Disappointed that Zoopla only uses the first part of postcode data for valuations. Our house value is being compared to sold prices in the nearest big town (Tiverton) which is 20 miles away and houses... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Zoopla priced my house at £139,000 We've recently had it priced by a surveyor at £400,000 and that was before we had a new kitchen fitted and a dilapidated conservatory replaced so it must be worth... Ver mais
A empresa respondeu
The map jumps to another property, totally unrelated. WHY!!! I care only about the area I am looking at, THAT IS WHY I AM USING A MAP!!! Later edit: ask your developers to actually use the dam... Ver mais
A empresa respondeu
Your valuations are pathetic, below actual market valuation (by quite a lot) and to be honest, sh*te. Weird how my neighbour with a mirror image property has a value which is actually over £30,000 m... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Zoopla
Escrito pela empresa
We know what a home is really worth
Our mission is to be the UK’s premier property destination for buyers, renters, agents and landlords.
By leaving a rating and review, you’re helping us get there. And making sure we improve to better serve you. We call that a win-win situation.
Property estimates powered by expert data
Our estimates are based on information we get from third party data sources like HM Land Registry. It includes:
Our estimates are just estimates. For the best and most accurate valuation, get an agent to visit your property in person.
We work with agents
But we are not agents. We direct your calls and messages to them but have no influence on whether or not they respond to you. They tend to prioritise enquiries based on your circumstances, so it’s worth giving as much information as you can when you contact them.
In terms of listings, we show you everything agents tell us about a property. This includes when a property is sold or let.
Our mission is to be the UK’s premier property destination for buyers, renters, agents and landlords.
By leaving a rating and review, you’re helping us get there. And making sure we improve to better serve you. We call that a win-win situation.
Property estimates powered by expert data
Our estimates are based on information we get from third party data sources like HM Land Registry. It includes:
- When the property was last sold and how much for
- Changes in the local and wider property market
- Property features
- Local area information like schools and crime rates
Our estimates are just estimates. For the best and most accurate valuation, get an agent to visit your property in person.
We work with agents
But we are not agents. We direct your calls and messages to them but have no influence on whether or not they respond to you. They tend to prioritise enquiries based on your circumstances, so it’s worth giving as much information as you can when you contact them.
In terms of listings, we show you everything agents tell us about a property. This includes when a property is sold or let.
Informações de contato
The Cooperage, 5 Copper Row, SE1 2LH, London, Reino Unido
- www.zoopla.co.uk
1,2
Muito Ruim
4 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 96% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
No help from Zoopla with their website.....
Zoopla give you the ability to save your searches so that when you look for a new property you dont need to input all your data every time, however Zoopla will NOT allow you to change or delete the saved criteria.. I got the price wrong on my search and did a manual price change and went to go back to my house search at the new price and discovered it hadn't changed the price and I had to start again.
This happened every time I went to MY saved searches, and in desperation i just gave up and went to Rightmove website instead as it's much Easier to use.
I thought there might be a method to use to ask Zoopla for help, but the Chat button asking me for a response didn't have the appropriate options, and then when I tried to phone them I was told I was Not a housing professional and therefore they could not help, instructing me to submit a request by email, which I had already done unsuccessfully.
For the lack of help, I personally dont believe Zoopla even deserve 1 star, its a frustrating process and very badly designed.
I think they need to address how easy it is to change their saved searches criteria as there is no clear modify field to allow you to do so.
28 de fevereiro de 2025
Avaliação não solicitada
Resposta da Zoopla
Hi Mark,
Thanks for replying to the Trustpilot request.
You can easily amend a saved search and its associated email alerts and push notifications. You can change saved searches either:
• On our website, by logging in and clicking Account, then clicking on Searches and alerts. Locate the search or alert you want to amend and click the Frequency dropdown menu to change the alert frequency
• On our app, by tapping Search in the app navigation bar. Tap the bell icon alongside the relevant saved search to edit it. Then, toggle on/off Push notifications and Email notifications depending on whether you want to be notified for when a property that matches your search criteria is listed. If Email notifications is toggled on, you can amend the frequency of your email alerts
These Help Centre articles detail for you step by step how to create and manage your saved searches and associated alerts for each experience:
• How do I create email alerts and saved searches: https://help.zoopla.co.uk/hc/en-gb/articles/360005969458/
• Managing my email alerts and saved searches, including updating any of your existing alerts or saved searches: https://help.zoopla.co.uk/hc/en-gb/articles/360005979578/
Thanks, and have a great day!
Seriously poor website performance
Seriously poor website performance. Unable to navigate through to the site. I would suggest you go to Rightmove.
22 de fevereiro de 2025
Avaliação não solicitada
Resposta da Zoopla
Hi,
Thanks for getting in touch and for your feedback. We're sorry to hear you feel this way.
Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect.
Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users.
I have provided this feedback to the team who look after our property experiences.
Many thanks,
Zoopla Support
Why is there no costumer support
Why is there no costumer support? I can't log in with the correct password, tried to reset, no emails. Finally found chat. A robot! Get email to rest password. Still no access. Start again, robot tells me someone will be in touch. This time not even an email there is no other way to contact anybody. More than poor!
21 de fevereiro de 2025
Avaliação não solicitada
Terrible waste of time
I posted a review last month as the valuation of my house dropped by 5% in a single month, which is clearly ridiculous and points to a flaw in the valuation methodology or related data feed. Zoopla defended this with a standard reference to how great their valuation method is etc. This month my valuation on Zoopla is back up 8% in a single month. It’s just not a site which can be taken seriously is it? What a load of nonsense.
19 de fevereiro de 2025
Avaliação não solicitada
Resposta da Zoopla
Hi John,
Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model.
The Zoopla house price estimate is based on data fed through an automated valuation model (AVM), which analyses property information on all 29 million UK homes on a continuous basis. Our data comes from multiple sources based on a number of data points relating to property sales, values and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland.
The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.
We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies and/or increases or decreases such as you have outlined are not unusual.
Here is a Help Centre article that will give you more information on where we get our data from:
https://help.zoopla.co.uk/hc/en-gb/articles/360005677897
Many thanks,
Zoopla Support
Zoopla are advertising Davies auctions…
Zoopla are advertising Davies auctions properties beware they take non refundable deposits,bp auctions ,right move have taken Davies auctions from their website, maybe zoopla Will do the same
18 de fevereiro de 2025
Avaliação não solicitada
Resposta da Zoopla
Hi Paul,
Thank you for sharing your feedback with us and we're sorry to hear about your negative experience with this agent.
We'd like to discuss this further with you and we'll DM you shortly for more information.
Many thanks,
Zoopla Support
My Zoopla valuation makes no sense??
I find that the Zoopla valuation on my property is totally inaccurate! Zoopla has valued my property £14000 LESS than next door which has a much lesser spec? I have an extended corner plot 3 bed Bungalow with double garage 2 bathrooms, drive in/out driveway. Approximately Double the land than next door Bungalow which was built by the same builder at the same time. BUT is 2 bed and 1 bathroom and single garage.
I have read your Zoopla article link.
If this is the case...where's the logic???
Answers please?
15 de fevereiro de 2025
Avaliação não solicitada
Resposta da Zoopla
Hi Ray,
Thanks for your reply and sorry in the delay, i've been out of the office.
I’m sorry you haven’t had the best experience using our website, but please rest assured that your feedback is important to us. We are investigating your case as we make further improvements to our house price estimate model. While this is ongoing, we will now remove your current house price estimate from our site, until we are able to reinstate it. You can expect this estimate removal to be completed within three working days.
Unfortunately, we will not be able to provide you with a timeframe for when an estimate will be reinstated. I'm sorry for any inconvenience this may cause you and appreciate your patience during this optimisation period.
Kind regards
Read the fine print
When you access the website you will be prompted in accepting their cookies that are, if you read, are used for much more than most the websites. Some websites that use same or similar terms are dodgy far right wing tabloids - and that makes sense too as they all advertise on a far right 'news' channel that promotes homophobia, goes against British values of tolerance and acceptance with promoting xenophobia, racism and hate. You can look up more at the Good Law Project.
14 de fevereiro de 2025
Avaliação não solicitada
Zoopla decided to wipe out 1/3 of Value…
Zoopla decided to wipe out 1/3 of estimated value of my property, just like that. From month to month, why not.
Removing my property from these irrational cawboys🤠
15 de novembro de 2024
Avaliação não solicitada
Resposta da Zoopla
Hi Slawomir,
Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model.
The Zoopla house price estimate is based on data fed through an automated valuation model (AVM), which analyses property information on all 29 million UK homes on a continuous basis. Our data comes from multiple sources based on a number of data points relating to property sales, values and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland.
The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.
We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies and/or increases or decreases such as you have outlined are not unusual.
Here is a Help Centre article that will give you more information on where we get our data from:
https://help.zoopla.co.uk/hc/en-gb/articles/360005677897
Nevertheless, we would like to discuss your property estimate further with you and we will now message you privately for more information.
Many thanks,
Zoopla Support
For allowing LetProperty on your…
For allowing LetProperty on your website, who scam people out of a buyer’s premium and waste time on purpose in order for the date you can request it to expire
3 de fevereiro de 2025
Avaliação não solicitada
Resposta da Zoopla
Hi Tom,
Thank you for sharing your feedback with us and we're sorry to hear about your negative experience with this agent.
We'd like to discuss this further with you and we'll DM you shortly for more information.
Many thanks,
Zoopla Support
Zoopla will advertise properties & land…
Zoopla will advertise properties & land that doesn’t belong to the person selling, & will not correct listings.
Everyone should see the Lease on leaseholds, as the last 20 years Zoopla has advertised 2 flats for sale with “allocated parking” & the Lease shows were the bays are (no parking allowed due to safety reasons & no other parking areas allowed because of safety reasons again), but Zoopla & the estate agents failure to check leases. People buy there flats & when they move in they find they don’t have a parking bay.
All Zoopla has to do is ask to see the Lease & look were the allocated parking bays are, & at the venue you will see flat 11 & 12 have fixed bollards around them so no one can park for safety. Estate agents should always see the lease before advertising any property.
Zoopla did reply & I emailed them, hence just look at the building lease & were the seller falsely claiming there bay/were they can park.
Zoopla just left the listing as obviously did not check the lease etc. Zoopla even phoned me, & the sellers listing still states “allocated parking” when it not allocated, they have just parked there causing an obstruction so devaluing 6 flats that have restricted access to there flats due to this false advertising.
25 de janeiro de 2025
Avaliação não solicitada
Resposta da Zoopla
Hi Darren,
Thank you for reporting this issue to us.
All the homes advertised on Zoopla are listed by registered estate agents and we aim to ensure the information on our site is both comprehensive and accurate.
So that we can investigate this issue, can you please reply with the full URL address of the property listing in question?
Once I hear back from you, I will work with our Compliance Team to complete an investigation.
Thanks
BE WARNED ILLEGAL SELLING LISTING…
BE WARNED ILLEGAL SELLING LISTING without the…
ILLEGAL SELLING LISTING without the consent of owners. Please insist upon OR check yourself HMLand registry Records before VIEWING. BREAKING MONEY LAUNDERING RULES PLAYING AROUND LAW. ESPECIALLY THE RICHMOND BRANCH LISTING, they will cloud your judgement with fake reviews here and other stories. Reply shows offence and guilt to misdirect. Chancelllors pressurising Tp to remove this as they are fully aware of this property and their illegal activity. It's disappointing Zoopla/ prime mislead the buyers by shifting the blame to estate agent. Prime i don't need your sympathy, action your obligation/ duty!
8 de fevereiro de 2025
Avaliação não solicitada
Resposta da Zoopla
Hi Bianca,
Thank you for replying to the Trust Pilot review and reporting this issue to us.
All the homes advertised on Zoopla are listed by registered estate agents and we aim to ensure the information on our site is both comprehensive and accurate.
So that we can investigate this issue, can you please reply with the full URL address of the property listing in question and privide some further information?
Once I hear back from you, I will work with our Compliance Team to complete an investigation.
Thanks
Only because NO STARS on negative stars…
Only because NO STARS on negative stars are unavailable. They are advertising a vacant rental property I have as 'for sale' making it difficult for me to rent out. It's listed with old photos copied from off Rightmove for £113000 when identical properties sell for between £135k and £148k. They ignore my emails explaining the situation and requesting it's removal suggesting they are immoral, dishonest scam outfit like the the dodgy outfit listing it !
3 de fevereiro de 2025
Avaliação não solicitada
Resposta da Zoopla
Hi Andrew,
Thank you for sharing your feedback with us and we're sorry to hear of your experience.
We'd like to assist you with this. As such, we'll DM you shortly for more information.
Many thanks,
Zoopla Support
Terrible Experience
Terrible Experience - Unfair and Discriminatory Treatment
I am extremely frustrated with how letting agencies on Zoopla treat potential tenants. I inquired about a three-bedroom house for two couples and was immediately told that the property was not licensed for that number of people. This makes no sense, as a three-bedroom home should accommodate four adults.
This isn't the first time this has happened - every time we call about a property, we face unreasonable restrictions that make it feel impossible to secure a home. The way they handle inquiries is unfair and discriminatory, and it seems like they don't even give people a chance. Very disappointing experience!
31 de janeiro de 2025
Avaliação não solicitada
Resposta da Zoopla
Hi,
Thank you for your review. We're sorry to hear of your negative experience with an agent on our site.
We would like to assure you that all estate and lettings agents advertising on Zoopla Property Group portals are required to be compliant with applicable laws, regulations and codes of practice in the United Kingdom.
All agents undertake several checks before they are accepted as a Zoopla agent.
We would like to help and resolve this matter for you and so, we will DM you for more details.
Many thanks,
Zoopla Support
House valuation incorrect & no resolution
UPDATE as can’t respond to Zooplas reply. My house was “updated” by Zoopla last year to only having 4 bedrooms, 0 bathrooms, 0 kitchen, 0 living room & dining room, 0 garage. That’s why it was devalued - it had nothing to do with the current market or the other excuses that were given in their response.
Incorrect information leading to substantial decrease in Zoopla valuation & no resolution after 8 months of trying to get valuation corrected.
For some reason, my house had supposedly over 100k reduction in value due to only having 4 bedrooms and no other rooms thanks to computer algorithm. Contacted Zoopla to have this rectified as knew their valuation was incorrect - what type of house has 2 floors but only 4 bedrooms??
Finally came back after chasing this up and the valuation they gave me was £130k less than the same type of house on my estate.
They can’t reinstate the previous & correct valuation as the computer says no…
Reading other reviews, seems I’m not the only homeowner to experience this and have no chance for the valuation to be corrected.
20 de janeiro de 2025
Avaliação não solicitada
Resposta da Zoopla
Hi Carol,
Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model.
The Zoopla house price estimate is based on data fed through an automated valuation model (AVM), which analyses property information on all 29 million UK homes on a continuous basis. Our data comes from multiple sources based on a number of data points relating to property sales, values and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland.
The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.
We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies and/or increases or decreases such as you have outlined are not unusual.
Here is a Help Centre article that will give you more information on where we get our data from:
https://help.zoopla.co.uk/hc/en-gb/articles/360005677897
Many thanks,
Zoopla Support
Don’t want to be swamped by useless emails
You tell them you don’t want emails , but they just keep sending you them , won’t be using Zoopla again
11 de janeiro de 2025
Avaliação não solicitada
Resposta da Zoopla
Hi Colin,
Thank you for sharing your concerns with us. We're really sorry to hear you feel this way.
We would like to discuss this further with you and we will now message you privately for more information.
Many thanks,
Zoopla Support
Valuation and data incorrect
Both valuation and property data unreliable and inaccurate. My property is undervalued by c.£200k because 10 years ago and two sales ago it was a smaller property. Other homes on the same street with the same actual number of bedrooms and floor area are £200k more on Zoopla. My home is listed with inaccurate numbers of rooms and floor area despite an updated EPC. Zoopla has my floor area as around 100sqm when the EPC says over 150sqm. Zoopla’s sources for their data and valuation cannot be trusted. They should be able to do better than valuations out by 30% and data a decade out of date.
15 de janeiro de 2025
Avaliação não solicitada
Resposta da Zoopla
Hi Andrew,
Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model.
Unfortunately, we cannot manually change the information (property type, tenure & room numbers) we show about any property. We are, however, exploring the best ways to improve our data accuracy using automated systems.
Zoopla price estimates are not valuations. We provide free house price estimates for residential properties in the UK. The price estimates are based on data fed through an Automated Valuation Model (AVM) powered by Hometrack, the UK’s largest automated valuer of residential property. Hometrack's data is relied upon by 85% of UK mortgage lenders today.
Here is a Help Centre article that will give you more information on where we get our data from:
https://help.zoopla.co.uk/hc/en-gb/articles/360005677897
The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.
If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:
https://help.zoopla.co.uk/
Many thanks,
Zoopla Support
SCAMMER AND SHOULD BE SHUT DOWN.
SCAMMER AND SHOULD BE SHUT DOWN.
they let scammers place advertisements and fake property ive just over £600 in legal costs due to a fake advertisement this month.
When i contacted Zoopla on there online chat just now to give then the pull detail of the scam they didnt give a monkeys. and started to make fun of me. they just kept saying OK to every message i sent.
............................................................................
Chat Crept:
Me: why do you keep asking me whats happened when i already told you.
Zoopla: OK.
Me: what do you mean ok?
Zoopla: OK
Me: OK what?
Zoopla: OK
Me: are you taking the ..........
Zoopla: OK
Me: ill report you and will do an online review on your fake adds and website.
Zoopla: OK
.............................................................................
Its clear these ppl think that working with scammers to put of fake property and losing over £600 is funny.
Avoid this site as you can see by the other reviews that these ppl think you buyers are jokes and will carry on scamming you until there final shut down
20 de dezembro de 2024
Avaliação não solicitada
Zoopla unreliable data- beware!
The valuations and information on this site are very unreliable. It has my house under a medium risk of flooding, but I'm curious about where this water is coming from!! There's a tiny stream, about half a mile away... Maybe this will turn into a torrent and travel a 1/2 mile to get me!!
Also Zoopla compare house prices with plot sales on the street, artificially dragging the average house price down. They have been informed but really don't care they are comparing apples and pears!!
So use their information on this sute at your own risk....
19 de dezembro de 2024
Avaliação não solicitada
Resposta da Zoopla
Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model and Zoopla plus information.
The data we have regarding the Flood reports come from a trusted third party, which in turn receives their data from the Environment Agency at a postcode level.
The Zoopla house price estimate is based on data fed through an automated valuation model (AVM), which analyses property information on all 29 million UK homes on a continuous basis. Our data comes from multiple sources based on a number of data points relating to property sales, values and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland.
The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.
We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies and/or increases or decreases such as you have outlined are not unusual.
Here is a Help Centre article that will give you more information on where we get our data from: https://help.zoopla.co.uk/hc/en-gb/articles/360005677897
If you wish to contact us directly with your feedback and discuss it in more detail, you may do so via our designated Help Centre: https://help.zoopla.co.uk/
Many thanks,
Zoopla Support
The Zoopla App/website struggles to…
The Zoopla App/website struggles to give you listing from your chosen areas. I’ve given up it’s ridiculous.
14 de dezembro de 2024
Avaliação não solicitada
Resposta da Zoopla
Hi Stephen,
Thank you for sharing your feedback with us and we're sorry to hear that you're not receiving the information that you have requested.
We'd like to assist you with this. As such, we'll DM you shortly for more information.
Many thanks,
Zoopla Support
save £30000s home move
save £30000s home move
pay only servises
land new homes
moorage deals
este argents local perfomance
26 de novembro de 2024
Avaliação não solicitada
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