I was contacted in advance to let me know the car was ready and also received a call on the day of delivery advising that the driver would arrive within 30 minutes, so I was kept well informed thr... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Enquiry stage was really easy to complete. My query with account set up was sorted out super quick. Great customer service.
I had never leased a company car before so contacted the customer service number and spoke to Thomas. I told him about my non negotiables and he was able to find brands of cars and also provide some t... Ver mais
A empresa respondeu
My employer approved the salary sacrifice order a week ago, but the car order has not yet been placed by Zenith. I contacted the team by phone, however they were unable to confirm the reason for the d... Ver mais
Detalhes da empresa
Informação fornecida por fontes externas variadas
The UK's leading independent leasing, fleet management and vehicle outsourcing business. Are you a driver? Please direct queries to our customer service team.
Informações de contato
Number One, Great Exhibition Way, Kirkstall Forge, LS5 3BF, Leeds, Reino Unido
- 0344 848 6462
- hello@zenith.co.uk
- www.zenith.co.uk
4,1
Muito Bom
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 95% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da Zenith Vehicle Contracts
Hi Anurag and thank you for the 5 stars! I am pleased to hear of your excellent experience, with assistance from a proactive team. We look forward to continuing with this level of service. Jonny@Zenith
A simple process
A simple process, once I'd reviewed the FAQ on the website which covered all my initial queries.
12 de maio de 2026
Resposta da Zenith Vehicle Contracts
Hi Martin. I am happy to hear the process has been simple, with the FAQs covering all queries. Any further queries throughout your time with us, please do reach out and we will be happy to assist. Hopefully we can provide you an excellent service, to obtain 5 star feedback in the near future. Jonny@Zenith
Everything worked exactly as promised
Everything worked exactly as promised, in a timescale that exceeded expectations.
26 de abril de 2026
Resposta da Zenith Vehicle Contracts
Hi Kerry and thanks for 5 stars! I am pleased that everything has occurred as promised, especially with a timescale that has exceeded expectations. Jonny@Zenith
Resposta da Zenith Vehicle Contracts
Hi Grzegorz. Please could you provide some further context, as we will happily look into this for you? I can see that you contacted us following a missed call, where we have checked-in with our sales team where the call is likely to have originated. With the extra information we can ensure we respond to your queries as efficiently as possible. Jonny@Zenith
Easy online experience
Easy online experience, visual and textual guidance , rapid short listing facilitated , pulled the pin now , v.excited.
14 de maio de 2026
Resposta da Zenith Vehicle Contracts
Hi Simon and thank you for the 5 stars! I am happy to hear that the online experience is easy, with guidance and filtering options that assisted with your selection. We look forward to assisting you throughout your journey. Jonny@Zenith
Choosing a car couldn't be any easier…
Choosing a car couldn't be any easier and great selection!
15 de maio de 2026
Avaliação não solicitada
Resposta da Zenith Vehicle Contracts
Hi Linda. I am pleased to hear that choosing a car has been easy and you received a great selection to choose from. We look forward to your journey with us, where we can hopefully obtain a 5 star review in the future. Jonny@Zenith
Clear and simple to use.
6 de maio de 2026
Resposta da Zenith Vehicle Contracts
Hi Lewis, thanks for the 5 stars and positive feedback! Michelle@Zenith
Resposta da Zenith Vehicle Contracts
Hi Jeremy, thanks for the 5 stars. Pleased to hear you found the process very easy and very efficient! Michelle@Zenith
Easy process to use
Easy process to use. The only improvement would be in providing an estimated delivery date and providing more information on the forthcoming vehicles.
5 de maio de 2026
Resposta da Zenith Vehicle Contracts
Hi Leo, thanks for your feedback. We will pass this along to the team! Michelle@Zenith
Resposta da Zenith Vehicle Contracts
Hi Max. I am so sorry to hear that you have not received effective communication and the level of customer service we expect to provide. I understand that you are seeking updates on a delivery date, where we are looking into this for you. I have asked the team if they can obtain a further understanding on your order progression and give you a call ASAP. Jonny@Zenith
Wonderful Mini Aceman
Wonderful Mini Aceman
Ordered an instock car that took longer to arrive than I would have expected for one that was already manufactured but the whole process once delivery was confirmed was great. Absolutely perfect service and great communication thereafter.
1 de maio de 2026
Avaliação não solicitada
Resposta da Zenith Vehicle Contracts
Hi Mrs Holden, thanks for the 5 stars. I'm sorry your car took longer than expected but pleased to hear the positive feedback about the service and communication after! Michelle@Zenith
Our company uses Zenith for our car scheme - Do not use
If you leave your company this is a nightmare to unpick. The "terminiations team" also dont respond in a timely manner.
Think very carefully about a car scheme before signing up with Zenith
11 de maio de 2026
Avaliação não solicitada
Resposta da Zenith Vehicle Contracts
Good Afternoon, we are sorry to hear of your experience. We have requested further information from you, alternatively if you could please reach out to us at Complaints@zenith.co.uk, we can review this further with yourself. Sam@Zenith
Took 3 weeks to set up
Took 3 weeks to set up, website/portal didnt work even at check out. Poor communication and company showed zero urgency.
12 de maio de 2026
Resposta da Zenith Vehicle Contracts
Good Afternoon, we are sorry to hear of your experience. If you could please reach out to us at Complaints@zenith.co.uk, we can review this further with yourself. Sam@Zenith
Resposta da Zenith Vehicle Contracts
Good Afternoon, thank you for your review and the 5 stars! We appreciate your feedback - Sam@Zenith
NO CAR NO CONTACT NO APOLOGIES
Car was being delivered on Friday took a day off work ,at 4 o'clock I tried to call the logistics company ,No answer. Then I call Zenith who assured me they would get back in contact with an update. No call back no vehicle & still no call back 1st thing Monday morning with explanations or apologies. Very poor
23 de abril de 2026
Resposta da Zenith Vehicle Contracts
Hi Steven. I am so sorry to hear of this experience and that you have not been provided an update this morning. I have reached out to the team to ask that they make contact with you urgently, along with providing an update on your vehicle delivery. Jonny@Zenith
It was very easy to navigate the site…
It was very easy to navigate the site although I'd have preferred a lot more pictures or videos of the cars on the site so that I don't have to go through the extra effort of looking up cars online.
8 de maio de 2026
Resposta da Zenith Vehicle Contracts
Hi Samuel. I am happy to hear the site is easy to navigate, but I am sorry that there is not enough media provided for the vehicles. I will feed this into the team for future development. Jonny@Zenith
Like
Like - the range
Dislike - not having URLs to the models linked to manufacturer's website
9 de maio de 2026
Resposta da Zenith Vehicle Contracts
Hi there. I am pleased to hear that you like the models available, but I am sorry to hear that our website did not meet your needs. It can be difficult to provide a link to a manufacturer's website, as if there are any changes on their end it could disrupt functionality. However, thank you for this feedback and we take this onboard for future improvement, in the event there is a means for this to be implemented we understand the benefit this would provide. Jonny@Zenith
Resposta da Zenith Vehicle Contracts
Hi there, thanks for the 5 stars. Glad you found the site easy to use and user friendly! Michelle@Zenith
Great service
26 de abril de 2026
Resposta da Zenith Vehicle Contracts
Hi Alison, very pleased to hear this! Michelle@Zenith
Such ease of use on the website
Such ease of use on the website, very easy to build your car to what you would like
6 de maio de 2026
Resposta da Zenith Vehicle Contracts
Hi Andy, thanks for the 5 stars and positive feedback! Happy to hear you found the website easy to use. Michelle@Zenith
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