Extortionate return fee (£15) which if their sizing was accurate, it wouldnt be so bad but the sizing is all over the place, fleeces not long lasting (go very thin after 2/3 washes). Recently I (stupi... Ver mais
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Veja o que dizem as avaliações
While there was an error in the order, the item purchased was actually unavailable, the customer service was super. All queries dealt with in a really prompt and clear way. We were also compensated fo... Ver mais
A empresa respondeu
Ordered my baby blue half zip on Wednesday 5th February and it arrived today Friday February 7th. 2days delivery!! Brilliant service. The quality of these fleeces are unbelievable, so so cosy and war... Ver mais
Their new ‘cloud’ fabric that there are trying to convince us is so soft and buttery etc etc is just a really cheap micro fleece that is so artificial and inflexible it doesn’t sit the same and feels... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
4TH ARQ is a premium lifestyle brand, that celebrates every body. Our mission is to create an everyday uniform that makes you feel your best, and look great. We firmly believe the paradigm has shifted and fashion as an expression of personality, and the way in which we consume it, has changed.
Informações de contato
Irlanda
- 4tharq.com
3,9
Muito Bom
5 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
DO NOT BUY FROM THIS PLACE
OFFERED 24 hours early access to the black friday sale. We got access but there are no discounts.
So I emailed only to get an auto respose to say that it will take 72 hours to get a response. NO CONTACT NUMBER NO LIVE CHAT NO SUPPORT.
What kind of company in 2024 leaves their customers with no recourse. The CCP have guidelines on this kind of "sale" seems like one big scam to me, but since there is no one from the company to speak to, I'll just have to make my voice heard through all the social media platforms. DISGUSTED
21 de novembro de 2024
Avaliação não solicitada
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Loved these tops when they first came…
Loved these tops when they first came out but quality is terrible now I have no idea why. I have had to return a recent order... and as for returns, absolute disaster, you'll be waiting about a month to get any money back. Very disappointing 😞
17 de novembro de 2024
Avaliação não solicitada
Resposta da 4TH ARQ
Hi, We're so sorry to hear about your disappointing experience with your recent order. We're constantly striving to improve, and your feedback is invaluable in helping us achieve that goal. We'll be reviewing our quality control measures and our returns process to see where improvements can be made.
Team 4TH ARQ 🖤
Resposta da 4TH ARQ
Hi Patricia, your review is greatly appreciated. We are sorry to hear this, if you want us to investigate this further please contact us at help@4tharq.com 🖤
Returns refused by customs.
My return has now been refused by customs in Ireland. I paid £15 to return a duplicate order which has now arrived back to me.
I haven't had any replies to my previous emails so if anyone has any suggestions to what I do next, please let me know.
8 de novembro de 2024
Avaliação não solicitada
Great selection of colors
Great selection of colors, easy order quick delivery. Love these fleece, the length the warmth and high neck! I just wish they had a pocket or 2 lol
15 de outubro de 2024
Resposta da 4TH ARQ
Hi Deirdre, we're thrilled to hear you love the fleece! We appreciate your feedback on the colour selection, easy ordering process, and quick delivery. We're always looking for ways to improve our products and will definitely consider adding pockets in the future🖤
Xmas pressie for my daughter so…
Xmas pressie for my daughter so hopefully she will be happy with it, not sure if she will be able to return if incorrect
7 de outubro de 2024
Resposta da 4TH ARQ
Hi Fintan, we appreciate you choosing our product as a gift for your daughter! We hope she enjoys it 🖤
Atrocious customer service procedure
I am very disappointed with this company. First time ordering, and they only shipped part of my order. I emailed them to find out where the rest of it is or at least where the refund for the unfulfilled item is. They only send out an auto-reply and I have yet to hear from anyone at 4thArq!! They have no phone number or chat for customers to get a hold of someone straight away, that is very poor customer service. On top of that their sizing seems off unless I received a defective item. I should've read the reviews first so I wouldn't have wasted my time AND MONEY with this company!
5 de novembro de 2024
Avaliação não solicitada
Resposta da 4TH ARQ
Hi Ida, your review is greatly appreciated. We are sorry to hear this, our customer service will be in contact 🖤
Resposta da 4TH ARQ
Hi Una, thank you so much for your feedback! We're delighted to hear you were happy with the speedy delivery and the quality of the garment 🖤
Love the half zip....I have loads of…
Love the half zip....I have loads of them.
Delivery is slow.
16 de outubro de 2024
Resposta da 4TH ARQ
Hi Sandra, we're glad you love our half zip, We're always working to improve our service and will take your comments into consideration 🖤
I placed my order
I placed my order. Never got a dispatch email and item hasn't arrived nearly 2 weeks later. I have ordered before and always had my purchase within a few days. Contacted customer service and still waiting on an answer. Hoping its resolved soon as I really love the products.
31 de outubro de 2024
Avaliação não solicitada
Resposta da 4TH ARQ
Hi Lynda, we strive to provide a seamless experience for our customers and apologize that this was not the case for you. We value your loyalty and appreciate your patience as we work to resolve this issue 🖤
Poor quality
Poor quality, ordered the ruby it was very thin and not like the others i have got before. it seems the quality is slipping in 4th.
27 de setembro de 2024
Resposta da 4TH ARQ
Hi Tina, we strive to maintain consistent quality, and we're sorry to hear that your experience did not meet your expectations. We appreciate your feedback and will take it into consideration as we continue to improve our offerings 🖤
Wonderful service from support team
My order seemed to have gotten lost in transit but to be fair to the team they sorted it out for me and I received my beautiful fleece a little late but very happy with my top 😀 thank you 4tharq for sorting this out for me
16 de outubro de 2024
Resposta da 4TH ARQ
Hi Jacinta, we appreciate your understanding and patience regarding the delay in your order. We're glad to hear that you received your fleece and are happy with it 🖤
Resposta da 4TH ARQ
Hi Lisa, thank you for your kind words! We're so glad you enjoyed the comfort, value, and speed of your order 💗
Simple to use webpage and quick service.
16 de outubro de 2024
Resposta da 4TH ARQ
Hi Markie, thank you for your kind words! We're thrilled to hear you found our website easy to use and our service quick. We strive to make the online experience as smooth and efficient as possible for our customers 🖤
Love my purchases
Love my purchases. Everyone I meet is complimenting me on them.
16 de outubro de 2024
Resposta da 4TH ARQ
Hi Laura, we're so happy to hear you're loving your purchases! It's wonderful to know you're receiving compliments on them. Thank you for sharing your positive experience 🖤
Very poor customer service
Very poor customer service. Not hopeful, not recommended.
16 de outubro de 2024
Resposta da 4TH ARQ
Hi Marta, thank you for your feedback and will use it to improve our customer service 🖤
Resposta da 4TH ARQ
Hi Bina, we're so glad to hear you love our fleece half zips! Thank you for sharing your positive feedback. We appreciate your support 💗
Resposta da 4TH ARQ
Hi Carly, we strive to provide accurate information and transparent pricing, and we appreciate your feedback as we work to improve our services 🖤
Resposta da 4TH ARQ
Hi Karen, thank you your review is greatly appreciated. 🖤
Love these 4th ARQ fleeces.
Love these 4th ARQ fleeces.
They are comfortable, cosy and love the colors.
16 de outubro de 2024
Resposta da 4TH ARQ
Hi Barbara, we're so glad to hear you love your fleeces! We appreciate you taking the time to share your positive experience 🖤
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