Albatross Tours Avaliações 

1.007
O TrustScore é 4.5 de um total de 5

4,5

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Avaliado com 5 de um total de 5 estrelas

Recently did Cradles of Civilisation. I think our best tour! Local guides excellent and places we visited great. Türkiye amazing, Istanbul, Cappadocia with hot air balloon ride, Gallipoli etc. Hotels... Ver mais

Avaliado com 5 de um total de 5 estrelas

I hadn’t travelled with Albatross before my Balkans tour in May so I wasn’t sure what to expect. I was very pleased with the tour, the dining experiences were first class, very nice hotels and the tou... Ver mais

Avaliado com 5 de um total de 5 estrelas

Our tour guild Anna Lampen Boeving, she was just amazing sorted everything nothing flustered her even when our flight got turned back and she had to sort new flight and food vouchers. The whole tour... Ver mais

Avaliado com 2 de um total de 5 estrelas

Our Tour Guide Cristina was very hard to understand and not clear with assistance at times and found her to be very unapproachable.

A empresa respondeu

Detalhes da empresa

  1. Operador de turismo

Sobre Albatross Tours

Escrito pela empresa

Albatross Tours is a European tour operator based in Brisbane, Australia. Albatross Tours has been designing, creating and operating European escorted tours for Australians and New Zealanders since 1995. Offering longer stays in each destination, small group sizes and genuine inclusions, Albatross tours are jam packed with included excursions, entrances and feature dinners.

View Europe & UK Summer Tours

There is a magical winter wonderland out there waiting for you, filled with 'bucket list' experiences, amazing adventures and bursting with heart-warming festivities. Learn more about our European Christmas, New Year and Northern Lights tours

View European Festive Tours

As part of The Albatross Group the company manage in excess of 5,000 tour groups in Europe every year.

Albatross Tours - Come share our love of Europe

Escrito pela empresa

European tours designed especially for you
We offer unique European tour itineraries designed to suit the travel needs of you - Australians and New Zealanders, who travel halfway across the world, seeking a more authentic European travel experience.
Enjoy our relaxed, longer stays
Enjoy a leisurely and more sensible pace with 2, 3, 4 and even 5 night stays in each captivating city or region.
Exceptional value with no hidden extras
We guarantee there are NO ‘optional’ activity costs – even your ‘end of tour’ tips are included. View the outstanding value inclusions in each of our itineraries.
See more, experience more
Packed with fabulous local dining, high quality excursions, authentic activities and unique experiences - and they are all included!
'My Time' guaranteed
Your days are easier. With our sensible and leisurely pace, we guarantee your ‘My Time’ so you can relax and truly enjoy the destinations you have travelled so far to see.
Stay in unique accommodation
Stay in first class, character style accommodation in superb locations… maybe historic mansions, centuries old castles, palaces or beautiful chalet style hotels.
Experience you can trust
With 31 years of experience in successfully creating and operating market leading European tours, you know you are in safe hands.

Book your Europe/UK Summer or Festive Tour for 2026 or 2027!

Book with confidence!

Book with confidence!
If you book and deposit on any of our tours, as long as there are 15 or more people travelling, our designated group departure, is guaranteed to travel, just look for the green tick next to your preferred departure date. For more information, download our digital brochure

Download Brochure


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 75% das avaliações negativas

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4,5

Todas as avaliações

(1.007)

109 avaliações nos últimos 12 meses

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Avaliado com 4 de um total de 5 estrelas

Italian tour

Accommodation was good.Visiting places like Castel Brando and staying there was a highlight.All the lake districts lake Como,Lake Garda ,Staying at Stressa.Bus driver was very accomplished and navigated through all terrains extremely at easy.
One thing that would be good to add to the tour would be a lunch at a Tuscan vineyard's

1 de outubro de 2025
Avaliado com 5 de um total de 5 estrelas

I purchased through travel managers

I purchased through travel managers. I had no problems other than not getting the hotel we thought and ending up in a hotel in Salerno that was noisy and very ordinary. But albatross were very good and gave the group a refund. I had so looked forward to being in minori and maiori and wandering around so very disappointing in Solerno and not pleasant on my own to walk around

2 de setembro de 2025
Avaliado com 5 de um total de 5 estrelas

Great memories

Our delightful tour manager (Denisa) was very well organised, helpful and friendly, with a dry sense of humour, one that we appreciated. The pace of the tour was just about right - between free time and organised tours. Croatia was wonderful (perhaps with a few too many tourists, just like us!). A rich and, at times, tragic history. The day trip to Kotor, Montenegro - because of overcrowding - was the only segment that we felt could have been dropped. Overall, we have great memories of this trip. Thanks, Denisa.

14 de setembro de 2025
Avaliado com 5 de um total de 5 estrelas

Italy Deep South and Sicily Tour

The tour guide was excellent and knowledgeable and provided us with a smooth and carefully planned tour. The tour was restricted in numbers which was comfortable and allowed everyone to get to know each other well. Also, the bus driver was excellent.

1 de outubro de 2025
Avaliado com 5 de um total de 5 estrelas

Albatross difference

Small groups, ALL inclusive (no "optionals"/ tips), 2-4 night stays, meals on transit days, different styles of accommodation (Trulli's and cave hotels on last trip) - not standard run of the mill hotels, experienced & happy staff (who also appear to like working for Albatross), free time at various locations, Australian company.

8 de setembro de 2025
Avaliado com 2 de um total de 5 estrelas

We paid premium prices upfront and were…

We paid premium prices upfront and were downgraded to cheaper, lower-quality accommodation without any explanation.

Meanwhile, other guests in our group were given larger and better rooms—one couple even received a three-bedroom setup. In contrast, we were placed in a single room with shared-bed accommodation.

No apology was offered, and no compensation was provided. Very disappointing experience for Australians traveling overseas paying EUROs with over inflated pricing.

17 de outubro de 2025
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Resposta da Albatross Tours

Update:
Hi Boyd,
Thank you again for taking the time to speak with me this morning. I genuinely appreciate the opportunity to discuss your experience in more detail and to better understand the concerns you raised in your review.
I’m pleased we were able to talk through how room allocations in the unique, character-style hotels we use, and why layouts and sizes can differ between rooms—even within the same property. I have noted the service levels examples you provided as well which will support the internal review. Thank you for sharing your feedback on many more aspects of your experience like tour suitability and meals and the examples you provided. Your insights were extremely valuable, and I’ve already escalated them internally so we can review and strengthen the way we communicate and manage expectations for future departures.
While I’m glad we were able to clarify some of the circumstances, I also want to acknowledge the disappointment you felt. Your feedback will help us improve, and I appreciate you giving us the chance to address it directly.
Kind regards,
Matt
Customer Service & Sales Leader

Hi Boyd,
Thank you for sharing your feedback. I’m very sorry to hear about your experience, particularly regarding the room allocation and the lack of communication you’ve described. This is certainly not the standard we aim to deliver for our travellers, and I appreciate you bringing it to our attention. Our tours are paid here in Australia with AUD so it would be good for us to understand further about your reference to Euro's.
I would like to learn more about what happened so we can fully investigate the circumstances and ensure this is addressed appropriately. If you’re willing, please contact us on 1300 135 015 (Monday–Friday, 8:00am–4:00pm Brisbane time) so we can speak with you directly.
We genuinely value the trust you place in us when travelling overseas, and we’d appreciate the opportunity to look into this properly.
Kind regards,
Matt
Customer Service & Sales Leader

Avaliado com 4 de um total de 5 estrelas

Another great tour from Albatross

Another great tour from Albatross. Nicely paced, interesting experiences, a hard-working tour manager who went above and beyond. A good bunch of fellow travellers. The Irish people are so friendly, always up for a joke and are fabulous story tellers. But be prepared for many showers over the bathtub.

26 de agosto de 2025
Avaliado com 5 de um total de 5 estrelas

So much to see in Northern Spain

I found that the Northern Spain & Pyrenees Tour by Albatross was the best one to cover the key attractions and the hidden gems of this area. The ancient Burgos Cathedral on the Pilgrim’s Way was a must see site. It was incredible to be able to drive through the La Hermida Gorge in Asturias as well. Unfortunately our cable car ride through the Picos de Europa was cancelled due to bad weather but we were rewarded with an unexpected visit to see the Gaudi designed El Capricho Sunflower themed house instead. That was a real tour highlight. Once again we stayed at amazing places along the way including the Mercure Mont Igueldo hotel set high on the headland at San Sebastian. The views were to die for. Our visit to Minerva the hilltop village was another total surprise. It is untouched by tourists and has spectacular views. Eve was a fabulous tour guide and made every day of the tour an enjoyable adventure. I would highly recommend this Albatross tour of Northern Spain & the Pyrenees.

19 de setembro de 2025
Avaliado com 5 de um total de 5 estrelas

Classy Spanish Tour with Albatross

My Albatross Magnifico Spain & Portugal tour exceeded all my expectations. Our tour guide Darren was very experienced, knowledgeable, extremely helpful and attentive to all our needs. He also sent us some of his amazing photos along the way. We were treated to incredible experiences throughout the tour including visiting out of the way places like the Aveleda Vineyard & gardens in Penafiel Portugal, the magnificent gorge at Ronda, and the Douro River cruise and tapas lunch in our own unique Ravello boat. Our accommodation had many unusual settings like the Alhambra Palace hotel, a fortress in Cascais, and even a former monastery in Salamanca. The meals were of a high standard throughout the tour. I would thoroughly recommend this tour for anyone travelling solo or with family or friends. Everyone was made to feel welcome.

3 de setembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great experience

Great experience once again. I have done four trips with Albatross and with the addition of Best of British and the Ireland Connection it is now 6. I recommend them to all. Their coaches, length of stays and their choice of tour guides make for a wonderful trip.

3 de agosto de 2025
Avaliado com 4 de um total de 5 estrelas

Albatross takes tourists to the best…

Albatross takes tourists to the best parts of Europe,
and structures the tour in the best ways. Touring in Europe has become increasingly difficult, as more and more groups and individuals become involved, but Albatross takes as much as possible of the stress out
of this.
The fact that most of the group are Australian or New Zealanders gives the tour a head start in gelling together and finding common interests, which leads to a mostly united and friendly group.
As this was our seventh time travelling with the company, we have always found the company and the tour leaders ready to help with any unforeseen problems.

25 de agosto de 2025
Avaliado com 5 de um total de 5 estrelas

Great tour, great tour guide and great experiences.

We recently travelled in Norway with Albatross. This was our fifth tour with them and as we hoped we had a great time. Our tour guide was extremely professional and organised and made sure we enjoyed all of the experiences on offer. The hotels were well chosen and the included meals delicious. We choose to travel with Albatross because of the extended stays on the tours and with free time to explore on your own. Highly recommended.

12 de agosto de 2025
logotipo da Albatross Tours

Resposta da Albatross Tours

Thank you for reviewing our Scandinavia, in the Footsteps of Vikings tour, Phillip. We are glad you had a great tour. We hope to see you on another Albatross Adventure soon!
Matt
Customer Service & Sales Leader
Albatross Tours

Avaliado com 4 de um total de 5 estrelas

Excellent coach tour of Ireland

Our first time with Albatross though most of the other travellers had done more, a good sign. At the welcome reception on the first night, we had to hand write our names on rather cheap name tags. It would have been more professional looking if these names tags were printed and with Albatross logos, and provided to each traveller with the tour documentation when that was posted out. The tour director was excellent and very knowledgeable. We chose the tour because of its itinerary which not only included the usual sights but less visited ones such as Powerscourt Gardens and Aran Island. The hotel accomm. was generally good and we liked spending 2-3 nights in each which meant less time unpacking and repacking. The tour included many meals which were of excellent quality.

26 de agosto de 2025
logotipo da Albatross Tours

Resposta da Albatross Tours

Thank you for your thoughtful review, William, of your recent Ireland Connection Tour. We’re delighted to hear how much you enjoyed the itinerary — including those less visited gems like Powerscourt Gardens and Aran Island — and that the quality meals, well-paced hotel stays, and the knowledge of your Tour Director all made for such a positive experience.

We also appreciate your feedback on the name tags at the welcome reception. The name tags are only for the Welcome Dinner and for personal safety reasons, we have not included branded or printed name tags since 2016, though we understand your perspective and will investigate this internally to see if improvements can be made.

We’re so pleased your first Albatross experience was a memorable one, and we look forward to welcoming you on another tour in the future.

Warm regards,
Matt Speakman
Customer Service & Sales Leader
Albatross Tours

Avaliado com 5 de um total de 5 estrelas

Love the 2 or 3 night stay in each…

Love the 2 or 3 night stay in each hotel, and the bugger coach for smaller group.
Great tour guide and coach driver.

10 de agosto de 2025
logotipo da Albatross Tours

Resposta da Albatross Tours

Thank you for reviewing our Best of British Tour, Maureen. We are delighted you appreciate our longer stays on our tour. We hope to see you on another Albatross Adventure soon!
Matt
Customer Service & Sales Leader
Albatross Tours

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