Iron & Brass Bed Company Avaliações 

68
O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Love my ‘Lily’ black iron bed from The Wrought Iron and Brass Bed Co, bought through John Lewis. It’s sturdy, comfortable, traditional, elegant and will always be en vogue. I don’t think I will ever t... Ver mais

Avaliado com 5 de um total de 5 estrelas

Having browsed various options I settled on Iron & Brass Bed Company as they’re a UK family company employing local craftsmen who I hoped would take a pride in their product and service. From having p... Ver mais

Avaliado com 5 de um total de 5 estrelas

Fabulous service from start to finish! From point of sale to delivery and assembly of the bed every step was seamless. The bed looks amazing so classy and timeless. You can instantly see by the qualit... Ver mais

Avaliado com 4 de um total de 5 estrelas

Excellent product. Good communication. Easy to put together. It’s our 2nd one from the company so we knew it would be great. Would have given full marks but slightly concerned about the handling of su... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Móveis
  2. Loja de Camas
  3. Loja de Móveis para Quartos
  4. Fabricante de Móveis

Escrito pela empresa

The Iron & Brass Bed Company is a leading British manufacturer of handcrafted iron beds, wrought-iron bed frames, brass beds, and British wool mattresses. Based in Norfolk, every bed frame is made using traditional craftsmanship and finished to the highest standards, combining timeless design with exceptional durability. The company's mattresses are filled with fully traceable British wool sourced directly from British farms, offering natural comfort, breathability and long-lasting support. A commitment to British manufacturing and supply chain transparency has earned recognition through the Made in Britain 2024 Supply Chain Excellence Award, alongside shortlisting for the 2025 Wool Innovation Award and the 2025 Made in Britain Excellence in Procurement Award. The company is also proud to hold a Royal Warrant. Visitors are welcome at the Dersingham showroom near King's Lynn, where they can explore a collection of handcrafted iron beds, metal bed frames, brass beds and British wool mattresses. Quality craftsmanship, genuine provenance and exceptional customer service remain at the heart of everything The Wrought Iron & Brass Bed Company does.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

68 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 66% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,6

Todas as avaliações

(68)

52 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Excellent Product and Service

Having browsed various options I settled on Iron & Brass Bed Company as they’re a UK family company employing local craftsmen who I hoped would take a pride in their product and service. From having placed the order direct online for a bed and two side tables in a particular RAL colour, my expectations were exceeded. Commmnication was excellent and having elected for the home assembly service they were courteous and took care to ensure everything was as we wanted, and we are very pleased with the bed and tables Thank you to all concerned.

22 de setembro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Love my ‘Lily’ black iron bed from The…

Love my ‘Lily’ black iron bed from The Wrought Iron and Brass Bed Co, bought through John Lewis. It’s sturdy, comfortable, traditional, elegant and will always be en vogue. I don’t think I will ever tire of it. The Bed Co were in contact with me from the start of the order to post delivery, always professional and helpful. I love that they are a family run business and their beds are made in England. Their people delivered and assembled within 15 mins and were polite and efficient.

11 de setembro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The classiest of beds

Fabulous service from start to finish! From point of sale to delivery and assembly of the bed every step was seamless. The bed looks amazing so classy and timeless. You can instantly see by the quality and sturdiness of the bed it will definitely last a lifetime. I am on a mission now to replace the rest of the beds in our house with these gorgeous beds!

10 de setembro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fabulous customer service

From order to delivery, communication has been fab. Delivery was spot on. We chose to assemble the bed ourselves, which was super easy following the video tutorial. We did have issues with the finials, but was dealt with very efficiently. Thank you

10 de agosto de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent product & service!!

Our Sophie bed was ordered via John Lewis, but the order was handled swiftly and in a very timely way by WIBB, and from the start their timings were accurate, even to the day/time of delivery, so Thank you!

The product is so well-made, and with the addition of brass bedknobs really added to the freshly-decorated room's appeal. Excellent!!

10 de agosto de 2026
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Overall very pleased , a few niggles with delivery

We ordered the Grace double bed and we are delighted with it, exactly as described and pictured. The mattress is very comfortable. The delivery men assembled it for us and removed all wrappings very efficiently. The company was easily contactable for advice.
We did have some slight issues around delivery, the day offered for delivery did not suit particularly well but the next available date was more than a month away. Delivery was supposed to be morning but was actually 2pm. We are in Scotland, that probably makes delivery a bit more difficult.
Overall definitely recommend these beds and this company but dont rely on an exact delivery time.

6 de agosto de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Highly recommended

I’ve bought three beds now from the Wrought Iron & Brass Company. Communication has been efficient, professional and friendly. The bed frames and mattresses are first rate. The delivery teams are efficient, tidy and friendly. I made space for a bedframe, the doorbell rung, and very soon I had a new bed assembled. Highly recommended.

6 de agosto de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Iron bed frame

From the very first enquiry through to the delivery and assembly the service has been superb. The sales team went above and beyond to ensure that the bed frame would go up my quirky stairs and the delivery men did the same. The bed frame is beautiful and is great quality.

22 de julho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The Wrought Iron Bed Company

The Wrought Iron Bed Company. Superb customer service from start to finish. Nikki was most helpful when I rang to place the order. Email communication was superb. The delivery team Matthew, plus the new boy! were very pleasant, put the bed up very quickly and efficiently.
The bed is superb, beautifully hand crafted and extremely comfortable.
I don’t very often write reviews, but on this occasion I felt that this company deserved a review for their superb product and efficient friendly staff.

21 de julho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent customer service and bed!

Excellent customer service, great delivery and beautiful British made iron bed! Hopefully will last a lifetime! Really pleased, thanks

17 de julho de 2026
Avaliação não solicitada
logotipo da Iron & Brass Bed Company

Resposta da Iron & Brass Bed Company

Hi,
Thank you so much for your wonderful 5-star review! We're really happy to hear you're delighted with your new bed and our service. We hope you'll enjoy it for many, many years to come.
Warmest wishes,
Harry

Avaliado com 4 de um total de 5 estrelas

Excellent product

Excellent product. Good communication. Easy to put together. It’s our 2nd one from the company so we knew it would be great. Would have given full marks but slightly concerned about the handling of such a high value item by the deliverers. It seemed to be just chucked in the back of an untidy van.

16 de julho de 2026
Avaliação não solicitada
logotipo da Iron & Brass Bed Company

Resposta da Iron & Brass Bed Company

Hi Teresa,

Thank you so much for your kind review and for choosing us again for your second bed – it truly means a lot. We're delighted to hear you're happy with both the bed and our service. We also appreciate your feedback about the delivery. We've spoken with our delivery team and want to reassure you that the boxes you saw in the van were just empty packaging, not other customers' orders. Thanks again for taking the time to share your thoughts with us!

All the best
Harry

Avaliado com 5 de um total de 5 estrelas

Excellent all round

I took delivery of my new bed yesterday and am absolutely delighted with it - looks beautiful and a wonderful addition to my home! Really pleased to be able to buy from a small company and love the fact that each bed is made to order. Customer service from start to finish has been excellent, very attentive and responsive. Would not hesitate to recommend this company.

18 de julho de 2026
Avaliação não solicitada
logotipo da Iron & Brass Bed Company

Resposta da Iron & Brass Bed Company

Hi Sarah,

Thank you so much for your wonderful review. We're so happy to hear that you're loving your new bed and that it fits perfectly in your home. Your support of our small business truly means the world to us, and we're delighted with the experience from beginning to end. We really appreciate your recommendation, and you had a positive experience; we hope you enjoy many cosy years with your new bed!

Warmest wishes
Harry

Avaliado com 5 de um total de 5 estrelas

delighted with my Sophie bed

I am delighted with my Sophie bed which I had been promising myself for a number of years, and I am not disappointed.
Great follow up from the company’s customer service team to clarify order, delivery and to then check all good with bed, installation and delivery. Couldn’t fault them.

14 de julho de 2026
Avaliação não solicitada
logotipo da Iron & Brass Bed Company

Resposta da Iron & Brass Bed Company

Hi Cathy,

Thank you so much for your lovely review. We're thrilled to hear that your Sophie bed has exceeded your expectations and has not disappointed, even after all these years. Thank you also for recognising our customer service and follow-up - it's always lovely to hear that the service we offer lives up to the quality of our beds.

Warmest wishes
Harry

Avaliado com 5 de um total de 5 estrelas

Excellent Product Excellent Service

Absolutely delighted with my new bed .
The quality is outstanding and it has exceeded my expectations.
From start to finish, the company was extremely helpful, with excellent communications.
Delivery was professional and hassle free.
I wouldn’t hesitate to recommend them to anyone looking for a quality bed and first class customer service. Thank you for such a great experience.

10 de julho de 2026
Avaliação não solicitada
logotipo da Iron & Brass Bed Company

Resposta da Iron & Brass Bed Company

Hi Bluebell,

Thank you so much for your lovely review. We're so happy to hear your new bed has exceeded your expectations. We'll gladly share your kind words with our team—they'll be delighted to know their professionalism and care made a difference.

Warmest wishes
Harry

Avaliado com 5 de um total de 5 estrelas

The bed is fantastic

The bed is fantastic, very well made, sturdy and pretty to boot. It took 6 weeks to be made and was absolutely worth waiting for, then was delivered and assembled for us in a matter of minutes. I'm really pleased with it and would absolutely recommend the Wrought Iron and Brass Bed Company

24 de junho de 2026
Avaliação não solicitada
logotipo da Iron & Brass Bed Company

Resposta da Iron & Brass Bed Company

Hi Benjamin,

We're so pleased you're happy with your new bed. As everything is made to order, it's especially nice to hear you felt it was worth the wait. We'll also pass your comments on to the delivery team, and we hope you enjoy your new bed for many years more.

Best wishes
Harry

Avaliado com 5 de um total de 5 estrelas

Sturdy and elegant bed!

Great, sturdy bed! Delivered on time and assembled by the delivery men very quickly.

2 de julho de 2026
Avaliação não solicitada
logotipo da Iron & Brass Bed Company

Resposta da Iron & Brass Bed Company

Hi Ben,

Thank you so much for your review. We're delighted to hear that you find your bed both elegant and sturdy, and that our delivery team was efficient and timely in assembling it for you.

Best wishes
Harry

Avaliado com 5 de um total de 5 estrelas

Excellent experience

Communication excellent throughout. Delivery was timely, quick, efficient and courteous. We are very pleased with our new double bed.

30 de junho de 2026
Avaliação não solicitada
logotipo da Iron & Brass Bed Company

Resposta da Iron & Brass Bed Company

Hi Julie,

Thank you so much for your kind review and for recognising our efforts in communication — finding the right balance is always key. We're truly delighted that you're happy with your new bed, and we wish you many wonderful nights of restful sleep.

Warmest wishes
Harry

Avaliado com 5 de um total de 5 estrelas

Well made bed

We bought a new bed frame and bed base from this Company. The product is great quality (and made in this country) and the customer service has been brilliant. Neil did a great job in delivering and assembling it. We are delighted with our new bed.

23 de junho de 2026
Avaliação não solicitada
logotipo da Iron & Brass Bed Company

Resposta da Iron & Brass Bed Company

Hi Ian,

Thank you so much for your wonderful feedback. We’re thrilled to hear that you’re delighted with your new bed frame and base. It’s fantastic to know you appreciate the quality of our products and that they’re made right here in the UK. We’ll be sure to pass your kind words on to Neil—he’ll be pleased to know his service made a difference. If you need anything else in the future, we’re always here to help. Enjoy your new bed!

Amanda

Avaliado com 5 de um total de 5 estrelas

Quality. Quality. Quality

From my first'phone call to Nikki right through to delivery I cannot fault this company.

I was given a 6 week time line and on the dot the mattress was delivered.

I was informed every step of the way. The 2 man delivery team called half an hour before arrival and did a great job!

The mattress isn't cheap but then how could it be? The materials, craftsmanship and hand finishes are costly. BUT a good night's sleep is genuinely priceless.

If you are thinking about investing in a new mattress this company will not let you down. A great experience AND a great night's sleep.
Thank you!

UPDATE AFTER 2 WEEKS
Just flipped and turned the mattress.

After 2 weeks I can confirm this is the most comfortable mattress I have ever owned. It is completely supportive.

I have always been a 4 hr sleeper- awake at 2 am/ 4am etc. Now I sleep for 7 hrs straight. This purchase has literally changed my life. Fantastic product!!

11 de junho de 2026
Avaliação não solicitada
logotipo da Iron & Brass Bed Company

Resposta da Iron & Brass Bed Company

Hi Maureen,

Thank you so much for sharing your thoughtful review. We’re absolutely delighted to hear about your positive experience from your very first call with Nikki right through to delivery. It’s wonderful to know you felt informed every step of the way and that our delivery team made the process smooth and professional.
We truly appreciate your recognition of the quality, craftsmanship, and care that go into our mattresses. Your kind words mean a lot to our entire team, and we’re so pleased this purchase has had such a positive impact on your sleep and wellbeing.
Thank you again for choosing us and for taking the time to update us on your experience.

Amanda

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