Bamboo (Closed) Avaliações 

I was so looking forward to my trip and I am disappointed that they needed to make this decision but it is not acceptable that they are not giving refunds. I will gladly join a class action lawsuit. I had purchased 2 trips. 1 to Costa Rica and 1 a voucher for 2024. There are actually 2 of us travelling together so it is 4 trips. I do not understand why our money was not escrowed until our travel. This is unacceptable and I will gladly join a class action lawsuit to facilitate refunds.

$3000 of my hard earned money gone. Funny how I recently received an email to pay the remaining $247. It no longer allows access to your portal but the link to PayPal works perfectly fine.

Had to delay trip due to COVID, which I understand, but now they are closing their business AND offering NO refunds?? Ridiculous! This is not okay. Refund everyone for the trips they can't take. Please do the right thing. Everyone is struggling.

booked a vacation through Bamboo within the last few years and it was nothing short of perfect. The destination they found was stunning, the accommodations were high-class and top-notch, and all personal service needs (like airport transfers) were taken care of seamlessly.

Bamboo were a great company to travel with. Their ethos was what urged me to travel with them and I have no regrets. I'm disappointed that they have closed and had 2 tours booked in 2023 and 2024, so lost money but the circumstances that forced them to close is tough.

I am curious about the customers traveling with Bamboo thru this year. They stated they were covering these tours. I am curious with what, you stated the company is broke and can refund no one. Are you going to be left hanging out there after you arrive, is it worth it. If you are one of these people and you happen to see this message could you let us know how it went.

I had taken 2 wonderful trips with Bamboo so decided to book others! Last instalment payment for trip to Vietnam in Oct, prepaid voucher for 2024 to Tahiti, and partial installments paid for India 2024. In total over $5k of my hard earned money… gone! There has to be something we can do😡 shame on Bamboo for misguided trust!.. Force Majeure for justification.. what a joke.

I liked every minute and learned so much about Bhutan, its history and its folklore. It was truly an experience of a lifetime!

Like others I have lost hard earned money on a trip of a life time. Booked back in Oct 2019, regularly postponed, request for extra money to cover covid costs, refused refunds. Then an email blaming people's reviews as the cause for the closure. A nonsensical statement that says their t&c show they don't have to give money back (it does not) and liking the negative reviews received to terrorism! I would be saddened by a business closing because of reviews, however the reviews are correct! I hope at minimum they are banned from setting up a new business. Sadly I suspect they will, without any consequences.

Scam! I made a $ 250.00 deposit in 2020 for a trip to Thailand. My close friend also made a deposit in the same amount. The pandemic hit, so I requested a refund. Bamboo stated To both me and my friend that “ due to things beyond their control” they could not refund our deposits . They stated that they would put the deposit to another trip in the future - fine.

Then, this month they decided to close their doors citing that they felt intimidated by some angry Customers that were so angry that they felt intimidated
( many who paid for a trip in full to the tune of thousands of dollars) so they decided to “ go out of business “! ? The response they sent me in regards to this was ridiculous! It read like they were a victim of domestic violence or something!

So , again, I requested a refund. I told them, “ I understand that whilst the pandemic was beyond your control, so, I allowed the amount to remain on the books for another trip in the future .” I went on to say that however, their decision to close their business was NOT due a situation beyond their control…
I plan to contact my bank to see if there is anything that I can do. In the meantime, if anyone starts a “ class action suit” , I’m all in.
I am a world traveler, but I can tell you now, I will never give another trip agency a cent of my money in advance.
Buyer beware

Colin and Mark are the owners of what could have been a highly successful tour business. I was able to go on one earlier this year with an amazing local tour guide. NOW they have kept all the money from so many people’s pre-paid tours and pocket millions of dollars. Just when you feel good about humanity, they pull the carpet out from under you. We have all been scammed.

I lost my money too .. for a prepaid Bamboo Peru Trip for 2023, which had been postponed for 2 years

Oh dear a Scam by Bamboo, naively I thought I was one of a few scammed. Seems there are many. And yes, a class action is called for. I suggest join the FaceBook group who are mightily annoyed at Bamboo, and let's get the class action rolling. Action will need to happen in NZ where they seem to have the HO. I am in Oz, and I can fly there and start the action. But I need more people signed up.

This company is run by THIEVES!!! I had thoroughly enjoyed my Costa Rica and Thailand/Cambodia tours so much that I booked Vietnam and Bali. Covid threw a wrench in plans and I had no problem waiting. I was excited that I had two vacations that were paid for and waiting for me to arrive. Instead, the THIEVES, Colin and Mark, are living the high life on mine and hundreds (if not thousands) of others hard earned money that we entrusted them with. LIARS, CHEATS, THIEVES, SCUMBAGS, LOW LIFES, TOUTS, GREEDY BASTRDS

I am in the same boat as others... I thought I had bought and paid for an amazing trip to Bali. Turns out, they just stole my money. I had to postpone from this year to 2023, only to find out they have now closed. I am so disappointed. I feel cheated. I am angry, and I want my hard earned money back.

I am saddened that this organization had to close it's doors but I don't understand why money that was prepaid for trips not taken cannot be returned. Like most my trip was paid in advance and was to take place November 2023. I would join a class action lawsuit. They must have insurance if they were operating for 10 years prior to closing.

Husband and I booked a second tour with this company in January 2020. Tour to Vietnam was fully paid and cancelled 4 times, the most recent being last month when we were rebooked for August 2023. We Are Bamboo has now closed (to date, they have never notified us) and will not be giving refunds. We are out USD$2450.
Do the right thing Colin Salisbury and Mark Foster Murray. Pay back what we are owed.

THIS COMPANY TOOK PRIDE IN SAYING THAT THEY WERE AN ALTRUISTIC COMPANY THAT HELPED PEOPLE. NOT!!! HOW CAN THEY SAY THAT THEY CEASED TO OPERATE AND YET FULFILL TOURS UNTIL THE END OF 2022.?? WE NEED TO FILE LEGAL ACTION AGAINST THEM. THEY IGNORE DECENCY!!! Mark and Colin... Do Right by people!!!
Contact Info !!!!
About
WeAreBamBoo is a travel agency that offers epic adventure travel and holiday trip.
Location!! Venice, California, United States
Private
bamboo-gvn.org
Details
Industries
Leisure
Tour Operator
Tourism
Travel
Headquarters Regions Greater Los Angeles Area, West Coast, Western US
Founded Date 2016
Operating Status Active
Also Known As Bamboo
Legal Name WeAreBamBoo LTD
Company Type For Profit

Phone Number +1 424 268 4123
WeAreBamBoo is a global leader in adventure travel, offering a range of incredible trips. Travel that pushes the boundaries of extreme fun within an internationally accredited framework of safety and professionalism. It is our mission to leave nothing but a trail of green footprints behind for both travelers and the community.

Although I have been in three lovely holidays. The company has been selling vouchers and tours from months, while cancelling tours, rebooking tours, then cancelling again. The owners have now closed the business but were still selling up to the weekend. I have a voucher for a holiday outstanding which I brought in 2021 for 2024 (I had brought vouchers previously) but they refused to refund. There are hundreds of people who have lost a of money and the two owners - Colin Salisbury and Mark Foster-Murray are sham artists, having multiple companies, and also based in New Zealand. Don't touch them with a barge pole

I reluctantly gave them one star. They are criminals who have stolen money from thousands of people😡