ale-hop.org Avaliações 

I bought a fit bit for my son at Lisbon airport and 3 days later the strap broke. I contacted their customer services when I returned, they requested photos of the watch and receipt which I sent and they have never replied since. I have emailed numerous times and they have just ignored every email. Extremely disappointing because I love the shops. My son is so disappointed. Shocking customer service

En mi caso he dado con un equipo de muy buenos profesionales: Atentos ,amables y eficientes tanto personal, telefónica como telemáticamente. Compre unas gafas de sol en Sanlúcar de Barrameda, al segundo día de uso se estropearon, acudí sin ticket de compra (extraviado) a mi tienda habitual de Vilagarcía de Arousa, donde me facilitaron el teléfono, telefónicamente me facilitaron un correo y el mismo día ya tenía el ticket y otras gafas nuevas. GRACIAS A TODOS!

I bought a fan as a gift at the Ale-Hop store in La Palma airport. The lady there gave me a two-year guarantee.

When we unpacked the gift, we discovered one of the fan blades was broken.

I emailed Ale-Hop with photos and a sales slip but received no response after three emails.

After leaving a one-star review, I received an email. Apparently, their initial response to my first email had gone into the spam folder as Ale-Hop claimed to have replied.

Finally, they contacted me again, requesting a copy of the invoice and pictures (which I had already sent in my first email) and asking for my bank details.

The last email promised a refund within a few days.

Overall, this process took about three months to resolve.

That’s quite a long time.

La tienda alehop la cajera mutua borde y el chico q hay mucho mas tiene q ser lo q ellos digan y no tienen razón mas vale q metan a mas personal xq los empleados q hay es como si estuviera la tienda sola

En el Ale-hop de León (Calle Ancha) compré un paquete de rotuladores de alcohol. Debían venir 48 en la caja, y solo había 46, y de ellos, dos no pintaban. Deberían cuidar más sus productos y vender cosas con mayor calidad.

Kupili smo njihov proizvod i radio je samo 1 dan. Ne preporučujem kupnju proizvoda u ovoj firmi

Bought 10 fans from Tenerife as gifts to bring back to a heatwave hit UK. Sadly, when back in UK, we found that two of them didn't work. Didn't expect to get support from Ale-Hop Customer Services but I am delighted to report that they were excellent and on the ball. I had to take a video and send which was an interesting experience, but Customer Services were great, could see there was an issue with the two, and a refund was back on my credit card without further ado! Thank you Ale-Hop, it has given me confidence to buy things from you in future. We are back later in the year and will be confidant to buy from them again!

Bad experience. Bought several items of which 4 broke down within 24 hours after 3 weeks of emailing and responses of the company, including providing evidence via photos and videos they gave the indication that the money will be transferred to my account. Since that promise there’s absolute radio silence and non-responsiveness. I’m emailing on a daily basis now, but there’s no response at all anymore.

extres y mal compañerismo .te prometen te dicen .pero no valoran nada tú trabajo.de vergüenza

Ale-Hop Oordopjes gekocht. Deze pairen niet met telefoons of tablets.

Bought one of their fans when I was in Spain. 2 weeks after being home in Denmark it stops working. I have searched online to try and fix the issue and it might be either a solder joint issue or Hall sensor issue, both not possible for everyday people to fix. I wish I had looked Ale-hop up on here before purchasing, now I am just crossing my fingers that my watch doesn't also give out.

Quiero informar de mi caso en esta tienda y la falta de honestidad del personal que trabaja en esta tienda del Centro Comercial Bahía Sur. Compré un juego de brochas de maquillaje con un soporte para ordenar dichas brochas (adjunto foto del producto) Era para hacer un regalo y a la persona le compré una pulsera en otro sitio, así que puse la pulsera dentro de la caja en cuestión.
Al día siguiente fui a devolver el regalo ya que otra persona le había comprado algo similar. Con la mala suerte de que descuide dentro de la caja la pulsera.
Al llegar a la caja, como la chica tenía cola, me hizo la devolución directamente y no miró si le devolví bien el producto ni nada.
Al caer en que no había sacado la pulsera les escribí para informar. Me dicen que lo miraran...
Al la mañana siguiente me presento en la tienda y la chica que me atiende me dice, "voy a mirar si ayer se vendió alguno" lo mira y me confirma que desde mi devolución hasta ese momento no se ha vendido nada.
Miramos las cajas y la pulsera no está... Me pregunta si estoy segura de que la pulsera estaba dentro, o sea pone en duda mi reclamación.
Lo único que a podido pasar, es que la persona que hizo la devolución, tras liberar la cola, revisa la caja y al ver la pulsera se la ha quedado.
Así que cuidado ⚠️, no os despisteis nada ahí que os roban. El personal de Ale-Hop Bahía Sur no es de fiar.

Bought a remote control cheeseburger in Tenerife from ALEHOP then came home to the UK. Customer service repeatedly asking for a video of 'the fault' . How do you take a video of something not working? I sent one of me pressing the buttons and nothing happening but apparently that wasn't good enough. I have to PROVE that I am able to change batteries on a video! How ridiculous. Had already wasted time and effort beyond what should have been necessary .
Their customer service is poor and their electronic stuff is even poorer. Avoid as I will be doing in the future.

My friend and I visited the Pça. de la Reina store in Valencia while on holiday and had a wonderful experience.

The store was exceptionally clean, well-organised, and easy to navigate, which made shopping there very enjoyable. I particularly wanted to leave some positive feedback for Bisilia, who provided outstanding customer service.

Bisilia was friendly, approachable, and genuinely welcoming from the moment we interacted with her. She was complimentary, engaging, and made us feel valued as customers. Her positive attitude and professionalism really stood out and contributed greatly to our overall experience.

What says the most is that, even several weeks after returning from our holiday, my friend and I still remember how lovely she was and how positive the interaction felt. Excellent customer service leaves a lasting impression, and Bisilia certainly did that.

Thank you, Bisilia, for your kindness and for making our visit such a pleasant one.

This was my first time and experience visiting Ale-Hop in Spain and Tenerife. The shop was incredible, tidy and staff members were so polite and kind and very helpful.

The shop had everything I wanted and got so many product I wanted to buy before I was leaving to go back home the next day at night. Seen headphones I wanted and it was hard to choose with colour and type of one I wanted there were pink noise-cancellations I wanted and it was last one and only one left on a display and the staff members let me buy for 5 Euros instead of having me paying for 25 Euros as it was last one on a display witch made my day as pink is my favourite colour!

I came out of shop so happy with what I brought and gotten everything I wanted 2 new headphones, new pens/erasable pens, washi tapes for journalling, protection wallet cute design on it, 5 new dotted page journal I love to do, colouring book, new handbag with phone holder in it, new headphone with a case as well and new iPhone 16 plus charger in bright colours.

When I come back to Tenerife I'm gonna go back to Ale-Hop and visit all 5 stores I managed to visit 3 stores 2 in Costa Adeje and Tenerife South Airport.

Albuferia old town 🇵🇹..Saw the manager as was sent to the 2nd store to find her..A women in her 50s.Friendly lady but store policy "No Refunds Policy"is aload of crap in 2026..offered a credit note for e30 i dont live in spain i live in Ireland i explained this .If i had purchased goods online im covered by EU.legalisation sale of goods and would get a refund no problem..but not in store...No signs anywhere in there store to state this, which i pointed out to said manager.
If there was there would be less sales i can guarantee you that Ale Hop...This is 2026 goods should be refunded 'Once goods in perfect condition and not opened and with receipt...Reason I will never shop in your stores again.Buyer beware...plus after seeing all the negative reviews on trust pilot now...WOW..You will definitely need a P.R.company to clean up your comapny negative image with EU customer s.

Got the Ale Hop activity watch and it's really not good. While sitting down juat moving your wrist it already counts 150 steps, so useless to really count your steps. It was only 15 euros but still a waste

Fantastic Customer service @ Ale Hop,Albir. I purchased earphones for hubby last wk,unfortunately I picked the wrong ones- took them back today with receipt & Rodrigo exchanged them, NO mither, just paid the difference. He also made sure to tell us to keep the receipt as they are covered 2yrs & can be taken back to ANY branch, so really don't understand complaints from customers. Well deserved 5*

Waych broke after 4 days. Worthless rubbish. Dont buy here

In Spanje heb ik een Capybara, met batterijen, voor mijn kleindochter gekocht. Thuis, in Nederland, gekomen heeft de Capybara het helaas maar 5 minuten gedaan. Naar Ale-Hop gemaild. Na het mailen van het bewijs kreeg ik mijn geld terug. Ontzettend vriendelijke en goed service.