YesColours Avaliações 209

O TrustScore é 4 de um total de 5

4,0

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I have nothing but praise for this company and there product(s). Placed an order and made an error on my part of ordering to little paint, contacted customer service and they couldn’t have been m... Ver mais

Avaliado com 1 de um total de 5 estrelas

I placed an order on the 30th of April through b&q verified sellers. I ordered other items from different sellers which came quickly and supplied tracking etc but not yescolour. It was due to arrive b... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

After a complicated and messy misunderstanding due to technical issues, Kerrin from the customer service stood up and went beyond her duties to support me on my concerns. She was very responsive, pro... Ver mais

Avaliado com 5 de um total de 5 estrelas

Stunning colors that are unique - while we tried to get a match elsewhere, nowhere could get close. What's more the customer service was just excellent in supporting our inquiries and so we'll be comi... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de tintas
  2. Loja de decoração de design de interiores
  3. Designer de interiores

Escrito pela empresa

We’re YesColours. We’re all about colour. Innovation. And saving the planet. We love colour so much, we created our own. Arranged them into simple collections and edits. Making it easy to get a new look for your home, office, gym or playroom. Our paints use innovative colourant technology that means our paints have more pigment, more depth, more vibrancy, more colour. And we’ve removed all the nasty stuff. So our paints are completely safe for you, your family, your co-workers, your pets and the environment. And we just don’t stop there. We’re on a mission against waste too. The UK generates 55 million litres of paint waste every year. 98% of that goes straight to landfill. So we wanted to change it up. We use easily recyclable pouches instead of tins. Simply wash them out and pop in your recycling. No more tins clogging up your cupboards. No more trips to the tip. No more waste. No more landfill. Just yes to feelgood paints in astonishing colours. Find out more at YesColours.com.


Informações de contato

4,0

Muito Bom

O TrustScore é 4 de um total de 5

209 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 75% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

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Avaliado com 5 de um total de 5 estrelas

Beautiful colours, fun chat!

Had a really fun colour consultation with Emma today! Really interesting and useful and the samples we have so far have gone on really nicely to our very very white walls…! Excited to paint the hallway and kitchen now which isn’t a phrase I thought I’d be saying. Really friendly service and a beautiful range of colours. Also the follow up email with guidance and links etc was super helpful for a first time decorator!

13 de maio de 2025
Avaliação não solicitada
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Resposta da YesColours

Thank you so much for the wonderful feedback! We’re thrilled to hear you enjoyed your consultation with Emma and that the samples are working well on your bright walls.

It’s great to hear you’re excited to start your hallway and kitchen, painting should definitely be a fun experience! We’re always here to support you with friendly advice and helpful tips should you need us!

Avaliado com 5 de um total de 5 estrelas

Great colours great service

Great colours great service

21 de abril de 2025
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Resposta da YesColours

Thank you for your kind words! We’re thrilled you’re happy with both the colours and our service. Looking forward to supporting your next project!

Avaliado com 5 de um total de 5 estrelas

Stunning!

Delivery was quick and the paint quality is outstanding. We planned on using the Passionate Lilac for a feature wall but we loved it so much we painted the whole room with it. It dries beautifully and we’re always getting complimented on it. Will definitely order again and recommend to friends.

24 de abril de 2025
Avaliação não solicitada
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Resposta da YesColours

Thank you for the fantastic review! We’re thrilled to hear how much you love Passionate Lilac and that it’s brightening up your whole room. We look forward to supporting your future projects!

Avaliado com 5 de um total de 5 estrelas

The Electric Blue is just fabulous!

Bought the Electric Blue to paint an IKEA Billy Bookcase.

Looks utterly, utterly amazing. And a great back drop to stage lime green, red, orange and yellow glass items.

Love it! Loads of compliments from friends, too.

Just about to start painting 11 outdoor very tall planters in the Masonry Electric Blue paint - aiming for an Yves Saint Laurent's Majorelle Gardens in Marrakech look!

Really helpful, friendly and responsive customer service from Kerrin Jessica and excellent delivery from DPD.

Thank you to YesColours for this amazing shade.

21 de janeiro de 2025
Avaliação não solicitada
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Resposta da YesColours

Thank you so much for sharing your experience! We’re delighted to hear how stunning your IKEA Billy Bookcase looks in Electric Blue, and what an inspiring plan for your planters!
We’re thrilled Kerrin and the team could provide great service, and we can’t wait to see how your Majorelle Gardens-inspired project turns out!

Avaliado com 5 de um total de 5 estrelas

I signed up to the 10 minute paint…

I signed up to the 10 minute paint consultation with Emily, who was absolutely fantastic.
I was really confused as to what colours to try in my kitchen, and she was so patient and helpful and by the end we had come up with an amazing palette of colours.
The paint colours are so unique and the best part is knowing what colours pair well together.
I couldn’t recommend these guys more! Thank you so much

18 de março de 2025
Avaliação não solicitada
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Resposta da YesColours

Thank you so much for your kind words! We’re thrilled to hear that Emily’s consultation helped you find the perfect palette for your kitchen. It’s great to know you’re loving our unique colours and the guidance on pairing them. We really appreciate your recommendation and can’t wait to see your project come to life!

Avaliado com 1 de um total de 5 estrelas

I would like to say yescolours are a…

I would like to say yescolours are a good and decent company but my experience with them has been far from satisfactory.
I ordered 5 litres of paint from them and was emailed a delivery date of the 13th-14th of March.i never received my order, I waited till the 18th of March to email them only to be told
"The order was shipped but the courier have confirmed that this was damaged in transit and disposed of. With this in mind, we will issue a replacement order out on the fastest possible shipping method."
So i waited, a week went by and I received my order.. unfortunately my order was 1 litre light.. I had to email them again and was told..

"After looking into this right away, I can see that our fulfilment team flagged a system error with two colours, one being the Joyful Pink included in your order. Unfortunately, a glitch caused our website to sell a higher quantity than what was available in stock. As a result, we still owe you an additional pouch, but regrettably this won't be issued until our restock arrives.

The estimated restock date is 4th April, which we completely understand is a longer wait than we’d like.

To make up for the inconvenience, I’d be happy to offer you a few options:

Wait for the Restock - If you’re happy to wait, we’d like to honour a 10% discount on your order as a refund once the pouches are dispatched.

Cancel the Remaining Pouches - If you'd prefer, you can cancel the remaining pouches, and we will process a refund for them immediately."

I took 2 separate days off work to paint my house but I was let down with times by this company.
I'm just sick and tired of dealing with this company and have opted to buying a similar colour from dulux at my local store. I have had no reply from them after my most recent email. They're a crummy company in my experience and I wouldn't recommend them.

20 de março de 2025
Avaliação não solicitada
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Resposta da YesColours

Thank you for taking the time to share your experience. We are truly sorry to hear about the issues you’ve faced with your order and the delays in communication. This is not the level of service we strive to provide, and we completely understand your frustration, especially after taking time off work to paint.

Please accept our sincerest apologies for the inconvenience caused by the damaged delivery, the stock glitch, and the incomplete order you received.

We appreciate your honest feedback and want you to know we are committed to making things right. If you’re open to it, please reach out to us directly on Hello@yescolours.com so we can assist you personally with a resolution that you find satisfactory.

Thank you again for your patience, and we’re very sorry that you didn't receive the service we aim to provide on this occasion.

Kindest regards,

Customer Experience Manager.

Avaliado com 5 de um total de 5 estrelas

The colour consultation with Emily was…

The colour consultation with Emily was such a game-changer as I had so many questions and she answered them all in the most reassuring way!

I am excited to start my project as I know it will have a great result based on her great recommendations. Thanks Emily again!

10 de março de 2025
Avaliação não solicitada
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Resposta da YesColours

Thank you so much for your wonderful feedback! We’re thrilled to hear that Emily’s consultation helped answer all your questions and gave you the confidence to start your project. We can’t wait to see how it turns out, thanks again for choosing YesColours!

Avaliado com 5 de um total de 5 estrelas

Electric blue 💙

I used electric blue and passionate yellow in my hallway. I'm blow away with the depth of colour to both paints but one my god that blue, it's definitely bluing.

10 de fevereiro de 2025
Avaliação não solicitada
logotipo da YesColours

Resposta da YesColours

Thank you so much for sharing your experience! We’re thrilled to hear you love the depth of colour, especially that stunning Electric Blue. It really does make a bold statement! Can’t wait to see what you tackle next with YesColours!

Avaliado com 5 de um total de 5 estrelas

I had an amazing colour consultation…

I had an amazing colour consultation with Emily, she was really friendly and full of great advice. She answered all my questions and helped me choose colour combinations for my kitchen that I’m really happy with. I feel so much more confident now that I have had Emily’s help, I can’t recommend the colour consultations enough it really helped me!

24 de fevereiro de 2025
Avaliação não solicitada
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Resposta da YesColours

Thank you for your kind words! We're so glad Emily could help you feel confident with your colour choices. It’s great to hear the consultation made such a positive difference. We can’t wait to see your kitchen come to life!

Avaliado com 5 de um total de 5 estrelas

Yes Colour has been amazing from start…


Yes Colour has been amazing from start to finish! Their customer service is top-notch they answered all my questions quickly and in great detail, which made the whole process so much easier. Their fast responses were really appreciated, and it’s clear they genuinely care about their customers.

The packaging is so convenient—the paint comes in a bag, making it easy to use and mess-free. Plus, the quality is incredible!

I couldn’t be happier with my experience.

10 de fevereiro de 2025
Avaliação não solicitada
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Resposta da YesColours

Thank you so much for your wonderful feedback! We're thrilled to hear you had such a positive experience from start to finish. It means a lot to us that our customer service and paint quality made the process easier and enjoyable for you. We hope you love your project and look forward to helping again in the future!

Avaliado com 5 de um total de 5 estrelas

Super seamless

Just very seamless. I discovered the website looking for a particularly bold shade of indigo and was wowed by their color selections, then I saw the sustainable packaging and I was like YES! I decided to try a color consult which went super well - Emily was so nice and helpful and explained things well and gave me some deals to get samples and paint with. They've definitely won me as a customer and I'll be sharing them with everyone I know. I really hope the packaging catches on.

20 de fevereiro de 2025
Avaliação não solicitada
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Resposta da YesColours

Thank you so much for your fantastic review! We’re so glad you loved our bold colours and sustainable packaging, it’s something we truly care about. Emily will be thrilled to hear your kind words, and we’re excited to have you as part of the YesColours family. Thanks for spreading the word; it means the world to us!

Avaliado com 1 de um total de 5 estrelas

Blood bag packaging

Great colours, stupid packaging and you need 4/5 coats to get solid!
Used Eggshell on a newly built mdf wardrobe.. the wardrobe was primed with an MDF primer and then undercoat in a similar finish colour and still needed 4/5 coats to get solid...
Social media company trying to fix something that ain't broke! Paint belongs in a tin...

21 de fevereiro de 2025
Avaliação não solicitada
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Resposta da YesColours

Thank you for taking the time to share your feedback. We're really sorry to hear that this has been your experience.

We’d love the opportunity to resolve this with you and understand more about the application process to see how we can help turn this experience around for you! If you're open to it, please reach out to us directly so we can discuss this further and find a way to make it right on Hello@yescolours.com

We'd love to turn this around for you. Looking forward to hearing from you!

Avaliado com 5 de um total de 5 estrelas

Those colours - they weren't kidding!

Such a brilliant company as their customer service is fantastic as well as the colours. I, like everyone, have repainted bits of my house but the pigmentation of these paints means I can't stop staring at them!

19 de fevereiro de 2025
Avaliação não solicitada
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Resposta da YesColours

Thank you so much for your wonderful review! We’re thrilled to hear that you’ve had a fantastic experience with our customer service and that you’re loving the vibrant colours of our paints.
We can’t wait to see how your projects turn out, happy painting!

Avaliado com 1 de um total de 5 estrelas

Dreadful company

Dreadful company
Nice colour!! But it marks very easily, I’ve painted the walls with a good quality primer/ undercoat then sanded them - and then painted “yes colour” took 3-4 coat to be sufficient so you couldn’t see the undercoat underneath , but the problem is it’s comes off very easily, ie the slightest knock or rub / scratch marks it or chips it very easily.
I did they contacted the company yes paint about this but they have refused to reply but sadly nothing from them to date.
So I can’t recommend there paint as it rubs off / scratches very easily (I’ve been doing up houses for over 35 years and never come across this before) I think it’s a problem with hardeners in the paint? they are a dreadful company to deal with as they don’t take responsibility or reply to messages. dreadful company shame I had to give them one star even
Update - After the comment below I used the recommended undercoat and I’m not sure what yes paint are on about, very disappointing that they are now lying about this
I’m happy for yes paint to contact me directly about this and I will remove this review if they sort this out - if you are reading this then they didn't, so what's that say about them?

9 de janeiro de 2025
Avaliação não solicitada
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Resposta da YesColours

Thank you for your feedback, and we’re sorry to hear about your experience.

We looked into this matter immediately and can confirm that we responded to your email with recommendations on the best primer to use with our paints. The primer you mentioned has a satin finish, and we also advised that painting directly over an satin surface can prevent proper adhesion, which is likely the cause of the issues you described. Our team always strives to provide honest, expert advice, and we’re always happy to help!

Additionally, all three separate batches raised by yourself have been investigated with no faults found and regrettably, no other complaints have been received regarding these batches, strongly suggesting that the surface being painted is the root cause of the issue rather than the paint itself.

We have since attempted to contact you numerous times to follow up and ensure you were fully supported, but we have not received a response. If you have updated your email address and have not seen our messages, please reach out to us directly at Hello@yescolours.com, and we’d be more than happy to pick up where we left off and find a resolution that works for you.

Avaliado com 5 de um total de 5 estrelas

Free colour consultation with Emily and…

Free colour consultation with Emily and managed to cover two rooms. Emily made me feel at ease, and listened to my needs. She confirmed the colour I liked was in the new collection launching mid feb and kindly offered to let me know when I can order a sample with the extra joy of a discount on sample and first order. Excellent service and can’t wait to see the new colours

4 de fevereiro de 2025
Avaliação não solicitada
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Resposta da YesColours

Thank you so much for your fantastic review! We're thrilled to hear that you had a positive experience during your free colour consultation with Emily. It’s great to know that she made you feel at ease and listened to your needs. We're excited for you to try the new collection now launched and ready to purchase, and we can't wait to see how your rooms turn out! If you have any questions or need further assistance, feel free to reach out. Happy decorating! 🌈

Avaliado com 5 de um total de 5 estrelas

Amazing. Recommend to everyone

Reliable company, the product is fantastic. I’ve had electric blue, electric yellow, testers of so many colours - every single one has been great

23 de janeiro de 2025
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Resposta da YesColours

Thank you for your wonderful review! We're so glad to hear that you've had a fantastic experience with our products. Electric Blue and Electric Yellow are such vibrant choices, and it's great to know that our testers have also impressed you. Your support means the world to us! Happy painting! 🎨✨

Avaliado com 5 de um total de 5 estrelas

Excellent Customer Service

Paint aside, which is great quality and vibrant. The customer service really is excellent. My order was delayed because of a glitch with their system but it was rectified swiftly and they kept me updated at all stages, helped with a new delivery and reimbursed the cost which was appreciated (especially with a tight timeline!)

29 de janeiro de 2025
Avaliação não solicitada
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Resposta da YesColours

Thank you so much for your fantastic review! We’re thrilled to hear that you love our vibrant, high quality paint! It’s also wonderful to know that our customer service team was able to turn things around for you quickly. We believe in keeping our customers in the loop, and we’re glad that we could help you during your tight timeline. If you have more projects coming up or need anything else, don’t hesitate to reach out. 🎨✨

Avaliado com 5 de um total de 5 estrelas

The Best Colours if you are looking for…

The Best Colours if you are looking for Bright Happy Zingy shades. I want a bright Red for a cupboard I am about to up-cycle and Yes Colours hands down delivers the brightest happiest shade,
I have used Yes colours in both my kids bedrooms myself on smaller projects and having employed a pro to spray the walls and wardrobes and he also confirmed it was a great quality product that he would happily use again. Great coverage and Fantastic range of colours.

14 de fevereiro de 2024
Avaliação não solicitada
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Resposta da YesColours

Thank you so much for your fantastic review! We’re thrilled to hear that you love our bright and happy colours, especially for your upcycling project. It's great to know that you’ve had such positive experiences in your kids' bedrooms and with a professional painter as well. We take pride in the quality and coverage of our products, and we’re glad they’re making a difference in your projects. Happy painting! 🌟

Avaliado com 5 de um total de 5 estrelas

Exceptional paint

Exceptional paint. Strong pigmentation that matches the test cards perfectly. The passionate lilac is a dark rich purple that dried flat matt after only 2 coats.

I ordered 5 litres and only used 2, with some left over. The coverage is amazing.

Now trying the aqua for another room.

30 de janeiro de 2025
Avaliação não solicitada
logotipo da YesColours

Resposta da YesColours

Thank you so much for your fantastic review! We're over the moon that you love the pigmentation and coverage of Passionate Lilac, it truly is a stunning shade!

Enjoy painting with Aqua next, we can't wait to hear what you think!

Avaliado com 5 de um total de 5 estrelas

Omg YESPAINTS are amazing

Omg YESPAINTS are amazing. Not only is the product just lush but the customer service so kind. Kerrin Jessica was particularly amazing helping sort out my ordering for me and providing such a wonderful personal service. Thank you! Highly recommended.

16 de janeiro de 2025
Avaliação não solicitada
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Resposta da YesColours

Thank you so much for your kind words! We're thrilled you love our paints and had such a great experience with our customer team, Kerrin will be so happy to hear this!

We hope your painting project was a resounding success and appreciate your support!

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