grateful that I missed it! Good luck to all of those that were not so lucky--I sincerely hope you get your $ back. Shame on you WeAreBamboo!

I booked a trip to Uganda in 2020 but due to covid was cancelled and then it’s been cancelled since then so I booked for this July but they cancelled again I asked for my money back but they refused saying I couldn’t but could book for next year which I did but then I find out this, I had my doubts when they cancelled this year that they were in trouble, are they not protected like travel companies in England??? Should never have booked with them, found it strange they didn’t give refunds

Shame on Mark and Collin for stealing millions of hard earned money from all of us.
Karma will bite!👿👹

This is the email address for the liquidators (I'm also owed $2300 for 2 trips that I purchased in 2019 and that have constantly been put back) bamboo.liquidators @ bdo.co.nz. I doubt that we will get any money back from them as their bank account has very little money in it and they have millions owed to people who have purchased trips. Bloody crooks. Does anyone know if they are Abta / Atol / similar affiliated?

Dear Mark Foster and Colin or whomever this e-mail may concern,
Due to your company, known as WE ARE BAMBOO LTD (W.A.B.) aka COMPANY HOUSE, with HEADQUARTERS in WELLINGTON, NEW ZEALAND, no longer offering scheduled tours after 2022, of which I have made six (6) separate payments totalling $3,099.01, I am requesting a full refund. I personally can not absorb this loss.

The dates and payment amounts made are as follows:

January 4, 2020 = $500.00 (order ID: 4641121) (deposit)

January 4, 2020 = $997.00 (order ID: 4641164) (paid membership for 20% off future bookings)

January 9, 2020 = $1,202.01 (transaction ID: 61931106RY4090238)

September 21, 2021 = $250.00 (COVID surcharge fee) (order ID: 9911478)

January 27, 2022 = $150.00 (COVID travel insurance)

Total amount spent for Costa Rica tour = $3,099.01

Reference # ID: 2745061 (for the scheduled Costa Rica tour)

March 17, 2020 -- received general e-mail advising that you are offering 100 % credit within the next three (3) years, if no tours are taken within that time.

June 22, 2020 -- received general e-mail advising full refunds if unable to travel (for any reason) by the end of 2022, calling it the Bamboo "Peace of Mind Guarantee"

August 3, 2020 -- received general e-mail advising if unable to travel by 2022 (specifically due to COVID reason) will receive a full refund

December 9, 2020 -- received general e-mail advising an extension to travel to 2023 or 2024 upon request

August 2, 2021 -- received general e-mail advising if a tour is scheduled in 2024, the complete tour (with airfare included up to $2,000 per person; not otherwise included) will cost $995.00. Offer available for one (1) week with a limited offer to 10 persons. And, if unable to travel for ANY reason, you will be fully refunded.

October 18, 2021 -- received general e-mail advising to lock-in prices for a $1,000 discount, before prices increase; for a one week offer.

November 16, 2021-- received e-mail advising that the tours scheduled for Costa Rica have been running smoothly now, as of August 2021.

January 26, 2022 -- received e-mail advising there are NO COVID testing or vaccination requirements to enter the country. However, MUST be vaccinated to participate in the activities, dining, and hotel accommodations.

February 7, 2022 -- received e-mail suggesting that I reschedule the tour after May 2022

February 21, 2022 -- received e-mail suggesting that I reschedule the tour to 2023

April 19, 2022 -- received e-mail with an offer for $1,000 discount for all NEW tours scheduled; this week only offer to purchase.

July 6, 2022 -- offer $1,000 discount for lock-in 2022 tour prices

As indicated in the e-mails above, you were was still operating and offering discounts in an attempt to obtain more income and bookings for tours (three months prior to closure) all of which you would be unable to provide. You also made promises and guarantees of refunds, if tours were not able to be taken due to COVID reasons; which basically is the same reason you need to claim the business is closed.

My six (6) scheduled and re-scheduled tour dates to Costa Rica are as follows:
July 11, 2020

April 10, 2021

April 9, 2022

March 12,2022 (needed to advance tour date due to e-credits expiring with airline)

July 16, 2022

January 21, 2023

As you have not yet honored your promise and guarantee to your customers and had continuously accepted payments in advance for tours, which have not occured and therefore you have not used those funds to make advance payments yet for the January 2023 tour (to include hotel expenses, meals and lodging, and activities); why then, should I not be reimbured?

The facts here remain: I never received services and followed all instructions by you and your tour advisors while remaining in communication for the scheduled January 2023 Costa Rica tour. Your tour group was completely operating all tours at such time payments were made. Please consider this as good cause shown for a full refund.

I need to further stress that I am desperately in need for the total amount of $3,099.01 to become reimbursed to me. At the time I made the initial payments, I had been using my retirement gift money to assist me with the ability to fund this tour. I am collecting a pension, since November 2019, which is not adequate to pay my household expenses. It became necessary for me to seek a part-time job last year, as I have been struggling with my finances.

The company continued to sell holidays and vouchers knowing that they were in financial difficulty. The cancelled holidays and moved them to 2023 and 2024 knowing that they were going into liquidation. It has been difficult to get refunds from banks/credit cards because it has gone pas 180 days

My holiday was originally booked for 2021, rescheduled to 2023 then cancelled again due to lack of people to run the tour. They refused to give me a refund even though they had retained $2200 USD of my money. I suspected that something might be wrong but made a new booking for December 2024 as I thought it was better than losing my money. Now gone into insolvency . Totally gutted

I’ve booked Vietnam trip which was postponed every single year
You can contact your bank and show them proof they ve gone into
Closure and bank will refund you the money I’m in London uk

I purchased the voucher in 2019 for Vietnam tour and paid by PAYPAL. Due to Covid they keep suspending travel date to whenever we wants to take it !! Until now
just received email that they are liquidated ! Director have portrayed themselves as crusader of animal welfare and charity project !! They have pocketed our money and living lavish lifestyle. What a scammer they are ! Please give us our money back from your pocket. Bamboo are still advertising by email until July 2022 ! What a low life cheating vulnerable folks !

Fully trusted these guys. I've been carrying over my trip(s) for three years. I accepted their stated issues related to Covid but truthfully I suspected some sort of mistruth was going on when they notified me in September that trips to Vietnam were being cancelled in part due to regulatory and health issues. What a crock of hooey considering friends of mine had just gone to the same region, and other had scheduled with a differing company. After reading the long rambling email that was sent, my buddy advised me to "bail while I could" Certainly should have taken his advice

They sold a trip to me , with travel insurance , for 2024 for travel , and air but they never purchased the travel insurance for me , I heard later they never paid there premium and there policy lapsed .. which I paid them for in full ..as well as paying for the tour in full ..the deal I purchased also had air .. They are filing BK as of Oct 2022, they took my money and have stated no refund ..at the time of there closing .: Why was not future trip funds put into a trust account ..this trip that they confirmed was for Uganda July 2024 ..
I ..purchased the trip in feb 2021 the trip was for a trip in July 21, 2024
They closed there doors Oct 2022 and blamed there clients for there closure ..Jokers really ..I gave the company 0 stars ..
I have another review in Aug 2022 in which Dani from We are Bamboo responds to me regarding my trip to Uganda . Never indicated there was a problem , I really hope no one paid in August after reading my glowing review of this horrific company..

I purchased 2 trips in full in 2020 with travel in September 2023! Over $3K!!! I am completely disgusted after for the very first time receiving an email this afternoon & hearing about this closure. I want my money!!!!!

I am so uttered shocked to have received an email 10 minutes ago from New Zealand about liquidation! I am so bloody livid! I want my hard earned money back of both fully paid tours of Bali and Costa Rica!!!! FFS!

I was more than patient with covid and I was told in September I had to give them my flight details for October. They said I was confirmed to go January 9, 2023 so I booked my airplane ticket then a month later oops sorry we aren't honouring your tour no refund. I find out later they were scamming by a friend from NZ. So disappointed. I see there is now another Bamboo travel company that looks closely like We are bamboo running of the UK. I paid for my trip 4 years ago.

I was promised a refund for my India trip October 2022 that they cancelled.I’ve just found out they have closed!! I’m gutted and it took me a year to pay for my trip.I’m in England,is there any advise to try to get my money back please 😢

Company closure with no refund!?! My best friend has booked trips with this company and paid them good money and now she can't get any of her money back and she is a retired disabled veteran!! How disgusting! I'm going to blast this everywhere I can and I hope this company realizes that they're about to get themselves into some hot hot water you just don't do this to people!! Give people their money back! You know you can

I paid for a tour through We are Bamboo in monthly installments for the amount of $1497. I booked the tour for March of 2020, however due to the pandemic, the tour was placed on hold until travel was accessible in Thailand. In communicating with customer service representatives from We are Bamboo and company emails, a refund or rebooking was emphasized. I postponed my tour for November 2022, however decided to push it back to December 2023 to ensure travel would be safe. During that time We are Bamboo offered severely discounted tours for future tours in 2024 for the amount of $995, which included airfare, I bought one of these such vouchers. We are Bamboo's deceptive marketing tactics of 'too good to be true' preyed on the vulnerable during a bleak moment in our history when people like myself yearned for travel and helping through volunteer tourism. They have since closed their doors through an email announcement due to the pandemic and childishly blaming a FaceBook group for negative comments regarding travelers' experiences. A glance through similar comments suggest a lack of involvement on behalf of the company owners, poor communication when booking hotels and sudden change in itinerary details. In their closure email, We are Bamboo expressed no concerns around unpaid tours or the money they owe their customers, however are unembarrassed with flaunting their wealth on social media.

If you have lost money due to Bamboo ponzi scheme, Please go to Facebook page. "Bamboo Class action lawsuit" and file a complaint with the NZ chamber of commerce. Lots of work has been done to get Colin and Mark in the spotlight. No class action suit is needed if enough people file a complaint with the Chamber of commerce and the NZ fraud department. Links are in the comments on FB page.