Jack, was really helpful. He patiently walked me through solutions to access my Yoga accounts, following some personal IT issues that prevented access. His professional approach helped alleviate my co... Ver mais
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Veja o que dizem as avaliações
Jack the live agent in customer service is an absolute asset to the company and deserves an immediate pay rise. I spent a long time going through my policy with him and he was very patient, profession... Ver mais
I was assisted today by Charlie. The live chat was easy to navigate and responses were forthcoming quickly which is important to me. Charlie understood my need without undue prompting and was able to... Ver mais
Had to change the vehicle registration on my policy today, something that you'd think would throw up multiple problems but my agent Charlie made it a breeze!
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Great service from Dennis @ Yoga Insure
Great service problem resolved by Dennis who was polite, positive and professional, thank you.
I did not understand something and I…
I did not understand something and I spoke to Bradley about it and he explained everything to me and was a great help, he's a good asset to your company
Charlie was amazing!!!!!
Charlie was great really helpful and fully completed and resolved all my questions. Gave me options to consider and cost implications which was helpful.
Thank you !!!!!!
Bradley was a great help in resolving…
Bradley was a great help in resolving my problem. Thanks!
Shanice was very efficient
Shanice was very efficient. Excellent service. Thanks
Great customer service from Charlie…
Great customer service from Charlie today ! Kept a simple call simple and resolved the issue quickly.
Very helpful customer service from Yoga…
Very helpful customer service from Yoga advisor agent Dennis. He answered my enquiry and helped me with more cover on my car insurance renewal.
Great service from Bradley P
What can I say ,but Brad was excellent…
What can I say ,but Brad was excellent with helping me navigate my problem ...I am severely dyslexic and he showed empathy and patience with me throughout the conversation and sorted my problem out quickly ...thank you Brad for a truely 5 star service .
Quick and precise advice
Shanice dealt with my problem quickly and precisely. She also provided me with additional advice to proceed in making the correct decision.
Great coms with Brad
Great coms with Brad, he sorted everything out very professionally.
Brad was very helpful
Spoke to Brad on live chat who was extremely helpful providing all the information I required.
Brad was helpful
Brad was helpful. He explained each product well. I’m happy with the service.
Bradley P was very helpfull and dealt…
Bradley P was very helpfull and dealt with my query very efficiently .
Customer service nil point
I leave a one star review as I am very very frustrated, having take out a car insurance policy, I recently purchased a new car....all I wanted to do was get a quote for my new vehicle, with the hope of staying with Yoga...there is no phone contact to discuss with an agent, there was no option on the chat box. I just kept going round in circle. I spent most of a morning trying to organise insurance with Yoga. Eventually I got quotes from other companies and eventually changed insurer.
Then after having been a loyal customer I get hit with a £30 charge for cancelling
and that if payment wasn't received they threatened me with a debt collection agency
If I were you dont touch this company with a barge pole, absolutely awful customer service . Actually no customer service
The add-ons that are possible when…
The add-ons that are possible when taking out the insurance policy are almost invalid when making a claim, there is no one to get hold of, there is no one to talk to, you get bounced back from email to email to email and it was the most unhelpful service I've ever received. I would not recommend taking a policy out with yoga. I lost everything. No payout and no compensation for the 'add ons' I paid for. DO NOT TAKE A POLICY OUT WITH YOGA
Helpful team member
I had some queries about my re automatic renewal and was unable to get answers to my queries using the FAQ's or using Yogi chatbot. I did a online chat with a very helpful team member, Bradley who spent time explaining my insurance renewal to me. He did it in a way that I understood left me reassured. He took time to answer each of my questions and I didn't feel I was being a nuisance. He is a definitely credit to the company
Brad at yoga is A++
I spoke to Brad today at yoga insurance great guy really easy to talk to and very helpful.. this is the kind of person everyone wants when dealing with car insurance. Thanks Brad!!
Once I got to chat with Brad my problem…
Once I got to chat with Brad my problem was resolved within minutes - getting through the chat bot wasn’t easy!
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