Natalia was a pleasure to deal with, it’s a shame that only 5 stars are available to give, therefore here are another 5 to make 10! ⭐️⭐️⭐️⭐️⭐️
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Veja o que dizem as avaliações
Maria was incredibly helpful and friendly when we ordered our flooring. She guided us through placing the order online and made the whole process easy and straightforward. We really appreciated her su... Ver mais
A empresa respondeu
Lovely people to deal with. The team at Wood and Beyond are helpful, knowledgeable lovely people who are a different league to some of the chain shops we went into. They are an independent family busi... Ver mais
A empresa respondeu
Wood and beyond have been really helpful in advising us on our order and choosing our flooring. Samples were much better quality than other ones we had! We also required delivery at short notice and t... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
Wood and Beyond are importers and specialist suppliers of high quality hardwood products ranging from solid hardwood floors, engineered hardwood floors to decking boards and wooden worktops. The products you see on the site are all in stock and ready for immediate delivery. The hardwood is sourced straight from the manufacturer and by marketing directly online, we are able to offer premium products at the most competitive prices. For those looking for hardwood flooring, we offer solid wood which is made from one piece of hardwood timber such as oak and engineered wood which is made from a three layer core of hardwood together with plywood and a top layer of hardwood veneer. There is also a vast choice of wooden worktops such as oak, walnut, iroko and decking. Finally, we also offer useful how-to guides, from hardwood flooring installation to tips for maintaining your worktop.
Informações de contato
877 Finchley road, NW11 8RR, LONDON
- 02038690900
- info@woodandbeyond.com
- www.woodandbeyond.com
4,8
Excelente
6 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 94% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Really happy with the advice Cheuk and…
Really happy with the advice Cheuk and staff provided. Looking forward to receiving out new flooring.
11 de maio de 2026
Avaliação não solicitada
Resposta da Woodandbeyond
Thank you for your review. We are pleased to learn that our customer service met your expectations. Providing clear, efficient, and professional support is a core priority, and your feedback is greatly appreciated.
We look forward to assisting you again and ensuring your future experiences are equally seamless.
Thank you for your help
Thank you for your help, Maria. Excellent at helping me through the process.
Managed Water Limited
12 de maio de 2026
Avaliação não solicitada
Resposta da Woodandbeyond
Thank you for your positive feedback. We are pleased to know that your experience with our team and products met your expectations. The WNB team is here to provide our clients with the best possible service and quality products. Your support is highly valued, and we look forward to the opportunity to serve you again.
We hope to welcome you back soon. Please do not hesitate to explore our latest offerings on your next visit.
Excellent Customer Service and product.
Excellent Customer Service and product.
I highly Recommend
11 de maio de 2026
Avaliação não solicitada
Resposta da Woodandbeyond
Thank you for taking the time to share your feedback. We are pleased to hear that you are happy with your experience. Providing excellent service and quality products remains our priority.
We look forward to welcoming you back again soon.
Excellent service from the staff
Excellent service from the staff. They held onto the flooring until the builders were ready.
11 de maio de 2026
Avaliação não solicitada
Resposta da Woodandbeyond
We truly appreciate your feedback and are glad to know you had a good experience with us. We continuously work to ensure our customers receive the best possible service and product quality.
We would be happy to assist you again in the future. Thank you for your support.
Great product & great service as always…
Great product & great service as always 👍
11 de maio de 2026
Avaliação não solicitada
Resposta da Woodandbeyond
Thank you very much for your positive review. We are delighted that you were satisfied with both our service and products. Maintaining high standards for our customers is very important to us.
We hope to have the pleasure of serving you again soon.
Resposta da Woodandbeyond
We appreciate your positive feedback and are glad that your experience with us was satisfactory. We continuously aim to maintain high standards of service and product quality for all our clients.
We would be pleased to welcome you back and assist you with any future needs. Thank you for choosing us, and we look forward to your next visit.
💖 ⭐️ THANK YOU NATALIA!
💖 Fantastic customer service from Natalia and the Team at Wood and Beyond. My first choice wasn't available but the alternative Natalia recommended was even better, plus a great discount. Efficient, excellent product knowledge, professional and genuinely warm and friendly. THANK YOU! 👏🏾
9 de maio de 2026
Avaliação não solicitada
Resposta da Woodandbeyond
Thank you for your positive feedback. We are pleased to know that your experience with our team and products met your expectations. The WNB team is here to provide our clients with the best possible service and quality products. Your support is highly valued, and we look forward to the opportunity to serve you again.
We hope to welcome you back soon. Please do not hesitate to explore our latest offerings on your next visit.
Natalia the customer service agent I…
Natalia the customer service agent I dealt with was fantastic, nothing was too much trouble. Great company.
5 de maio de 2026
Avaliação não solicitada
Resposta da Woodandbeyond
Thank you for your positive feedback. We are pleased to know that your experience with our team and products met your expectations. The WNB team is here to provide our clients with the best possible service and quality products. Your support is highly valued, and we look forward to the opportunity to serve you again.
We hope to welcome you back soon. Please do not hesitate to explore our latest offerings on your next visit.
Very easy to change an order following…
Very easy to change an order following unexpected delays.
5 de maio de 2026
Avaliação não solicitada
Resposta da Woodandbeyond
We truly appreciate your kind review and feedback.
Amended review - Sorry but I won't be back again.
*** AMENDED - I was asked to provide this review BEFORE progressing with the order to qualify for a discount - here's what happened afterwards:
I'd previously bought flooring from Wood and Beyond and needed more to extend it into another room. As my original flooring had been discontinued, I contacted them for advice and specifically asked them to recommend the closest replacement.
Unfortunately, the product they recommended turned out to be very different from what I already had. Although the sample looked like a reasonable match, once installation started we discovered:
The board lengths were much shorter, creating a noticeably different pattern.
The flooring used a different tongue-and-groove system instead of click-fit, meaning every board had to be glued together.
We had to purchase additional accessories that weren't made clear upfront.
The installation took an extra day, costing me around £200 in additional labour.
The finished floor was significantly lighter than both my existing flooring and the sample I had been shown.
By the time these issues became apparent, we'd already scheduled the fitter and started laying the floor, so returning it simply wasn't a realistic option.
To be fair, customer service remained polite throughout and they did respond to my emails. However, I was disappointed that the resolution offered was simply to return any unopened boxes, which wasn't practical once the installation was underway.
My biggest frustration isn't the natural variation you expect with wood flooring—it's that the key differences between the original product and the recommended replacement weren't explained before I purchased it. Had they been, I could have made an informed decision or chosen a different product.
A disappointing experience from a company I'd previously been happy to use.
4 de maio de 2026
Avaliação não solicitada
Resposta da Woodandbeyond
Thank you for your review. We are pleased to learn that our customer service met your expectations. Providing clear, efficient, and professional support is a core priority, and your feedback is greatly appreciated.
We look forward to assisting you again and ensuring your future experiences are equally seamless.
Customer service has been fantastic…
Customer service has been fantastic while choosing flooring. Waiting for samples confident that we will find something suitable. Cheuk has been really helpful. Thank you
2 de maio de 2026
Avaliação não solicitada
Resposta da Woodandbeyond
Thank you for your positive feedback. We are pleased to know that your experience with our team and products met your expectations. The WNB team is here to provide our clients with the best possible service and quality products. Your support is highly valued, and we look forward to the opportunity to serve you again.
We hope to welcome you back soon. Please do not hesitate to explore our latest offerings on your next visit.
Passing on this Recommendation
Wood and Beyond were recommended by a friend. I visited their store where they had a very good selection of samples to look through. Their big wooden panels that you can easily lie on the ground made choosing something quick and painless. The price was fantastically competitive as well.
2 de maio de 2026
Avaliação não solicitada
Resposta da Woodandbeyond
We appreciate your positive feedback and are glad that your experience with us was satisfactory. We continuously aim to maintain high standards of service and product quality for all our clients.
We would be pleased to welcome you back and assist you with any future needs. Thank you for choosing us, and we look forward to your next visit.
Great service and lots of quality…
Great service and lots of quality samples for you to look at . Thanks .
2 de maio de 2026
Avaliação não solicitada
Resposta da Woodandbeyond
We truly appreciate your kind review and feedback.
Resposta da Woodandbeyond
Thank you for your review.
Omitted discount code was honoured
I unfortunately forgot to include a discount code when I placed an order. When I realised my mistake I then emailed to send the code in the hope that it could still be applied. Natalia very graciously organised the discount and arranged a refund to my account, even adding an extra discount. This was very much appreciated.
30 de abril de 2026
Avaliação não solicitada
Resposta da Woodandbeyond
Thank you for your review. We are pleased to learn that our customer service met your expectations. Providing clear, efficient, and professional support is a core priority, and your feedback is greatly appreciated.
We look forward to assisting you again and ensuring your future experiences are equally seamless.
Amazing customer service from Natalia
Amazing customer service from Natalia.
There was an issue with stock and delivery and Natalia resolved it all.
Excellent service.
1 de maio de 2026
Avaliação não solicitada
Resposta da Woodandbeyond
Thank you for your positive feedback. We are pleased to know that your experience with our team and products met your expectations. The WNB team is here to provide our clients with the best possible service and quality products. Your support is highly valued, and we look forward to the opportunity to serve you again.
We hope to welcome you back soon. Please do not hesitate to explore our latest offerings on your next visit.
proper customer service
Really helpful team with a phone number that gets answered. Only just ordered so don't have the product yet but feelign confident.
29 de abril de 2026
Avaliação não solicitada
Resposta da Woodandbeyond
We appreciate your positive feedback and are glad that your experience with us was satisfactory. We continuously aim to maintain high standards of service and product quality for all our clients.
My transaction was dealt with by Chuks
My transaction was dealt with by Chuks. Very helpful and attentive. This is my second order with Wood and Beyond and will recommend them to friends and family.
29 de abril de 2026
Avaliação não solicitada
Resposta da Woodandbeyond
Thank you for your positive feedback. We are pleased to know that your experience with our team and products met your expectations. The WNB team is here to provide our clients with the best possible service and quality products. Your support is highly valued, and we look forward to the opportunity to serve you again.
We hope to welcome you back soon. Please do not hesitate to explore our latest offerings on your next visit.
Great experience
Great experience - efficient and friendly
29 de abril de 2026
Avaliação não solicitada
Resposta da Woodandbeyond
We truly appreciate your kind review and feedback.
It is great to know that you had a positive experience with our products and customer service. We continuously strive to provide high-quality flooring and excellent support, so your comments mean a lot to our team.
Thank you once again, and we hope to serve you again soon.
Great service, value
Veronica's service is extremely well.
She helped us decide which floor suits for us
11 de abril de 2026
Avaliação não solicitada
Resposta da Woodandbeyond
Thank you for your review. We are pleased to learn that our customer service met your expectations. Providing clear, efficient, and professional support is a core priority, and your feedback is greatly appreciated.
We look forward to assisting you again and ensuring your future experiences are equally seamless.
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