Natalia was a pleasure to deal with, it’s a shame that only 5 stars are available to give, therefore here are another 5 to make 10! ⭐️⭐️⭐️⭐️⭐️
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Veja o que dizem as avaliações
Maria was incredibly helpful and friendly when we ordered our flooring. She guided us through placing the order online and made the whole process easy and straightforward. We really appreciated her su... Ver mais
A empresa respondeu
Lovely people to deal with. The team at Wood and Beyond are helpful, knowledgeable lovely people who are a different league to some of the chain shops we went into. They are an independent family busi... Ver mais
A empresa respondeu
Wood and beyond have been really helpful in advising us on our order and choosing our flooring. Samples were much better quality than other ones we had! We also required delivery at short notice and t... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
Wood and Beyond are importers and specialist suppliers of high quality hardwood products ranging from solid hardwood floors, engineered hardwood floors to decking boards and wooden worktops. The products you see on the site are all in stock and ready for immediate delivery. The hardwood is sourced straight from the manufacturer and by marketing directly online, we are able to offer premium products at the most competitive prices. For those looking for hardwood flooring, we offer solid wood which is made from one piece of hardwood timber such as oak and engineered wood which is made from a three layer core of hardwood together with plywood and a top layer of hardwood veneer. There is also a vast choice of wooden worktops such as oak, walnut, iroko and decking. Finally, we also offer useful how-to guides, from hardwood flooring installation to tips for maintaining your worktop.
Informações de contato
877 Finchley road, NW11 8RR, LONDON
- 02038690900
- info@woodandbeyond.com
- www.woodandbeyond.com
4,8
Excelente
6 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 94% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Samples arrived promptly, but was was concerned when I called them.
Samples arrived promptly.
When i went to order, i started to get concerned.
It sounded like a call centre in the background. I was then told to pay for what i wanted, but they would send me an email with a PayPal link.
I was informed that "what i wanted wasn't in stock, but was arriving next Tuesday, & they would ship afterwards.
The part that worried me was that never before have i been asked to write a review before I've actually ordered the product. I was told that if I do I will get an additional discount!... & this is from the link that they sent me!
9 de julho de 2026
Avaliação não solicitada
Resposta da Woodandbeyond
Thank you for taking the time to share your feedback. We're very sorry to hear that your experience left you feeling concerned.
What you described is not in line with our company policy. We never ask customers to leave a review before they have received their order, and we sincerely apologise if this was suggested during your conversation. We will speak to our team and make sure it is very clear to them .
Regarding the product availability, the item was advertised as being due to arrive at our warehouse next week. Once it arrives, we will contact you to arrange a convenient delivery date. We apologise if this was not communicated clearly.
We are taking your feedback seriously and will be speaking with our team to ensure our procedures and communication meet our company standards and policy . Thank you for bringing this to our attention.
Awful experience with this company
Awful experience with this company. Order 3 worktops eventually got delivered on the 4th change of the delivery date. One was packed well, the second was in cling film. The third had no protection at all. Delivery guys legged it and forged my signature before I could inspect the damage . Company only offered me £20 compensation and would not replace the damaged worktop. Will never buy anything from them again
26 de junho de 2026
Avaliação não solicitada
Resposta da Woodandbeyond
We are very sorry to hear that you feel this way and apologise for the inconvenience caused with your delivery.
As explained during our conversation, unfortunately we no longer had any more stock available to replace the damaged worktop. We offered a compensation payment as a goodwill gesture, which you accepted at the time, and we understood that you were happy with this resolution. At no point did you mention that you were unhappy with the outcome.
We always aim to provide the best possible service and we are sorry that your experience did not meet your expectations. We appreciate your feedback and will continue to work on improving our service.
Excellent flooring and customer service.
From the start of requesting samples of flooring and placing our order, we felt that everything was clear and easy to manage. Contact and communication from wood and beyond regarding delivery was excellent.
We are so happy to have chosen Wood and beyond, the cost and the quality of the flooring is fantastic, so much so we are placing a further order to complete the whole of downstairs. Thank you
5 de maio de 2026
Avaliação não solicitada
Resposta da Woodandbeyond
We appreciate your review and are glad to hear that you were satisfied with the quality of our products and services. Delivering consistent, high-quality results and excellent customer service is our priority, and your feedback confirms we are on the right track.
We invite you to visit us again and explore our newest offerings. We look forward to serving you in the future.
Excellent service today by W&B
Excellent service today by W&B. Cheuk was very helpful in providing options for my flooring, and proactive in suggesting samples to send. Recommend!
8 de julho de 2026
Avaliação não solicitada
Resposta da Woodandbeyond
Thank you for your positive feedback. We are pleased to know that your experience with our team and products met your expectations. The WNB team is here to provide our clients with the best possible service and quality products. Your support is highly valued, and we look forward to the opportunity to serve you again.
We hope to welcome you back soon. Please do not hesitate to explore our latest offerings on your next visit.
They have great show room and helpful…
They have great show room and helpful staff.
21 de junho de 2026
Avaliação não solicitada
Resposta da Woodandbeyond
We appreciate your review and are glad to hear that you were satisfied with the quality of our products and services. Delivering consistent, high-quality results and excellent customer service is our priority, and your feedback confirms we are on the right track.
We invite you to visit us again and explore our newest offerings. We look forward to serving you in the future.
Riza
Riza, gave us all the information we need and she was very nice to us
5 de julho de 2026
Avaliação não solicitada
Resposta da Woodandbeyond
Thank you for your review. We are pleased to learn that our customer service met your expectations. Providing clear, efficient, and professional support is a core priority, and your feedback is greatly appreciated.
We look forward to assisting you again and ensuring your future experiences are equally seamless.
Very knowledgeable and helpful service…
Very knowledgeable and helpful service with good selection of choice, reasonably priced.
6 de julho de 2026
Avaliação não solicitada
Resposta da Woodandbeyond
We appreciate your review and are glad to hear that you were satisfied with the quality of our products and services. Delivering consistent, high-quality results and excellent customer service is our priority, and your feedback confirms we are on the right track.
We invite you to visit us again and explore our newest offerings. We look forward to serving you in the future.
Excellent service and very helpful.
Excellent service and very helpful.
6 de julho de 2026
Avaliação não solicitada
Resposta da Woodandbeyond
Thank you for your review. We are pleased to learn that our customer service met your expectations. Providing clear, efficient, and professional support is a core priority, and your feedback is greatly appreciated.
We look forward to assisting you again and ensuring your future experiences are equally seamless.
Resposta da Woodandbeyond
Thank you for your positive feedback. We are pleased to know that your experience with our team and products met your expectations. The WNB team is here to provide our clients with the best possible service and quality products. Your support is highly valued, and we look forward to the opportunity to serve you again.
We hope to welcome you back soon. Please do not hesitate to explore our latest offerings on your next visit.
Good service Riza
4 de julho de 2026
Avaliação não solicitada
Resposta da Woodandbeyond
Thank you for your review. We are pleased to learn that our customer service met your expectations. Providing clear, efficient, and professional support is a core priority, and your feedback is greatly appreciated.
We look forward to assisting you again and ensuring your future experiences are equally seamless.
Helpful & Quick
Riza & her colleague were very helpful in advising us in picking our new floor. They were welcoming in person & quick to process our order over the phone. Worth chatting to them directly if you're thinking about ordering.
4 de julho de 2026
Avaliação não solicitada
Resposta da Woodandbeyond
Thank you for your positive feedback. We are pleased to know that your experience with our team and products met your expectations. The WNB team is here to provide our clients with the best possible service and quality products. Your support is highly valued, and we look forward to the opportunity to serve you again.
We hope to welcome you back soon. Please do not hesitate to explore our latest offerings on your next visit.
So far so good
So far so good. Excellent ranges. Good information from staff without hard sell. Able to borrow samples. Fitter seems responsive, well informed and responsible. Just about to place my order, so will update comments once order received and fitting completed.
3 de julho de 2026
Avaliação não solicitada
Resposta da Woodandbeyond
Thank you for your review. We are pleased to learn that our customer service met your expectations. Providing clear, efficient, and professional support is a core priority, and your feedback is greatly appreciated.
We look forward to assisting you again and ensuring your future experiences are equally seamless.
Great service and excellent quality of…
Great service and excellent quality of engineered flooring
1 de julho de 2026
Avaliação não solicitada
Resposta da Woodandbeyond
We appreciate your review and are glad to hear that you were satisfied with the quality of our products and services. Delivering consistent, high-quality results and excellent customer service is our priority, and your feedback confirms we are on the right track.
We invite you to visit us again and explore our newest offerings. We look forward to serving you in the future.
Thank you Konrad
I requested some samples and these were sent and delivered super quickly. I was amazed at how fast they arrived and how big the pieces were, this has made it really helpful to decide on which colour and grain is the best for us.
Thank you for the amazing customer service Konrad P.
Highly recommend
2 de julho de 2026
Avaliação não solicitada
Resposta da Woodandbeyond
Thank you for your positive feedback. We are pleased to know that your experience with our team and products met your expectations. The WNB team is here to provide our clients with the best possible service and quality products. Your support is highly valued, and we look forward to the opportunity to serve you again.
We hope to welcome you back soon. Please do not hesitate to explore our latest offerings on your next visit.
Great product and very helpful staff
Great product and very helpful staff.
I totally recommend them to everybody
Alev
2 de julho de 2026
Avaliação não solicitada
Resposta da Woodandbeyond
We appreciate your review and are glad to hear that you were satisfied with the quality of our products and services. Delivering consistent, high-quality results and excellent customer service is our priority, and your feedback confirms we are on the right track.
We invite you to visit us again and explore our newest offerings. We look forward to serving you in the future.
Excellent service
I have spoken to Cheuk a number of times to order engineered wood for different rooms at home. The service has been excellent. I am very pleased with the product and would recommend it.
2 de julho de 2026
Avaliação não solicitada
Resposta da Woodandbeyond
Thank you for your positive feedback. We are pleased to know that your experience with our team and products met your expectations. The WNB team is here to provide our clients with the best possible service and quality products. Your support is highly valued, and we look forward to the opportunity to serve you again.
We hope to welcome you back soon. Please do not hesitate to explore our latest offerings on your next visit.
Knowledgeable and very professional.
Knowledgeable and very professional.
1 de julho de 2026
Avaliação não solicitada
Resposta da Woodandbeyond
Thank you for your review.
Excellent service from Maria
Excellent service from Maria! She was professional, knowledgeable, and took the time to help us choose the perfect flooring for our home. We’re absolutely delighted with the final result. The shop has a fantastic selection of beautiful, high-quality flooring, and the whole experience was enjoyable from start to finish. We highly recommend both Maria and the store! Thank you Wood and Beyond!! Sanja S
17 de junho de 2026
Avaliação não solicitada
Resposta da Woodandbeyond
Thank you for your positive feedback. We are pleased to know that your experience with our team and products met your expectations. The WNB team is here to provide our clients with the best possible service and quality products. Your support is highly valued, and we look forward to the opportunity to serve you again.
We hope to welcome you back soon. Please do not hesitate to explore our latest offerings on your next visit.
Simple and easy transaction
Simple and easy transaction, polite helpful member of staff.
30 de junho de 2026
Avaliação não solicitada
Resposta da Woodandbeyond
Thank you for your review. We are pleased to learn that our customer service met your expectations. Providing clear, efficient, and professional support is a core priority, and your feedback is greatly appreciated.
We look forward to assisting you again and ensuring your future experiences are equally seamless.
Very helpfull staff
Very helpfull staff, great products and great prices.
30 de junho de 2026
Avaliação não solicitada
Resposta da Woodandbeyond
We really appreciate your support and look forward to assisting you again in the future.
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