Bamboo (Closed) Avaliações 

I have also been scammed as I fully paid for a Thailand and Cambodia trip which was delayed due to covid until November 2023. I has also paid a deposit for an India trip, so now I have lost about £2000 which being retired I cannot afford!

I fully paid 7 trips from this company since 2018 - including 2 with airfare included for 2024 trips. Then COVID-19 and breast cancer happened. I got 5 trips booked for September 2023 to February 2024. I got two e-mails from them saying they closed and I will not get a refund. That's about $10K-15K they took. I am able to dispute $995 from my credit card - but the rest are over the 568 days dispute period. I would join a class action lawsuit. It's a shame what this once reputable company turned into.

I have been researching the clause force majore and what this company is claiming does not align.
Is there an office in the U.S.?

Joining the many complaints due to the close of Bamboo.
I booked my trip more than a year ago for 2023, and now the agency suddenly close and no money returned. Unbelievable.

As with the many reviews here of paying in advance, in good faith, and then being informed that Bamboo chose to close, due to certain circumstances, and that no refund would be issued of monies that have been held for a couple of years, I would gladly join a class action suit to try to get some money back. My Bali trip was rescheduled a couple of times with a final date to be in 2023.With all the advance payments they have had to invest for up to 2 years, there should be money for refunds.

Used to be a good company until COVID hit and they started living the high life off of all the money people paid for cancelled and postponed tours. Now they closed up shop taking off with all of our money. No refunds!!! They are despicable!!

I had a great time on my half-day Bamboo tour excursion. The caravan had just the right amount of people and we were able to make several stops along the way to take in the local culture.

I have two fully paid for trips booked. They have closed without refunds to those still planning to travel with them. I paid for travel insurance with the company at the time I booked my travel. Apparently they did not get me any travel insurance blaming the insurance company for pulling their business. Purely a con, theft and fraud,

Sadly I too have prepaid for 2 different tours with this company and just found out via a friends social media that they have closed for business. I wasn't even sent any correspondence from the company itself telling me this. They have $3000 of my hard earned money and I hope some attorney picks up this case for a class action suit to get our money back. Having taken a tour with them in 2019, I did not expect this from Bamboo. We have all been hurt financially by the pandemic and we deserve refunds! Do the right thing Bamboo, do the right thing. #sodisappointed

They're local experts with connections to cultural and hidden gems all over Africa, South America, and Europe.

I'm also one of the hundreds who have abruptly been conned with no change of refund.
What are our options? As a large group surely we carry some clout and could fight this? Is there an ombudsman who could take on our case?
Its pointless endless amounts of people just saying how cross we are. how do we take action is the most important way forward here.

I"m like all the rest, it would be no stars.
I saved for a 1st time traveler, and by myself which was a HUGE step for me. I paid for this trip 2 years ago and they cancelled on me when I was go to in May 2022. I rescheduled to go to Costa Rica in Jan 2023.
What can we do to get a refund?
They are not returning e-mails. I could just cry!!!!
,

On Sept 19, 2022, I emailed Bamboo
"To whom it may concern,

In November of 2020, I had moved trip to Vietnam (originally planned for May 7th, 2021) to May 13th, 2022. In September 2021, I moved the trip again to March 31st, 2022 to avoid the COVID surcharge. Last week, I was emailed that my trip would have to be postponed yet again to sometime after August 2023. I believe that it is safe to assume that even if I would have paid the COVID surcharge, my trip in May 2022 would have been postponed anyway.

On Thursday September 15th, I responded to that email requesting a full refund for the Vietnam trip and for the “Any Bamboo Tour + Flights for $995” that I purchased on March 16th, 2021.

Although, I've had wonderful experiences with Bamboo on my trips to India and Thailand, unfortunately, none of us are not in the same place in our lives that we were years ago. I cannot keep re-arranging my life to commit to a travel date and I do not have the confidence of knowing my trip to Vietnam would not be postponed for the fourth time (and any additional prepaid trip in 2024) to no fault of my own. I have been patient and understanding but now I need that in return. I hope to travel sometime again with Bamboo. For now, while we combat the current financial crisis, my money will be better utilized somewhere else than for a service I have not been serviced with.

Thank you for your understanding,

Claudia Olender

P.S My credit card information has changed since we last spoke. I will update you, when requested, for the refund."

THEIR RESPONSE
"Dear Claudia,



Many thanks for your response. We absolutely understand your situation and we are sure you are just as frustrated as we are that your tour has not been able to go ahead as planned, especially after having already been waiting for the pandemic to be over. No one would have ever thought it would have gone on as long as it did, or to have had such huge consequences for all businesses, particularly the travel industry and its customers.



It has been an extremely difficult couple of years for us all, but we are pleased to finally be able to start running tours again and now have a clear plan for reopening; back to full capacity by the end of 2023. We are tirelessly working to get through everyone and reschedule our operations and will continue to do so until everyone has been accommodated on a tour.



Whilst we are not able to grant your request for a refund, please rest assured that everything will be kept on hold for you to travel at a future date of your choosing, if you so wish. It's lovely to hear you enjoyed your previous travels with us and we really hope you are able to join us again (we are allowing open ended travel so there is no time frame for you to have to re-book).



Thank you in advance for your understanding and patience Claudia, it really is greatly appreciated.



With best wishes,

Bamboo Bookings Team"

My REPLY LEFT UNANSWERED
"I am very disappointed. Bamboo should have never taken money from people for tours they were not ready to service especially since you only have a clear plan NOW for reopening in 2023. Bamboo could offer a refund but chooses not to."

DO NOT BOOK WITH THEM.
Please contact if their ill be a class action law suit.
THANK YOU!

I had booked a Bali trip in 2019 but because of covid it got pushed to 2021, 2022 and finally 2023. They cancelled our 2022 pick for May of 2023, then cancelled that. I also picked up one of their special any tour including flights. Now they have closed their business and not refunding anyone. I would also like to join a class action suit against them. It’s not easy saving up money for a trip and then they close and keep the money. They closed at the end of October 2022 stating they would honour trips in 2022. “ All confirmed tours within 2022 will be honored and go ahead.”. Yeah Nov and December left.

Shame on Mark and Colin for stealing $3700 of my hard earned money! They cancelled my trip three times and when I asked for a refund they said it was against their policy and that I could travel till the end of 2023 and if COVID-19 prohibited that they would refund my money. But now they are "closed" for business and still refusing to refund my money. Ponzi scheme!!! I will be happy to join a class action lawsuit.

It's called courage fellas, Marc/Collin, it's pretty simple, don't make commitments you can not keep. Have the balls to own your mistakes or prepare for a kick in the balls. Giving back right? Give back the cash you stole from us or-

If I could give this company zero stars I would! I am a widow and saved for 3 years to be able to afford my holiday of a lifetime to Peru. I paid everything up front including the insurance and I booked flights. My holiday was delayed 3 times by Bamboo. As a result I am also out a significant amount of money because I had to change my flights every time Bamboo changed the date of my holiday. Now I have been told they are closed, no refund and no insurance. I feel totally conned.

My friend and I have lost over £3000 between us for tours that will never happen now😡😡I emailed the company about a refund and was promptly told there was no chance of getting our money back !! Totally ripped off 😡😡

Like many others, I too had an amazing trip to Thailand in 2018. So I decided, with a group of friends, to book a tour to Bali..due to circumstances we all rescheduled and changed the trip to Costa Rica for February 2023. I paid the COVID surcharge, and the final payment for this new trip was 10/20/22. Imagine my surprise when I received an email that they were ceasing operations on 10/30/22! Like many, I too am out $2200usd. All they say is no refunds and we are sorry.
This is completely unacceptable and unethical!
Not to mention the time it takes to file disputes with the credit card companies. These trips were paid so far in advance who knows if it’s even going to be possible for reimbursement that way!
Im not rich, so losing this money is a hard it.

Worst tour company in the whole world. Stole millions of dollars from innocent people by promising a tour that was never happened. I hope you can sleep at night. Karma will get back to you.