YesColours Avaliações 209

O TrustScore é 4 de um total de 5

4,0

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I have nothing but praise for this company and there product(s). Placed an order and made an error on my part of ordering to little paint, contacted customer service and they couldn’t have been m... Ver mais

Avaliado com 1 de um total de 5 estrelas

I placed an order on the 30th of April through b&q verified sellers. I ordered other items from different sellers which came quickly and supplied tracking etc but not yescolour. It was due to arrive b... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

After a complicated and messy misunderstanding due to technical issues, Kerrin from the customer service stood up and went beyond her duties to support me on my concerns. She was very responsive, pro... Ver mais

Avaliado com 5 de um total de 5 estrelas

Stunning colors that are unique - while we tried to get a match elsewhere, nowhere could get close. What's more the customer service was just excellent in supporting our inquiries and so we'll be comi... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de tintas
  2. Loja de decoração de design de interiores
  3. Designer de interiores

Escrito pela empresa

We’re YesColours. We’re all about colour. Innovation. And saving the planet. We love colour so much, we created our own. Arranged them into simple collections and edits. Making it easy to get a new look for your home, office, gym or playroom. Our paints use innovative colourant technology that means our paints have more pigment, more depth, more vibrancy, more colour. And we’ve removed all the nasty stuff. So our paints are completely safe for you, your family, your co-workers, your pets and the environment. And we just don’t stop there. We’re on a mission against waste too. The UK generates 55 million litres of paint waste every year. 98% of that goes straight to landfill. So we wanted to change it up. We use easily recyclable pouches instead of tins. Simply wash them out and pop in your recycling. No more tins clogging up your cupboards. No more trips to the tip. No more waste. No more landfill. Just yes to feelgood paints in astonishing colours. Find out more at YesColours.com.


Informações de contato

4,0

Muito Bom

O TrustScore é 4 de um total de 5

209 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 75% das avaliações negativas

Normalmente responde dentro de 1 semana

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Avaliado com 5 de um total de 5 estrelas

Outstanding coverage, and the pouch!

Outstanding coverage, and the pouch! I'll never buy paint in a tin again. So much better. Give it a squeeze to mix. Take what you need and pop the cap back on. No crusty dried on lid to fight with when you want more, just cap off...done. Rinse pouch and recycle. Fab!

2 de junho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Lovely lilac

Fantastic lilac paint, such a cool colour, went on really smoothly and looks amazing!

11 de abril de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Yes colour have ask my to do a review

Yes colour have ask my to do a review, sadly I can only say the paint don’t stick to walls that well and I’ve used there commended undercoat and preparation, I did contact yes paint about this but was fobbed off never received a replacement or just a sorry from them. Dreadful paint can’t recommend them and sadly I’m a vegan 🌱 and love to support these companies

1 de janeiro de 2025
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Seem perfect but....

Great colours, packaging is great, paint itself is great. I have returned paint without hassle. There focus on the environment is great and they've obviously put significant thought into it.

All seems perfect, but I've stopped using them because they don't say that if the paints themselves are free from plastic or if any ingredients are derived from petro-chemical industry. I also couldn't find out the SD Value of their paints.

30 de janeiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fantastic paint

Fantastic paint, delivered quickly. And a truly amazing customer service team. I will definitely be buying paint from here again and highly recommend it.

27 de junho de 2025
Avaliação não solicitada
logotipo da YesColours

Resposta da YesColours

Thank you Dan - your kind words are hugely appreciated!

Avaliado com 5 de um total de 5 estrelas

Yes Colours Every Time!

I’ve used a variety of Yes Colours in my hallway including Electric Blue, Friendly Peach, Fresh Aqua, Electric Aqua, Calming Yellow and Malagasy Coral which I adore. I’ve used these paints on my walls, front door and various art pieces including canvases and just this week I added another big pot which looks so much more fun with curvy strokes of Electric Blue on it. My little hallway was so dark before mainly due to the lack of natural light and size but thanks to strategically placed mirrors and the brightness of Yes Colours paint it is so uplifting and everybody who visits loves it.
I’m now working our living room and I have a little sultry which is a combo of various Yes Colours’ lilac, orange, peach and neutral ranges. Lots of zoning is happening along with plans for a mural. It’s taking a bit more time and I need to order more paints but I’m intending to complete it by the end of July. Passionate Lilac and Joyful Orange will feature in big ways!
I really love Yes Colours paints as the quality and texture are divine and the colours just zing! Plus they don’t smell. They’re so much fun to work with.

16 de junho de 2025
Avaliação não solicitada
logotipo da YesColours

Resposta da YesColours

What a wonderful review, thank you so much. We always love hearing about the wide range of uses for our colours - and we look forward to an update at the end of July!

Avaliado com 5 de um total de 5 estrelas

Excellent range and great quality

Really happy with the amount of colours and sizes avail very pleased and will use them again

26 de junho de 2025
Avaliação não solicitada
logotipo da YesColours

Resposta da YesColours

Thank you so much for your lovely review. We are so pleased to hear you are happy with the variety of colours and sizes available.

It means a lot to know you will be using us again, and we cannot wait to welcome you back for your next project.

Avaliado com 4 de um total de 5 estrelas

Company easy to deal with

Company easy to deal with. Fast delivery. Great bold colours.
Unfortunately the paint has a lingering unpleasant smell.

1 de março de 2025
Avaliação não solicitada
logotipo da YesColours

Resposta da YesColours

Thank you for reaching out and bringing this to our attention. We’re really sorry to hear about the issue you've experienced, and we’re keen to look into this for you right away.

To help us get to the bottom of it, please could you get in touch with us at hello@yescolours.com with your order details and any photos you’re able to share? This will help us investigate thoroughly and support you as quickly as possible.

In some rare cases, paint can change if it’s been stored in a warm environment or if it has been decanted, contaminated, and reused after being left open or festering over time. But we’ll be sure to take a closer look into this and offer a resolution.

Looking forward to hearing from you soon.

Avaliado com 5 de um total de 5 estrelas

Unparalleled Colour Experience

YesColours products are fantastic and such high quality! The vibrancy is like nothing else. Had a niggle with there not being enough product for the order placed but customer service was phenomenal, they'd found a solution before I even needed to contact them. Love the convenience of the pouches & how easy they are to dispose of compared to tins.

1 de maio de 2025
Avaliação não solicitada
logotipo da YesColours

Resposta da YesColours

Thank you so much for your kind words. We are thrilled to hear you are loving the vibrancy and quality of our colours. It really means a lot to us. We are sorry there was a slight issue with your order, but so pleased our team could get it sorted quickly for you.

Thank you again for taking the time to leave such a thoughtful review. We cannot wait to colour your next project!

Avaliado com 5 de um total de 5 estrelas

Impressed, would buy again

I ordered a 1 litre bag of Passionate Yellow and it arrived the next day. The paint is in a handy plastic pouch instead of a tin. The consistency of the paint is good and it goes on easily with a low pile roller. It required two coats for a good finish and coverage. The intensity of the colour is really striking. Very impressed! I used it to paint the inside of an alcove and it gives a dramatic pop of vivid yellow to my black and white kitchen.

23 de junho de 2025
Avaliação não solicitada
logotipo da YesColours

Resposta da YesColours

Thank you so much for your glowing review Liam, we're thrilled that Passionate Yellow brought such a bold and beautiful pop of colour to your kitchen!

Avaliado com 1 de um total de 5 estrelas

10 days and still no paint

I put an order in on 8th June and have now cancelled in on 18th June after receiving no items. First order got lost in transit apparently and then when I brought this to their attention on friday I was told that it would be sent out and replaced the next day and still here we are on Wed and still no order. Tracker says still with supplier! Too slow to recognise the issues and then even slower to replace it. Waste of time and I am now 7 days late moving into my new home because its not painted. Wasn't a cheap order (nearly £250). No discount was offered on my purchase - just a discount code for next time when tbh I won't be bothering. I cancelled the order with their team today after losing my patience. They sited courier issues which were all over the UK with DPD, Yodel and Evri, all my other house purchases have managed to arrive. There is no direct number to call them which is also annoying.

18 de junho de 2025
Avaliação não solicitada
logotipo da YesColours

Resposta da YesColours

We’re really sorry to read about your experience, and we completely understand your frustration, especially with such an important milestone like moving into your new home.

While recent UK-wide courier delays have impacted a number of our deliveries, we prioritised an immediate replacement for your order to try and get it to you as quickly as possible. As a team, we’ll always try to arrange a replacement as a first step when something goes wrong, as we want to resolve matters quickly and minimise any inconvenience. We’re truly sorry that, despite our efforts, the courier delays continued to affect the delivery timeline.

This isn’t the level of service we aim to deliver, and your feedback will help us improve how we support our customers during unforeseen disruptions.

Thank you again for taking the time to share your experience, and while we understand you may not be planning to order from us again, we sincerely hope we’ll have the chance to restore your trust in the future.

Avaliado com 5 de um total de 5 estrelas

Helpful, friendly advice!

The 10 minute colour consultation I had with Emily was so helpful! I found her to be very friendly and helpful. She really took on board the information I had provided in the message I wrote when arranging the appointment. I am excited to get the samples and for the project to get started!

10 de junho de 2025
Avaliação não solicitada
logotipo da YesColours

Resposta da YesColours

Thank you - we are as excited as you are!

Avaliado com 5 de um total de 5 estrelas

Brilliant paints and unique colours ⭐️🎨

We’ve used Loving Orange and Loving Neutral so far, and the coverage is absolutely amazing — some of the best we’ve seen. Delivery was really fast, and their customer service is outstanding; they’ve been so helpful on Instagram whenever we’ve had questions about colours.

The shades themselves are so unique and beautiful — nothing like what you’ll find in standard paint ranges. We’re planning to use Yes Colours throughout our whole house now!

We also really love what the company stands for, which makes supporting them even more of a pleasure. Highly recommended!

9 de junho de 2025
Avaliação não solicitada
logotipo da YesColours

Resposta da YesColours

Thank you so much for taking the time to leave a review, it goes a long way!

Avaliado com 1 de um total de 5 estrelas

Not sure how you are saving the planet

Not sure how you are saving the planet. Ordered a sample (not free) had a few emails about it being on its way (emails create carbon).

Get the sample- oversized A4 packaging, with a print out of the sample!!! So will have to get it colour matched and get a paint sample from B&q now? Royal Mail delivery, print etc etc and it cost nearly £5 to get a postcard delivered in a big envelope.

6 de junho de 2025
Avaliação não solicitada
logotipo da YesColours

Resposta da YesColours

Thank you for your feedback. We are sorry to hear you were disappointed and really appreciate you sharing your concerns.

Our swatch colour cards are designed using real paint on FSC-certified card to reduce waste from traditional sample pots. We are always working to improve our sustainability practices, including packaging and communications, and your comments help us do that.

If you would like to discuss this further or if there is anything we can do to help, please feel free to email us at hello@yescolours.com.

Avaliado com 1 de um total de 5 estrelas

Would give zero stars if I could.

Would give zero stars if I could.

I ordered a huge amount of paint from this company and had such high hopes. The colours looked lovely!

I started with the joyful pink, and was painting over a very similar pink. After five coats, it was patchy as hell & i gave up. I decided to return all the other paint as it was so substandard & colour match the remaining paint to finish the patchy room from my local decorators merchant.

I raised a request using the mechanism on their website, but they never responded. So I chased up with an email. And another. After WEEKS of back & forth I was told they’d sent return labels but they hadn’t, so I chased again. Finally they sent one label even though I was returning several boxes of paint.

So I chased again. They finally sent labels & told me I only had days to make the return as I was ‘outside their allowable returns window’.

Which was obviously annoying, as I’d been chasing & chasing.

Anyway I returned the paint using their labels and weeks later I’ve received only a partial refund. When I chased AGAIN and after multiple emails I was told that my tone was inappropriate and that my account would be suspended as a result: I would no longer be able to order paint from them. Which at least was amusing, as I would hope that if you’re that sensitive to tone, you would know that I’m unlikely to be a return customer….

Also buried at the bottom of the tone policing email, there was an acknowledgment that they had not processed my refund yet. No apology. No explanation. Who knows if they ever will? Interactions so far leave me lacking in confidence.

There was never any acknowledgment that the reason the return was so slow was their terrible customer service/unresponsiveness. The gaslighting customer service interactions were like something from a sitcom. Avoid. There are better eco paint companies out there…

I’m just editing this in response to yes colours trying to claim I’m not a genuine customer. This feels typical of all of my interactions with them: minimising, denying & trying to cast blame on me rather than accept responsibility. Also the response indicates they haven’t properly read the review: i’ve already contacted customer service and spent hours this afternoon trying to resolve this. I shouldn’t be that hard to identify, considering the details….
Whether I ever get the promised refund remains to be seen.
This review was not left by mistake. Exactly the opposite. I hardly ever review companies but this was genuinely the most frustrating, incompetent & generally awful customer service interaction I’ve ever had. Hopefully the faux cheerful minimising reply left by the company makes that clear. I hope it can help other paint lovers avoid the same strife.

5 de junho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Awesome paint - electric blue

I bought the electric blue masonry exterior paint. I wanted a Santorini feel for certain decorative details around the house contrasting with the white outside walls. I am more than happy with the result, the overall feel and the thick coverage. I would gladly recommend and I wish I could post pictures here for you to see.

22 de maio de 2025
logotipo da YesColours

Resposta da YesColours

Thank you so much for your kind words! We’re really pleased to hear that Electric Blue delivered the result you were after and paired so nicely with your white exterior, it sounds like a beautiful setup.

We’re already looking forward to seeing what you create next!

Avaliado com 5 de um total de 5 estrelas

Colour magic!

A truly magical experience to match the magical colour I chose for my exterior woodwork! Helpful beyond measure - all in all a thoroughly feel good experience in every which way and to know one is supporting an independent eco UK based business is just the cherry on top!

29 de maio de 2025
Avaliação não solicitada
logotipo da YesColours

Resposta da YesColours

Thank you so much for your wonderful review! We’re delighted to hear that both the colour and your experience with us hit the mark, that’s exactly what we aim for.

It means a lot to have your support as an independent UK brand, and we can’t wait to be part of your next project too!








Avaliado com 5 de um total de 5 estrelas

Fantastic consultation on paint colours…

Fantastic consultation on paint colours - v knowledgeable and loved the pallette combination and tips. I am excited to get painting!

21 de maio de 2025
Avaliação não solicitada
logotipo da YesColours

Resposta da YesColours

Thank you so much for your lovely review! We're so pleased to hear the consultation was helpful and that you're feeling inspired by the palette and tips.

Wishing you lots of fun with the painting, we can't wait to see how it all comes together!

Avaliado com 5 de um total de 5 estrelas

Emily...you absolute superstar

Emily...you absolute superstar! To be confronted with two non-plussed wallies, in different locations, with no artistic abilities, you were so knowledgeable and accommodating. Thank you! We are now looking forward to getting started on a project that has been terrifying us for months. I'm sure we shall be back for a longer consultation at some point too...

15 de maio de 2025
Avaliação não solicitada
logotipo da YesColours

Resposta da YesColours

What a brilliant review, thank you so much! We're so glad Emily could help ease the fear and bring some clarity and confidence to your project.

Wishing you the best of luck getting started, we’re all excited to see how it turns out, and we’ll be right here whenever you’re ready for round two!

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