I have recently moved to France and they insist on three years individual proof of NCB which is not something asked for in the UK. However today I spoke to Dennis who very quickly provided me via emai... Ver mais
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Jack, was really helpful. He patiently walked me through solutions to access my Yoga accounts, following some personal IT issues that prevented access. His professional approach helped alleviate my co... Ver mais
I was assisted today by Charlie. The live chat was easy to navigate and responses were forthcoming quickly which is important to me. Charlie understood my need without undue prompting and was able to... Ver mais
Jack the live agent in customer service is an absolute asset to the company and deserves an immediate pay rise. I spent a long time going through my policy with him and he was very patient, profession... Ver mais
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Thank You Brad!
Hi....
Brad was extremely helpful in resolving my insurance query quickly and efficiently. He responded promptly, kept me updated, and made the whole process smooth and hassle-free. Thank you, Brad!
Great new deal, 4 years Loyal
Jack helped sort a deal out, been with Yoga 4 years which is good in the world of car insurance
its hard via the bot
its hard via the bot, hence 4, but charlie was really helpful. tks
Charlie made my experience quick and…
Charlie made my experience quick and efficient. Also stress free under my current health situation, I need all the help I can get. Thank you Charlie and yoga. :)
Charlie D assisted me with my renewal…
Charlie D assisted me with my renewal query on webchat, listened to my request and was very prompt and helpful in securing my business for another year
Well done Charlie D top service
I had a couple of queries regarding my…
I had a couple of queries regarding my policy and did a live chat with Charlie.
I was concerned about a couple of things and he gave me answers very promptly and put my mind at rest.
Excellent sevice
I spoke with Charlie today
I spoke with Charlie today, twice on live chat. He was extremely helpful and very efficient. I'm very happy with what he was able to achieve for me and would like to give him five stars for his patience and efficiency.
Brad was extremely helpful on Chat and…
Brad was extremely helpful on Chat and processed my request quickly and helpfully
Lucy 5☆
Thank you to Lucy who was extremely helpful when dealing with my enquiry 5☆
Brad was very helpful when I needed to…
Brad was very helpful when I needed to transfer my old policy to a new car. Great service.
Dennis W was very quick & efficient
I made contact to cancel my car insurance & it was handled quickly once a managed to speak to a human
Had the privilege of dealing with…
Had the privilege of dealing with Dennis about NCB. Very professional and efficient sorting out my issue with the minimum of fuss. Well done.
Had a small problem to solve and spoke…
Had a small problem to solve and spoke to Dennis. The problem was quickly solved. Best of all, from contact to solution was only a few minutes rather than waiting 20-30 minutes with other insurance companies hanging on the phone waiting for someone to answer.
Bradley was professional
Bradley was professional, friendly & efficient nothing was too much trouble in fact I almost registered my cat.
Renewal quote
I used the live chat and was helped by Brad. He reduced my renewal quote and also offered other options to consider. Thank you Brad
Brad from was very helpful when I…
Brad from was very helpful when I needed to update some personal details on my policy. He handled everything efficiently and also took the time to inform me about other useful services, including breakdown cover. Friendly, knowledgeable, and professional - excellent customer service.
An example of bloody good customer service!
After a year and a bit of dealing with what I can only describe as sh*t, we recently realised when getting renewal notifications that we had for the past year paid for 2 insurance policies for the same vehicle - definitely not something that we could afford but here we are. I looked into what could be done and contacted Yoga to explain the situation, fully expecting the usual uninterested response you get from live chats, how wrong. After explaining the grief and challenges that had led to this oversight, the response was not one I expected, "I'm sorry to read that, that's a lot, how are you now?". The immediate empathy in that reply dismissed a lot of stress I had built up about sorting this; after dealing with so many companies sorting out mum's financial affairs etc after her passing we're used to having to battle for answers or to get the situation resolved. Jack was professional, kind, understanding and not pushy in the slightest. He explained exactly what I needed to do, offered to look into renewal prices to see if he could help more, and was a genuinely nice lad. Thank you Jack, I hope your workplace appreciate you, and that your empathy and kindness get you to where you want to be mate.
Charlie was exceptionally knowledgeable…
Charlie was exceptionally knowledgeable today. Very patient and thorough with the answers. I am always pleased with the service and quotes for Yoga.
Add Driver
Brad was brilliant. Sorted my addition to policy problems which the portal kept falling over, saying it couldn't provide a quote when I had answered all the questions correctly - several times.
Brad was prompt, courteous and offered helpful options. Great customer service. I just wish it was easier to get to a live agent without going through the chatbot first.
Great help from Lucy G today
Great help from Lucy G today. Helped make it clear on what the costs and changes would be.
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