I purchased ladies boots ,they were too small . On returning the boots I realised I had sent the wrong parcel . Hello were so helpful and guided me in how to arrange a return of my parcel safely .... Ver mais
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Veja o que dizem as avaliações
Well hidden gem! Found this shop while looking for some Clark’s shoes which were on sale after Christmas. Perfect transaction, even returns bag included. Just in case. Also, easily contacted auto re... Ver mais
A empresa respondeu
On Thursday I emailed 1-2-1 shoes about my Ecco shoes I bought last October as they were splitting. I received an email back from Woody promptly asking me to send some pictures which I did. I then re... Ver mais
Bought a pair of Solovair boots in their Boxing Day sales. Fantastic price, but what persuaded me was free returns as had never tried this brand before so sizing potentially an issue. 121 Shoes answ... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Order online today with fast, hassle-free delivery for some of the biggest names in Women's, Kid's and Mens footwear at 121 Shoes. Get 10 % off for newsletter subscription.
Informações de contato
6 Lady Road, Cameron Toll Shopping Centre, EH16 5PB, Edinburgh, Reino Unido
- 07715 638527
- hello@shoes121.co.uk
- 121shoes.co.uk
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great experience
I had a great experience ordering from 121Shoes. Fast delivery and £20 cheaper for my trainers than anywhere else.
Happy shopper
Shoes as described in a good price - happy with them. Quick, fully tracked,ahead of time delivery so what not to like.
Great price and superfast delivery
Great shoes very comfortable but could…
Great shoes very comfortable but could show width fittings would be helpful.
Solid all round performance
Quick delivery. Shoes were great quality. Really good price. No complaints.
Excellent customer care
I received my boots promptly. Unfortunately they developed a crack in the sole after a couple of months wear. I contacted customer support and they quickly agreed to replace them, no quibbles. They provided instructions on how to return (via prepaid label) and kept in touch to let me know when replacement boots were dispatched. I would feel confident to use this company again having experienced their excellent customer care.
I received my trainers promptly
I received my trainers promptly . Unfortunately they had a fault in the leather. I contacted customer service and they were extremely helpful. I got the return label very quickly and I was able to email about getting an exchange. The staff kept in touch with me every step of the way. I would highly recommend this company because of their personal care towards their customers. Susan
Great customer service and great prices
Great customer service, good prices and exciting new find! So nice when you find a good store nowadays! Thank you!
Refused refund to unworn shoes due to…
Took 9 days to receive shoes. Refused refund to unworn shoes due to no box. PayPal ended up refunding me. If a seller refuses to refund you due to packaging issues (e.g., you did not use the original box), they are likely violating consumer protection laws, provided you are within the 14-day cancellation window (for online purchases) and the item is not damaged.

Resposta da 121Shoes
Great price, fantastic customer service
I live in the Isle of Man and wanted to order a pair of boots but the IOM wasn’t a delivery option. I emailed them and got a reply the next day to say they would add it - which they did very quickly (added to the UK County drop-down). I order what I wanted, postage was only £2.50. Got the boots at a great price. What great customer service! I would highly reccomend.
Ordered Sketcher Slip ins at an…
Ordered Sketcher Slip ins at an unbelievable price on Thursday, and they arrived yesterday. First time purchase with 121 but next footwear needed i will be using 121.
Thanks for a superb service.
Quality service and goods
Ordered boots on a Friday and received on the following Monday, so quick and so pleased boots and with service, paid a very reasonable price for real quality.
Staff were extremely helpful
Staff were extremely helpful! And gorgeous range of shoe!
Fab thanks really happy
I received good quality Ecco shoes
I received good quality Ecco shoes. Delivered on time.
Efficient service.
Wonderful customer service and quality product too
A birthday gift was a size too small so I returned them. 121 could not have been more helpful. The return was easy (and free) as was exchanging the shoes for the right size and I am absolutely delighted with them and the service I received.
Hats off to Woody who seems to coordinate everything even down to writing happy birthday on the enclosed note- many thanks!!
Good company to deal with
Good company to deal with. Prompt delivery of goods, all very straightforward.
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