WrLife Avaliações 

A brief check identified 6 of these 5* reviews are from officers or associates of WrLife, specifically,

Manuel Ollivier was an insurance broker with WrLife & had the logo on his business card
Thibault Chambert is an employee of WrLife in Chiang Mai
Mark Levitan is a local rep of WrLife in Thailand
Leon McCall, COO of Abbey Lifestyle, who sell WrLife policies.
Rudolf Van Der Lubben is on WrLife's German webpage
Patrick Lorentz is the CEO of WrLife

Together with Patrick Lorentz calling all the bad reviewers liars, should tell you all you need to know about integrity of all of those associated with WrLife.

Check out the underwriter…

Additionally, Stephen George has an advert on his facebook page for WrLife, it could be innocent...

Small experience report on WR Life, of course defused, since you can be accused of defamation in Thailand. This report contains only the facts and I deliberately do not write negatively about this insurance (see reason below). By the way, I have 2 more people, alone in my circle of acquaintances, who can report similarly.
I had hip surgery in May 2024, which I paid for and subsequently submitted the costs to WR Life for payment. Of course, I got a rejection at first. I then wrote a reply that substantiates my claim, to which I have not received an answer to this day, despite many memories (I am now wondering whether this is a method to simply ignore the customer in the case of justified claims).
The only communication was between me and Mr. Patrick Lorenz (as far as I know, CEO of WR Life in Thailand), who has repeatedly instructed the Claim department to which I have addressed my claims to respond to me.
To my last reminder from 24.09.2024, in which I asked for an answer or payment by 27.09.2024 (otherwise I will post my experience on FB and Google), I received the following answer from H. Patrick Lorenz:
And our lawyers will put you on criminal court in Thailand for defamation then
My answer to H. Patrick Lorenz
For your Information, i will only post the story. Not more, not less. I'm looking forward to hear from your lawyers. By the way, you will also find your Treat on Facebook
His answer
So we will pass to our lawyers.
Now everyone can think about this insurance (if it is one at all)

Unseriöses Unternehmen, Finger weg!
Unprofessionelle Mitarbeiter in Thailand, die keine Ahnung haben, was DD ist ( Differentialdiagnostik ).
Die DD wurde dann von WRLife als Vorerkrankung bewertet und damit ausgeschlossen.
Antworten auch auf Beschwerde einfach nicht.

Meine Frau wartet als Vermittler nun schon 10 Monate auf Provisionen im hohen 4 stelligen € Bereich. Keine Chance, die haben keinen Gerichtsstand und die Post an die thailändische Anschrift kommt ungeöffnet zurück. Auch im Schadensfall einfach eine Vollkatastrophe. Absolut Finger weg als Kunde und als Vermittler.

Following some tests and symptoms which showed i had Kidney disease, a doctor referred me to a specialist to assess extent of disease and treatment. WRlife rejected claim saying it was just a check-up, no treatment, because the doctor did not prescribe medication but decided to initially treat the disease with severe diet control to see if that controlled progress of the disease. They will look for way out of reimbursing you.

Under threat of a criminal defamation lawsuit, despite the company apologizing and acknowledging the issue, we are removing our text

Well, I've been trying to buy a WRlife policy for many months but noone seems to want to sell one to me. I filled in the forms, sent off, no response. Followed that up with a couple of emails, they were ignored too. After 3 MONTHS someone called me out of the blue on a Tuesday and said he would call me back by the end of the week (no idea why we couldn't do it in that call?), but he never called back either. I'm wondering are they full and don't want new business? (I'm in Thailand)

So WRLife have just responded and called me a liar!! Why would I make it up - if WRLife would like the DATED copies of my email I will send it to them. Or you could resend me the replies that you never sent me! THREE times I have contacted you through your own website and THREE times you have not responded. So who called me? Why didn't they call back? However your arrogance has simply ensured I will buy my health insurance somewhere else. If you are calling future customers liars and talking to them in an impolite manner, I can only assume you would be an absolute nightmare to deal with if a real claim ever arose! Thanks for the warning!

Further Update - guess what - another person phoned me a few weeks ago and I told him someone else called me before but not followed it up, he apologised and said he would get back to me (again no idea why we can't do business over the phone) but that it would be better to meet up. OK fine I said we'll grab a coffee! Guess what? Now he's not got back to me !!!!! ridiculous. You really need to get another rep in the SE Asia area cos the one you've got keeps slipping into a coma!

in Cambodia, i'm enrolled with Medical insurance with them for years and every year i do have some claim when i'm sick because i work too much. and the claim is very simple, i just submit all documents from hospital and clinic to them. it is better than my old enrollment with FORTE Insurance and AIA Insurance which support only some hospital in my local.

This company are nothing but liars . To say on here that my brother didn’t have the correct medical cover just shows how much they lie . I have the policy here in front of me and he did take out the correct cover. Wrlife saying it was the wrong cover makes my blood boil I hate Liars. This company should make its mind up why they didn’t cover him as they are using two different excuses. They told me he wasn’t covered because of pre existing and now the other excuse is that he had the wrong insurance saying he took out a travel insurance which is complete lies.
So basically your not insured if you get seriously ill or in my brothers case Wayne Cooper passed away from an illness that he wasn’t aware he had and never complained or visited a doctor about . How is that pre existing if you had no symptoms.
This has been a very upsetting time for us as a family and I just wanted to share our terrible traumatic experience and to warn others about using this company. This company advertises itself as this great insurance that covers you for everything with its bogus English address which then makes you feel you can trust them be warned go elsewhere. I’m so sad that my poor brother got treated this way which makes our grief even harder. He trusted this company. Just not fair .

This info is not slanderous or defamation, ONLY FACTS!
Follow up on Debbie Coopers review! DO NOT USE THIS COMPANY. No compassion and they don’t respond to your emails or calls! Wayne purchased a SERENITY policy from WrLife from a broker here in Thailand (you can find them on facebook) as recommended from a friend of his, Wayne paid over 62,000bt per year I have a copy of his policy!
(Reply from WrLife)
3 days ago
He bought a travel insurance as he was already arrived in the destination country. It doesn't work like this. He had to take the travel cover which is total BS. You can see from the fake reviews added and complaints from policy holders that this company does not pay out!
I knew Wayne for over 20 years and on that day he was going out to meet with friends and on his way he had a fall, an ambulance was called and Wayne was taken to Bangkok Pattaya Hospital, this is when I learned he broke his hip, I am a key holder to his home and he called me to bring his passport, credit cards and insurance policy to the hospital, we then authorized the first 2 payments so the treatment could start. (which was NOT refunded) 125,000bt, Wayne has NEVER EVER complained to me or others he had issues with his stomach or any other complaints about his health, where Wrlife get there info from is beyond me! We were at the solicitors sorting out paperwork and our lawyer called Wrlife and we first spoke with a Thai lady who passed us over to a French person who said we called the hotline for emergencies only utter crap we were transferred by there own staff. he then hung up! By the way the french person we spoke too writes his own reviews on trustpilot, if it wasn't so sad it would be laughable! To this day wrlife choose to BS and make excuses as NOT to pay out! Wayne did NOT have preexisting medical conditions and he declared his other illnesses, diabetes and asthma, Wrlife made a sad scenario even harder to come to terms with, so for anyone out there looking for insurance I suggest you look elsewhere!

Just got a reply from wrlife!
Reply from WrLife

Updated a minute ago
He was hospitalised very fastly after having started the insurance. He was already very sick. A patient can have a pre existing condition without knowing this. Any insurance worldwide will consider any pre existing condition even if the insured was not aware of this condition.
Wayne took out your policy on 11 August 2023 at 12:01am 7 months previous to his fall, He created date of cover on 10 August 2022, how is that fastly? He was NOT very sick! I saw Wayne 2 or 3 times per week, His policy was due for renewal on 11 August 2024

My father passed away April 10 2024 in Thailand. I have been sending pages and pages of what insurance company has been asking for. Finally - got email saying they need 2 more documents to complete file/claim. I sent those right away! Now - after several emails and I even tried calling any dept that would talk to me --- I am still waiting!! Its been almost a month - no response! Maybe if they read this - they will finally payout and end this long and sad chapter in my life! Diana McDermott ( Canada)
** UPDATE - I did finally get someone ( after I wrote this review) to respond and has been very helpful! Now to find a solution to have claim properly handled.

Being at the hospital and then ordered to send papers???????

Now they say that i was not telling the thruth???

Yes i have been at hospital for check-ins my heart. Nothing was wrong with my heart.

This is a compagny i will tell everybody to refuse.

So much lying and just taking my money.

I will tell everybody to refuse this compagny 😡😡😡

Zahlt keine Darminfektion obwohl sie noch nie was damit hatte...sei eine Vorerkrankung... stimmt aber nicht last Arztbericht.

Ich bin auch bei der WRLife. Ich überlege grade ob ich sie wieder Kündige. Man hört nichts gute von dieser Versicherung, ich weiss nicht ob man sie vertrauen sollte.

Achtung Betrug! Diese Versicherung ist nicht nur Betrug sondern auch unverantwortungsvoll, respektlos gegenüber dem Kunden am Telefon. Dieser Dame aus Thailand (Rathi) sollte man Manieren beibringen. Ich dachte zuerst ich spreche mit eine Büffel, bis ich herausgefunden habe das es sich hier um eine Dame handelt die ihren Job verfehlt hat. Aroganz ganz gross geschrieben. Ich habe mich dann beschwert jedoch sinnlos. Man bekommt keine Antwort. Aber wenn man nachfragt ob die
Ratenzahlung bezahlt worden ist, dann reagiert man natürlich sofort mit einem klaren "JA"!! Die Rückerstatung wird natürlich nicht bezahlt, wozu auch wenn es sixh schon um Betrug handelt. Ganz erlich gesagt ist es mir die Zeit nicht Wert hier noch in Detail zu gehen. Auf jedenfall finger weg (WR Life = we are lie)

Der Komentar von WR Life ist sowas von lächerlich! Da sieht man schon die Inteligenz.. und sowas nennt sich Versicherung.. Abschaum und Schande für die Branche!!!

I reimbursed my dental expense. The process was quick. I'm very happy.

WRLife offers really reasonable insurance and provide good service, respond fast as well!

Professional customer service

Visited Chiang Mai Bangkok Hospital at 2am for appendicits surgery, I was admited after 20 min and everything was taken care of, no deposit needed. Thank you again for the fast service.

I was hospitalised and the team was always assisting me from the time I entered the hospital until the time I left. They kept regularly informed on my status and even after my release they were asking for health and if my wife was also coping ok. Great assurance, very helpful and very nice people.