Seems like a good company but quite honestly they asked about my experience too soon - just after payment and before delivery - so how am I to know? - their website is good and the payment systems see... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Great service! Thanks ever so much to Drew for taking the time to talk through my purchase on the phone and provide really helpful and insightful advice. Great to talk to someone who's clearly really... Ver mais
A empresa respondeu
I recently ordered some new camping things for the summer. The morning after my order (I ordered late in the evening) Drew personally rang me to let me know the tent I ordered was no longer in stoc... Ver mais
A empresa respondeu
I would recommend Drew Wylie to anybody. 5 minutes after I placed my order (on a Sunday afternoon) the phone rang and it was Drew himself just checking to see how I was intending to use the k... Ver mais
Detalhes da empresa
Escrito pela empresa
whether you are Wild Camping, Bushcrafting, Hiking or practicing Outdoor Survival. We have all the gear you will ever need to keep you warm, dry and prepared to face the elements or challenges ahead. We do not just sell products we use them every week ourselves regardless of the weather...
Informações de contato
KY8 4FX, Thornton, Fife, Reino Unido
- 07566216472
- info@wyliesoutdoorworld.com
- wyliesoutdoorworld.com
4,6
Excelente
863 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent quality gear, great service
I bought a Keela Talus insulated jacket. The price and product were very good. Delivery was included and tracked. Dispatch was prompt, and my item arrived sooner than estimated.
12 de fevereiro de 2024
Avaliação não solicitada
Resposta da Wylies Outdoor World
Thank you for taking the time to share your feedback on trustpilot Luke. We are over the moon that you are happy with the order and our service.
We have tested most of the keela lines ourselves so feel free to reach out if you have any questions about anything else.
All the best,
Drew,
Owner of Wylies Outdoor World
Great products very helpful bought…
Great products very helpful bought caming equipment hammock gear bush box XL a great guy who owns this business, highly recommend for all bushcraft camping gear great prices 👍🏻 🏕🔥10/10
12 de fevereiro de 2024
Avaliação não solicitada
Resposta da Wylies Outdoor World
Thank you Colin, its always a pleasure serving you
Buy with confidence
Great small company selling quality products, I would say that wouldn't I as I am a Keela fan
Great product range, easy transactions and quick deliveery
Cheers!
26 de janeiro de 2024
Resposta da Wylies Outdoor World
Thank you for taking the time to share your experience Andy. We really appreciate it.
Very good price and fast delivery.
17 de janeiro de 2024
Resposta da Wylies Outdoor World
Thank you for taking the time to share your experience. We greatly appreciate it
Listen to customers!
21 de janeiro de 2024
Resposta da Wylies Outdoor World
John is customer that disregarded the information on purchasing age verification items for bladed tools.
We reached out to him on several occasions with illustrated, step by step instructions that were simple, easy to follow, even for the most computer illiterate.
John kept sending us a poor quality, blurry image, that was impossible to read. Dispite us trying to help him on several occasions he kept just disregarding them and sending the same blurry image.
In the end he tried to blame "our tech" as if we are responsible for taking his photos.
To this he got a stern responce. A couple of hours later a negative review pops up out of spite.
Another example of someone feeling that we should make an exception for them and break the law.
we have said it on our website, on every page offering a bladed tool, on email after purchase in several review platforms...
NO EXCEPTIONS WILL BE MADE ON AGE VERIFICATION ITEMS!
If you are not willing to complete the age verification, we will not break the law and dispatch your order!
ProduDDtarpct arrived on time ,really happy…
Product arrived on time ,really happy my purchase and more so the price ,cheaper than other places I looked.
1 de janeiro de 2024
Very slow delivery and poor communication
Very slow delivery and very poor communication when I contacted them to ask about when my order would be delivered
21 de dezembro de 2023
Resposta da Wylies Outdoor World
Davids order was delayed, so we replaced it for him. During the Christmas holidays while we were closed. We officially open today. So he would have heard from us today.
Satisfied Customer
Great dispatch time and good products
14 de dezembro de 2023
Avaliação não solicitada
Ordering process was easy
Ordering process was easy. Goods were dispatched and delivered quickly…. Unfortunately due to sizing had to be returned. But the returns process was easy, instructions well set out on website and an email received confirming they had received my return. Refunded without issue.
3 de dezembro de 2023
Very rude service and doesn’t seem to…
Very rude service and doesn’t seem to understand the customer distance selling rights. I had to get my money back via my credit card company.
1 de abril de 2023
Avaliação não solicitada
Resposta da Wylies Outdoor World
We understand customer selling rights perfectly well Anonymous reviewer...
If you purchased an age verification item the website makes it clear we will not dispatch these items until age verification is completed.
Fantastic Seller.
Fantastic Seller.
Very friendly and delivery was swift.
Very happy with the service and will be shopping again if I need more of these kind of items.
1 de dezembro de 2023
Buying from this company is a lottery. AVOID !!
Buying from this company is a lottery. Some of the reviews are good. Some are bad. My experience is the worst I have ever had when purchasing online. Drew Wylie is the rudest, most unprofessional, unbusinesslike person I have ever dealt with as a customer. He did not hold stock of the item I purchased but ordered it after I had bought and paid for it to forward on to me. Why advertise something you don’t stock?. He then sent me the wrong size which he disputed saying he personally packaged it. I reordered the item as I needed it urgently for my husbands birthday on the Sunday. I asked for a refund on the original and if he could post the newly ordered one Next Day Delivery. This was on the Thursday he advised me he wouldn’t be back at the business until the Tuesday !!! He eventually refunded me for the incorrect size but never posted the reordered item. I chased it for almost three weeks. He told me he would refund me. No apology that he couldn’t supply the goods he advertised. He did not refund me. I had to ask PayPal to step in and they refunded my £200. Drew Wyllies response to my last email was
“ I've been in this game for decades, nothing you say or do is going to stop me being in business for another 20 years
Go f*** yourself “. The arrogance of the man !
Buy from this company at your Peril. I have all of the emails to back up my review. No doubt he will respond with a lengthy reply as he does with all of his negative reviews . My evidence speaks for itself.
Update :- As expected, lies from start to finish as anyone else who leaves a negative review have confirmed in their responses. My husbands birthday is 12th November. Ordering on the 1st is not forgetting !
“ . I packed your order personally and it was xxl that you ordered. “ … Drew Wyllies words
Make your own mind up. But I would definitely read all negative reviews before ordering. Their customer service is non existent.
2 de novembro de 2023
Resposta da Wylies Outdoor World
As we often have to do here are the facts...
This customer forgot her husbands birthday and bought a gift at the last minute. She ordered a size S, size S is on her original invoice. She was not sent the wrong item. The item was dispatched and arrived on time.
We are closed over the weekends, so she didnt get a responce to her emails during this time. Our website, our email auto responce, and our phone answering machine make this clear. She expected us to open and dispatch this original item and our courier who does not deliver over the weekend to make an exception for her.
In each of her corrospondence she was an ubnoxisious, self entitled brat. She blamed us for her ordering the wrong size and not dispatching a second item in a different size while we were closed.
Her item was a £200 item. We restocked the item on the Monday, we are based 7 miles from keela, so we will offer particular high value items in sizes that don't sell very often items we don't hold because we know we can still have it collected and dispatched within the dispatch time displayed on the website.
She ordered a second, size 2xl on this occasion I knew there would be nothing but problems and her attitude with her first order I chose not to order a second £200 item in a different size to sit on her return for a year. At a loss of £400 on top of this she expected me to open to make an exception for her.
After her original item arrived, it was inspected and refunded. Her second refund didnt go through on the first attempt. She opened a case immediately. I took reasonable time to firstly troubleshoot the issue, contacted PayPal and got the issue resolved and issued her second refund.
By this time I had my fill of her. Her last message was so out of order I just lost it with her.
Shopping with us is not a lottery, we get a few negative reviews a year, many of them from people that feel they are exempt from the laws of purchasing a bladed tool and choose to behave in the same manner as this person, this kind of person often will complain, accept no responsibility for thier own behaviour and then leave negative reviews. We accept that is the price we pay on occasion.
If she had, been a little nicer, and conducted herself in a better way, accepted she left it too late, and made an error she would have had a better experience and I would have made the effort to be more accommodating for her.
It really is as simple as that.
--------------------
As expected, this customer edited thier review after our responce...as people like this often do. They have to be right. Regardless of the facts. Often bending facts to suit thier point for review purposes.
Another lengthy reply...
I chose not to open the store to accommodate you. Because of your behaviour. its clear what days we are open and closed before you place an order. Our website states clearly our shipping and dispatch times.
We adhered to exactly what our website informs prior to any purchase. We have responded to all corrospondence withing working hours as also stated on our website.
96% of our reviews mention good quality customer service, the lengths we go to (at our own exspence) to test and use our products so we have first hand experience, no matter how large our company grows our owner has always been the sole point of contact for all our customers. If there is an issue with postage, questions about an item, a swap the owner deals with them personally.
As the owner, I reiterate...
If you had behaved differently you would have had a better experience. Like the other 96% of positive reviewers.
No matter how many revisions you write that fact will remain.
Readers of reviews can see a clear pattern in the minority of negative reviews...
if you or anyone chooses to behave in such a manner you will get an appropriate and equally proportioned responce. If you don't like that responce, perhaps the answer is adjusting your own attitude rather than complaining about our responce to you.
Resposta da Wylies Outdoor World
The website, our email auto respond, and our phone answering machine tells you why before your purchase
Excellent service,quality of goods and…
Excellent service,quality of goods and price
20 de novembro de 2023
Avaliação não solicitada
Top Notch
My purchase was delivered swiftly, product was as described and was a great price.
19 de novembro de 2023
Poor customer service
Poor customer service - no updates on order at all, still haven't received it after over a week. Don't even know if it's been sent - have asked for refund if it hasn't.
17 de novembro de 2023
Avaliação não solicitada
Resposta da Wylies Outdoor World
Ian was sent 2 emails, one within an hour of his order and another a couple if days later. we normally wait a week for a responce and will contact by phone. Ian was scheduled for a phone call this afternoon. (The same day he left this review) After seeing his review we immediately refunded him.
Well-conceived bundle from a merchant…
Well-conceived bundle from a merchant who does personal testing.
3 de novembro de 2023
Avaliação não solicitada
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