I have nothing but praise for this company and there product(s). Placed an order and made an error on my part of ordering to little paint, contacted customer service and they couldn’t have been m... Ver mais
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Veja o que dizem as avaliações
I placed an order on the 30th of April through b&q verified sellers. I ordered other items from different sellers which came quickly and supplied tracking etc but not yescolour. It was due to arrive b... Ver mais
A empresa respondeu
After a complicated and messy misunderstanding due to technical issues, Kerrin from the customer service stood up and went beyond her duties to support me on my concerns. She was very responsive, pro... Ver mais
Stunning colors that are unique - while we tried to get a match elsewhere, nowhere could get close. What's more the customer service was just excellent in supporting our inquiries and so we'll be comi... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
We’re YesColours. We’re all about colour. Innovation. And saving the planet. We love colour so much, we created our own. Arranged them into simple collections and edits. Making it easy to get a new look for your home, office, gym or playroom. Our paints use innovative colourant technology that means our paints have more pigment, more depth, more vibrancy, more colour. And we’ve removed all the nasty stuff. So our paints are completely safe for you, your family, your co-workers, your pets and the environment. And we just don’t stop there. We’re on a mission against waste too. The UK generates 55 million litres of paint waste every year. 98% of that goes straight to landfill. So we wanted to change it up. We use easily recyclable pouches instead of tins. Simply wash them out and pop in your recycling. No more tins clogging up your cupboards. No more trips to the tip. No more waste. No more landfill. Just yes to feelgood paints in astonishing colours. Find out more at YesColours.com.
Informações de contato
Reino Unido
- hello@yescolours.com
- yescolours.com
4,0
Muito Bom
209 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 75% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Lovely paint
Lovely paint, I’ve used eggshell and matt which both give good coverage! I like the pouch it comes in and you get all of the paint rather than using a tin which dries out some of the paint, will definitely be buying again as I’m on a big painting project!
17 de dezembro de 2024
Avaliação não solicitada
Resposta da YesColours
Thank you so much for this amazing review! We're absolutely thrilled that you've had a great experience with both our eggshell and matt finishes. It’s also wonderful to hear that you love our pouch packaging and that you’ll be a returning customer, your support means the world to us.
Happy painting, and we can't wait to be part of your next project!
Terrible customer service. Avoid!
They do not honour their own return policy for unopened packages. Told me I could wait to return some unopened bags of paint until after I returned from holiday, and still receive a refund, but then a few days later while I was away changed their mind randomly and messaged me to say, no, nevermind, we changed our mind and will just give you credit, which you don't need. Wouldn't admit their own mistake with customer service messaging.
Very poor customer service.
11 de maio de 2024
Avaliação não solicitada
Resposta da YesColours
Hi Shannon,
Thank you so much for your feedback. I’ve taken a look into this as a priority and can see that our last communication with you was back in March. At that time, you had kindly requested an extension on the return period, and we responded asking for the order number to move things forward.
Unfortunately, it seems we didn’t hear back from you, so no further action was taken.
While we do have a 14 day return policy in place, we aim to be as flexible as possible and often accommodate returns that have exceeded this timeframe. Even though this issue dates back to the beginning of the year, we’d love the opportunity to resolve it for you and rebuild your trust in us.
We value all of our YesColours customers immensely and would be delighted to help! If you could email us at Hello@yescolours.com, we’d be happy to look into this further and find a solution that works for you.
Looking forward to hearing from you!
Fabulous paint!
Bought Mellow yellow & Passionate Pink in eggshell, a few months back but just getting round to usibg them now & they are sooo beautiful. Gorgeous paint to work with, beautiful coverage & the colours are just bliss. Highly recommend. Customer service were so lovely & friendly to deal with too. Thank you!
10 de dezembro de 2024
Avaliação não solicitada
Resposta da YesColours
Thank you so much for your lovely review! We're thrilled to hear you're enjoying Mellow Yellow and Passionate Pink, such stunning choices! It’s wonderful to know you found the paint a joy to work with and our team helpful. We truly appreciate your support and recommendation!
Electric Blue scratches
Electric Blue is absolutely not durable! Spent a fortune on this paint. It scuffs, leaves finger prints, scratches extremely easily. I placed a basket near the painted wall, the wall is destroyed with scratches. When you touch up the marks, the repainted area stands out! Lovely colour, but rubbish quality.
26 de outubro de 2024
Avaliação não solicitada
Resposta da YesColours
Thank you so much for your feedback! We’re sorry to hear you’ve faced some challenges with Electric Blue.
Our matt emulsions have a chalky, velvet like finish but may need extra protection in high traffic areas. While we usually recommend an eggshell finish for durability in busy areas of the home, Electric Blue is the only colour from our collection that we can't yet offer in an eggshell finish, as the alteration in finish takes away the pop of vibrancy that makes everyone fall in love with this colour. Rest assured we’re working on this in the background to offer this contagious colour in more finishes in the future.
In the meantime, applying a Polyvine clear varnish is a fantastic option. It protects the paint beautifully without altering the vibrant look of Electric Blue.
When it comes to touch ups, we usually recommend avoiding them, even when using paint from the same pouch. Once the paint has cured and oxidised on the wall, new applications can stand out, which we understand can be frustrating. Instead, applying a single fresh coat to the entire wall can help disguise any scuffs or marks, ensuring a seamless finish without the patchy touch up look.
We’re so glad you love the colour and truly value your feedback. For any advice or support, feel free to reach out to us at Hello@yescolours.com!
Amazing branding
Great website, and I love the product branding so much. Very happy with quick delivery, and the products received.
22 de novembro de 2024
Resposta da YesColours
Thank you so much for your wonderful review! We're thrilled to hear you loved our website, branding, and speedy delivery, it means the world to us! We're so glad you're happy with your products and hope you enjoy them to the fullest.
Thanks again for your kind words and support!
Love heart living room
Had a colour consultation around decorating my living room with the wonderful Emily. Her energy left me feeling really excited and she helmped me plan my next project out living will
With fresh pink and peach having all the love heart vibes 🥰
25 de novembro de 2024
Avaliação não solicitada
Resposta da YesColours
Thank you so much for your kind words! We're thrilled Emily could bring such excitement and inspiration to your living room project, Fresh Pink and Peach sound absolutely dreamy together!
Emily was so lovely
Emily was so lovely, especially after I’d forgotten our appointment. Really helpful advice and am definitely going to order samples. Great service x
19 de novembro de 2024
Avaliação não solicitada
Resposta da YesColours
Thank you for your lovely review, we're so glad Emily could help, good luck with your samples, and we can't wait to see what you create!
Amazing Emily
Emily, was knowledgeable, generous with her time and very patient. It was chaos on our first meeting but Emily was able to continue with our meeting providing invaluable advice that will make such a difference to me. I find the choosing of colour schemes to be a very stressful job and Emily has helped to make it a more enjoyable experience. I cant thank Emily enough.
5 de novembro de 2024
Avaliação não solicitada
Resposta da YesColours
Thank you so much for your lovely feedback! We’re thrilled to hear that Emily was able to provide the guidance and support you needed, even amidst a bit of chaos. Helping to make the process of choosing colour schemes more enjoyable is exactly what we strive for, and it’s wonderful to know that Emily’s knowledge, patience, and advice made a difference for you.
We’ll be sure to pass on your kind words to Emily, she’ll be delighted to hear how much her help meant to you. If there’s anything else we can assist you with in the future, please don’t hesitate to get in touch.
Great colors arrived quickly
22 de outubro de 2024
Resposta da YesColours
Thank you for your kind feedback! We’re so glad you love the colours and that your order arrived quickly. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Yes Yes Yes
My daughter had a colour consultation with Emily for her first room after we moved house. Emily was great, and supported us through several rounds of debate until we settled on a scheme we were all happy with! The colours themselves are lovely, with minimal odours making me confident to work with them with the kids, and I really appreciate the fun, empowering and no-nonsense approach of the company. Now we’re buying colours for my son’s room! Yes Yes Yes to Yes :)
26 de agosto de 2024
Avaliação não solicitada
Resposta da YesColours
Thank you so much for your lovely feedback! We’re delighted Emily could help you find the perfect scheme for your daughter’s room. It’s great to hear you love the colours and found them easy to use with the kids. We can’t wait to be part of your son’s room transformation next!
Really helpful colour consultation
I had a really great colour consulation with Emily today! She was so lovely and really helpful in working out what would work best for my feature wall. Highly recommend booking one in if you're unsure of what will work in the space. Can't wait to get started on my project - thank you!
28 de outubro de 2024
Avaliação não solicitada
Resposta da YesColours
Thank you for your positive feedback! We’re so glad you enjoyed your colour consultation with Emily and found it helpful for planning your feature wall. We can’t wait to see how your project turns out, happy decorating, and thank you for recommending us!
The delivery was swift and the color is…
The delivery was swift and the color is just magnificent 🤩
30 de setembro de 2024
Resposta da YesColours
Thank you for your wonderful feedback! We’re so glad to hear your delivery was quick and that you’re loving the colour. If there’s anything else we can help with, feel free to reach out!
Joyful and fun
Yes colour paints are so vibrant and fun! It makes me happy watching the transformation happening in my home.
Delivery is so slick, the one time my paint didn’t arrive and I made contact and the lost goods were instantly sorted.
After initially being frustrated there was no number to call I needed not worry, I got super quick, helpful advice and help.
I look forward to many more rooms being given a vibrant face lift.
18 de outubro de 2024
Avaliação não solicitada
Resposta da YesColours
Thank you so much for your fabulous review! 🎨✨ We’re thrilled to hear that our vibrant colours are bringing so much joy and transformation to your home—nothing makes us happier!
We’re glad we could sort out the delivery hiccup quickly for you. While we don’t have a phone line just yet, we’re always here to jump in and help with speedy responses and solutions.
We can’t wait to be a part of more colourful makeovers in your home! Here’s to many more rooms getting that vibrant facelift. 🏡🌈
Haven’t actually used the paint yet…
Haven’t actually used the paint yet (which looks excellent), but have had an outstanding experience with customer service. My issue was resolved instantly and went beyond what I expected. Communication was exceptional and would recommend this company to anyone
14 de outubro de 2024
Avaliação não solicitada
Resposta da YesColours
Thank you so much for the awesome review! 🌟 We’re delighted that our customer service made such a great impression!
We can’t wait for you to try the paint and see it in action. We’re sure you’ll love it. 🎨✨
If you need anything else along the way, we’re always here to help. Happy painting!!
Great little paints
I’m so happy with the paints I’ve ordered - they went on so smoothly, and the colours are so vivid and rich that I only needed one coat!
The packaging is also a lot easier to handle, and delivery was quick. I needed to return one pouch and customer service responded to my query within a few hours.
9 de outubro de 2024
Avaliação não solicitada
Resposta da YesColours
Thank you so much for your fantastic review! 🎨🙌 We’re thrilled to hear that you has a great experience with our paints. 🏆✨
We’re also glad the packaging made things easier and that delivery was speedy. And of course, we’re always here to help with any queries—happy to have sorted your return quickly!
Wishing you many more colourful projects ahead! 🌈🖌️
Amazing company
Amazing company, great personal support and the best quality for paint I have ever had the pleasure of using! The colors and their intensity are out of this world!
20 de julho de 2024
Avaliação não solicitada
Resposta da YesColours
Thank you so much for your wonderful review! We're absolutely thrilled to hear that you enjoyed both our customer support and the quality of our paint. It’s fantastic to know that the colours and their intensity made such an impression! Your feedback means the world to us, and we can’t wait to be a part of your future projects. 🌈
Bright beautiful great coverage paint…
Bright beautiful great coverage paint packed in a bag with a nozzle and twist off top ( fantastic) not only zero waste but envoirnmentally positive 🙌 arrived packed perfectly and fast
thats a yes to YES and as a self professed paint snob huge high five all round
6 de junho de 2024
Avaliação não solicitada
Resposta da YesColours
Thank you for your wonderful review! We’re delighted to hear that you love our bright, beautiful paint and our sustainable, user friendly packaging! It’s fantastic to know that our commitment to sustainability resonates with yourself. Feedback like this is immensely appreciated by all of us here at YesColours, and we truly appreciate your support.
Happy painting! 🌈✨
Great service, great paint
I had some questions about my delivery and customer service was super helpful. The paint itself was even brighter and better than expected and absolutely love it.
23 de setembro de 2024
Avaliação não solicitada
Resposta da YesColours
Thank you so much for your lovely review! We're thrilled to hear that our customer service team was able to help you and that you love the paint! 🎨✨
Here at your disposal should you need our help with absolutely anything else!
Yes Colours never disappoint!
Yes Colours never disappoint- each paint I try is my new favourite colour! This emulsion goes on like a dream and brings my walls to life!
25 de setembro de 2024
Resposta da YesColours
Hi Gabby,
We're absolutely thrilled to hear that you can count on us for every painting project! Thank you so much for taking the time to leave us such a wonderful review, it means the world to us.
Kindest regards,
The entire YesColours team
Absolutely great experience
Absolutely great experience!
I started my Yes journey with a colour chat with Emily, who was so helpful and really helped me zero in on the colours that worked for my space. It was lovely to receive her post-chat email with loads of useful info, and a 15% discount too, brill!
My sample order did get lost in transit (not Yes' fault!) but Yes couldn't have been more helpful in getting me another sample sent out.
The fresh lilac paint was exactly what I'd been looking for and I can now happily say it's on my walls, and I just can't stop looking at it. The pigment is incredible and it's just the perfect colour for my new office. I'm delighted. I went in a new direction, colourwise but happy to say the other samples I got will be repurposed as accent colours in the room.
Overall, I'm more than delighted with Yes, and the experience I had. Can't wait to decorate another space now, and fill my home with YES!
Thanks, team :)
20 de setembro de 2024
Avaliação não solicitada
Resposta da YesColours
Hi Penny,
Thank you so much for your fantastic review! We're thrilled that Fresh Lilac was exactly what you were looking for and that your colour chat with Emily helped you find the perfect shades. We're glad we could resolve the sample issue quickly, and it's amazing to hear you're already planning to use the accent colours too!
We can’t wait to see what you create next. Thanks for filling your home with YesColours!
Kindest regards,
The YesColours Team
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