YesColours Avaliações 209

O TrustScore é 4 de um total de 5

4,0

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I have nothing but praise for this company and there product(s). Placed an order and made an error on my part of ordering to little paint, contacted customer service and they couldn’t have been m... Ver mais

Avaliado com 1 de um total de 5 estrelas

I placed an order on the 30th of April through b&q verified sellers. I ordered other items from different sellers which came quickly and supplied tracking etc but not yescolour. It was due to arrive b... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

After a complicated and messy misunderstanding due to technical issues, Kerrin from the customer service stood up and went beyond her duties to support me on my concerns. She was very responsive, pro... Ver mais

Avaliado com 5 de um total de 5 estrelas

Stunning colors that are unique - while we tried to get a match elsewhere, nowhere could get close. What's more the customer service was just excellent in supporting our inquiries and so we'll be comi... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de tintas
  2. Loja de decoração de design de interiores
  3. Designer de interiores

Escrito pela empresa

We’re YesColours. We’re all about colour. Innovation. And saving the planet. We love colour so much, we created our own. Arranged them into simple collections and edits. Making it easy to get a new look for your home, office, gym or playroom. Our paints use innovative colourant technology that means our paints have more pigment, more depth, more vibrancy, more colour. And we’ve removed all the nasty stuff. So our paints are completely safe for you, your family, your co-workers, your pets and the environment. And we just don’t stop there. We’re on a mission against waste too. The UK generates 55 million litres of paint waste every year. 98% of that goes straight to landfill. So we wanted to change it up. We use easily recyclable pouches instead of tins. Simply wash them out and pop in your recycling. No more tins clogging up your cupboards. No more trips to the tip. No more waste. No more landfill. Just yes to feelgood paints in astonishing colours. Find out more at YesColours.com.


Informações de contato

4,0

Muito Bom

O TrustScore é 4 de um total de 5

209 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 75% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Amazing colours

I recently ordered paint from YesColor, and I’m thoroughly impressed! The colors are absolutely stunning and true to what I expected. The customer service was exceptional, with prompt and helpful responses to all my queries. Plus, the delivery was incredibly fast, making the whole experience smooth and hassle-free. Overall, YesColor has exceeded my expectations, and I will definitely be purchasing from them again!

20 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Beautiful Paint!

Brilliant paint and such a smooth experience!

I ordered a 5L tin of Studio Neutral for my living room from YesColours and I’m genuinely impressed. The colour is exactly as described — a soft, calming neutral that instantly lifted the space without feeling flat or cold.

The paint itself is beautiful to work with: great coverage, low odour, and it went on smoothly with barely any splatter. I only needed two coats for a flawless finish.

Overall, really happy with both the product and the brand — I’d definitely order from YesColours again.

24 de outubro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Outstanding quality and beautiful finish.

As a decorator and colour consultant, I’m always looking for paint that performs beautifully as well as looking the part. YesColours’ Electric Blue exceeded every expectation. Superb opacity, smooth application, and a stunning, light-responsive and velvety finish. It was an absolute pleasure to work with, and I’ll certainly be using more of their paints in future.

7 de novembro de 2025
Avaliação não solicitada
logotipo da YesColours

Resposta da YesColours

Thank you so much for such a wonderful review! We’re absolutely thrilled to hear that Electric Blue exceeded your expectations and performed so beautifully in your project. It means the world coming from a professional decorator and colour consultant!

We’re so glad you enjoyed working with our paints and can’t wait to see what you create next with more of our colours. Thank you again for your kind words and support!

Avaliado com 5 de um total de 5 estrelas

Excellent customer service

Excellent customer service, replied to my emails quickly and answered any questions I had. The paint arrived quickly and colours are lovely, will definitely order again

31 de outubro de 2025
Avaliação não solicitada
logotipo da YesColours

Resposta da YesColours

Thank you so much for your wonderful review! We’re thrilled to hear you’re happy with our service and that your paint arrived quickly. It’s fantastic to know you love the colours, and we can’t wait to welcome you back for your next project!

Avaliado com 5 de um total de 5 estrelas

Great colours

Great colours! I'd chosen to get an opinion from Emily at YesColours for opinion due to the wallpaper and unsure of the paint choice. Emily explained and took the time, great chat and ultimately it's a perfect match. Highly recommend YesColours and Emily for opinions!!

9 de outubro de 2025
Avaliação não solicitada
logotipo da YesColours

Resposta da YesColours

Thank you so much for your wonderful review! We’re thrilled to hear that Emily was able to help you feel confident about your paint choice and that it’s a perfect match for your wallpaper. Your kind words mean a lot, and we’ll be sure to pass them along to Emily. We can’t wait to help you with any future projects!

Avaliado com 5 de um total de 5 estrelas

I absolutely love YesColours

I absolutely love YesColours. Excellent coverage, unique colours, no chemical smell, wipeable, environmentally friendly and customer service is very friendly and responsive. So far, only have good things to say.

27 de outubro de 2025
Avaliação não solicitada
logotipo da YesColours

Resposta da YesColours

Thank you so much for your lovely feedback!

We’re absolutely thrilled to hear how much you love YesColours and that both the paint and service have lived up to your expectations.

Your kind words truly mean the world to our small team, thank you for taking the time to share your experience!

Avaliado com 5 de um total de 5 estrelas

Nostalgic Peach

I’m incredibly happy with the quality of the paint, the colour Nostalgic Peach is absolutely beautiful! One of the paint tubs was unfortunately leaking upon delivery, but customer service was fantastic. They quickly sent out a replacement and resolved the issue without any hassle. Excellent experience overall

3 de outubro de 2025
Avaliação não solicitada
logotipo da YesColours

Resposta da YesColours

Thank you so much for your kind review! We’re delighted to hear that you’re loving Nostalgic Peach and that the colour has been a perfect fit. We’re also glad our customer service could quickly resolve the issue with the leaking tub, it’s wonderful to know you had a hassle-free experience.

Your feedback really means a lot to us, and we can’t wait to help you with any future projects!

Avaliado com 5 de um total de 5 estrelas

Great colours and responsive…

Great colours and responsive communication. Thank you

1 de setembro de 2025
Avaliação não solicitada
logotipo da YesColours

Resposta da YesColours

Thank you so much for your wonderful review, we’re absolutely delighted to hear that you’ve loved both the product and our service!

If you could kindly pop us a quick email at hello@yescolours.com, we’d love to send you a little thank you in return. Unfortunately, we don’t have any customer details linked to reviews, so this will help us get in touch directly.

We look forward to hearing from you soon!

Avaliado com 1 de um total de 5 estrelas

Awful communication and lack of…

Awful communication and lack of professionality. I ordered some paint for the first time with next day delivery and the paint didn’t arrive. I contacted them and they told me they had some issues with their fulfilment centre but they would send it right away and it should be with me the day after. Fine, I’ve moved the job to the next day, last day I could be on site. I’ve explained it in my emails to them.. well, they didn’t send the paint as promised but also didn’t answer any of my follow up emails and WhatsApp messages to understand what was going on, until two days after I told them I wanted a refund. And I had to cancel the painting job as I didn’t have time to find another solution. Awful experience.

24 de setembro de 2025
Avaliação não solicitada
logotipo da YesColours

Resposta da YesColours

Hello Chiara,

We’re so sorry to hear about your experience with this order. Our third party fulfilment partner had assured us that all outstanding orders would be dispatched on Friday for Saturday delivery, and we passed this promise on to our customers. Unfortunately, that commitment was not met, and we completely understand your frustration.

This is not reflective of the service we strive to provide, and we’re truly saddened that it has resulted in such a negative experience. Please rest assured that we have processed a full refund for you right away.

We’re working closely with our fulfilment centre to ensure this doesn’t happen again, as our customers’ trust and satisfaction mean everything to us.

Sorry again for the inconvenience caused on this occasion and please reach out to us if there is anything else we can help with.

Avaliado com 5 de um total de 5 estrelas

Great consultation with Emily

Great consultation with Emily who was knowledgeable and offered great advice. Love having tgis service as was really struggling with colour choice. Excited to try Emily's recommendations!

11 de setembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great colour consultation with Emily

Had a great colour consultation with Emily. She listened to everything I had to say and was very easily able to make recommendations for my room that I was completely on board with. I have ordered my swatches and I can't wait to see how they work in the room.

20 de agosto de 2025
Avaliação não solicitada
logotipo da YesColours

Resposta da YesColours

Thank you so much for your lovely feedback! We’re thrilled to hear Emily could help and that you’re excited about your swatches. Can’t wait to see how your room turns out!

Avaliado com 5 de um total de 5 estrelas

Brilliant paint and customer service!

Brilliant paint and customer service! 5 stars. I have used their fresh lilac and passionate olive in Matt and it goes on like a dream compared to other brands I’ve used. Also didn’t need all my paint so they issued a return for the excess with no drama.

15 de agosto de 2025
Avaliação não solicitada
logotipo da YesColours

Resposta da YesColours

Thank you so much for your wonderful review!
We’re delighted you’re enjoying Fresh Lilac and Passionate Olive, and that the return process was smooth. Your kind words and support mean the world to us!

Avaliado com 5 de um total de 5 estrelas

Brilliantly Beautiful Paint

We have just started painting our guest room in a gorgeous Nostalgic Green with Secluded Green as suggested by the wonderfully knowledgable, Emily at Yes Colours! The paint is such high quality, the colour really pops and the application is seamless! We are so impressed and can’t wait to get started on the next room.

6 de agosto de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent Customer Service

My paint went awol on delivery- dpd issue NOT YesColours ! but Kerrin Jessica at YesColours sorted the issue out asap and resent the paint out to me. Can’t fault the customer service at all . They definatley went above and beyond to appease me. I can’t wait to start using the paint on my D.I.Y project ! Recommended 100 percent . ( Love the packaging for the paint too - a cute little pouch - love it ! )

28 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Rectification: Now that's Paint!

After having some issues with my first order, I am pleased to say that YesColours acted quickly and resolved the issue and I'm disappointed that I had to leave a bad review to start with, but that changes HERE!

Firstly, the customer service through email was great, provided all help needed and acted fast. Secondly, the paint is perfect. The Electric Blue is pure blue and from artist point of view, it's bluest of blues and the Electric Black is like flatness. They come in small glass jars - that you can wash out and reuse or recycle. I additionally added the swatch keyring and although bigger than expected it's really good, colours are accurate to paint and that's testing them against the colours samples I ordered.

Lastly, I reordered more and larger quanties of paint that I aim to use on canvas for my MA exhibition, so if that doesn't give you hope - then you're missing out!

I'll be back!

14 de julho de 2025
Avaliação não solicitada
logotipo da YesColours

Resposta da YesColours

Andrew,

Thank you so much for your phenomenal review and for giving us the chance to turn your experience around.

We’re delighted to hear you’ve had a fabulous experience with the paint itself, and we hope we’ve rebuilt your confidence that we’re always here to support you if any issues arise.

Best of luck with the MA exhibition! Please don’t hesitate to reach out if we can help in any way.

Warm regards,

Kerrin - Customer Experience

Avaliado com 1 de um total de 5 estrelas

Honstly, disappointed.

Honstly don't know where to start, but all I know is I can't comment on the paint itself because I wouldn't know.

Purchased sample paints for an upcoming project, with the hope of ordering more if they met expectations - safe to say that won't be happening. Paid extra for the next day delivery, delivery never happened, 5 days later still waiting for the parcel to be posted. Made contact, no reply, reached out via social media, no reply and finally submitted contact form, guess what... NO REPLY. The customer service for commication is appalling. 7 days later, once it's too late, I finally recieve notice that it's out of delivery, however 2 days later I get an update that's it's just been collected by courier and will be delivered following day. However, there's no one home to collect parcel, parcel been delivered, where to? Tracking shows delivered, proof of delivery none, parcel hidden at property? Not than my friend can find. So, 10 days later, £60 down, no paints, no parcel, no contact from YesColours, was it worth it. ABSOUTLY NOT.

30 de junho de 2025
Avaliação não solicitada
logotipo da YesColours

Resposta da YesColours

Hello Andrew,

Thank you for your feedback, we’re genuinely sorry to hear this has been your experience.

This is absolutely not the level of service we aim to provide, and I completely understand your frustration.

I will be reaching out to you directly to help resolve this as quickly as possible. In the meantime, I can see from the tracking that the package may have been delivered to a neighbour at number 36.

We hope this helps and we are committed to making this right and rebuilding your confidence with Yes!

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.

Saiba mais sobre outros tipos de avaliações.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais