I was assisted today by Charlie. The live chat was easy to navigate and responses were forthcoming quickly which is important to me. Charlie understood my need without undue prompting and was able to... Ver mais
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Veja o que dizem as avaliações
Hi, I spoke to Brad today on Yoga’s online chat He was very helpful if only I could’ve talked to him in person He also informed me of the things lacking in my insurance policy, but luckily I had th... Ver mais
Hi Charlie, Excellent customer service! Very helpful, professional, and quick to respond. He provided the link I needed and made everything easy. I really appreciate his assistance. Thank you, Char... Ver mais
Brad has saved the day re Yoga. I was hoping for an immediate answer to my request but was told it would take up to 4 weeks. However, Brad appreciated the urgency and has put forward my Q immediately... Ver mais
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Dennis sorted everything for me and did…
Dennis sorted everything for me and did a great job, I wanted to go on the portal but the email address was old so needed to change it to log in, took a while to get to an Agent as the robot Yogi, kept wanting to talk to me, but once I spoke to Dennis then it was plain sailing.
Had a query on a new policy
Had a query on a new policy. Once I navigated my way around the site, I got to "chat" with Dennis. The issue and my concerns were dealt with in a proffessional and swift manner. 1st impressions of Yoga are very good
Query after a hysterectomy
Hi, I spoke to Brad today on Yoga’s online chat
He was very helpful if only I could’ve talked to him in person
He also informed me of the things lacking in my insurance policy, but luckily I had them covered elsewhere
He seemed very thorough and pleasant, and I got the answers I needed after having a hysterectomy and when was I able to go back to driving?
My renewal renewed automatically
My renewal renewed automatically. I went on chat to dennis to andvise i did not want it to renew, he sorted it out in no time. He cancelled the insurance and hes going to issue a full refund. Thank you very much
Renewal Negotiation - Great Customer Service from Dennis
I have been with Yoga for a couple of years but this year their renewal quote was higher than others. Dennis was very helpful in trying to match alternative quotes and provided a price that was close enough to those for me to stay with Yoga.
Easy to use website and competitive…
Easy to use website and competitive quote. Bradley P who was the agent I dealt with was very helpful and thorough along with being pleasant. Wait time was quick as well as only around 3 or 4 minutes in queue.
Yes had a problem with my policy Dennis…
Yes had a problem with my policy ,Dennis got straight back to me this morning & hopefully it will be getting sorted out thanks for time this morning Dennis it was well appreciated cheers .
My experience was brill and jack sorted…
My experience was brill and jack sorted everything out and did a grand job explaining it all
Prompt service
Dennis answered all my questions promptly and directed me to the correct pages. Thank you
Excellent service from Yoga team
I recently had to make a change to my insurance and dealt with Charlie from Yoga. I found him patient, knowledgeable and very helpful resolving the issue I had. I would highly recommend Yoga insurance and Charlie who was an extremely competent and strong ambassador for their company.
I needed Jacks help again today
I needed Jacks help again today. All sorted. Thank you for being so helpful 👍🏻
Jack was most professional and helpful…
Jack was most professional and helpful with all the answers to every question, refreshing to see from a big company 5 stars.
Extremely fast and effective support…
Extremely fast and effective support from Dennis to sort out an issue with my NCD - great service
Chat service is very good
Solved my problem very quickly & efficiently! Dennis was great, thank you.
Be very careful
Well ok until you have an accident- now without a car for 1 month as they are backed by one call insurance who have pushed it over to one call claims - and that's where the fun starts
4 separate occasions they claim to have sent claims forms - nothing received! Claim is not progressing - be careful who your insurance company really is.
Update – 10 October: Having finally discovered that an administrative authorisation was holding up collection, I have now been sent an agreement exposing me to potential recovery charges of £300 and storage charges of £30 per day, plus VAT.
These additional costs, alongside ongoing transport expenses, appear to be a direct consequence of the prolonged delays.
Extremely frustrating service, with no clear ownership of the claim or accountability for the delays. I would not recommend Yoga
Charlie was really helpful
Charlie was really helpful and sorted my request very efficiently and put me at ease. Good work Charlie!
Brad was very helpful
Brad was very helpful. Gave me all details I needed to make amendments. Other agents not as helpful.
I just spoken to Bradley.
I have just spoken to Bradley I didn’t need to wait to long for him to chat with me, my request for a copy of my car insurance policy to be sent by post, because it was not clear what to do through the portal. Bradley was very helpful & that he would action & the policy should be with me in around a week. Thanks Brad from Sandra
Ps sent using my husbands ipad.
Bradley was extremely helpful
Bradley was extremely helpful; he was patient, understanding and clearly explained the policy cover to me.
Live chat with Jack
Spoke with Jack on the live chat - absolute star, really helped out and retained me as a customer, really nice to deal with a real person!
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