Iron & Brass Bed Company Avaliações 

68
O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Love my ‘Lily’ black iron bed from The Wrought Iron and Brass Bed Co, bought through John Lewis. It’s sturdy, comfortable, traditional, elegant and will always be en vogue. I don’t think I will ever t... Ver mais

Avaliado com 5 de um total de 5 estrelas

Having browsed various options I settled on Iron & Brass Bed Company as they’re a UK family company employing local craftsmen who I hoped would take a pride in their product and service. From having p... Ver mais

Avaliado com 5 de um total de 5 estrelas

Fabulous service from start to finish! From point of sale to delivery and assembly of the bed every step was seamless. The bed looks amazing so classy and timeless. You can instantly see by the qualit... Ver mais

Avaliado com 4 de um total de 5 estrelas

Excellent product. Good communication. Easy to put together. It’s our 2nd one from the company so we knew it would be great. Would have given full marks but slightly concerned about the handling of su... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Móveis
  2. Fabricante de Móveis
  3. Loja de Camas
  4. Loja de Móveis para Quartos

Escrito pela empresa

The Iron & Brass Bed Company is a leading British manufacturer of handcrafted iron beds, wrought-iron bed frames, brass beds, and British wool mattresses. Based in Norfolk, every bed frame is made using traditional craftsmanship and finished to the highest standards, combining timeless design with exceptional durability. The company's mattresses are filled with fully traceable British wool sourced directly from British farms, offering natural comfort, breathability and long-lasting support. A commitment to British manufacturing and supply chain transparency has earned recognition through the Made in Britain 2024 Supply Chain Excellence Award, alongside shortlisting for the 2025 Wool Innovation Award and the 2025 Made in Britain Excellence in Procurement Award. The company is also proud to hold a Royal Warrant. Visitors are welcome at the Dersingham showroom near King's Lynn, where they can explore a collection of handcrafted iron beds, metal bed frames, brass beds and British wool mattresses. Quality craftsmanship, genuine provenance and exceptional customer service remain at the heart of everything The Wrought Iron & Brass Bed Company does.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

68 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 66% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,6

Todas as avaliações

(68)

52 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Good communication and very happy with Albert the bed!

I bought a bed from this company last Summer. I have had a very poor experience with a bed from Sofa.com at a similar price, but this bed has been amazing. I had good communication from the company - I particularly liked the phone call to check the order. I had ordered a mattress from John Lewis which fit perfectly on to the Albert bed frame (a king size). Delivery was well communicated and efficient - I'm a long way away but they were bright and cheerful. After assembly I and my kids were invited to test it out to check there were no squeaks or issues. They also promised to return from Norfolk if any problems occurred. I like the ethos of the company - check out their history and their approach to employment, and overall I couldn't be happier. I really do think this is bedframe to last a lifetime and worth the money.

21 de junho de 2023
Avaliação não solicitada
logotipo da Iron & Brass Bed Company

Resposta da Iron & Brass Bed Company

Hi Anita — thanks a lot for your review. We’re so pleased to hear you’re happy with your Albert bed and that communication and delivery were smooth. It’s wonderful to know the bed is working out well for you and your family. If you ever want guidance on a future purchase, we’ll be glad to help.

Avaliado com 1 de um total de 5 estrelas

Full of misinformation and bad advice

This company not only gives out misinformation and bad advice when choosing a mattress but, when you end up with one that is wholly unsuitable, they deny everything and simply point you in the direction of their terms and conditions, which state that because it's only a mattress you have purchased, you will only get a refund for 50% of the price you originally paid. If you're not happy with that, they point you in the direction of Trading Standards or Citizens Advice which, of course, they know will be of no use as you have nothing in writing. You really can't trust a word they say. They even tried to make me believe that a pocket sprung mattress on a base of sprung slats would feel much firmer than one placed on fixed slats, yet it's actually the other way round !

4 de janeiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Couldn’t be happier with our purchase

Bought a fabulous iron bed after visiting the showroom. It was delivered within a few weeks as promised, the delivery guys were really pleasant and knowledgeable. Post delivery I had a problem with a small part that was replaced immediately. Couldn’t be happier with our purchase, it’s well made, solid and I’m sure it will last a lifetime.

22 de abril de 2022
Avaliação não solicitada
logotipo da Iron & Brass Bed Company

Resposta da Iron & Brass Bed Company

Thank you! We’re delighted that your experience — from showroom visit to delivery and aftercare — was so positive. It’s great to hear the bed is solid and everything was handled promptly when you needed a part replaced. We hope you enjoy many years of restful sleep in it.

Avaliado com 5 de um total de 5 estrelas

Could not recommend enough!

Could not recommend enough!

Not only do they make the beds themselves, they do not charge an arm and a leg like most bed stores / bed boutique shops.

Harry was extremely helpful and friendly when we visited the showroom to choose our bed, and what a good job we did visit them, our preferred bed was in a sale (25% off, great!!).

They managed to deliver the bed 1 week earlier than originally planned (earlier dates were advised a few weeks prior), the driver was again very helpful, knowledgable on the bed and offered to take it up to the bedroom. He went through the installation guide AND we received a proper spanner set to assemble the bed with all of the fixings......very impressed!

The bed is beautiful, well made, sturdy and was very easy to assemble.

I will definitely be buying more beds from them!

25 de agosto de 2019
Avaliação não solicitada

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