Natalia was a pleasure to deal with, it’s a shame that only 5 stars are available to give, therefore here are another 5 to make 10! ⭐️⭐️⭐️⭐️⭐️
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Veja o que dizem as avaliações
Maria was incredibly helpful and friendly when we ordered our flooring. She guided us through placing the order online and made the whole process easy and straightforward. We really appreciated her su... Ver mais
A empresa respondeu
Lovely people to deal with. The team at Wood and Beyond are helpful, knowledgeable lovely people who are a different league to some of the chain shops we went into. They are an independent family busi... Ver mais
A empresa respondeu
Wood and beyond have been really helpful in advising us on our order and choosing our flooring. Samples were much better quality than other ones we had! We also required delivery at short notice and t... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
Wood and Beyond are importers and specialist suppliers of high quality hardwood products ranging from solid hardwood floors, engineered hardwood floors to decking boards and wooden worktops. The products you see on the site are all in stock and ready for immediate delivery. The hardwood is sourced straight from the manufacturer and by marketing directly online, we are able to offer premium products at the most competitive prices. For those looking for hardwood flooring, we offer solid wood which is made from one piece of hardwood timber such as oak and engineered wood which is made from a three layer core of hardwood together with plywood and a top layer of hardwood veneer. There is also a vast choice of wooden worktops such as oak, walnut, iroko and decking. Finally, we also offer useful how-to guides, from hardwood flooring installation to tips for maintaining your worktop.
Informações de contato
877 Finchley road, NW11 8RR, LONDON
- 02038690900
- info@woodandbeyond.com
- www.woodandbeyond.com
4,8
Excelente
6 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 94% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
You can’t get better
You can’t get better. My sister first introduced me to Wood and Beyond after she had her house renovated and they provided all the flooring. We then had our front room done in 2021 and didn’t even need to check others for this next project. Quality is excellent, price is very competitive and service is first class. Really can’t fault them at all. Worth going to the showroom too - great choice
29 de julho de 2026
Avaliação não solicitada
Resposta da Woodandbeyond
We appreciate your review and are glad to hear that you were satisfied with the quality of our products and services. Delivering consistent, high-quality results and excellent customer service is our priority, and your feedback confirms we are on the right track.
We invite you to visit us again and explore our newest offerings. We look forward to serving you in the future.
Great service
Great service. Very helpful and accommodating to our needs.
27 de julho de 2026
Avaliação não solicitada
Resposta da Woodandbeyond
We appreciate your positive feedback and are glad that your experience with us was satisfactory. We continuously aim to maintain high standards of service and product quality for all our clients.
We would be pleased to welcome you back and assist you with any future needs. Thank you for choosing us, and we look forward to your next visit.
A good selection of flooring on…
A good selection of flooring on display, helpful and knowledgeable staff. Maria was especially helpful. 5☆
27 de julho de 2026
Avaliação não solicitada
Resposta da Woodandbeyond
Thank you for your review. We are pleased to learn that our customer service met your expectations. Providing clear, efficient, and professional support is a core priority, and your feedback is greatly appreciated.
We look forward to assisting you again and ensuring your future experiences are equally seamless.
Excellent service as usual!
Excellent service from WoodandBeyond as usual, Cheuk-Yee was knowledgeable, efficient and helpful. I will keep coming back as the product is excellent quality and the service from this company is above and beyond!
24 de julho de 2026
Avaliação não solicitada
Resposta da Woodandbeyond
Thank you for your positive feedback. We are pleased to know that your experience with our team and products met your expectations. The WNB team is here to provide our clients with the best possible service and quality products. Your support is highly valued, and we look forward to the opportunity to serve you again.
We hope to welcome you back soon. Please do not hesitate to explore our latest offerings on your next visit.
Excellent choice and great customer service
Lovely showroom with an excellent choice of flooring. Reza was very knowledgeable about all the products on offer and Cheuk-Yee Liu was very patient in dealing with my queries after placing the order. Great products and Excellent customer service, would highly recommend a visit to the store!
8 de julho de 2026
Avaliação não solicitada
Resposta da Woodandbeyond
Thank you for your review. We are pleased to learn that our customer service met your expectations. Providing clear, efficient, and professional support is a core priority, and your feedback is greatly appreciated.
We look forward to assisting you again and ensuring your future experiences are equally seamless.
Cheuk was extremely helpful and polite…
Cheuk was extremely helpful and polite on the phone. Advised about missed savings which is always appreciated
22 de julho de 2026
Avaliação não solicitada
Resposta da Woodandbeyond
Thank you for your positive feedback. We are pleased to know that your experience with our team and products met your expectations. The WNB team is here to provide our clients with the best possible service and quality products. Your support is highly valued, and we look forward to the opportunity to serve you again.
We hope to welcome you back soon. Please do not hesitate to explore our latest offerings on your next visit.
Spot-On Service & Top-Quality
customer service is spot on and they break down all the details so you know exactly what you are getting. The samples they sent over were top quality, so I didn't hesitate to place a big order.
22 de julho de 2026
Avaliação não solicitada
Resposta da Woodandbeyond
We appreciate your positive feedback and are glad that your experience with us was satisfactory. We continuously aim to maintain high standards of service and product quality for all our clients.
We would be pleased to welcome you back and assist you with any future needs. Thank you for choosing us, and we look forward to your next visit.
Thank you, Maria, for your support today!
Thank you, Maria, for your support today! Purchased my dream floor thanks to you
22 de julho de 2026
Avaliação não solicitada
Resposta da Woodandbeyond
Thank you for your review. We are pleased to learn that our customer service met your expectations. Providing clear, efficient, and professional support is a core priority, and your feedback is greatly appreciated.
We look forward to assisting you again and ensuring your future experiences are equally seamless.
I have used Wood & Beyond before and…
I have used Wood & Beyond before and wanted to purchase from them again. Samples were sent out quickly. Cheuk Yee was very helpful in answering questions and when I went to the showroom Conrad was great in recommending another flooring which I ended up choosing. Great customer service
19 de julho de 2026
Avaliação não solicitada
Resposta da Woodandbeyond
Thank you for your positive feedback. We are pleased to know that your experience with our team and products met your expectations. The WNB team is here to provide our clients with the best possible service and quality products. Your support is highly valued, and we look forward to the opportunity to serve you again.
We hope to welcome you back soon. Please do not hesitate to explore our latest offerings on your next visit.
Quick service and prices .
17 de julho de 2026
Avaliação não solicitada
Resposta da Woodandbeyond
We appreciate your positive feedback and are glad that your experience with us was satisfactory. We continuously aim to maintain high standards of service and product quality for all our clients.
We would be pleased to welcome you back and assist you with any future needs. Thank you for choosing us, and we look forward to your next visit.
Perfect service and good quality
Perfect service and good quality
16 de julho de 2026
Avaliação não solicitada
Resposta da Woodandbeyond
We appreciate your review and are glad to hear that you were satisfied with the quality of our products and services. Delivering consistent, high-quality results and excellent customer service is our priority, and your feedback confirms we are on the right track.
We invite you to visit us again and explore our newest offerings. We look forward to serving you in the future.
Cheuk has been helpful and informative…
Cheuk has been helpful and informative throughout the ordering process keeping me fully updated at each step of the way - Great service.
13 de julho de 2026
Avaliação não solicitada
thank you for a very efficient service…
thank you for a very efficient service with good quality products and very helpful staff
13 de julho de 2026
Avaliação não solicitada
Resposta da Woodandbeyond
Thank you for your review. We are pleased to learn that our customer service met your expectations. Providing clear, efficient, and professional support is a core priority, and your feedback is greatly appreciated.
We look forward to assisting you again and ensuring your future experiences are equally seamless.
Absolute joke
Absolute joke. I placed an order in April for July delivery and paid £1000 deposit. I received an email asking me to pay the balance. When I called I was told sorry the floor is delayed till 31st August which means a delivery date sometime in September. I called to cancel the order and was told the girl who took my order wasn’t it so I can’t cancel it today and it’ll take them 14 days to return the deposit when she’s back in the office. They have had my money since April. I would never use these people again and definitely don’t recommend others to do so.
Cheuk, was helpful
11 de julho de 2026
Avaliação não solicitada
Resposta da Woodandbeyond
Thank you for sharing your feedback.
We are sorry to hear that you were disappointed with your experience. We understand your frustration regarding the delay with your order and the impact this had on your plans.
As discussed, we did advise that the product had been delayed, and we offered alternative options, including sending samples at the beginning of July so you could consider other available products. Unfortunately, none of the alternatives were suitable for you.
When you contacted us on 13/07/2026 to cancel the order, the relevant department was unavailable at that time, which caused a delay in processing the refund. We apologise for the inconvenience this caused. We have now arranged for the refund to be processed from our side and will ensure this is completed as quickly as possible.
We appreciate your patience and apologise again for the frustration caused by the delay.
Resposta da Woodandbeyond
We appreciate your positive feedback and are glad that your experience with us was satisfactory. We continuously aim to maintain high standards of service and product quality for all our clients.
We would be pleased to welcome you back and assist you with any future needs. Thank you for choosing us, and we look forward to your next visit.
I’m back to order more floor
I’m back to order more floor, great value and superb product thanks again
9 de julho de 2026
Avaliação não solicitada
Resposta da Woodandbeyond
We appreciate your positive feedback and are glad that your experience with us was satisfactory. We continuously aim to maintain high standards of service and product quality for all our clients.
We would be pleased to welcome you back and assist you with any future needs. Thank you for choosing us, and we look forward to your next visit.
Modera Prime Engineered Flooring Oak Click 5G
Maria was very helpful in describing the features of "rustic" and "prime" oak engineered wood plank finishes. She spent time with us in the store to understand our preferences and explained the features of different products from an aesthetic, wearability, suitability and aftercare point of view. Whilst we were returning customers who had purchased engineered wood flooring for our bedroom last year - which we are very happy with - we decided on this occasion not to proceed with a purchase as we had a stronger leaning towards a solid wood product when all factors were considered. Overall excellent the service provided, without sales pressure, was very refreshing and appreciated. Thank You.
6 de julho de 2026
Avaliação não solicitada
I had a fantastic experience with Wood…
I had a fantastic experience with Wood and Beyond, and I’d especially like to thank Maria and Konrad for their excellent customer service.
Konrad very kindly sent me multiple flooring samples to help me find the closest possible match to the flooring I already have upstairs. It made a huge difference and gave me the confidence to choose the right product.
Maria was also incredibly helpful throughout the ordering process, answering our questions promptly and making everything straightforward from start to finish.
The level of customer service from both of them was outstanding. They went above and beyond to help, and I wouldn’t hesitate to recommend Wood and Beyond to anyone looking for quality flooring backed by genuinely helpful and knowledgeable staff.
Thank you again, Maria and Konrad!
9 de julho de 2026
Avaliação não solicitada
Resposta da Woodandbeyond
Thank you for your positive feedback. We are pleased to know that your experience with our team and products met your expectations. The WNB team is here to provide our clients with the best possible service and quality products. Your support is highly valued, and we look forward to the opportunity to serve you again.
We hope to welcome you back soon. Please do not hesitate to explore our latest offerings on your next visit.
Waiting for my flooring but so far very…
Waiting for my flooring but so far very happy with the excellent customer service and sample quality.
9 de julho de 2026
Avaliação não solicitada
Resposta da Woodandbeyond
Thank you for your review. We are pleased to learn that our customer service met your expectations. Providing clear, efficient, and professional support is a core priority, and your feedback is greatly appreciated.
We look forward to assisting you again and ensuring your future experiences are equally seamless.
Definitely recommend for Wood flooring
Cheuk at wood & beyond has been so helpful and I have now managed to place the order. Amazing customer service and great selection of flooring. Definitely recommend Wood & Beyond as they are so patient in helping to make a satisfactory choice !
9 de julho de 2026
Avaliação não solicitada
Resposta da Woodandbeyond
Thank you for your positive feedback. We are pleased to know that your experience with our team and products met your expectations. The WNB team is here to provide our clients with the best possible service and quality products. Your support is highly valued, and we look forward to the opportunity to serve you again.
We hope to welcome you back soon. Please do not hesitate to explore our latest offerings on your next visit.
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