I bought a pair of Evolve CIEMs and they've been possibly one of the best purchases I've made as a drummer. The isolation is absolutely incredible, but the sound is just as spot on. I've had to ge... Ver mais
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Veja o que dizem as avaliações
Great Product Works great, fit like a glove and the experience of taking the moulds is brilliant. Overall very satisified.
I got custom made sleep buds. Very uncomfortable and sent back. EXCELLENT customer services. Items returned and the tabs had been cut off. This seemed to be the source of the discomfort. Now one... Ver mais
Bought via Simon in Dubai, UAE, with the impression taken easily and quickly. Sent off to the UK and in hand within a few weeks. You cannot put a price on hearing protection especially if you start no... Ver mais
Detalhes da empresa
Escrito pela empresa
ACS are specialists in custom made soft silicone hearing protection, in-ear monitor earphones and sleep products. Celebrating 30 years of protecting ears in 2024. ACS Custom have been leading the way with its product range for professionals and consumers.
Informações de contato
21-23 Beaumont Close, OX161TG, Banbury, Reino Unido
- 01295266665
- info@acscustom.com
- acscustom.com
4,6
Excelente
3 mil avaliações
Respondeu a 30% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Replacement IEM’s at very short notice
Replacement IEM’s at very short notice.
Excellent customer service.
Excellent products.
29 de maio de 2025
Great service
Great service, great product, easy to communicate with the team - sould highly recommend 🌟🌟🌟🌟🌟
1 de maio de 2025
Resposta da ACS Custom
Thank you so much for the glowing review! 🌟 We're so pleased to hear you had a great experience with our team and products. Your recommendation means the world to us!
Great service as always
Great service as always, fast turnaround on a rebuild, very reasonable charges, and of course great inears.
30 de abril de 2025
Resposta da ACS Custom
Thanks so much for the continued support! We're glad we could get your rebuild sorted quickly and at a fair price. Enjoy those in-ears — and we’re always here if you need us again!
Great Experience from Overseas!
The company is based in Europe (I believe in The Netherlands) and communicated with me by e-mail to deliver products to me in Canada. They sent follow up e-mails and were patient when I was not responsive. They helped figure out payment methods that worked for me. I haven't used the product yet, but compared to their big brand competitors in North America, they're competitively priced. The product arrived quickly and in one piece.
3 de abril de 2025
Received within the time frame quoted
Received within the time frame quoted. Good quality and they fit. Haven’t used them in anger yet but there shouldn’t be any issues.
16 de maio de 2025
Excellent experience and products
My experience was excellent from my initial contact with ACS through to the delivery of my purchases. The advice and support I received from ACS and in particular Ben was superb. I can highly recommend ACS and their products.
19 de maio de 2025
Resposta da ACS Custom
Thanks so much for the 5 stars! We're really pleased to hear you're happy with our aftersales support — we're always here to help whenever you need us!
Good product quality and service
10 de abril de 2025
Resposta da ACS Custom
Thank you for the great review! We're so glad you're happy with both the product and the service — it means a lot to us!
Helpful and know what they are doing…
Helpful and know what they are doing and used in the past.
16 de abril de 2025
Resposta da ACS Custom
Thanks so much for the kind words! We're glad to have been of help again — always here when you need us!
Sleep sound ear plugs delivery date unknown
I ordered the product and followed guidance on making a booking for impressions on 16th April, on which date I could only get an appointment three weeks in advance.
I received a notification some three weeks after having the impressions taken that the order was being processed and it would be 3 to 4 weeks before I received the product.
I await the product (27/5/25).
I am therefore not impressed with the time it clearly takes to process the order. I understand that this is a bespoke product. And I guess I could have shopped around for the impressions. But overall, given that I ordered the product in a situation of great need, I am left somewhat wanting at the current time.
15 de abril de 2025
Resposta da ACS Custom
Thank you for your feedback, and we're really sorry to hear you've been left feeling disappointed by the wait time.
As you rightly mentioned, our SleepSound earplugs are a bespoke product, made to your individual ear impressions, which can take approximately 3–4 weeks to manufacture—especially during busy periods. While we work with a wide network of impression partners across the UK to offer flexibility, appointment availability at these centres is unfortunately outside of our control.
We completely understand how frustrating delays can be, especially when you’re in need of the product urgently. If you’d like an update on your order status, our customer service team would be more than happy to assist—please don’t hesitate to contact them at info@acscustom.com.
Thank you again for your patience and for choosing ACS.
Excellent product and service!
10 de abril de 2025
Resposta da ACS Custom
Thank you for the great review! We're so pleased you're happy with both the product and our service — enjoy!
Earplugs are excellent
Earplugs are excellent and doing the job. However the illustrations which came with the earplugs was useless - the diagram looked like it had been drawn by a 5 year old and completely illegible. I had to return to Boots store to have instructions from their Audio dept to insert the plugs which I still find quite difficult. The illustrations did not make any sense even after I had to additional help from Boots.
Would help if correctly shown with computerised diagram rather than pencil drawing.
Customer service excellent actually read review and are looking into creating a computerised diagram. Also suggested I contact them if still a problem with fitting. Can’t ask better than that thanks
23 de dezembro de 2024
Resposta da ACS Custom
Thanks so much for your feedback – we're really pleased to hear the earplugs are working well for you!
We're sorry to hear the instructions caused confusion. You're absolutely right – clearer, computerised diagrams would make the process easier, and this is something we're actively working on improving. In the meantime, if you're still finding insertion tricky, please don’t hesitate to contact our team at info@acscustom.com – we’d be happy to guide you through it.
Resposta da ACS Custom
Thank you for the kind words! We're really glad our team could support you with helpful advice. If you ever need anything else, we’re here to help!
quick turn around and kept up to date…
quick turn around and kept up to date with expected delivery date
7 de abril de 2025
Resposta da ACS Custom
Thank you for your review! We're so pleased to hear the turnaround was quick and that you felt well-informed throughout. Enjoy your ACS product!
Resposta da ACS Custom
Thank you so much! We're thrilled you had a fantastic experience — your recommendation means the world to us!
I so wanted these ear plugs to work…
I so wanted these ear plugs to work well for me. I found them really hard to fit, and when I finally managed to do so found them hard & uncomfortable to sleep in. Removing them was a struggle & caused pain too. I’ve emailed for customer support but not had a reply.
7 de abril de 2025
Resposta da ACS Custom
We're really sorry to hear your SleepSound earplugs haven't met your expectations — your comfort is incredibly important to us. These are custom-made products, and we want to make sure they’re right for your ears.
Please do reach out to our customer service team at info@acscustom.com or call 01295 266665 — we’d be happy to take a look and explore what we can do to improve the fit and comfort for you. Thanks again for your feedback, and we hope to get this sorted for you.
Resposta da ACS Custom
Thank you! We're so glad to hear you had a great experience — we really appreciate your feedback on our service and communication!
Really pleased with product and whole…
Really pleased with product and whole process from start to finish. Highly recommend.
4 de abril de 2025
Resposta da ACS Custom
Thank you so much! We're thrilled to hear you’re happy with both the product and the process. Your recommendation means a lot to us!
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