Absolutely fantastic… works everywhere just tap n go with your phone no interest if you pay within the time set or pay a competitive interest rate… can’t go wrong I’ve been using it for years now.. A+... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Love ZIP pay. It is so convenient and easy to set up a repayment schedule that you can afford. It has certainly helped me in weeks when I needed a little extra. It’s accepted in many sites that I lov... Ver mais
A empresa respondeu
I love zip because it helps me a lot in budgeting my finances even with a very tight budget due to allowing customers to have the flexibility of paying instalment monthly compared to Afterpay that req... Ver mais
A empresa respondeu
Customer service is such a nightmare, they are just taking the piss. I tried to submit a request to reduce my credit amount as I need this for my re-finance. They not only lied about contacting me, bu... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Founded in Australia in 2013, Zip is a homegrown financial services company, helping people manage real life with smarter, more flexible ways to pay, borrow and plan. We believe money should help people move forward, not hold them back. Through a growing range of products - including Zip Pay, Zip Plus, Zip Money, Zip Personal Loan and ZMobile - Zip gives Australians more choice and control over their everyday finances. Whether it's managing day-to-day expenses, funding life's bigger moments or staying connected, Zip helps people stay in control today and move towards tomorrow. We're here to help Australians spend better, live lighter and unlock their financial potential.
Informações de contato
Level 7/180 George St, 2000, Sydney, Austrália
- 02 8294 2345
- hello@care.zip.co
- zippay.com.au
4,2
Muito Bom
4 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Zip personal loan
Zip personal loan was very helpful to me when I needed it financially. They do helped me a lot and a hassle free application.
My only problem now is how to open a new personal loan which I haven’t done since I have already paid off my balance. The account specialist haven’t replied to me yet until now.
8 de janeiro de 2026
Avaliação não solicitada
Resposta da Zip AU
Hi Paolo,
Thank you for sharing your experience.
We’re so glad we could provide a hassle-free experience for your first loan. Congratulations on paying off your balance!
We apologise for the delay in hearing back from our team 🙏
Please fill in the form from the link below—we’d love to take a closer look at this for you 💜
https://help.zip.co/hc/en-us/requests/new?ticket_form_id=360013183676&tf_description=REF:382023
-Amirah
I am so happy with zip
I am so happy with zip , I wish it had a 2000 limit but other than that I’m very happy
26 de janeiro de 2026
Avaliação não solicitada
Resposta da Zip AU
Hi Karlene,
Thank you so much for the 5 Star review!
We are thrilled to hear you're happy with Zip.
Regarding your credit limit, we definitely appreciate the feedback! We regularly review accounts for limit increases based on a few different factors, so keep an eye on your app for any future offers.
Thanks again for your support.
Jessie - Zip Customer Care Team
Resposta da Zip AU
Hi Dashlane,
Thanks for your review. We are pleased to hear that Zip helps you manage your finances.
If you have any enquiries, please reach out to us.
Have a great day
-Joseph
Resposta da Zip AU
Hi Jo,
Thanks for the 5-stars! We’re thrilled to hear you had a great experience with our team.
Enjoy the rest of your week 💜
-Amirah
Very helpful and efficient and always…
Very helpful and efficient and always improving!
21 de janeiro de 2026
Avaliação não solicitada
Resposta da Zip AU
Hi Stephanie,
We really appreciate the feedback! Efficiency is a top priority for us, and we’re glad to hear we’re hitting the mark.
Thanks for being part of the journey as we continue to grow! ✨
-Amirah
I’m very happy using Zip
I’m very happy using Zip, being on a pension things can get tight so it’s nice to know I have the availability of a little extra money where I need it. I like the app just the way it is, I can pay early, increase my payments and generally have had no problems with getting speedy replies to my messages. Thank you Zip Pay
21 de janeiro de 2026
Avaliação não solicitada
Resposta da Zip AU
Hi Carole,
Thank you for such a lovely review!
We are so pleased we can provide that extra bit of availability when you need it most. It's great to hear the app and our support team are working well for you.
Thank you for being such a valued customer 💜
Wishing you a wonderful week ahead!
-Amirah
I experienced a system update error…
I experienced a system update error that I couldn't recognize on my end. For instance, the value approved was displayed as $4,000, even though it was originally approved for $12,000. I found it difficult to get the necessary clarification or confirmation through emails. Therefore, I called Zipcare, and Amirah was able to resolve the issue within a few minutes. I have now accepted the contract.
14 de janeiro de 2026
Avaliação não solicitada
Resposta da Zip AU
Hi Rajkumar,
Thank you so much for sharing your feedback!
We are delighted to hear that Amirah resolved your issue so quickly. We truly appreciate your support, and I’ll be sure to pass your kind words along to her—she’ll be thrilled to hear them.
- Jessie Zip Customer Care Support
Simply the best out there
Simply the best out there, great service all round from Zip.
18 de janeiro de 2026
Avaliação não solicitada
Resposta da Zip AU
Hi Paul,
Thanks for taking the time to provide your 5 star review.
We take great pride in our service, and we’re so glad to hear the Zip team hit the mark for you.
We appreciate your ongoing support.
Jessie - Zip Customer Care Team
I dnt dislike Zip however
I dnt dislike Zip however, my problem is how "forever" they take to answer a call, which is "all the time" and, if you want to push a payment up, they claim you can tap into their payment section, scroll down n mk a change to the date but they don't and, its quite annoying because they wind up zapping a late fee on you! Thanks ZIP for your very low attendance in providing great customer service because it sucks!
12 de janeiro de 2026
Avaliação não solicitada
Resposta da Zip AU
Hi there,
We are deeply sorry for the long wait times and the trouble with the app.
We understand how frustrating a late fee is when you've tried to move a payment.
Thank you for your feedback, as it gives us a chance to improve our service.
So I can look further into this, can you please provide your details in the form link below
https://help.zip.co/hc/en-us/requests/new?ticket_form_id=4440042167311&tf_description=REF:382022
Once received, I will be able to securely access your account and correspond with you via email
-Joseph
M very glad but lots of time try to…
M very glad but lots of time try to upgrade limit can u do pls
13 de janeiro de 2026
Avaliação não solicitada
Resposta da Zip AU
Hi there,
Thanks for your 5 star review.
We can review your enquiry request further, please fill out the form below
https://help.zip.co/hc/en-us/requests/new?ticket_form_id=360013183676&tf_description=REF:382022
Once received, I will be able to securely access your account and correspond with you via email.
Have a great day :)
-Joseph
Easily able to use the service
Easily able to use the service. And the rates are pretty damn good for the convenience. very flexible in how payments work.
12 de janeiro de 2026
Avaliação não solicitada
Resposta da Zip AU
Hi there.
Thank you so much for your kind review.
We’re thrilled to hear that you found the service easy to use and that our payment flexibility hits the mark for you.
We aim to make things as convenient as possible, so it’s wonderful to know we’re succeeding.
We appreciate your support!
Jessie - Zip Customer Care Team
Easy app works for me I use it for…
Easy app works for me I use it for everything from shopping, and bigger purchases available for me as I don’t have a lot of money but this app makes it possible to buy stuff that I never could afford excellent app!
11 de janeiro de 2026
Avaliação não solicitada
Resposta da Zip AU
Hi Anthony,
Thank you so much for the 5-star review! We’re thrilled to hear that Zip makes it easier for you to manage everything, from everyday shopping to larger purchases. It’s great to know the app is helping you get the things you need. We appreciate the support 💜
-Amirah
I have had zip for years and it’s quick…
I have had zip for years and it’s quick easy simple. I love it
7 de janeiro de 2026
Avaliação não solicitada
Resposta da Zip AU
Hi Glenarvon,
We are pleased to hear about your experience while using ZIP for years.
Have a great day :)
-Joseph
Friendly efficient service Probkrm rectifier and my…
Friendly efficient service and my problem was promptly rectified .
5 de janeiro de 2026
Avaliação não solicitada
Resposta da Zip AU
Hi Mayanne,
Thank you for sharing your experience. We are delighted to hear that your customer care team was able to resolve your enquiry promptly.
Please reach out to us if you have any further enquiries.
Have a great day :)
-Joseph
Resposta da Zip AU
Hi Jennifer,
Thanks for your lovely review :)
-Joseph
Best card ever
Zip card had been very very helpful , gives more takes very less . Thank you - regards - Shailendra Sharma
25 de dezembro de 2025
Avaliação não solicitada
Resposta da Zip AU
Hi Shailendra,
Thank you so much for the kind words! We are so happy to hear that your Zip Visa card has been a helpful tool for you.
Thanks for being a valued customer 💜
-Amirah
Thank God for Zip Pay
Thank God for Zip Pay. It has helped me immensely with unexpected vet bills.
Thank you sooo much Zip Pay 🤩🤩🤩🤩
24 de dezembro de 2025
Avaliação não solicitada
Resposta da Zip AU
Hi Margaret,
Thank you so much for the kind words! We’re just glad we could help you manage those vet bills when you needed it most.
Sending lots of love to you and your pet 🙏💜
-Amirah
since I been with you kind people I…
since I been with you kind people I never had any issues you are always on time with supportive payments are going great I’m very happy an I stay with yous for a very long time I’m so happy that when I shop I can’t always count on my zips thank you all judith
1 de janeiro de 2026
Avaliação não solicitada
Resposta da Zip AU
Hi Judith,
Thank you so much for the kind words!
We’re thrilled to hear that everything is going great and that you can always count on us. It’s customers like you who make what we do so rewarding.
Happy shopping!💜
-Amirah
Zip app
I am very happy with zip. Always made payments easy.
29 de dezembro de 2025
Avaliação não solicitada
Resposta da Zip AU
Hi Raman,
Thank you so much for your kind words. So happy to hear this! We love making things easy for you.
Wishing you an amazing New Year’s celebration and a brilliant 2026!
-Amirah
Resposta da Zip AU
Hi Susan,
Thank you so much for the 5-star review! :)
We’re delighted to hear that you're enjoying our efficient service.
We truly appreciate your support and the time you took to share your experience with us.
Jessie - Zip Customer Care Team
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