West Motors 

Salim was excellent. Thank you very much for your help.

Good service 👍

Great service, everyone who I dealt at West Motors is very polite & nothing was to much trouble.
A BIG thank you to Salim who made me feel so comfortable whilst completing the sale of my car & he was always very helpful & stayed true to his word.
Thank you very much!

The salesman Salim zadran made me feel so comfortable whilst doing his explanations

Really good experience. Salim is very nice and friendly.

Salem is a very professional customer service person very polite happy with his professional attitude

Salim, he was great with all the work and he helped me with each and every step to car been mine. Really great man of his words. Thanks to him.

Nice car selection and the cars look to be good quality (at least I hope so as I bought a car there) but they are such typical car sales people, push you to make quick decisions and try to force their warranty on you. After having waited for hours the first day, I decided to come back the next day to purchase the car. During this time I was told that they offer 5 day drive away insurance but when I finally bought the car I was told that they do not have offer any insurance. My biggest frustration however is that the sales person (Salim) promised to contact me the day after the sale to get a few parts replaced on the car. As expected, I never received a call or email after the sale was concluded. Even after following up all I got was an empty promise email and then again radio silence. Lastly, on their website they say that they service the car before selling the car and they will tell you that they serviced it but it won’t be captured in the service book which begs the question why and have they really serviced the car.

Brilliant experience, Salim was really helpful and professional, great experience

I reserved a vehicle to come and visit as I am a good distance away. I had no confirmation of any kind to say it was reserved until I contacted them not once, but twice over a period of days to ask why they had taken my money but I had no confirmation the car was reserved. Finally got a text message confirmation.

Car was presented nicely, just going through the car wash when I arrived. We were sat in a very upmarket but soulless waiting room for about 15 or so minutes before it was ready to test drive. We were asked for a driving license for them to hold while we took it out, which was fair enough.

On closer inspection there were a-lot of bodywork issues with the car. Chips, deep scratches and large corrosion marks from what I assume was bird droppings. After pointing this out, we were told they could do the bodywork in-house and if we weren't satisfied with it we could walk away. We were sat in a clinical office until the sales person, Salim, came in and told us that the "Director" of the company said we actually can't do that and we would have to pay a £300 non refundable deposit for the bodywork to be done which was half the estimated cost of the repairs. Naturally, we smelt a rat and departed after giving our opinion of that demand and asking for my £99 deposit to be refunded for the reservation. We were told it would be done that day or the following day and would take up to 3 working days to come into my account.

I'm so glad we didn't do business with this company after reading reviews and what followed. So the next day while looking at a car somewhere else, my Dad realised they didn't give his driving license back. He rang them up and were told they would post it out. After enquiring if we were still interested in the car and us telling them we were viewing another, they instantly told us they will do the work for nothing and take money off the car? I know there are sales techniques but why not offer this as we were leaving the day before? Bizarre.

So in 3 days after the refund was apparently processed, I hadn't received anything so I rang them up. I was told it would be processed that day or the following day and would be instantly in my account. I waited the 2 days and nothing. Rang again, told it would be processed that day and could take 5-10 working days to be in my account. 3 days later it was in my account. My Dad's driving license finally turned up 2 weeks after they kept it and I got my refund nearly 2 weeks after asking for it back. So they lied multiple times beforehand saying it was being processed.

Overall, happy I didn't do business with this lot and I write this review for others to make up their mind on whether they want to as-well. Very unprofessional.

I bought a used car from this company 1 month ago. Safe to say, it's been one of the best car buying experiences I've had and I've had some horror stories.
Very courteous, helpful and kind..would 100% recommend. Thank you to Roshan who dealt with me and the rest of the team.

I've bought two cars from West Motors and Khal have been very helpful. I've had few minor issues with the car but Khal have been prompt in replying and got my car fixed.

Completely satisfied with service that I got with regards to the car being sold to me explained very clearly had a couple of issues which they went out of their way to resolve.

My only complaint was the coffee was awful 😔 But would recommend them and possibly buy another car from them as well

Young man was very helpful very nice friendly professional and new what he was talking about I would definately recommend this dealership. Friendly comfortable atmosphere and they have very nice cars 100%

West Motors is a great place to buy a car. The service and the help given was amazing. I had an issue with my car and it was quickly dealt with. Would definitely recommend West Motors to my friends and family. Loving my new Hyundai Ioniq.

Both my husband and I visited West motors today to view a car, they have amazing variety of cars, very good ones to be honest , good price as well, location is beautiful, and the staff are very friendly and approaching, I was looked after by Karl and salim, thank you so much for your time and looking forward to see you soon again to get my car ♥️💯

Really disappointed with this firm and the sales associate who sold me the car, Kall.

Stupidly, I trusted these guys to purchase a car through whilst based overseas (Mercedes GLA).

The car was delivered to a relative of mine (who was not in a position to give the car a good once over). However, once I was able to inspect the car, it quickly became apparent that the car was well overdue a service (1700 miles overdue), despite being told it would have a full service prior to delivery, and it also had severe scratches to the roof which were not explained to me, nor shown to me prior to purchase.
The photos and videos sent to me conveniently avoided the roof area. I got a quote from a local garage to put this right which came in at £800, which gives context on the extent of the scratches.

When I brought the state of the car to Kall's attention, the only recourse he could offer was for me to arrange the car to be driven 230 miles back to the London (at my own expense), to then wait circa 48 hours for the works to be completed (that should have been done before it was delivered) and to then drive it 230 miles back - which is of course not a viable option (which I assume he knew very well)...

Net result is an additional bill of circa £1000 to get the car into the condition it should have been delivered in originally.

My advice - look elsewhere to buy a car and save yourself the headache... Should rebrand (Wild) West Motors - a name Kall and the rest of the cowboys can stand behind.

Really pleased with our experience with West Motors today. We had a long drive to see the car we were interested in, the staff were welcoming and very helpful. And we drove the car home today too which was super.
Very happy with our purchase.
Definitely recommend!

Service were absolutely fine.
Staff were very kindful to the customer
Specially salim
Thank you i am happy and i highly recommend this place to be .