Love my ‘Lily’ black iron bed from The Wrought Iron and Brass Bed Co, bought through John Lewis. It’s sturdy, comfortable, traditional, elegant and will always be en vogue. I don’t think I will ever t... Ver mais
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Veja o que dizem as avaliações
Having browsed various options I settled on Iron & Brass Bed Company as they’re a UK family company employing local craftsmen who I hoped would take a pride in their product and service. From having p... Ver mais
Fabulous service from start to finish! From point of sale to delivery and assembly of the bed every step was seamless. The bed looks amazing so classy and timeless. You can instantly see by the qualit... Ver mais
Excellent product. Good communication. Easy to put together. It’s our 2nd one from the company so we knew it would be great. Would have given full marks but slightly concerned about the handling of su... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
The Iron & Brass Bed Company is a leading British manufacturer of handcrafted iron beds, wrought-iron bed frames, brass beds, and British wool mattresses. Based in Norfolk, every bed frame is made using traditional craftsmanship and finished to the highest standards, combining timeless design with exceptional durability. The company's mattresses are filled with fully traceable British wool sourced directly from British farms, offering natural comfort, breathability and long-lasting support. A commitment to British manufacturing and supply chain transparency has earned recognition through the Made in Britain 2024 Supply Chain Excellence Award, alongside shortlisting for the 2025 Wool Innovation Award and the 2025 Made in Britain Excellence in Procurement Award. The company is also proud to hold a Royal Warrant. Visitors are welcome at the Dersingham showroom near King's Lynn, where they can explore a collection of handcrafted iron beds, metal bed frames, brass beds and British wool mattresses. Quality craftsmanship, genuine provenance and exceptional customer service remain at the heart of everything The Wrought Iron & Brass Bed Company does.
Informações de contato
5 St Nicholas Court, PE31 6GZ, Dersingham, Reino Unido
- 01485 542516
- showroom@wroughtironandbrassbed.co.uk
- www.wroughtironandbrassbed.co.uk
4,6
Excelente
68 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 66% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Scammers
I am writing this to warn other businesses about this company. They currently owe us a lot of money for the shipping costs which they refuse to pay, despite receiving perfect service from us.
We handled three separate shipments for them to Hong Kong, Canada, and the USA. Every single shipment was delivered on time, safely, and without any damage or delays. We have documented proof of delivery and all communication was confirmed via email, yet they continue to ignore payment terms.
We have since discovered through Creditsafe that this appears to be their standard operating procedure. They have registered multiple companies under the same name and address. Every time they accumulate County Court Judgments, they dissolve the company to avoid paying freight forwarders and suppliers, only to start again.
Do not be fooled by any new trading accounts that appear "clean"—this is a pattern of behavior.
We are currently taking formal legal action to recover our funds. I strongly advise any business considering working with them to look into their dissolved accounts and financial history before proceeding.
"It is important to note that my previous reviews were only temporarily removed because this company repeatedly reported them. I only discovered this weeks later, at which point I contacted Trustpilot directly and provided comprehensive evidence—including proof of delivery and communication logs—to verify my claims.
Following a thorough review of my evidence, Trustpilot has republished my review. Despite the company’s ongoing and aggressive attempts to have this information taken down, the facts remain verified and the review stands. I have everything to back up these claims, and I am leaving this here as a warning to other suppliers about their patterns of behavior."
20 de agosto de 2025
Avaliação não solicitada
Resposta da Iron & Brass Bed Company
We take all feedback seriously; however, we would like to clarify that this review has not been left by a retail customer but by a logistics company previously engaged to ship goods to our overseas customers.
Several versions of similar reviews from this reviewer have previously been removed by Trustpilot due to factual inaccuracies and the inclusion of sensitive information relating to personal customer details.
The matter referred to in this review was initially subject to legal action. Following discussions between both parties, formal legal proceedings were stepped down, and the parties mutually agreed to enter mediation after an acknowledgement that responsibility for aspects of the situation was shared. The matter, therefore, remains ongoing and under formal mediation with legal representation on both sides, which limits what we can publicly disclose.
For transparency, our experience differed significantly from what is described:
• The USA shipment was separated during transit and arrived damaged, requiring replacement parts to be dispatched and a member of our team to travel to the United States to carry out repairs.
• The Hong Kong shipment was collected and delivered later than agreed, resulting in us providing financial compensation to our customer.
• The Canada delivery was attempted on a date when the end customer was not present, despite prior communication regarding availability.
These issues form part of the ongoing mediation process, during which responsibility and resolution are being formally reviewed. We remain committed to resolving this matter professionally and fairly.
We are happy to answer any genuine customer questions and encourage readers to consider our wider body of verified customer reviews when forming an opinion about our business.
As mediation is ongoing, we will not comment further until the process has concluded.
Update:
Since our previous response, the reviewer has amended their comments. We would therefore like to provide additional clarification for transparency.
We hold written confirmation from Trustpilot stating that a previous version of this review was removed after the reviewer declined to amend content that had been reported as defamatory and inaccurate.
Trustpilot confirmed to us:
"We reached out to the reviewer to ask them to consider editing or deleting the content you highlighted. Since the reviewer hasn't updated their review to edit or delete this content, we've removed the review from your profile page."
For clarity, the removal was not the result of repeated reporting but followed Trustpilot’s own review process and moderation decision.
The commercial dispute referenced remains subject to ongoing mediation following both parties agreeing to step down formal legal proceedings and address matters through a structured resolution process. As such, many of the claims being presented publicly are disputed and form part of that mediation.
We strongly refute statements suggesting a pattern of behaviour regarding company structures, financial conduct, or supplier relationships. These assertions are inaccurate.
We remain committed to resolving the situation professionally through the agreed legal channels rather than through public commentary.
We encourage readers to consider our extensive verified customer feedback, which reflects the genuine experiences of our customers over many years of trading.
As mediation is ongoing, this will be our final public update on the matter until the process concludes.
Service excellence all round
I was already aware of the Wrought Iron and Brass Bed Company and we followed up a discussion with Harry on the company's stand at Burghley Horse Trials last September with a late 2025 visit to the company's showroom in Dersingham. We bought two of the company's top of the range Signature 1 mattresses for our home and holiday home. Delivery arrangements were made - communication was excellent - and duly took place. Delivery to our tiny holiday home cottage was always going to be difficult due to the stair configuration. However, James and Donatas were excellent and persevered. It was their last delivery of a long day - delivery to our home was their first one eight hours previously. Now we can sleep peacefully on two beautifully handmade mattresses at our two properties. People buy from people and this was an excellent company to deal with promising good old fashioned personal service. Well done.
19 de fevereiro de 2026
Avaliação não solicitada
Resposta da Iron & Brass Bed Company
Thank you very much for taking the time to leave such a thoughtful review.
It was a pleasure meeting you at Burghley Horse Trials and then welcoming you to our Dersingham showroom — we’re delighted you chose our Signature 1 mattresses for both your home and holiday cottage.
We’re especially pleased to hear that communication and delivery went smoothly, and we will make sure your kind comments are passed on to James and Donatas. They will be thrilled to know their efforts, particularly at the end of a long day and in a challenging delivery setting, were appreciated.
Your words perfectly capture what we strive for — traditional craftsmanship combined with genuine personal service. Thank you again for your support, and we wish you many years of peaceful and comfortable sleep in both homes.
A beautiful bed from a company that cares.
Excellent customer service from initial enquiries through to delivery - and a beautiful bed too!
19 de fevereiro de 2026
Avaliação não solicitada
Resposta da Iron & Brass Bed Company
Thank you for your lovely review, Lisa! We’re delighted to hear you were happy with the service from your initial enquiry right through to delivery, and that you’re enjoying your beautiful new bed. We truly appreciate your support and hope you enjoy many comfortable nights ahead!
Can't really fault this company
Can't really fault this company, from our initial phone call enquiry regarding some more detailed measurements of the bed to the final deliver.
We were kept fully informed by either phone call or email of the progress, delivery date etc. ALL the staff we dealt with super friendly and willing to assist with any request. A pleasure to do business with. Many Thanks.
20 de fevereiro de 2026
Avaliação não solicitada
Resposta da Iron & Brass Bed Company
Thank you so much for your lovely feedback — it really means a great deal to us. We’re so pleased to hear that your experience was smooth from your first enquiry right through to delivery, and that our team were able to help with everything you needed along the way.
We truly believe buying a bed should be an enjoyable and personal experience, so it’s wonderful to know you felt well looked after. It was an absolute pleasure to assist you, and we hope you enjoy many comfortable and restful nights ahead. Thank you again for choosing us!
Great Service and Product
We went to the store to view the options for bed frames. The service was excellent and the advice very helpful. We were kept informed of the status of our order and the frame was delivered on the day promised. The delivery team assembled the bed promptly and I’m busy lying on our comfortable new bed writing this review.
15 de fevereiro de 2026
Avaliação não solicitada
Resposta da Iron & Brass Bed Company
Thank you so much for taking the time to leave such a lovely review.
We’re delighted to hear that you enjoyed your showroom visit and found the advice helpful — and even more pleased that everything went smoothly from ordering through to delivery and assembly.
It’s wonderful to know you’re already relaxing and enjoying your new bed — exactly as it should be!
Thank you again for your kind words and for choosing us.
Harry
Sophie my Fabulous New Bed
Amanda, and Team,
Thank you so much for my fantastic Sophie bed in cream. I am absolutely delighted and feel like a Queen. I literally fell asleep as soon as I got in it and I'm very reluctant to get out! The guys who delivered it are amazing and deserve a medal 🏅 for delivering in that dreadful weather yesterday. I am very happy and really do wish I had got one sooner. You definitely know the difference if you spend a little extra 😍.
10 de fevereiro de 2026
Avaliação não solicitada
Resposta da Iron & Brass Bed Company
Thank you so much for your wonderful message — it truly made our day!
We’re absolutely delighted to hear how much you’re enjoying your Sophie bed, and that you’re already sleeping so well in it. Feeling like a Queen is exactly the experience we hope to create!
I’ll be sure to pass your lovely comments on to the delivery team — they’ll be thrilled to hear they earned their medal for braving the weather.
Thank you again for your kind words and for choosing us. Wishing you many years of comfortable, happy sleep.
Amanda
really pleased with the bed and matress
4 de fevereiro de 2026
Avaliação não solicitada
Resposta da Iron & Brass Bed Company
Thank you very much for your kind review — we’re so pleased to hear that you’re enjoying both your bed and mattress.
If there’s anything at all we could have done to make your experience a five-star one, we’d always love to hear your feedback, as it really helps us continue improving.
Wishing you many comfortable nights ahead, and thank you again for choosing us.
Amanda
I ❤️ my bed!
I ordered the small double Edward brass bed and it is beautiful! The delivery was within the time window given with a call half an hour beforehand and it was assembled in super quick time. Not only does it look great but I had the best night’s sleep. The service from ordering to a post delivery courtesy call was all great. I would definitely recommend.
22 de janeiro de 2026
Avaliação não solicitada
Beautifully Made Beds
I bought the Arthur (Emperor size) and the Elizabeth (Super King size) and both are beautifully made beds that a very comfortable and provide a great night’s sleep. There was a delay on the Arthur as it failed the company’s chrome plating standards and had to be redone but they happily lent me a bed in the interim. Great service form the customer service team and delivery team were excellent too
11 de fevereiro de 2025
Avaliação não solicitada
Resposta da Iron & Brass Bed Company
Thank you very much, Derek, for taking the time to share your experience. We’re delighted to hear how pleased you are with both the Arthur and Elizabeth beds, and that they’re providing such comfort and a great night’s sleep. We also appreciate your understanding regarding the delay with the Arthur — maintaining our quality standards is extremely important to us, and we’re glad the interim bed helped. It’s wonderful to hear such positive feedback about our customer service and delivery teams. Thank you again for your kind words.
Edward bed frame
We bought the Super King Edward bed frame. The build quality is excellent, it exceeded our expectations, the design feels sturdy yet stylish, and we couldn’t be happier with how it completes our bedroom.
The whole customer service was outstanding and It was extremely helpful that the bed frame was delivered as promised and assembled for us in the bedroom.
We’re so impressed that we’re already planning to purchase a double for our spare bedroom in our move to a new home.
I highly recommend Wrought Iron and Brass Bed Co.
12 de dezembro de 2025
Avaliação não solicitada
Resposta da Iron & Brass Bed Company
Thank you so much, Aidan, for your wonderful review of the Edward bed frame. We’re delighted to hear that the quality, design, and finish exceeded your expectations, and that our delivery and assembly service made the experience even better. It’s especially lovely to know we’ve helped complete your bedroom — and we’re thrilled to hear you’re already planning your next purchase. Thank you for recommending Wrought Iron and Brass Bed Co.
An excellent product from a family firm…
An excellent product from a family firm that really looks after their customers.
16 de julho de 2025
Avaliação não solicitada
Resposta da Iron & Brass Bed Company
Thank you so much for taking the time to leave us a review on Trustpilot — we really appreciate your feedback and support!
We’re delighted you highlighted both the quality of our product and the care we take as a family-run business — thank you for your kind words.
Sixteen months get a response!!
Just received a reply to my review which was made in July 2024. It did not take me seven months to contact you. The mattress was received in March 2024 and was delivered before the date I was told to expect it. We had the decorator in and so were unable to use the mattress immediately. When I discovered the mattress was the wrong one I telephoned three times and emailed twice before my husband eventually got through to you on the phone. He was told that if we weren’t happy with it after use it could be returned and exchanged for the one originally ordered. This was in April 2024. We did rotate and turn the mattress as suggested - with great difficulty as extremely heavy. When I subsequently contacted you, you refused to exchange the mattress and said that you had no record of the phone conversation with my husband. Strangely 16 months later you seem to have total recall of every detail. I suggest you read your reviews more carefully, reply honestly and respond more promptly.
30 de novembro de 2025
Avaliação não solicitada
Excellent service.
Very helpful service by dealing directly with the showroom. Excellent quality bed frame, I love it. Slight problem with my base was dealt with promptly with the personal touch which is so rare these days… Would recommend .
15 de julho de 2025
Avaliação não solicitada
Resposta da Iron & Brass Bed Company
Hi Elaine, thank you so much for your kind words! 😊 We’re delighted to hear the bed frame met your expectations and that our team could promptly resolve the base issue for you. Personal service really is at the heart of what we do — thanks for recognising that. Hope you enjoy many comfortable nights ahead, and we look forward to helping again in future.
Lack of Customer Service & Poor Mattress
Firstly I would say that the bed itself is great. The mattress however is far too soft and not fit for purpose. I wasn't sent the mattress I purchased. I wasn't given a choice to wait for the one that I had ordered. They said it was an upgrade.
Having read their terms and conditions, I knew I had no recourse on the mattress, and accepted that it was my fault for not having tested it. So why am I giving them a 1*?
Months after I had purchased the bed, they emailed asking for feedback, which I gave on the mattress. They then came back and said that they could have helped at the time if I had contacted them then. I went back to clarify that they weren't offering this help now, and the reply I received was:
"Given your feedback and the lack of appreciation of our effort to help — especially since we reached out following your comments — we believe it’s best you source a mattress elsewhere where you can test it in person."
So the 1* is for the appalling response that I received to my feedback. To be clear there was no effort to help.
Having read the other reviews here now, I would not recommend buying a mattress from this company.
12 de agosto de 2025
Avaliação não solicitada
Resposta da Iron & Brass Bed Company
Hi Hari, thank you for your review. We’re sorry to hear that you were unhappy with your mattress. We were first made aware of the issue around six months after delivery, but we still offered to collect your original one and have it re-sprung.
Unfortunately, we were unable to reach a mutually acceptable way forward, so we feel it is best to bring the matter to a close. We wish you all the best. We wish you all the best.
I'm very happy with my beautiful new…
I'm very happy with my beautiful new bed. It looks lovely in my bedroom and you can tell the quality is exceptional. Everything, from placing my order to assembly in my home was dealt with efficiently and professionally, but with a personal and friendly attitude.
16 de julho de 2025
Avaliação não solicitada
Resposta da Iron & Brass Bed Company
Hi Anne — that’s wonderful to hear! We’re thrilled the bed arrived safely and that assembly and delivery went smoothly. It’s fantastic that you appreciated both the quality of the bed and the personal, friendly service. Many thanks for choosing us — enjoy your new bed, and we hope to serve you again one day!
A small local company with a personal…
A small local company with a personal family touch who really care about their Beds, Mattresses and customers. Ordering was easy after I visited the showroom in Swaffham as I was passing. The delivery chaps were very efficient in manoverering the beds upstairs and putting them together. My daughters are absolutely trilled to bits with their wonderful new beds.
By well and buy once is what I go by. I now have a total 3 Kingsize beds and 2 singles!
21 de julho de 2025
Avaliação não solicitada
Resposta da Iron & Brass Bed Company
Hi Anna — thank you very much for your lovely review. We take great pride in being a small, family-oriented business, so it’s especially nice to hear feedback recognising that. We’re delighted your daughters love their new beds. Wishing you all restful nights, and we’re here whenever you need us again.
Just a great experience
We have received helpful advice from start to finish. Lovely people to deal with. All in all an excellent company with first class products. The bed and mattress, delivered today are perfect for our needs and look splendid in place. Looking forward to a perfect night’s sleep.
26 de junho de 2025
Avaliação não solicitada
Resposta da Iron & Brass Bed Company
Thank you for your kind review! We’re delighted to hear that from start to finish, the process felt smooth and that the products met your expectations. It’s rewarding to know that our beds and mattresses are doing what they're meant to — helping our customers sleep well. Please don’t hesitate to get in touch if there’s anything else we can help with.
Beautiful quality product
Ordering my bed was easy via the website and I received a confirmation via e-mail promptly, then a delivery week four weeks later was given straight away. The bed was delivered in the week promised. My bed is identical to the website picture and of excellent quality. It looks great in my bedroom and I’m thrilled with it.
21 de março de 2025
Avaliação não solicitada
Resposta da Iron & Brass Bed Company
Hi Gillian — thank you for taking the time to leave this review. It’s great to hear your bed arrived when promised and that it matches the pictures and quality you expected. We really appreciate your support and hope you enjoy many comfortable years with your bed.
Excellent bed and service
We are absolutely thrilled with our Bertie bed. We indulged in the 6" sprung bed base and a Sandringham matress. Looks wonderful and is simply the best and most comfortable bed we have experienced. We received great advice and super service. Would highly recommend.
11 de março de 2025
Avaliação não solicitada
Resposta da Iron & Brass Bed Company
Hi Rosie — thank you so much! We’re thrilled to know you love your Bertie bed, base, and mattress, and that the service and advice met your expectations. Hearing that it’s the most comfortable bed you’ve experienced is the best compliment. We truly appreciate your recommendation — enjoy many peaceful nights!
Item not received, still waiting. (UPDATE) 30:11:2025 — still waiting.
UPDATE: 30 November 2025
The company’s public response below is incorrect.
They have said “we’re pleased everything has now arrived”. The mattress in question has still not arrived. I have not received the mattress, it has not been delivered, and the issue remains unresolved.
I also dispute the fact that I was “kept updated by email”. The only communication i have received in recent months is Trustpilot’s notification of their response to this review.
Additionally, they say that the item became available after this review was posted — yet they waited almost a year to publish that explanation. This timing does not align with what has actually occurred.
I will gladly update this review if the situation genuinely changes. As of today, however, it has not. (30 November 2025).
Original review:
I’m still waiting for a mattress that I ordered 11 months ago. I’ve contacted them by phone and by email, and they just keep saying they’ll look into it, and they’ve not replied to my last email. Where is it? Am I ever going to get it? Who knows? I’ll update this review if I ever receive it.
20 de janeiro de 2024
Avaliação não solicitada
Resposta da Iron & Brass Bed Company
Hi Nigel, thank you for your feedback. We’re glad to confirm that your dog bed cushion was received shortly after your review was made. The delay was caused by the cushion filling being temporarily out of stock, and a replacement filling had to be sourced. We’re sorry this meant a longer wait than usual.
Throughout the process, we tried our best to keep you updated by email, but we understand that delays can still be frustrating. We’re pleased everything has now arrived, and we hope your dog enjoys their new bed.
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