I lost my spring stopper in my glass teapot. Unfortunately I couldn’t find a replacement online. I called Whittard and I spoke with Saranna who kindly arranged for a new one to be sent free of charge.... Ver mais
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Veja o que dizem as avaliações
I sent a gift to a friend, and wanted to clarify that the receipt wouldn’t show the cost etc. Sarann was very quick to reply to say that it would not. Unfortunately, my parcel got lost in transit, but... Ver mais
A empresa respondeu
Whittard of Chelsea teas, especially their Earl Grey is my most favorite!! I place an order every 4-5 months and buy multiple loose tea pouches as I drink it every day. My latest shipment arrived to t... Ver mais
A empresa respondeu
I had an order that didn’t arrive & Sarann was brilliant. She sorted out getting a replacement sent out to me really quickly. Excellent customer service
Detalhes da empresa
Escrito pela empresa
Our priority is to buy the best, listen to our customers and provide them with an exceptional range of products.
Informações de contato
25 Western Avenue, Milton Park, Abingdon , OX14 4SH, OXON, Reino Unido
- 01993 223 733
- info@whittard.co.uk
- www.whittard.co.uk
4,5
Excelente
3 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 80% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Damaged package
I had a package delivered and it was damaged, I contacted Whittard with photos and they replaced them, than you Saran for helping with this issue.
Debra Scott
12 de janeiro de 2026
Avaliação não solicitada
Resposta da Whittard of Chelsea
Thank you for taking the time to share your feedback. We’re sorry to hear that your package arrived damaged, but we’re pleased that the issue was resolved quickly. It’s great to know that Saran was able to assist you and arrange a replacement. We’ll be sure to pass along your kind thanks to her. The Whittard Team
Brilliant customer service from Sarann
After having an issue with my order I got in touch with customer services who could not have been better. Polite, helpful and took my comments as constructive criticism of a brand I really like. I have had dire customer service over Christmas from other shops (Selfridges to name one) and Whittards could teach them how to do things properly. Whittards always have great staff in their shops and now I think the same of their online help staff.
Thank you very much to Sarann who dealt with my issue and could not have been better. I’ll continue to shop with Whittards as a result and have already recommended their products to friends.
9 de março de 2026
Avaliação não solicitada
Resposta da Whittard of Chelsea
Thank you very much for taking the time to leave such thoughtful feedback. We’re delighted to hear that Sarann was able to assist you and provide the level of service we always aim to deliver. Your kind comments about her being polite, helpful, and receptive to your feedback truly mean a lot. It’s also wonderful to hear that your positive experience with our customer service team has reinforced your confidence in the Whittard brand. We’re especially grateful for your continued support, your recommendation to friends, and your recognition of both our in-store and online teams. We’ll be sure to pass your lovely comments on to Sarann. The Whittard Team
I’m a customer from Canada and will…
I’m a customer from Canada and will definitely be ordering from them again. Not only do they have an excellent variety, but their hot chocolate is honestly the best I’ve ever tasted.
What really stood out to me was the customer service. Sarann went above and beyond to help and made the whole experience even better. It’s rare these days to receive that level of care and attention.
Highly recommend! ☕🍫
11 de março de 2026
Avaliação não solicitada
Resposta da Whittard of Chelsea
Thank you so much for your kind words Jayson. We are delighted to hear Sarann was able to help you promptly. The Whittard Team.
Ordered and received 6 packs of coffee…
Ordered and received 6 packs of coffee beans paying €14 postage. The coffee beans were all over three months since roasting. I complained and was told this was standard as they couldn't guarantee fresh beans online as they bought in batch. I have now retuned them for refund and had to pay a further €21 for postage as Whittard would not pay for return
10 de março de 2026
Avaliação não solicitada
Resposta da Whittard of Chelsea
Thank you so much for taking the time to share your lovely feedback. We’re delighted to hear that you’re enjoying our range, especially the hot chocolate, and that it’s the best you’ve tasted.
It’s also wonderful to know that Sarann was able to support you and make your experience even more positive. Providing attentive and helpful service to all our customers, wherever they are in the world, is very important to us. We truly appreciate your recommendation and look forward to welcoming you back again soon.
The Whittard Team
A quality problem I had with some tea.
Sarann helped with a quality problem I had with some instant tea. A new tub is on its way. Thankyou.
10 de março de 2026
Avaliação não solicitada
Resposta da Whittard of Chelsea
Thank you for your review Rhian, we will pass your kind words on. The Whittard Team.
Product delivery issue resolved
Product delivery issue resolved.
I had an issue with me product her being delivered and Sarann made the delivery correct. Thank you as always Whittard for exceptional product and service.
10 de março de 2026
Avaliação não solicitada
Resposta da Whittard of Chelsea
Thank you for your review James we will pass your kind words on. So glad to hear your delivery was corrected The Whittard Team.
Sarann helped me.....thank heavens
Sarann helped me.....thank heavens. I had huge problems about an on line order I placed and she has helped...and she was polite when replying to me.
10 de março de 2026
Avaliação não solicitada
Resposta da Whittard of Chelsea
Thank you for your review Robert, we are relived to ear your order issues were resolved. The Whittard Team.
Great customer service and good quality…
Great customer service and good quality products too.
I will definitely be shopping here again.
9 de março de 2026
Avaliação não solicitada
Resposta da Whittard of Chelsea
Thank you for your kind review! We're so pleased to hear you’re happy with both our customer service and the quality of our products.
We really appreciate your support and look forward to serving you again soon. The Whittard Team.
Great Company I forgot to put my promo…
Great Company I forgot to put my promo code in sent an email and my issue was resolved within two days will definitely be purchasing from them again.
6 de março de 2026
Avaliação não solicitada
Resposta da Whittard of Chelsea
Thank you for your lovely feedback! We're really pleased to hear your issue was resolved quickly and that you had a positive experience with us.
We truly appreciate your support and look forward to welcoming you back again soon. The Whittard Team.
Excellent response to a complaint
Whittards have an offer whereby they include a free pack of biscuits with every order over £45. I placed such an order but did not receive my biscuits. When I contacted Whittard's help system, specifically Surann, I received excellent service. They were prompt at replying to my e-mail and promised to send the biscuits without argument. I was very pleased by this response. I should add that my experience of Whittards' service is overwhelmingly positive and it's good to be able to record it in one specific instance. Thank you Surann and thank you Whittards
6 de março de 2026
Avaliação não solicitada
Resposta da Whittard of Chelsea
Thank you so much for taking the time to share your experience. We're delighted to hear that Sarann was able to assist you promptly and resolve the issue for you.
We really appreciate your kind words and your continued support – it means a lot to us. We'll be sure to pass your lovely feedback on to Sarann as well. The Whittard Team.
Sarann from customer service was…
Sarann from customer service was incredibly helpful and swift in dealing with my query! I am a very happy customer 😁
5 de março de 2026
Avaliação não solicitada
Resposta da Whittard of Chelsea
Thank you so much for your kind review! We're delighted to hear that Sarann was able to assist you quickly and help resolve your query. We'll be sure to pass your lovely feedback on to her.
We really appreciate your support and hope you continue to enjoy shopping with us! The Whittard Team.
Although I love their instant tea the…
Although I love their instant tea the delivery can be hit and miss. Some times next day and then others nearly a week
4 de março de 2026
Avaliação não solicitada
Resposta da Whittard of Chelsea
Thank you for your feedback Paul. The Whittard Team.
No invoice from Whittard - even on multiple request
We ordered repeatedly a bunch of Mango & Bergamot 50 Traditional Teabags for our office in Austria. Good stuff - we like it.
As a company we need an invoice. Last time we didn't receive that invoice despite of several requests. No invoice, no answer, no comment. That's not professional and that's no appreciation of the customer. Bad experiance - we are looking for another supplier.
Addition: Whittard replied they didn't receive any of my requests and they gave me a link (the usual one) to send my request again. So I did - and again no reply, no nothing. Maybe my requests are blocked out by the spam-filter, but as I am a verified custommer, I should be on a white-list. Hello Whittard, you should do your job better, it's getting annoying.
20 de janeiro de 2026
Avaliação não solicitada
Resposta da Whittard of Chelsea
After checking our records, the last correspondence we have from you is from around four months ago. To ensure we can resolve this promptly, please could you send your invoice request directly to info@whittard.co.uk with the subject line: “Trustpilot Invoice Request”. This will allow our accounts team to process your request without further delay. The Whittard Team.
Busted bag in transit
Ordered some coffee for mu mum as she really like it. Unfortunately one bag got ripped on transport so I got touch with customer service. Got connected with Sophie who was very helpful and solved the issue by sending me a replacement bag.
Can't fault it when unexpected happens their customer service sort the issue right away.
3 de março de 2026
Avaliação não solicitada
Resposta da Whittard of Chelsea
Thank you very much for sharing your feedback.
We’re sorry to hear that one of the coffee bags was damaged in transit, but we’re so pleased that Sophie was able to assist you promptly and arrange a replacement. We always aim to resolve any unexpected issues as quickly and smoothly as possible, so it’s wonderful to know this was reflected in your experience. I’ll be sure to pass your kind comments on to Sophie she’ll be delighted to hear them.Thank you again for your support; we truly appreciate it. The Whittard Team.
Issue quickly resolved
I received a faulty/damaged product and reached out to Customer Service for a refund or replacement. Sarann responded within 24 hours and quickly actioned a replacement which looks like it will come in time for the birthday I did the order for! Very happy with the way my issue was resolved, thanks.
27 de fevereiro de 2026
Avaliação não solicitada
Resposta da Whittard of Chelsea
Thank you very much for taking the time to share your experience.
We’re sorry that your original item arrived faulty, but we’re so pleased to hear that Sarann was able to respond promptly and arrange a replacement in good time for the birthday celebration. We understand how important these occasions are, so it’s wonderful to know the issue was resolved quickly and to your satisfaction. I’ll be sure to pass your kind feedback on to Sarann she’ll be delighted to hear it.Thank you again for your kind words and for choosing to shop with us. The Whittard Team.
Great customer service from Sophie
Experienced an issue with a coffee delivery. Contacted them and Sophie delt with my issue straight away.. excellent communication and resolved to my satisfaction. Thanks Sophie, great customer service
25 de fevereiro de 2026
Avaliação não solicitada
Resposta da Whittard of Chelsea
Thank you so much for taking the time to share your feedback.
We’re delighted to hear that Sophie was able to resolve your delivery issue quickly and provide clear communication throughout. Delivering excellent customer service is incredibly important to us, so it’s wonderful to know your experience reflected that.
I will be sure to pass your kind comments on to Sophie she will be thrilled to hear them. Thank you again for your support; we truly appreciate it. The Whittard Team.
Missing parcel replaced immediately
My order was showing "with sender'. I contacted customer service and Surann was great. The parcel got lost on trandit and was replaced for next day delivery without any extra costs all within 5 minutes.
24 de fevereiro de 2026
Avaliação não solicitada
Resposta da Whittard of Chelsea
Thank you so much for taking the time to share your experience. We’re delighted to hear that Sarann was able to assist you quickly and that your missing parcel was resolved efficiently.
Ensuring our customers receive their orders promptly and without extra hassle is very important to us, and it’s wonderful to know we could turn this situation around for you. Your kind feedback means a lot to the whole Whittard team.
The Whittard team
Order problem resolved quickly
I had a problem with my order but it was resolved easily and quickly. Thank you Sophie for your help!
I'm really looking forward to the arrival of the hot chocolates. I'm so glad you have a good dairy-free selection.
23 de fevereiro de 2026
Avaliação não solicitada
Resposta da Whittard of Chelsea
Thank you for your feedback. We’re pleased to hear that Sophie was able to assist and that your order issue was resolved quickly.
We’re also delighted that you’re looking forward to your hot chocolates and that our dairy-free selection meets your needs. Your kind words are greatly appreciated by the whole Whittard team.
The Whittard team
Great customer service
Great customer service. Quick response when i contacted them. I raised an issue that I had regarding that I accidentally mistyped something when doing my first order. I had a very quick response from Sophie who is a customer service advisor. She resolved it for me very quickly and easily. Great customer service
23 de fevereiro de 2026
Avaliação não solicitada
Resposta da Whittard of Chelsea
Thank you for your kind feedback. We’re delighted to hear that Sophie was able to assist you quickly and resolve the issue with your order.
Providing efficient and helpful customer service is very important to us, and your words are greatly appreciated by the whole Whittard team.
The Whittard team
One pack of coffee in my subscription…
One pack of coffee in my subscription order was unsatisfactory -coarse ground when espresso was ordered, also poor flavour when brewed. I "chatted" with Sophie on the Whittard app, supplied order no. plus a photo of the offending coffee when requested. She agreed it didn't look right at all and will be sending a replacement. Pleasant and efficient service from Sophie.
23 de fevereiro de 2026
Avaliação não solicitada
Resposta da Whittard of Chelsea
Thank you for your feedback. We’re sorry to hear that one of the coffee packs in your subscription did not meet your expectations, but we’re pleased that Sophie was able to assist you promptly and arrange a replacement.
Ensuring our customers receive products of the highest quality is very important to us, and your kind words about Sophie’s service are greatly appreciated by the whole Whittard team.
The Whittard team
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