Wyndham Hotels & Resorts Avaliações 

To Wyndham Guest Relations,

I am submitting a formal complaint regarding my stay at the **Airport Honolulu Hotel, Trademark Collection by Wyndham**, which I believe involved **material misrepresentation**, **excessive ancillary fees**, and **unreasonable charges**.

I selected this property in reasonable reliance on Wyndham branding and the hotel’s online representations. Upon arrival, the actual condition of the property differed substantially from what was advertised. The hotel was **dirty, poorly maintained**, and the sleeping accommodations consisted of a **platform bed with an old, uneven mattress**, making rest extremely difficult.

I stayed approximately **six hours** and was charged **$251.44**. This total included a **$44 parking fee** and a **$25 “amenity fee,”** which amounted to **two bottles of water**. These charges were excessive, inadequately justified, and entirely disproportionate to the condition and quality of the property.

When I questioned the parking fee, I was advised by hotel staff that I should have returned my rental vehicle and relied on the hotel shuttle instead. Given the late-night arrival, extended travel time, and physical exhaustion, this suggestion was neither reasonable nor practical.

The discrepancy between the hotel’s advertised condition and its actual state directly influenced my booking decision. Had the property been accurately represented and had these fees been clearly disclosed, I would not have booked this stay.

I respectfully request that Wyndham **review this matter**, including the appropriateness of the charges applied and whether this property meets the standards required to operate under the Wyndham brand. Based on the circumstances, I believe a **partial; if not full refund is warranted**.

Supporting documentation, including my invoice, is available upon request.

Sincerely,
Cassandra Shea

I am extremely disappointed with Wyndham Rewards and how they handle loyal customers.

Here are the facts, clearly and objectively:
• In 2024, I stayed 56 qualifying nights
• 16 of those nights were rolled over into 2025 (shown in my account)
• In 2025, I stayed an additional 24 qualifying nights

These numbers are visible in Wyndham’s own system and app.

Despite this, Wyndham Rewards downgraded my Diamond status to Platinum, claiming I “did not reach 40 nights in 2025” — completely ignoring rollover nights that they themselves displayed and used to show “Diamond earned”.

When I contacted customer support:
• They sent copy-paste replies
• Repeated basic tier rules without reviewing my account
• Ignored rollover nights entirely
• Eventually stopped responding altogether

This is not a misunderstanding.
This is either a system failure or total incompetence in reviewing customer data.

I even stayed an extra night at the end of the year solely to protect my Diamond status, which now feels like a complete waste due to Wyndham’s negligence.

If this is how Wyndham treats elite members, I strongly advise travelers to reconsider their loyalty. I am already moving my stays to IHG and Hilton, where loyalty actually means something.

Very poor experience. Zero accountability.

STAY AWAY! Don't buy into their lies!!! If I could not give a star at all, I would. They deserve nothing. My parents have been VIP owners since 1995, with over 1 million points. We go to Branson 2x a year for family trips. The idea was for my parents to give this to us children when they graduate from this life. I don't ever want this. Our most recent experience has proven this "trustworthy, honest, God Loving" company is nothing but lies, fraud, and extortionists. We were told we would get $150 gift card for attending a presentation. No hard sales anymore, just a 30 min movie and to fill out a survey. Fine. We went. We paid the $0 fee to "reserve" our gift card. We went to the presentation. While signing in, I explained to the person, my husband will need to step out for a moment to take a business call, but I will remain in the presentation and he will return when he is done. She said that was fine. We go upstairs with our sales rep. The only thing different from back in the day for hard sales was they removed the cubicle walls. You still sit at the table, I-pad in hand of the sales rep. No movie, no survey. OH and we find out, it's not 30-min like we were told, it's 90 min. I explained to our sales rep, the same thing about my husband needing to step out for a quick business call. He calls his manager over who tells me we can't do that, they need for us to both be present so a sale doesn't fall on just one person to make. They walk us downstairs, tell the person at the desk, and they say ok. Nothing else is said. I have my gift card. I go to use my gift card and I am told it was declined. I got home, called to find out why - there is $0.00 money on the card. It took two days and 6 different people to finally be told, "corp has the right to decline a card. It is in my file, that corp. manager, Hailey Cox, made the decision not to give us the $150 she said we refused the tour. The manager, DR, didn't even attempt to apologize for the embarrassment I had of trying to use a card with no money, just talked over me telling me his team did everything right. They are liars and they steal your money. They rent out your units as hotel rooms when you aren't there. The units are falling apart. It's not worth it.

We went thru the 2 hour sales pitch and was told that we would get a 3day 2 night vacation as a gift for listening to the promo. Just called to set up our weekend and was told we had to go thru another promo. This is BS. 2 hours of our life we will never get back!! So they LIED to us!!

Don’t stay here unless you want to wait over 3 hrs for check-in after the check-in time horrendous

I stayed at the Wyndham Days Inn in Neenah, WI on December 6th and had a hold of $150 put on my card, which was to (and normally) drops off within a few days. After numerous calls to customer service and then verifying with my bank, they finally released it but the hold will not fall off until January 5th - unacceptable. The bank verified that it is on the hotels end and that the hotel chose the date. Between the back and forth with customer service (who also tried to sell me time share information when I actually would have considered if I had my money back, but their loss) and the unimpressive stay, this is absolutely frustrating. Absolutely do not recommend.

Dishonesty of the Travelodge by Wyndham Kissimmee/Orlando with Wyndham's complicity.

I am writing to express my dissatisfaction with the Travelodge by Wyndham Kissimmee/Orlando, located at 7475B W Irlo Bronson Memorial Hwy Kissimmee, FL 34747, with Wyndham's complicity, as they are doing nothing to return this amount, despite having been notified about a month ago, and have not returned the $50.00 (fifty dollars) retained as a security deposit.

I stayed at this hotel on November 28, 2025, and to this day, despite numerous and insistent requests for the return of this amount, which was even included in the credit card bill that I have already paid.

Reservation ID: 886984054
Reference ID: 235-12007665
VISA Credit Card Ending in 7162

Been a diamond member for about 4 years. I have yet to receive any Diamond “perk” which includes a bottle of water. What a waste to get diamond.

I have stayed in several different hotels in the western USA in the last few years. I have noticed that hotels in general have raised prices and lowered customer service over the last couple of years. Last night my wife and I stayed in the Coeur d' alene, ID LaQuinta by Windham and we were treated like royalty. The employees were friendly and helped make our stay very pleasant. You need to commend them. Thank You.

We stayed at the Super 8 by Wyndham in Saginaw, MI. The security lock on the door was broke off, the smoke detector was wrapped in a plastic bag, and the bottom of the bathroom door was destroyed (like someone had left a dog locked in there and it dug it's way out). One night was more than enough! No continental breakfast to speak of, bad parking lot lighting, and no elevator. We took our chances driving thru a snow storm rather than stay there again!

I stayed at the Wyndham Hotel (6200 Quarry) in Independence Ohio this year (2025). On the first night, someone’s car was broken into, in the rear parking lot (not my car). So, I parked in the front starting the next day. Then, my wedding ring is missing! I spoke to Lysa, at the front desk. She was concerned with me paying for the entire 6 nights! I was prepaid through hotels dot com (prepaid in advance)! There was no concern about my stolen wedding ring! I checked out after 3 days! No wedding ring! Hotels dot com is willing to refund my money. The Wyndham Hotels is refusing to refund my money and is not granting hotels dot com permission to issue a refund. The Independence Ohio, Wyndham Hotel is not safe or professional! Stay away!

We stayed at the Wyndham garden Chinatown for a quick trip to New York. We booked a package deal and thought that the hotel looked ok was in a not so nice area but we weren’t there for a holiday and would be out most of the days anyway .
We were told by the booking agents that they had got us an upgraded, updated room with great views of the New York skyline.
The hotel is dirty run down and in the middle of a slum! Admittedly it’s China town but at night it’s a no go.
When we arrived we were asked for a deposit on room damage! Plus they wanted $25 a day for breakfast and water. Breakfast was in the basement and was a gloomy area that looked like it could have been a disco / club in the past all red and black gloss on the walls. The rooms were that we had was basic ( we never got to see the updated room that we should have had ) the views were a joke and they said that 7th floor was the highest we could have for the price we paid.
Horrible place horrible experience never again. Unfortunately I can’t include piy

We booked a hotel @ 5858 International Drive, Orlando, 32819FL
We received a confirmation, so all ok.
Upon arrival it showed the hotel had been permanently closed for some years.
This shows total mismanagement

On getting to our room there was not a hotel guide in other language than Spanish. We asked the receptionist to help but told on Spanish is available. Same when we went to the restaurant, the QR code only provide Spanish menu. The staff were friendly and tried to help but were not provided with the tools to be able to do so. Also went we asked to charge our meal to our room the staff said this wasn’t possible.
In the room the safe instructions only in Spanish.
My partner's socks black after walking around our room. I was bare footed the soles of my feet dirty from walking around the room as well. How dirty must this carpet be?!
We arrive Friday evening, shortly after checking in I received a pleasant welcome WhatsApp message saying to reply if we have any issues. It is now gone midnight on Saturday; so far I have sent 4 messages and yet to receive a reply.
This is supposed to be an international company and from their website it is obvious they are proud of the number of hotels they have under various names around the world but cannot even provide a hotel guide in more than one language. Very poor.
Also damp at skirting level to side of the bed, damp affected tiling in shower room and poor quality dirty sealant in shower.

I have had a Wyndhym timeshare for 37 years. You can imagine how much money we have paid into it but I have taken several vacations I enjoyed. Tonight when I called to ask about an exception to allow me to pay to carry over my points they HUNG THE PHONE UP ON ME. Before hanging up, they were so rude I started to cry. They talked to me as if I were subhuman. My husband has tried to reach someone to complain and yet they do not have anyone you can talk with. Please do not buy into this system, they get worse each year

Accident at the days inn hotel maidstone..

The real concerning part from the accident that over 24hrs had passed before the accident form was completed by a member of staff, which this was only done when i mentioned upon checkout that it is due diligence to complete this and a duty of care to record and accidents regardless how minor this. Im not sure if this is common practice in the company but no manager or supervisor was on site and the only person i could speak to was a house keeper that day when leaving to raise my concerns for the second time

I was not offered an alternative room, no maintenance on site and was offered a medical bandage to cover the sharp screws. I have had a email from member of staff which i assume is from the customer care team, however although leaving her email at the footer has decided to ignore my replies

Don't believe anything these crooks tell you. The maintenance fees go up nonstop, and they always force the owner and spouse to sit through yet one more dishonest session of lies in order to steal even more money out of our pockets! Resorts are never available, and the "rules" are awful.

We booked a room at Days Inn by Wyndham in Columbia SC for 10/19/25 and of course we knew what the $ amount was for that room. When we checked in we were told there's a "$50.00 deposit for incidentals." When we checked out the desk clerk gave us a receipt for the room charge and it showed the agreed upon amount and the "$50.00 deposit" was not showing on the receipt.

When we got home I was checking our trip CC expenditures and I discovered the "$50.00 deposit" had been included in the room cost. Yesterday we went to the NavyFed CU and they called the motel and told the desk clerk we were disputing the charge - and funny thing, just like that, this morning there is a credit on our acct for $50.00. 🙂

It's flat out wrong for a hotel/motel to charge your CC for a different amount than what is stated on your check-out receipt.

P.S. Do NOT trust hotel/motel name brands when you're booking rooms. When we were leaving the next morning a cop drove in and he said we were not in a safe area. In the future we will be looking at hotel/motel reviews before booking a room.

Days Inn Maumee/toledo, Ohio
Done with Wyndam Hotels

I am staying at the one in Juhu mumbai Don't!!!! I booked thru flight centre Don't, DYOR.its terrible everything about it is awful
The room my shower flood whole bathroom. The breakfast lukewarm. I ordered room service for dinner and it also lukewarm. Mgr not interested in speaking with me. I booked from 2.10 to 25.10 I wish I had Not. The oriental restaurant food not that great very oily. The only good thing about the place is the staff they are nice, in particular at pool and in Shooters lounge. A special mention to Anthony if it wasn't for his hospitality I would be giving hotel one star. Room cleaning slow, rooms old bedside lamps hanging off wall. I have asked to speak with General manager 4 times Now but nothing. Hotel has WiFi but it is Not connected to tv. You have to use your own phone to stream anything. This is my 2nd trip to Juhu from Australia and this Hotel is 3 star at best. You are not allowed to bring in outside food so you are stuck eating poor quality lukewarm greasy dishes and food expensive compared to 5 star restaurants down the road.
I hqve Now had surgery and gave been told I cannot bring the breakfast to My room. Western woman on my own I Do not wish to be stared at by all the Men that seem to stay here looking at me like I am a Freak. The mgr wont soeak with me! The room is damp and so are my clothes after hanging in the closet. I wouldn't give this place One star! You cannot comment on their fb page Not surprising as there would be more bad comments! I cannot believe they are 5star
I will be complaining directly to Alex at flight centre who booked my room also!!!!
It is a male dominated hotel for male business men, who have treated me as 2nd class citizen, only one nice staff mgr. The male guests almost push me out of way to get in lift they are predominantly foreigners. I seem to be the only woman here, I am stuck here until 25.10 and flight centre will Not help me