Your LocalAvaliações 

4.008
O TrustScore é 3.5 de um total de 5

3,6

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

What a fantastic service we've had with your window cleaner Joshua A super friendly.. helpful and positive person who also sorted out my payments as I was paying too much for the services Happ... Ver mais

Avaliado com 1 de um total de 5 estrelas

Despicable company. Signed me up to they website citing I was in control. Despite having not requested a clean, I had someone come out to clean twice! Uninvited. Sunday morning I heard someone at the... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

One star because you’re not allowed to put none. Absolutely sh/t didn’t turn up, can’t log in to the account to cancel it. If you’re reading this PLEASE DONT WASTE YOUR TIME. honestly waste of money t... Ver mais

Avaliado com 5 de um total de 5 estrelas

Joshua is amazing he always rings ahead to let me know what time he will be with us , he is very understanding if you have to miss a month and is very easy to talk to. Joshua does a thorough job on al... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Serviço de limpeza de janelas

Escrito pela empresa

Our goal is simple: to build the UK’s best window cleaning business—one that people are proud to be part of.


Informações de contato

Our Services

Get an instant quote within seconds

3,6

Bom

O TrustScore é 3.5 de um total de 5

4 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,6

Todas as avaliações

(4.008)

1.720 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Very friendly team

Very friendly team, always out when expected, and do a brilliant job for a great price. Highly recommend.

23 de junho de 2026
Avaliação não solicitada
logotipo da Your Local

Resposta da Your Local

We're so glad you appreciate our friendly team, punctuality, and excellent service at a great price. Thank you for the high recommendation!

Avaliado com 1 de um total de 5 estrelas

Badly run company and inefficient window cleaning

I cancelled your service in 2024. Windows were never cleaned properly. I only knew you had been because you put a card in letter box. My neighbour got you on camera at my property for 6 mins you just sprayed some water at the windows. You have since cleaned my windows without my permission.on 2 or 3 occasions I have not been a customer since 2024. Then you repeatedly send me bills. In spite of me phoning you on 3 occasions and being assured you would remove my data from your files, you continue to harass me with demands for payment. Shocking company.

26 de janeiro de 2026
logotipo da Your Local

Resposta da Your Local

Good morning Anne, we are very sorry to learn about the ongoing issues you've experienced with our service and billing after your cancellation. Please leave this with us and we will ensure this is cancelled for you.

Avaliado com 1 de um total de 5 estrelas

Bad communication and bad cleaning

I was first contacted in person on 1st June to sign up. I was told I would be able to create an online account to manage my service but I followed the instructions and it was not possible to do this. On 9th June, I was told my first clean would happen on 10th June and to make sure I left all the windows accessible. For me this month, leaving my back gate open all day. The cleaner never came and there was no communication. On 21st June, I received another text saying my first clean would happen on 22nd June. The cleaner came today and did a very suboptimal job. They very quickly used a brush to clean my windows and let them dripping. With soap. All my windows were streaked, with one with visible bird poo on it. I’ve had to clean my windows myself afterwards (the ones I can reach). All I receive are text messages I can’t reply to as I’m not talking to the cleaner directly. Don’t bother with this.

22 de junho de 2026
Avaliação não solicitada
logotipo da Your Local

Resposta da Your Local

Good morning Julie, we are truly sorry to learn about the difficulties you've encountered, from the issues with creating an online account to the missed appointments and the unsatisfactory cleaning service. We are concerned about the quality of the recent cleaning and the lack of direct communication. If you could please contact us on 0333 000 2012 with your details we can look into this straight away for you.
Many thanks.

Avaliado com 5 de um total de 5 estrelas

Windows & rest of outside

Makes a very good job of my windows, Also have had all the white cleaned around the outside
And they have made a great job of it.
Well done Adam & lad who helps him.
Pay by transfer never a problem.
Very pleased customer

26 de janeiro de 2026
logotipo da Your Local

Resposta da Your Local

We're so happy to hear that you're pleased with the excellent job our team did on your windows and the exterior cleaning! Thank you for your kind feedback.

Avaliado com 5 de um total de 5 estrelas

Josh our window cleaner is really…

Josh our window cleaner is really polite and gives us a heads up when he is on his way and leaves everything clean and looking great

16 de junho de 2026
Avaliação não solicitada
logotipo da Your Local

Resposta da Your Local

We're so pleased to hear about your positive experience! We appreciate you highlighting our team's politeness and communication.

Avaliado com 1 de um total de 5 estrelas

Unhappy.

I have requested to cancel this service on the 18th June 2026 by email as the website account has no option to stop the service and I've been having issues regularly. Immediately, I received a reply with a case reference number and a message stating a customer service representative would contact me. Today, Your Local have taken out £10.80 even though no one has come to clean the windows past few days. The service isn't consistent, I've had several issues since starting with you guys. Please can someone help me cancel this service permanently? I am unsure why the amount was £10.80 when it is usually £18. The e-receipt states my window cleaner today... Today? No one's come today.

20 de junho de 2026
Avaliação não solicitada
logotipo da Your Local

Resposta da Your Local

Good morning, we sincerely apologize for the issues you've experienced with cancelling your service and the inconsistent cleaning. We understand your frustration regarding the recent charge and the lack of service. If you could please contact us directly on 0333 000 2012 we can resolve this straight away for you.
Many Thanks

Avaliado com 5 de um total de 5 estrelas

Joshua always looks after our property…

Joshua always looks after our property when he comes to clean the windows. Always friendly and always calls & messages ahead to let me know when he’s on his way. He always does a fantastic job on The windows, doors & sills. Thanks Joshua :)

19 de junho de 2026
Avaliação não solicitada
logotipo da Your Local

Resposta da Your Local

We're so pleased to hear that your property is well cared for and that you appreciate the communication and excellent work. Thank you for your kind words!

Avaliado com 5 de um total de 5 estrelas

Communication is great

Communication is great. Always know when he will be turning up. Does a grand job on the windows. Payment is easy. No complaints at all. Thanks Josh.

19 de junho de 2026
Avaliação não solicitada
logotipo da Your Local

Resposta da Your Local

We're so pleased to hear you appreciate our communication, window cleaning, and easy payment. Thank you for your kind words!

Avaliado com 1 de um total de 5 estrelas

Didn't show up but still charged

Our 3rd clean was supposed to be yesterday. We received a text reminder the day before. I was working from home and no one came. Despite this, we received an invoice stating that the payment had been taken. I emailed complaining but received no response. I rang today but the number just rings and rings. I have therefore contacted my bank and put a stop to any further payments.

To be honest, I wasn't thrilled with the job done previously but to be charged and receive an invoice with the time the windows were cleaned and the name of the cleaner is just straight up fraud or incompetence. Avoid

17 de junho de 2026
Avaliação não solicitada
logotipo da Your Local

Resposta da Your Local

good morning Julie, We are very sorry to hear about the issues you've experienced with your recent service and the billing. We understand your frustration regarding the invoice and the difficulty reaching us. We are reviewing this matter with urgency to prevent any recurrence.

Avaliado com 5 de um total de 5 estrelas

Joshua is the best window cleaner so…

Joshua is the best window cleaner so far. He went the extra mile in letting me know he's on the way. Very conscientious and did an excellent job! A credit to the business.

18 de junho de 2026
Avaliação não solicitada
logotipo da Your Local

Resposta da Your Local

We're delighted to hear about your excellent experience! We appreciate you acknowledging the extra effort and the high-quality service provided. Thank you for your kind words!

Avaliado com 1 de um total de 5 estrelas

Hi guys we are now 5 months down the…

Hi guys we are now 5 months down the line they still can’t find the problem and I still haven’t gotten a refund 105 pounds down let’s see if they can help this time lol

17 de junho de 2026
Avaliação não solicitada
logotipo da Your Local

Resposta da Your Local

Good morning Harrison, we're truly sorry to hear about the ongoing issue and the delay with your refund. If you can please contact us on 0333 000 2012 we will look into this straight away for you.
Many Thanks

Avaliado com 5 de um total de 5 estrelas

Joshua lovely lad and lets you know…

Joshua lovely lad and lets you know when he is going to arrive to gain access

16 de junho de 2026
Avaliação não solicitada
logotipo da Your Local

Resposta da Your Local

We're delighted to hear you had such a positive experience. Thank you for sharing your kind feedback with us.

Avaliado com 5 de um total de 5 estrelas

Fantastic

Joshua is amazing he always rings ahead to let me know what time he will be with us , he is very understanding if you have to miss a month and is very easy to talk to. Joshua does a thorough job on all windows and doors everytime he comes would highly recommended him.

15 de junho de 2026
Avaliação não solicitada
logotipo da Your Local

Resposta da Your Local

We're so pleased to hear about your positive experience! It's wonderful that our communication and thorough work are appreciated. Thank you for your high recommendation.

Avaliado com 5 de um total de 5 estrelas

Issue resolved in awesome way

I encountered an upsetting issue with the company- mistakes do happen. However when I contacted Your Local, Ellis Byrne, dealt with it in a phenomenal way, sorting my request and going above and beyond to ensure customer satisfaction. I really appreciate it

15 de junho de 2026
Avaliação não solicitada
logotipo da Your Local

Resposta da Your Local

We're so glad to hear our team provided exceptional service and resolved your issue to your satisfaction. We appreciate your kind words and thank you for your feedback.

Avaliado com 5 de um total de 5 estrelas

Another good job of cleaning my windows…

Another good job of cleaning my windows by Joshua today. He is always pleasant and polite and rings me beforehand to let me know he’s on his way.

15 de junho de 2026
Avaliação não solicitada
logotipo da Your Local

Resposta da Your Local

We're delighted to hear about another great window cleaning experience. We appreciate you highlighting our team's pleasant demeanor and communication.

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.

Saiba mais sobre outros tipos de avaliações.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais